WPC SOFTWARE LIMITED

WPC Registrars - Registration and Booking Management

WPC Registrars is a highly flexible and intuitive registration management solution that allows local authorities to efficiently manage appointments, scheduling, venues, certificate stock, ceremonies, and more. It is a configurable system that offers the advanced functionality needed to reduce administrative burdens and streamline the end-to-end processes of the registration service.

Features

• Manages the entire registration process in one solution
• Customise the system, appointment-types, and questions to fit your needs
• Customisable customer portal to book, view, and cancel appointments
• User-specific dashboard displays relevant user information and gives system prompts
• Range of staff allocation features including availability, skills/type, and more
• Ceremony management with dedicated calendars and portals
• Certificate management that includes stock levels, locations, and bulk recording
• Citizenship management with online booking system
• Manage copies of certificate requests through the portal
• Automatic correspondence generation and pay integration

Benefits

• Manage/record all registration information in one user-friendly solution
• Manage all appointments/workload easily using customisable calendars and agendas
• Unrivalled flexibility and customisation with future proofing features
• Allows customers to make/manage their ceremony choices online, saving time
• Save time by having customers manage their own bookings/appointments online
• Smart booking, slot optimisation, and custom schedules with block booking
• Manage workload and create customisable reports/KPIs easily within the system
• Easily allocate appointment and ceremonies with advanced allocation features
• Automatically notify and remind customers of upcoming appointments
• Efficiently manage certificate stock levels and locations, including bulk recording

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@wpcsoft.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

810493238844108

Contact

Glenn Bewes
0117 908 1484
accounts@wpcsoft.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: WPC Registrars - Registration and Booking Management is offered as Cloud software with WPC Software utilising Microsoft Azure to provide cloud-based delivery of the WPC Registrars software. An full outline of the standard offering is outlined in the Service Description.
• System requirements: Up-to-date/modern browser (e.g. Latest version of Microsoft Edge)

User support

• Email or online ticketing support: Yes
• Support response times: Support is available 8:30am to 5:30pm Monday to Friday excluding English Public Holidays. Responses are provided in line with our SLA with all queries responded to within a maximum of 4 hours. Major and Critical issues should be reported by telephone to the Service Desk to ensure a timely response.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: WPC Software operates one standard support level which is fully outlined within our Support Issue Management Process (and summarised within the Service Definition). This is covered as part of standard licensing and maintenance fees.; ; The Support Issue Management Procedure provides an outline of our incident management process including escalation points; roles and responsibilities; Incident Categorisation, Target Times, Prioritisation and Escalation; and Service Levels.; ; WPC Software operate a Service Desk between 08:30 to 17:30 Monday to Friday excluding English bank holidays. WPC Software has its own in-house written Service Desk management toolset which is used to log, monitor and manage Incidents and Service Requests through to resolution and closure. Each customer is assigned a dedicated Business Manager.; ; A brief summary of our standard support target times are:; ; Critical (system unavailable to users); 4 working hours to respond and fix.; Major (many users affected but limited impact); 4 working hours to respond; 8 working hours to fix.; Minor (few users affected with little impact); 8 working hours to respond; 2 working days to fix; Cosmetic (no impact on functionality); 2 working days to respond; Next release or earlier by agreement to fix.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: As part of the set-up process WPC will work closely with the customer to customise and set-up the solution to fit your working practices. This is normally in the form of a kick-off meeting, followed by a period of system configuration. This is normally included as standard as part of our implementation package. In addition to the system configuration, we normally offer end user training with job role specific training, although this can be customised depending on individual customer requirements. Training can be delivered as both onsite or online training depending on customer requirements. We also offer a full set of user documentation including training and administration guides as part of our standard implementation package.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: WPC is committed to working with the user and providing a complete data extract of all data upon termination of the contract.; ; When a termination date has been agreed, WPC Software will back up the data and provide this to the customer in an agreed format. This data will be sent to the customer in a secure manner. WPC can make this data available via SFTP server (depending on size). If SFTP is selected as the method of transfer, the customer will be informed when the data is available to download. The data will remain available for 24 hours before access to the SFTP is revoked. Alternative methods of delivery can be agreed with the customer.; ; This exit plan allows for the customer’s data to be backed up and sent to the customer immediately before the service is switched off. This return of data service is part of the contract and will not attract any additional charge.; ; Throughout the contract, users with appropriate permissions can export data and reports to csv files directly from the system itself.
• End-of-contract process: The provision of data back to the customer at termination is included in the contract.; ; At the end of the contract a date for termination will be agreed with the customer. When a date has been agreed, WPC Software will back up the data and provide this to the customer in an agreed format. This data will be sent to the customer in a secure manner.; ; At the agreed date and time of the service termination, WPC will block all access to the system and the database will be securely deleted. It should be noted that once the data has been deleted there will be no backup copies of the data retained and WPC will have no access to the customers data after this point.; ; This exit plan allows for the customer’s data to be backed up and sent to the customer immediately before the service is switched off. This return of data service is part of the contract and will not attract any additional charge. The above outlines a standard Exit Plan from the Service, but WPC would be happy to discuss individual customer needs and requirements at the point of termination.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The application is a mobile-friendly browser-based solution that has been designed to work on desktops and a variety of mobile devices.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The solution is delivered as a web-based solution, through a browser.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Testing is conducted in line with WPC's Testing Procedure and working directly with clients where required.
• API: Yes
• What users can and can't do using the API: The WPC Registrars API includes two key features. Firstly, the system integrates with gov.notify for the automatic sending of correspondence and notifications, including emails and SMS's. Secondly, the API also allows for integration with payment systems, allowing customer to pay for appointments and services online.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: There is a large element of customisation available within the WPC Registrars solution. This allows the end user organisation to configure their own system settings such as drop-down lists, question sets, user group profiles, fees, appointment types, document templates and many more.; ; The majority of customisation can be undertaken by authorised users through the administration menu within the application itself.

