CIVICA UK LIMITED

Civica Mark Manager

Streamline and quality‑assure the marking of digital and paper assessments.
Improve accuracy, efficiency, and workflow management through advanced QA tools, real‑time monitoring, customisable roles, and scalable, secure global delivery.

Features

• Customisable segmentation groups items efficiently to enhance marking quality
• Advanced QA tools ensure accuracy through calibration, seeding, and checks
• Real-time dashboards provide immediate visibility of marking progress and performance
• Continuous data exports support detailed analysis in external reporting tools
• Configurable user hierarchies tailor access and tools by role
• Custom marker profiles support specialised marking groups and workflows
• Three-strand marking supports digital, scanned, and manual paper scripts
• Automated thresholds detect quality issues and prevent large-scale errors

Benefits

• Scalable platform supports digital and paper-based assessments seamlessly
• Secure, globally available marking with 24/7 support and accreditation
• Improves workflow management for markers
• Handles complex marking processes and improves efficiency

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at BidSupport@civica.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

810473905070374

Contact

Civica UK Limited
+44 (0) 3333 214 914
BidSupport@civica.com

About your service

• Service categories:

  Applications

  Content workflow and management

  Content services

  • Content Sharing and Collaboration Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: As a SaaS solution, users only need an internet connection and a modern web browser. The target service hours for the solution are up to 24 hours per day, 7 days per week, 365 days per year, dependent on customer requirements. Civica proactively monitors the critical elements of your service during the service hours, i.e. 24 x 7 x 365, and any significant events will automatically alert our monitoring teams.
• System requirements:
  • Industry standard web browser
  • A device to access the browser on

