GCI NETWORK SOLUTIONS LIMITED

Myriad Intelligent Inbound Call Routing by Nasstar

Myriad Intelligent Inbound Call Routing by Nasstar delivers a flexible and rich caller experience by applying intelligent logic to non-geographic and local presence numbers. The logic is created using a rich, intuitive portal by dragging, dropping, and linking modules onto a blank canvas. Historical stats and real-time dashboarding are available.

Features

• Call Routing and Number Translation
• Call Recording
• Multi Level IVR
• Intelligent Diversion including Hunt Groups
• Call Queuing
• Wallboards
• Detailed call reporting
• External database dips within call routing
• Call conferencing
• Voicemail with transcription and AI summary

Benefits

• Answer Calls in multiple locations
• Control the costs of calling into your organisation
• Ensure all important calls are answered
• Analyse call patterns and hot spots
• Easily change routing without impacting end users
• Only use the features you need

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@nasstar.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

810451111449684

Contact

Andrew Hasnip
03450030000
tenders@nasstar.com

About your service

• Service categories:

  Applications

  Collaborative

  • Team collaboration
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: The service is designed to be highly available. Planned work is designed so that call delivery is maintained whilst the work is taking place.
• System requirements: Microsoft Edge, Firefox, Chrome, Safari or Opera web browsers

User support

• Email or online ticketing support: Yes
• Support response times: Email or online ticketing support; ; Yes; ; Support response times; ; Response times are: -Priority 1 is 30 minutes (24/7) -Priority 2 is 1 hour (24/7) -Priority 3 is 3 hours (business hours only) -Priority 4 is end of next business day (business hours only)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: Support Coverage ; Normal business Hours - Nasstar’s Core Support Hours for support/managed service coverage is Monday to Friday: 09:00 – 17:30 ; Extended support - 24 hours x 7 days - for P1 and P2 ticket; The Nasstar Service Desk will work remotely with the Customer to investigate and resolve tickets. Where Nasstar is unable to do so remotely, it may arrange for an engineer to attend the Customer Site at additional Customer cost. ; ; Response SLA’s; representation- the service levels for incident response:; • Priority 1 (P1) Initial response within 15minutes; • Priority 2 (P2) Initial response within 2hours; • Priority 3 (P3) Initial response within 24hours; • Priority 4 (P4) Initial response within 48hours; • Priority 5 (P5) Initial response within 48hours; ; Priorities; ; 1 Any critical failure of the Supported Solution affecting an entire site/business.; ; 2 A major failure of the Supported Solution. ; ; 3 A failure within the Supported Solution. ; Where there has been a partial loss services which has created an impact for multiple users. ; 4 A minor error within the Supported Solution ; 5 Calls requesting advice and information, or other Service Requests.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Nasstar provide a range of solution documentation, onsite & online training and implementation services for customers. Nasstar onboards customers by gathering all key information required to bring the service in-life. Service information and supporting documentation is developed and distributed to the customer as part of the onboarding process. Service documentation is provided following user acceptance testing.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The Myriad Intelligent Call Routing allows enterprise Customers to export User-Generated Information using APIs provided with the Service (except for recordings). There are several ways Customers may export their specific data from the Myriad platform including CSV reports and API's.
• End-of-contract process: Upon termination or expiration of subscription, customer data is subject to the following conditions: - If requested by the customer, the data is exported to an industry standard format and shared with the customer; - A portion of the data or meta data that is required for billing and audit purposes is retained and all other data is securely deleted from the primary and backup locations
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: There is a comprehensive user guide for the Myriad portal and there are tips on key items that link to the relevant part of the user guide.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Users can use the Myriad API to perform the full range of number configuration and call routing features that are also available via the web portal.; User can access more detailed real time call statistics by using the API
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The Myriad portal can be branded for customers and the url to access the service is customer specific.; Customer admin users can control the features that their users have access to.; Customers are able to set up and edit routing plans on a per number basis.; Notification emails sent from the system can be customised.

Scaling

• Independence of resources: Nasstar has a carrier class voice network and call platform with built in resilience, and proactive alerting of high demand events.

