CDW LIMITED

CDW NetApp StorageGRID

NetApp StorageGRID is a highly scalable, S3‑compatible object storage platform designed for secure, durable, and cost‑efficient management of unstructured data at scale. Using intelligent, policy‑driven lifecycle management, StorageGRID automates data placement, protection, and retention across distributed sites and hybrid cloud environments.

Features

• S3‑compatible, distributed object storage platform.
• Policy‑driven Information Lifecycle Management (ILM).
• Geo‑distributed data protection and durability.
• Hybrid cloud tiering to public cloud storage.
• Integrated immutability and object‑locking compliance.
• Multi‑tier caching for performance optimisation.
• Intelligent metadata management and search.
• Grid‑wide automation and self‑healing operations.
• Multi‑tenant architecture with secure isolation.
• Energy‑efficient, cost‑optimized large‑scale storage.

Benefits

• Simplifies object storage management.
• Reduces skill barriers with automated data lifecycle.
• Enhances productivity for data‑rich workloads.
• Ensures durable, resilient long‑term data retention.
• Strengthens compliance with immutable object locking.
• Improves cyber‑resilience via distributed architecture.
• Lowers cost through efficient, scalable object storage.
• Supports sustainability with reduced energy consumption.
• Enables hybrid cloud flexibility and data portability.
• Streamlines large‑scale archival and unstructured workloads.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

810893739524656

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

About your service

• Service categories:

  IaaS

  IaaS Storage

  • Object or Bucket
  • Block
  • File

Service scope

• Service constraints: Replacement and expansion parts must be properly sourced via NetApp or valid partners (and is part of the standard support contract) for support to be valid.
• System requirements:
  • We have documented standard data center environmental requirements.
  • Network connectivity should be across redundant paths for best practice
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud

User support

• Email or online ticketing support: Yes
• Support response times: "Initial technical response objective from time of customer contact, based on priority level and availability of local language support.; ; At Basic Level; • Priority 1: 2 hours; on a 24/7 basis; • Priority 2: 4hours; on a 24/7 basis; • Priority 3: 16 hours; on a 24/7 basis; • Priority 4: 36 hours; on a 24/7 basis ; ; At Expert Level; • Priority 1: 30 minutes; on a 24/7 Basis; • Priority 2: 2 hours; on a 24/7 Basis; • Priority 3 and 4: Next Business Day (NBD).; ; For more information please see.; https://mysupport.netapp.com/site/info/policies-and-offerings"
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: "NetApp aims to conform wherever possible to standards to ensure compatibility with:; ; Screen readers; Keyboard‑only navigation; Adequate color contrast; Logical, perceivable UI structure; Assistive technologies and inclusive interaction patterns. NetApp emphasizes that all web experiences—including interactive tools like chat—should be accessible and inclusive:; ; Accessibility is a baseline requirement for retaining enterprise customers and meeting procurement standards.; ; Digital teams across the company coordinate to improve compliance and ensure consistency across all interfaces."
• Web chat accessibility testing: NetApp tracks accessibility of its web properties using SiteImprove’s WCAG‑based scoring model.
• Onsite support: Yes, at extra cost
• Support levels: "NetApp offers three levels of SupportEdge services: Basic, Advisor, and Expert. Each level provides different benefits and features tailored to various business needs.; SupportEdge Basic includes access to NetApp support tools, technical specialists, classic Active IQ capabilities, rapid parts delivery, and the option to upgrade to onsite parts replacement.; SupportEdge Advisor builds upon Basic with faster target response times, predictive and proactive support, parts delivery and replacement, and advanced Active IQ AIOps features like automated risk remediation and digitized health checks.; SupportEdge Expert offers all the features of Advisor, plus faster delivery, onsite installation, priority queueing with direct routing to level 2 support, and personalized services such as a Support Account Manager and managed upgrade services.; As a part of SupportEdge Expert, NetApp provides a Support Account Manager (SAM) and a Cloud Technical Account Manager (CloudTAM). The SAM deeply knows about the customer's NetApp data storage environment and business goals. At the same time, CloudTAM is a customer-aligned cloud technical specialist who provides technical support for hybrid multi-cloud strategies. This feature is available for Advisor customers at an additional cost. See https://www.netapp.com/services/support/supportedge/ "
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We have extensive documentation, best practice guides, in depth technical reports, web and in person instructor lead training courses, certification exams, yearly technical conferences, onsite bespoke training and knowledge sharing/handover/whiteboading sessions available.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All data is presented via industry standard data protocols S3. Data can be copied off using any standard approach. File copies, host based migrations, etc. We do not lock customers into proprietary protocols or access methods. Every data service we support confirms to the industry standards and we are on many of the comities that develop and maintain those standards.
• End-of-contract process: All data is presented via industry standard S3 protocols and APIs. Data can be copied off using any standard approach.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Using the web interface: Administration and control of an object bucket can be devolved to a user level admin who can manage that bucket only. Other buckets provided from the StorageGRID platform can be devolved to other accounts and are secured from each other.
• Web interface accessibility standard: WCAG 2.2 AA
• Web interface accessibility testing: Please see https://www.netapp.com/pdf.html?item=/media/12895-vpatstoragegridv22.pdf
• API: Yes
• What users can and can't do using the API: There is both an API for data interaction (S3 API) and an API for StorageGRID managemet (GRID Management API). The S3 API allows data storage, retrieval, metadata management and object locking. The GRID API is for management of the overall StorageGRID solution and the storage buckets it contains, including creation of new buckets.
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
• Other API automation tools: Any standard S3 API client works with StorageGRID
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• Command line interface: No