User support

• Email or online ticketing support: Yes
• Support response times: Questions and support cases are logged through Civica Support Cloud, a 24x7 web‑based ServiceDesk portal. Civica provides tiered support, enabling customers to select coverage aligned with operational needs and budget. Response times vary by issue priority and support tier. Weekdays (Monday–Friday, excluding public holidays): Response times follow the agreed service level, with faster responses for higher‑priority issues. Weekends: For customers with 24x7 coverage, critical issues receive prioritised attention. Self‑service: Customers have 24x7 access to an extensive knowledge base within Civica Support Cloud, enabling self‑service for common queries. This ensures timely responses aligned with the agreement, with critical issues resolved rapidly.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: As of 2026, Civica Support Cloud is designed to be accessible and is built on the Salesforce Service Cloud platform, which maintains high global accessibility standards. Civica generally aims for all its web-based services to adhere to the WCAG 2.2 Level AA standard.
• Onsite support: Yes, at extra cost
• Support levels: Civica offers three flexible support levels to suit different organisational needs across its product range:; • Standard Support: Provides helpdesk access during business hours (09:00–17:00, Monday to Friday, excluding public holidays), including incident logging, troubleshooting, and 24/7 access to an online knowledge base. Standard Support is typically included in the annual maintenance fee at no extra cost.; • Enhanced Support: Extends coverage to 08:00–18:00, Monday to Friday, and offers 24/7 cover for high-priority incidents. Benefits include prioritised ticket handling, faster response, service reviews, and limited technical consultation. Enhanced Support is charged as an add-on, generally 15–20% above the standard maintenance fee, depending on requirements.; • Premium Support: Delivers 24/7 assistance, the fastest response times, proactive monitoring, health checks, and direct access to expert staff. It is custom-priced (typically 30–50% above standard rates), ideal for mission-critical operations, and includes tailored service management and technology planning.; Customers choosing Enhanced or Premium Support may access a dedicated Technical Account Manager, while Premium or Enhanced Support (with add-on) includes Cloud Support Engineers for cloud-hosted services. Pricing is reviewed annually, with discounts available for multi-product or multi-year contracts.
• Support available to third parties: No
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We operate a “train-the-trainer” model whereby we work with a select group of key contacts and ensure they have full training on their specific user requirement. We would then support these key contacts in cascading their learning amongst their colleagues and ensure they have all the required contact information should something come up in conversation that we have not been able to cover in the training. ; ; Our user guides contain detailed information divided into modules and each module includes an overview of the system functionality for your operation.; ; Our modules follow a logical sequence based on specific user roles and cover tasks such as configuration, administration and reporting.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: MarkManager has a comprehensive OSM data export functionality. Each individual marking activity performed by every examiner or marker generates a discrete record in the marking activity file. This information is extracted and exported on a configurable cycle e.g., every two minutes.
• End-of-contract process: At contract end, Civica follows a structured process to ensure a smooth, secure transition. - Data Extraction and Transfer: Customer data is prepared and exported in open, portable agreed formats - Data Integrity Verification: Civica supports with validation of completeness and accuracy. Coordination with New Provider: Civica coordinates with the incoming supplier or in house team to minimise disruption. - Secure Transfer: Data is provided via encrypted drives or secure electronic transfer, as reasonably requested. - Data Deletion: Customer data is securely deleted from Civica systems in line with data protection regulations Your contract prices includes data extraction, secure transfer and data deletion and decommissioning of the operating platform as described. Exit Management costs may be agreed upfront or nearer contract end, depending on whether handover is to an in house team or a replacement supplier. Civica provides detailed handover plans outlining roles, responsibilities, timelines and milestones for data transfer, decommissioning and transition activities. Additional Costs (If Required): - Data conversion to custom or non-standard formats - Additional consultancy, training, or bespoke transition activities - Complex integrations or extended support - Transfer of redundant or specialist assets This approach maintains transparency and minimal disruption, while providing flexibility for optional services.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding documentation including user guides are provided during implementation and are supplemented by formal release notes for subsequent updates. All are produced with accessibility in mind, complete with appropriately contrasting text and screenshots to guide customers through the processes.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: User experience has informed system design which makes it efficient to use and minimises user errors. MarkManager has several features that promote fast, accurate and efficient marking, while improving the integrity of the marking operation. The user interface is intuitive for markers to use, and all functions to access and mark scripts are provided in as few clicks as possible.
• Accessibility standards: None or don’t know
• Description of accessibility: Contact for further information.
• Accessibility testing: Contact for further information.
• API: No
• Customisation available: Yes
• Description of customisation: In addition to the setup required for individual test papers, Mark Manager has a broad range of configuration options to ensure the user interface and quality assurance workflows operate as required for those papers. Within the discovery/onboarding process we will run a series of "as is" workshops with our assessments consultants to help you to configure and customise your marking operation to meet your requirements, informed by industry best practice.

Scaling

• Independence of resources: We ensure that users are not impacted by the demands placed on our service by others through robust resource management and system scaling. Our infrastructure is designed to dynamically allocate resources based on real-time usage, maintaining consistent performance for all users even during peak periods. Additionally, we regularly monitor system loads and make adjustments as needed to uphold a reliable and responsive service.