Analytics

• Service usage metrics: Yes
• Metrics types: Myriad's reporting engine offers ad-hoc reports to view on screen, download (where available) and/or schedule to be sent on a regular basis.; Report types include:; - Account Hierarchy; - Allocated Numbers; - Call Data Records; - Call Summaries by period and outcome; - DTMF key selection; - Agent Performance; - IVR script logs; - Queue data.; Depending on the report type, the report can be run against an account or specific service numbers and date ranges.; Where available, running reports ad-hoc in the portal will display data graphically as well as in a table, along with the option to download
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Data can be exported from the web browser as csv files. Customers who use the API can also use this to export data.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Nasstar aim to provide the Services 24 hours a day throughout the year. If the service availability is less than 99.95% of each calendar year the customer may claim service credits. ; If the Service Availability is between 99.94% - 99.75% a credit of 5% of annual rental charges applies, if between 99.74% - 99.50% a credit of 7.5% of annual rental charges applies and if Less than 99.49% a credit of 10% of annual rental charges applies.; Nasstar aims to resolve Service Affecting incidents within 5 hours and non-Service Affecting incidents within 48 hours. A Service affecting Incident is a material loss of voice transmission for example no incoming calls; noise on every call; echo on every call. If Nasstar exceed the target resolution time for Service Affecting incidents the customer may claim service credits.; If Nasstar exceeds the target repair time by up to 3 hours a credit of 1% of the annual rental applies, between 3 and 6 hours up to 3 % of the annual rental and for over 6 hours 5% of the annual rental. This applies to Service Affecting Incidents only and is capped at a maximum of 3 months rental across all services.
• Approach to resilience: Available on Request
• Outage reporting: Myriad uses StatusPage. This allows registered users to see details of the platform element availability on a dashboard.; Users can also subscribe to proactive push notifications by email and / or SMS.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: The measures implemented in order to manage and restrict access can be divided into six sub-categories: 1) Physical Access Control; 2) Logical Access Control; 3) Access Administration; 4) Authentication and Authorisation; 5) Data Access Control; 6) Data Transfer.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Information Security Policies & Processes Nasstar operates a comprehensive Information Security Management System (ISMS) aligned to ISO 27001:2022, Cyber Essentials, PCI‑DSS, ISO9001, ISO20000‑1 and ISO14001. Our security governance includes a Board‑delegated senior management structure, supported by a global Security, Data Protection and Privacy Policy, Code of Conduct, and mandatory Standard Operating Procedures (SOPs). These cover physical security, operational security, access control, secure development, and supply‑chain assurance. We follow strict operational controls including configuration and change management, vulnerability management, SIEM‑based monitoring, endpoint protection, regular vulnerability scanning, and incident management supported by specialist Security Incident Response Teams. Physical security uses CCTV, monitored access controls, and restricted data‑centre access. Access to systems follows least privilege, MFA, VPN controls, and monitored administrative accounts. Employees must complete background screening and annual information‑security training. Reporting Structure Security governance is led by senior management, with accountability retained by the Board. A Governance, Standards & Assurance Team oversees risk assessments, DPIAs, treatment plans, audits, and penetration‑test remediation. Ensuring Policies Are Followed Compliance is maintained through internal audits, employee training, defined SOPs, continuous monitoring, annual certification reviews, penetration testing, and strict access‑control enforcement
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Nasstar operates a fully documented, ISO aligned Change Management Process that ensures all changes are risk assessed, peer reviewed, authorised, tested, traceable and auditable. The process requires documented implementation, testing and rollback steps, and mandates that customer impacting changes receive the appropriate customer approvals. Change governance is enforced by a Change Advisory Board (CAB), defined roles and responsibilities, and a centralised management system for full traceability. The process aligns with ISO27001 Annex A controls, including A.8 (Change Management), A.12 (Operations Security) and A.5 (Governance).
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Nasstar’s vulnerability management strategy is defined in STA001, using a structured, cyclical, risk‑based approach to identify, assess, remediate, validate and report vulnerabilities across all in‑scope systems. It aligns with ISO 27001 and Cyber Essentials Plus and includes pre‑production security testing such as vulnerability scans and penetration tests. Critical and High vulnerabilities (CVSS > 7) are remediated within 14 days, with critical patches applied within 72 hours of vendor release. During audits, we deploy the Qualys vulnerability scanner, which is compliant with CSA CCM v4.x.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Discovered vulnerabilities are communicated to system owners across the business on a weekly basis for review. All vulnerabilities with a CVSS (Common Vulnerability Scoring System) score of +7.0 are remediated within a 14 day window providing vendor patch is available. This is inline with UK Cyber Essentials Plus compliance and ISO27001:2022. CVSS score of -7.0 are assessed and remediated as soon as possible. Usually within 30-90 days. Again dependent of when vendor releases patch. Microsoft (Defender and Sentinel), Mimecast, SIEM\SOC partner (Reliance Cyber)
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Nasstar provides clear, structured incident communications through its Incident Management Team. Customers receive an initial notification outlining impact and the next update, followed by regular scheduled updates throughout the investigation. After service restoration, a final notification is issued and, where required, a Service Incident Report or Post‑Incident Review detailing the timeline, root cause, corrective actions and prevention measures. Processes are regularly reviewed and independently audited under ISO/IEC 27001, ISO 22301 and ISO 9001. Incidents follow SOP190: detection, logging, triage, classification, investigation, containment, root cause analysis, remediation, recovery and closure. For P1/P2 security incidents, communications are issued within 10 minutes.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Nasstar can provide a trial instance of the Myriad portal with up to 5 local presence (01/02) Service Numbers with a restricted range of deliver to numbers. The trial instance is limited to 100 minutes of call traffic.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: Wednesday 20 October 2021
• What the ISO/IEC 27001 doesn’t cover: Nasstar's ISO/IEC 27001 certification does not define any specific exclusions. Scope is defined within the certification in terms of functional areas, geographies, etc.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: United Registrar of Systems (URS)
• ISO 9001 accreditation date: Wednesday 20 October 2021
• What the ISO 9001 doesn’t cover: Nasstar's ISO/9001 certification does not define any specific exclusions. Scope is defined within the certification in terms of functional areas, geographies, etc.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Bd3d2094-d1ed-4b6f-994c-9afc7f47a236
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 46217802-bf0f-43e6-86e0-f63889175c01
• Other security certifications: Yes
• Any other security certifications:
  • NHS Digital - Data Security and Protection Toolkit 2024-2025
  • PSN connectivity service compliance certificate

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@nasstar.com. Tell them what format you need. It will help if you say what assistive technology you use.