Scaling

• Independence of resources: StorageGRID prevents one tenant’s activity from overwhelming others through a combination of architectural isolation and policy controls. Each tenant operates in its own secure namespace, and administrators can apply traffic classification policies to throttle or prioritize bandwidth for specific tenants, buckets, or endpoints. The platform’s distributed, shared‑nothing design spreads load across many nodes, while ILM rules can physically separate data into different storage pools to avoid contention. Per‑bucket consistency settings further help ensure that demanding workloads don’t degrade performance for others.
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email
  • Other
• Other usage reporting: Dashboard in Grid Manager with custom alerting
• Optimising consumption: Yes
• Automatic scaling: No

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • Disk
  • HTTP request and response status
  • Other
• Other metrics: S3 API requests per second are tracked
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: NetApp

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: StorageGRID protects data at rest through multiple encryption layers. It supports S3 server‑side encryption using StorageGRID‑managed keys or customer‑supplied keys for object‑level protection. Grid‑level and bucket‑level settings encrypt newly ingested objects. Appliance nodes can use external key management servers to secure volume‑level encryption keys, ensuring data remains protected if hardware is removed. Self‑encrypting drives or SANtricity drive security also safeguard data by making drives unreadable without the correct key or passphrase.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Backup and recovery

• What’s backed up: Any of the object data stored in StorageGRID
• Backup controls: Backups are done using the policies which control how many copies are kept, where, if WORM and versioning is enabled, etc.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface
• Backup and recovery: Yes
• RPO/RTO: Yes

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: StorageGRID encrypts all data in transit using modern TLS protocols (TLS 1.2/1.3), configurable secure cipher suites, and X.509 certificates for endpoint authentication. Communications between clients and the grid, and between internal grid components, are encrypted to ensure confidentiality and integrity of data moving across the system. Administrators can configure custom certificates, and internal node‑to‑node traffic always remains encrypted.

Availability and resilience

• Guaranteed availability: This system is a product which users can create their own service upon and their own SLA, but NetApp does not provide any guarantee for these.
• Approach to resilience: "NetApp's service is designed for resilience by offering a comprehensive suite of data protection capabilities that safeguard important information from corruption, compromise, or loss. Our data infrastructure spans on-premises and multiple cloud environments, which can introduce complexity, but we address this with a common control plane to simplify implementation. This is managed via BlueXP, the unified control plane that delivers global visibility and operational simplicity of storage and data services across on-premises and cloud environments.; ; Our data centers are prepared for the cloud with solutions that deliver performance, lower latencies, and lower storage costs, without sacrificing flexibility. We ensure that customer data remains secure and accessible, regardless of the physical media it is stored on, and its format—file, block, or object, or a mixture of each. Our data management software and operating systems acquire, validate, store, protect, and process organizational data to ensure its accessibility, reliability, and timeliness.; ; For detailed information on how our data center setup is resilient, including specifics on redundancy, failover mechanisms, and backup strategies, this information is available upon request to ensure the security and confidentiality of our infrastructure."
• Outage reporting: There are a series of documented processes for common or known events. Users can report incidents via phone, chat, email or online. Production events that involve extended outages, security breaches or loss of customer data will qualify for a root cause analysis, including timeline of event, customer impact, direct and root cause of event, and improvements made or planned to prevent recurrence. Based on the product and contract please consult your Client Executive for further details or see https://netapp-security.trustshare.com/home