Analytics

• Service usage metrics: Yes
• Metrics types: Civica delivers a suite of service metrics across its software packages to ensure reliability and customer satisfaction. These metrics help Civica track performance, compliance, and support quality, enhancing operational efficiency. We would look to agree this as part of onboarding.
• Reporting types: Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Data can be extracted either periodically by CSV export or on request and returned directly within the Mark Manager interface.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Civica guarantees 99.5% availability; ; To support the standard availability commitment, Civica provides structured service‑level agreements for incident response and resolution. These include:; ; Priority 1 (Critical): Response within 1 support hour, resolution within 4 support hours; Priority 2 (High): Response within 2 support hours, resolution within 24 support hours; Priority 3 (Medium): Response within 4 support hours, resolution within 5 working days; Priority 4 (Low): Response within 6 support hours; ; * Resolution action is defined as a fix, a workaround or an action plan.; ; Suppliers can procure higher service levels through our tiered support if needed.; ; Supplier is happy to agree to Service Credits in principle. However, this point requires further negotiation. The Service Credits should be capped and bear direct relevance to the monthly charge. The Supplier will not be liable for Service Credits where any issues in performance are outside of their control
• Approach to resilience: Available on request
• Outage reporting: Civica reports system outages to customers using a clear, multi-channel communication process:; How We Report Outages; - Direct Notifications:; Customers are informed via email and telephone.; Messages include the outage window, reason, and expected impact and incident number (as this would be logged through our web portal support desk system (Civica Support Cloud). ; ; - Customer Portal Updates:; Status pages and update notes are posted on Civica Support Cloud for transparency.; ; - Emergency Situations:; For urgent incidents, notifications are sent as soon as possible, often by phone and email.; Critical issues are worked on continuously until resolved.; ; - Support Channels:; Customers can log and track issues through Civica Support Cloud.; Civica also proactively monitors hosted services and initiates recovery without requiring customer action.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Secure File Transfer Protocol; Public Key Authentication; Access is only available to authorised staff ; 2 factor authentication and Username and password.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: Civica maintains a robust Information Security Management System (ISMS) aligned with ISO/IEC 27001 and supported by frameworks such as ISO 27701, PCI-DSS, Cyber Essentials Plus, and UK NCSC principles. Key policies include an overarching Information Security Policy, Acceptable Use, Data Protection, Data Sharing, Password Policy, Removable Media, and Secure Development Lifecycle (SSDLC). Operational Security Policy defines standards for risk management, compliance, resilience, and awareness, while the Incident Management Process ensures formal breach notification and escalation with minimal disruption. The SSDLC integrates OWASP Top 10 testing, code reviews, and penetration testing.; Information security is governed by Board Oversight, with the Chief Information Security Officer (CISO) responsible for security governance and board-level reporting. The Compliance & Improvement Team conducts internal audits and monitors data privacy, while Divisional Compliance Leads (DCLs) ensure consistent policy implementation. Information System Owners manage access controls, patching, logging, and incident response.; Civica enforces policies through mandatory annual training, phishing simulations, internal and external audits, continuous vulnerability scanning, penetration testing, and compliance checks. Automated compliance tools, including Microsoft Defender for Cloud, support real-time monitoring and threat detection, with compliance metrics and incidents reviewed by senior management.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our configuration and change management processes maintain service integrity and security throughout the lifecycle. Each component receives a unique identifier and is tracked in a central inventory, updated for modifications, replacements, or decommissions. Proposed changes undergo thorough security impact assessments, including stakeholder consultation and formal approval. Where needed, changes are tested in a controlled environment before implementation. All changes and assessments are documented for audit and review, ensuring transparency and the quick identification of unauthorised alterations.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Potential threats are assessed using industry standard tooling and assessment against industry standard metrics such as CVSS and VPR. Patching is deployed within CE/CE+ requirements of 14 days of vendor release. Threat Intel is from multiple sources and includes IBM bulletins / security ptfs, Fortigate security intel, Qualys.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Civica take a proactive approach to information security through a process of continual monitoring and review. As part of a documented risk assessment methodology to identify and manage information security risks a dedicated security team update the risk register monthly. DarkTrace intelligent vulnerability protection services flag security threats to our Cyber Security and Service Desk teams in real time. These are treated as P1s (1 hour response 24/7) or P2s depending on the threat level and even blocked automatically if deemed high risk.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Civica’s incident management process swiftly identifies, assesses, and resolves incidents affecting services or systems. Incidents, detected by users, staff, or automated tools, are categorised by severity, prioritised, and managed by a dedicated incident manager who coordinates resolution and keeps stakeholders updated. Pre-defined processes address common events like outages or breaches, with regular reviews and staff training ensuring effectiveness. Users can report incidents via an online portal, email, or 24-hour helpline, receiving a reference number and prompt support. Responsibility for the process lies with the Civica Group CISO, ensuring transparency and continuous improvement.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: Friday 15 August 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: ISOQAR
• ISO 9001 accreditation date: Friday 15 August 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 192154bb-d1b4-4c33-a961-8419a0f8e734
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at BidSupport@civica.com. Tell them what format you need. It will help if you say what assistive technology you use.