Scaling

• Independence of resources: The standard WPC Registrars Cloud Software is offered as a multi-tenanted server environment within Microsoft Azure. Separation between customers is ensured with completely individual databases dedicated to the customer along with dedicated credentials. Demand on the service is carefully monitored with additional multi-tenanted environments created to guarantee users are not affected by increased usage.; ; If a multi-tenanted environment is not acceptable, then we can provide a completely dedicated/separate environment for customers, although this is not part of our standard paackage.

Analytics

• Service usage metrics: Yes
• Metrics types: WPC can provide service metrics upon request. Users are able to review their own metrics around user licensing and user access through the system itself. WPC can provide further metrics such as capacity and system availability statistics upon request.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: In addition to the physical access control security as offered by our datacentre partner, Microsoft Azure, all WPC cloud deployed applications utilise Transparent Database Encryption as standard.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Data can be exported from the application in a variety of formats depending on user access and permissions. Data can be exported via document templates (MS Word) or via an export to CSV. This can be done via searches and reports within the system or from individual areas of the system.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: WPC Registrars as cloud software is delivered through the Microsoft Azure platform. Through our standard service we offer a service level of 99.95% availability. Availability indication is based on an average 730 hours per month. This excludes planned & emergency maintenance. Unavailability applies to solutions where the system becomes unresponsive due to a fault which is under the control of WPC or partners Microsoft Azure, which has not been notified to the customer in advance.
• Approach to resilience: WPC Software utilise Microsoft Azure as our data centre partner, and definitions on the data centre resiliency is available through our cloud security principles and our service definition. WPC can provide security and resilience documentation upon request.; ; In addition, to the data centre assurance information on resiliency, a range of back-up and restore facilities can be offered. As standard, our service includes transaction log backups every 5 to 10 minutes, with all back-ups retained for a seven-day period. All data is stored in georedundant storage blobs with replication only in UK data centres. This allows for a point in time restore of an existing database and the ability to restore the database to the other datacentre. This enables WPC to offer an RPO of “up to” 60 minutes with an RTO of one working day.
• Outage reporting: Outage reporting is provided to WPC through an online dashboard and email alerts. This is managed by WPC Software as part of the service offering, with any interruption to the software service notified to customers at the earliest available opportunity by email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to the solution is limited to named members of staff who are all vetted to NPPV Level 3, and have restricted access for maintenance of the system.; ; Access to support the infrastructure which the service runs on is restricted to WPC’s own network, accredited to Cyber Essentials Plus and managed in line with ISO27001 standards. Through Azure RBAC, only authorised, trained, competent and relevant members of staff are given access on a case by-case basis. In effect, this means that access to the cloud environment rests solely with named individuals; within the infrastructure team headed by the Technical Director.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: WPC has a fully implemented Information Security Management System certified to ISO27001, which outlines the governance and clear responsibilities relating to information security including the cloud service provided. WPC Software also holds ISO 9001 and Cyber Essentials Plus accreditations. ; WPC has an Information Security Management System which provides policies, procedures and governance for all information security. Areas covered by the ISMS include:; - Risk Management; - Organisation of Information Security; - Human resource Security; - Access Management; - Encryption; - Physical and Environmental Security; - Operations and Communications Security; - System