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Other user authentication: Users access StorageGRID data primarily through Amazon S3–compatible REST API calls, allowing applications to upload, download, and manage objects using standard S3 operations. Access is controlled with S3 bucket, group, and session policies, which define permissions in JSON and restrict who can access specific buckets and objects. Users also manage buckets, access keys, and permissions through the Tenant Manager web interface. Additionally, any S3‑compatible tools, SDKs, or scripts—such as AWS CLI or application SDKs—can interact with StorageGRID through configured S3 endpoints.
• Access restrictions in management interfaces and support channels: StorageGRID restricts management‑interface and support access through strong authentication, network controls, and system hardening. Access to Grid Manager and Tenant Manager is limited using identity federation or SSO, ensuring only authorised directory users can authenticate, while RBAC assigns granular permissions. External and internal firewalls restrict which IPs and ports can reach management interfaces, allowing segregation of Grid vs Tenant access. Hardware‑level controls such as disabling remote IPMI and restricting SSH access further protect support paths. Sensitive maintenance operations require a provisioning passphrase, preventing unauthorised support actions.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: NetApp authenticates management access to StorageGRID through identity federation, single sign‑on (SSO), and role‑based access control (RBAC). Identity federation allows administrators to authenticate using external directories such as Active Directory, OpenLDAP, Azure AD, or Oracle Directory Server . When SSO is enabled, all Grid Manager and Tenant Manager access must be authenticated through an external SAML 2.0 identity provider, and local users are disabled . RBAC assigns permissions to groups, ensuring users can perform only authorised actions. Additional controls include firewall restrictions on management ports and hardened node security settings to limit access further.
• Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: "NetApp's governance standards comply with several standards, including GDPR, CCPA, CPRA, SOC2, NIST SP800-171, and the requirements under the Defense Federal Acquisition Regulation Supplement (DFARS).; Privacy and data protection ; HIPAA healthcare, PCI DSS for payment card security, Gramm-Leach-Bliley Act, Sarbanes-Oxley Act, Federal Information Security Modernization Act (FISMA). ""ISO/IEC27001 and ISO/IEC15408
• Information security policies and processes: "NetApp follows a comprehensive suite of global Information Security policies and processes governed by our Chief Information Security Officer (CISO) and implemented through the Global Security organisation. These include our enterprise‑wide Security Management Policy, Information Security Governance Policy, and the full Global Security Policy Repository, which defines mandatory controls, standards, and procedures for safeguarding the confidentiality, integrity, and availability of all systems and data. Our processes encompass continuous risk assessment, secure‑by‑design engineering via the Secure Development Lifecycle (SDL), formal vulnerability management and public PSIRT advisories, incident response, and strict compliance with internationally recognised standards such as ISO/IEC 27001. This governance framework ensures a consistent, audited, and proactively managed security posture across all NetApp products, services, and operations.NetApp uses industry-standard source code control methods (implemented using the (third-party) Perforce product). We use industry-standard bug-tracking methods implemented using a home-grown tool known as BURT. Release Management consists of a closely monitored interaction between these two tools and industry-standard development methods along with source code review and development change control cycles. ""Please see; https://netapp-security.trustshare.com/home; and https://security.netapp.com/policy/ to find out about NetApp's approach to product security processes and policy."""

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: The following industry standards and mandates guide the handling of product vulnerabilities at NetApp and the disclosure of vulnerabilities to our customers and the broader technology community:
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The following industry standards and mandates guide the handling of product vulnerabilities at NetApp and the disclosure of vulnerabilities to our customers and the broader technology community:
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: "NetApp runs a continuous security monitoring service that analyses and processes numerous logs, comparing those against threat intelligence feeds and employing machine learning to identify unexpected (and potentially malicious) activity. Response processes and timelines depend on the severity of the event. Additionally, user access is ‘least privilege’ based, requires multi-factor authentication and is regularly reviewed. ; For more information please see: https://security.netapp.com/policy/"
• Incident management type: Supplier-defined controls
• Incident management approach: NetApp maintains an Incident Response Plan that outlines the process and timelines for communicating information security incidents externally, including notifying clients if their data may have been breached. The plan takes into account legal, regulatory, and contractual obligations and requirements. The specific procedures and timelines for incident communications may vary depending on the nature of the product or service and its configuration and usage. Clients are advised to refer to their contracts and product documentation for information relevant to their operations. NetApp's Incident Response Plan ensures that incident communications are managed effectively and as per industry best practices. See https://netapp-security.trustshare.com/policies/POL-014
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount

• Provide your minimum discount applicable to your baseline prices: 0%

Formula for calculating price of your services

• Formula for calculating price of your services:

