Skip to main content

Help us improve the Digital Marketplace - send your feedback

DATABASE SERVICE PROVIDER GLOBAL LTD

Cloud Disaster Recovery & Business Continuity

Implementation of robust Cloud Disaster Recovery (DR) and essential Business Continuity (BC) plans. Ensures continuous service uptime and rapid recovery for critical Public Sector systems hosted in AWS, Azure, or OCI. Minimise disruption and safeguard service delivery.

Features

  • Robust Disaster Recovery planning ensures RTO/RPO targets meet requirements.
  • Automated cross-region failover/failback using cloud tools.
  • Regular Business Continuity testing validates solution reliability and speed.
  • Backups and data vaulting protects critical data from ransomware attacks.
  • DR environment provisioning is automated, ensuring cost-effective resources.
  • Full service recovery validation confirms data integrity and application functionality.
  • Ensure Public Sector compliance with data protection and resilience policies.
  • Cloud resilience architecture design ensures applications can withstand failures.
  • Managed recovery provides 24/7 support during a major impacting incident.
  • Documented Runbooks and training to execute recovery procedures.

Benefits

  • Continuous delivery of critical Public Sector services and functions.
  • Minimise business disruption and financial losses following an incident.
  • Stringent Recovery Time Objectives and Recovery Point Objectives.
  • Protect sensitive data from loss/corruption with resilient backup solutions.
  • Regulatory compliance regarding data protection and system resilience requirements.
  • Reduce the cost of manual recovery through modern cloud automation.
  • Provides staff with confidence and training to execute recovery plans.
  • Leverage geo-redundant cloud regions for maximum resilience affordably.
  • Protect your organisation from ransomware attacks with immutable data copies.
  • Maintain public trust by demonstrating robust Business Continuity capabilities clearly.

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@dsp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

8 1 0 8 3 1 7 5 9 0 1 5 6 3 8

Contact

DATABASE SERVICE PROVIDER GLOBAL LTD Matthew Allsop
Telephone: +44 (0) 203 880 1686
Email: enquiries@dsp.co.uk

About your service

Service categories

Cloud Support Services

Ongoing Support

  • Product support capabilities
  • Logging and management of incidents
  • Reporting and proactive results analysis
  • Dispatch of service technicians and/or parts
  • End user training coordination
  • Other

Service scope

Service constraints
No constraints

User support

Email or online ticketing support
Yes
Support response times
The following defines the measured service levels, incident and problem resolution raised within the contracted hours of service. Priority 1 - 100% within 30 minutes Priority 2 - 100% within 60 minutes Priority 3 - 100% within 4 Hours Priority 4 - No levels required. P1 are 24x7 and P2 to P3 are UK business hours which can be logged out of UK business hours however the SLA will not commence until 08:30 the following working day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
DSP provides tiered support across infrastructure, database and cloud environments. Our service levels range from Reactive to Comprehensive Managed Services, with the volume and frequency of support increasing as you move up the spectrum.

Support depth is tailored to the environment's criticality. For example, production environments receive more intensive coverage than test or development tiers. To guarantee service excellence, we assign dedicated Account and Service Delivery Managers to ensure the highest levels of focus and performance at all times.

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Oracle, Microsoft, Google Cloud Platform (GCP), Amazon Web Services (AWS)