Development Security; - Supplier Relationships; - Information Security Incident Management; - Business Continuity Management; WPC’s Information Security Policy provides a high-level overview of the ISMS and WPC’s approach to information security, and is available upon request.; ; WPC’s policies and procedures are captured through a Wiki on our intranet and supporting documentation. WPC also operates a well-established Management Review and Continual Improvement Programme which ensure policies and procedures are regularly reviewed and audited.; ; Microsoft Azure were carefully selected as our hosting partner due to their comprehensive policies detailing information security in line with ISO27001.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Reviews and updates of configuration settings and baseline configurations of hardware, software, and network devices are performed at least annually. Changes are developed, tested, and approved prior to entering the production environment from a development and/or test environment. The baseline configurations that are required for Azure-based services are reviewed by the Azure security and compliance team and by service teams. A service team review is part of the testing that occurs before the deployment of their production service.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: As outlined through our Cyber Essentials Plus accreditation, WPC rapidly patches vulnerabilities in line with industry best-practice. All technical components used as part of the proposed service, or in the support of that service, are regularly patched and updated as soon as patches are made available. All applications are regularly tested for security flaws and subject to regular penetration tests. On WPC’s cloud environment, we deploy both Qualys and Microsoft-Defender-for-Cloud, to provide real-time security alerts/monitoring. Azure uses integrated deployment systems to manage the distribution and installation of security updates for Microsoft software.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: On WPC’s cloud environment, we deploy both Qualys and Microsoft Defender for Cloud, to provide real-time security alerts and monitoring.; ; Microsoft has a global, 24x7 incident response service that works to; mitigate the effects of attacks and malicious activity. The incident response team follows established procedures for incident management, communication, and recovery, and uses discoverable and predictable interfaces with internal and external partners alike.; ; Azure security has defined requirements for active monitoring. Service teams configure active monitoring tools in accordance with these requirements. Active monitoring tools include the Microsoft Monitoring Agent (MMA) and System Centre Operations Manager.
• Incident management type: Supplier-defined controls
• Incident management approach: WPC's Incident Management procedures cover the following areas and includes pre-defined processes for anticipated events: Report Security Events and Incidents, Assessment and Decision Making, Collection of Evidence and Communication with interested parties.; All information security incidents should be reported in the first instance via the WPC Service Desk. From here incidents would be escalated in line with the SLA. ; By policy, any data security incidents will be reported to customers within 24 hours of WPC becoming aware of the breach. Within the notification WPC will set out sufficient information to allow the customer to understand the impact and mitigations.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Group
• ISO/IEC 27001 accreditation date: Thursday 24 July 2025
• What the ISO/IEC 27001 doesn’t cover: The scope of our ISO27001 certification includes provision of cloud software, software and associated services (support, consultancy and implementation) in delivery of on-prem and Software as a Service solutions.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI Group
• ISO 9001 accreditation date: Thursday 12 December 2024
• What the ISO 9001 doesn’t cover: The scope of our ISO 9001 certification includes the design, development, test, implementation and support of software and solutions for the public and private sectors.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 9b9c31f8-4b3a-4439-9886-45e5122398dd
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8687ae92-19db-46bb-96ce-be9e208af651
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@wpcsoft.com. Tell them what format you need. It will help if you say what assistive technology you use.