  Which of the core deployment models you intend to offer

  Public Cloud

  Public Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Public Cloud Deployment

  =

  Baseline Pricing

  As a reseller of public cloud services from several public cloud service providers, including Microsoft, AWS, NetApp and Veeam, Buyers will be able to find a full catalogue of services and baseline pricing on each of the vendor's publicly accessible websites (all links entered below). Buyers can view baseline pricing for the individual service that they require and are also able to build service estimates using the baseline pricing where one or more services are required. The estimates allows the Buyer to configure a baseline quote for the required services to the required/desired specification. Additionally, all CDW services listings in Lot 1a also include a price document that provides Buyers with access to baseline pricing.; ; Links to the full catalogue of available services and baseline pricing for proposed vendors are:; ; Microsoft: ; https://azure.microsoft.com/en-gb/pricing/#Pricing-by-product; ; https://azure.microsoft.com/en-gb/pricing/calculator/; ; Amazon Web Services (AWS): https://aws.amazon.com/pricing/; ; https://calculator.aws/#/estimate; ; NetApp: https://www.netapp.com/pricing/; ; Veeam: https://www.veeam.com/products/veeam-data-cloud/purchasing-options.html

  Baseline Pricing - Web link

  https://azure.microsoft.com/en-gb/pricing/#Pricing-by-product

  -

  Minimum Discounting

  0%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  Additional sources of cost that may relate to a Buyer contracting for services in this deployment model could include:; ; •Ongoing support: Some Buyers may require additional support in managing their cloud infrastructure once the services are operational. CDW can provide IaaS/PaaS ongoing management support through our CloudCare managed services, which is an additional cost consisting of an initial CapEx cost and ongoing costs which are calculated based on a percentage of the Buyer’s monthly consumption.; •Unscheduled services: Such as unscheduled Healthcheck professional service assessments which are not included part of the onboarding scope/service.; •Buyer overspend: Whilst CDW will make every effort to ensure the services deployed are tailored (rightsized) to each Buyer’s specific requirements and budget, there may be some instances of Buyer overspend that result in additional costs. CDW engages with each Buyer and uses our defined pre-sales methodology to undertake a thorough assessment of the Buyer’s immediate requirements, growth strategy and budgetary requirements. This is the foundation for designing a service deployment model that accurately reflects the Buyer’s immediate and future service consumption and spend. However, some unforeseeable factors, such as unexpected rates/periods of Buyer growth, may result in requirements for increased consumption and ultimately, increased/additional costs.

  -

  Additional sources of cost reduction

  Sources of cost reduction that could relate to a Buyer contracting for services in this deployment model could include:; ; •Access to Cloud Service Provider (CSP) funding pots/programs: Many of the leading CSPs having funding pots and programs available that can be used to subsidise Buyer services and reduce costs. These funding pots are often accessible in scenarios when defined CSP eligibility criteria and pre-requisites are met. Examples of funding programs include Microsoft Azure’s Migration & Modernization Program (AMMP), Microsoft’s End Customer Investment Funds (ECIF) and Microsoft’s Commerce Incentives (MCI).; •Vertical specific discount schemes: Many of the CPSs offer vertical specific discount schemes on their services. As an example, Microsoft offers government discount schemes and discounts/grants for eligible not for profit organisations. As another example, AWS offers public sector discounts through their One Government Value Agreement (OGVA) program.; •Committed spend agreements: Some of the leading CPSs offer contractual agreements that offer benefits, such as discounts and cost reductions, in exchange for the Buyer making an up-front commitment to achieve a minimum level of consumption/spend. For example, Microsoft offers the Microsoft Azure Consumption Commitment (MACC) which offers Buyers discounts and financial benefits for commitment to a pre-agreed level of consumption/spend.