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
Yes

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £650.00
Associate business architect £700.00
Business architect £750.00
Lead business architect £800.00
Data architect
Role level UK Rate Offshore Rate
Data architect £700.00
Senior data architect £750.00
Chief data architect £800.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £700.00
Senior enterprise architect £800.00
Lead enterprise architect £900.00
Principal enterprise architect £1,050.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £700.00
Network architect £800.00
Lead network architect £900.00
Security architect
Role level UK Rate Offshore Rate
Security architect £750.00
Lead security architect £850.00
Principal security architect £950.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £750.00
Solution architect £800.00
Senior solution architect £850.00
Lead solution architect £950.00
Principal solution architect £1,200.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £750.00
Technical architect £800.00
Senior technical architect £850.00
Lead technical architect £950.00
Principal technical architect £1,100.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,200.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,250.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,250.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £950.00
Principal cyber security audit and assurance £1,100.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £850.00
Lead cyber security governance and risk manager £975.00
Principal cyber security governance and risk manager £1,100.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £800.00
Lead cyber security monitoring £950.00
Principal cyber security monitoring £1,050.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £800.00
Lead cyber security incident response £875.00
Principal cyber security incident response £950.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £800.00
Lead cyber security vulnerability management £950.00
Principal cyber security vulnerability management £1,050.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £800.00
Lead cyber security penetration testing £950.00
Principal cyber security testing £1,050.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £800.00
Lead cyber security secure systems architecture and design £950.00
Principal cyber security secure systems architecture and design £1,050.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £550.00
Analytics engineer £575.00
Senior analytics engineer £600.00
Lead analytics engineer £650.00
Head of analytics engineering £700.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £550.00
Data analyst £600.00
Senior data analyst £650.00
Principal data analyst £700.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £550.00
Senior data engineer £600.00
Lead data engineer £650.00
Head of data engineering £700.00
Data ethicist
Role level UK Rate Offshore Rate
Data ethics lead £700.00
Head of data ethics £900.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £700.00
Lead data governance manager £800.00
Head of data governance £900.00
Data scientist
Role level UK Rate Offshore Rate
Trainee data scientist £675.00
Associate data scientist £700.00
Data scientist £725.00
Principal data scientist £750.00
Lead data scientist £775.00
Head of data science £850.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £700.00
Lead machine learning engineer £900.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £550.00
Performance analyst £600.00
Senior performance analyst £625.00
Lead performance analyst £650.00
Head of performance analysis £700.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £600.00
Application operations engineer £650.00
Senior application operations engineer £675.00
Lead application operations engineer £750.00
Principal application operations engineer £800.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £700.00
Senior business relationship manager £775.00
Lead business relationship manager £875.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £700.00
Change and release analyst £750.00
Change and release manager £850.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £700.00
IT service manager £750.00
Senior IT service manager £775.00
Head of IT service management £850.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £600.00
Major incident manager £700.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £700.00
Infrastructure engineer £750.00
Senior infrastructure engineer £775.00
Lead infrastructure engineer £800.00
Principal infrastructure engineer £850.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £650.00
Infrastructure operations engineer £675.00
Senior infrastructure operations engineer £700.00
Lead infrastructure operations engineer £725.00
Principal infrastructure operations engineer £750.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £600.00
Problem manager £700.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £600.00
Senior service desk analyst £650.00
Service desk manager £700.00
Head of service desk £750.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £700.00
Service readiness analyst £750.00
Service transition manager £850.00
Lead service transition manager £900.00

Product and delivery roles

Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £700.00
Delivery manager £750.00
Senior delivery manager £800.00
Head of (Agile) delivery management £900.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £500.00
QAT analyst £575.00
Senior QAT analyst £650.00
Lead QAT analyst £750.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £550.00
Test engineer £550.00
Senior test engineer £600.00
Lead test engineer £650.00
Test manager
Role level UK Rate Offshore Rate
Test manager £700.00
Head of test £800.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £625.00
Junior DevOps engineer £650.00
DevOps engineer £700.00
Senior DevOps engineer £725.00
Senior DevOps engineer - management £750.00
Lead DevOps engineer £775.00
Lead DevOps engineer - management £800.00
Principal DevOps engineer £850.00
Principal DevOps engineer - management £900.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £500.00
Junior frontend developer £525.00
Frontend developer £625.00
Senior frontend developer £650.00
Lead frontend developer £700.00
Head of frontend development £750.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £500.00
Junior developer £525.00
Developer £575.00
Senior developer £600.00
Senior developer - management £650.00
Lead developer £675.00
Lead developer - management £725.00
Principal developer £800.00
Principal developer - management £850.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
APPROACHABLE CERTIFICATION LTD
ISO/IEC 27001 accreditation date
Monday 24 March 2025
What the ISO/IEC 27001 doesn’t cover
Not Applicable
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
Citation ISO Certification Limited
ISO 9001 accreditation date
Sunday 14 January 2024
What the ISO 9001 doesn’t cover
As is now permitted for our submission, DSP are currently working through the formal 9001 accreditation for our specific entity and please see supporting letters in Lot 1.
This active and live certificate however is for our acquired business Premiertec Consulting Limited.
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
C79047c8-e694-43ba-8bda-0e952cd11dd5
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
135c1e7a-f330-4751-8d3c-38e822b083bb
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@dsp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.