  ---

• Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
• Baseline Pricing: As a reseller of public cloud services from several public cloud service providers, including Microsoft, AWS, NetApp and Veeam, Buyers will be able to find a full catalogue of services and baseline pricing on each of the vendor's publicly accessible websites (all links entered below). Buyers can view baseline pricing for the individual service that they require and are also able to build service estimates using the baseline pricing where one or more services are required. The estimates allows the Buyer to configure a baseline quote for the required services to the required/desired specification. Additionally, all CDW services listings in Lot 1a also include a price document that provides Buyers with access to baseline pricing.; ; Links to the full catalogue of available services and baseline pricing for proposed vendors are:; ; Microsoft: ; https://azure.microsoft.com/en-gb/pricing/#Pricing-by-product; ; https://azure.microsoft.com/en-gb/pricing/calculator/; ; Amazon Web Services (AWS): https://aws.amazon.com/pricing/; ; https://calculator.aws/#/estimate; ; NetApp: https://www.netapp.com/pricing/; ; Veeam: https://www.veeam.com/products/veeam-data-cloud/purchasing-options.html
• Baseline Pricing - Web link: https://azure.microsoft.com/en-gb/pricing/#Pricing-by-product
• Minimum Discounting: 0%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: Additional sources of cost that may relate to a Buyer contracting for services in this deployment model could include:; ; •Ongoing support: Some Buyers may require additional support in managing their cloud infrastructure once the services are operational. CDW can provide IaaS/PaaS ongoing management support through our CloudCare managed services, which is an additional cost consisting of an initial CapEx cost and ongoing costs which are calculated based on a percentage of the Buyer’s monthly consumption.; •Unscheduled services: Such as unscheduled Healthcheck professional service assessments which are not included part of the onboarding scope/service.; •Buyer overspend: Whilst CDW will make every effort to ensure the services deployed are tailored (rightsized) to each Buyer’s specific requirements and budget, there may be some instances of Buyer overspend that result in additional costs. CDW engages with each Buyer and uses our defined pre-sales methodology to undertake a thorough assessment of the Buyer’s immediate requirements, growth strategy and budgetary requirements. This is the foundation for designing a service deployment model that accurately reflects the Buyer’s immediate and future service consumption and spend. However, some unforeseeable factors, such as unexpected rates/periods of Buyer growth, may result in requirements for increased consumption and ultimately, increased/additional costs.
• Additional sources of cost reduction: Sources of cost reduction that could relate to a Buyer contracting for services in this deployment model could include:; ; •Access to Cloud Service Provider (CSP) funding pots/programs: Many of the leading CSPs having funding pots and programs available that can be used to subsidise Buyer services and reduce costs. These funding pots are often accessible in scenarios when defined CSP eligibility criteria and pre-requisites are met. Examples of funding programs include Microsoft Azure’s Migration & Modernization Program (AMMP), Microsoft’s End Customer Investment Funds (ECIF) and Microsoft’s Commerce Incentives (MCI).; •Vertical specific discount schemes: Many of the CPSs offer vertical specific discount schemes on their services. As an example, Microsoft offers government discount schemes and discounts/grants for eligible not for profit organisations. As another example, AWS offers public sector discounts through their One Government Value Agreement (OGVA) program.; •Committed spend agreements: Some of the leading CPSs offer contractual agreements that offer benefits, such as discounts and cost reductions, in exchange for the Buyer making an up-front commitment to achieve a minimum level of consumption/spend. For example, Microsoft offers the Microsoft Azure Consumption Commitment (MACC) which offers Buyers discounts and financial benefits for commitment to a pre-agreed level of consumption/spend.

Mandatory certifications

• Mandatory certifications:

  Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

  Reseller

  Cloud service suppliers you intend to resell with evidence

  Organisation 1

  Organisation name

  Microsoft

  Website address/upload for organisation

  Website address

  Website address

  https://marketplace.microsoft.com/en-us/partners/872cc32f-6dcc-4955-bfe9-4ceffd1ff2b8/overview

  Organisation 2

  Organisation name

  Veeam

  Website address/upload for organisation

  Website address

  Website address

  https://www.veeam.com/partners/find-a-partner.html?country=GBR&search=cdw

  Organisation 3

  Organisation name

  Amazon Web Services (AWS)

  Website address/upload for organisation

  Website address

  Website address

  https://partners.amazonaws.com/search/partners/?facets=Program%20%3A%20AWS%20Marketplace%20Skilled%20Consulting%20Partner&pName=CDW

  Organisation 4

  Organisation name

  NetApp

  Website address/upload for organisation

  Website address

  Website address

  https://www.netapp.com/partners/partner-connect/cdw-ltd/

  ISO 9001 certification

  Provided

  ISO 27001 certification

  Provided

  ISO 20000-1 certification

  Provided

  Are you reliant on the Cloud Service Provider for some accreditations

  Yes

Cyber Essentials

• Do you have a Cyber Essentials Plus certificate?: Yes
• Cyber Essentials Plus certificate Number: 4f861f6b-f0f0-44fa-a807-6049b0d9bfdc

Non-mandatory Standards and certifications

• ISO 28000:2022 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Worldpay
• PCI DSS accreditation date: Tuesday 11 March 2025
• What the PCI DSS doesn’t cover: N/A
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.