Cognizant Worldwide Limited

Cognizant Virtual Workplace and Employee Experience Services

An enterprise-level solution that helps companies achieve real resilience and maintain productivity even amid massive disruption. Our solution addresses core needs that span the entire enterprise—from your infrastructure to customer/employee experiences—all built around an understanding of people and how they prefer to work, with security and change management built in.

Features

• Experience services: Employee experiences that foster engagement and collaboration
• Productivity services: Deliver exceptional customer service from anywhere
• Infrastructure services: Work efficiently anywhere, anytime, from any device
• Adoption/Change Management: Accelerate adoption, simplify how work gets done.

Benefits

• Resilience: Establish a resilient foundation to thrive in new normal
• Rapid implementation: Through Proprietary IP and accelerators and technology partnerships
• Security and Compliance: Ensure enterprise grade security and compliance management

£415 to £1,550 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at inquiryPSandHealth@cognizant.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

811104516994565

Contact

Frank Mcdade
+44 (0) 7711 588 127
inquiryPSandHealth@cognizant.com

Planning

• Planning service: Yes
• How the planning service works: "The Modern Workplace practice within Cognizant Interactive delivers end to end service of the virtual workplace. This includes: ; - Requirement gathering through workshops with users and key stakeholders ; - Solution design to align requirements to best practices and modernization techniques, ; - Architecture design for cloud based scalable deployment; - Setup of both cloud and Cognizant accelerators and services, Migration of content and/or data. ; - Development of enhancements and customizations, service operation of solutions as required"
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Microsoft 365 Cloud

Training

• Training service provided: Yes
• How the training service works: We will create a bespoke training plan that will work with the organisations size and internal resource base, we can provide classroom led training or 'train the trainer' depending on the customer requirements.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft 365 and Azure
  • Gsuite

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: This service provides buyers with Cloud Migration assessment which helps with implementation readiness information, drives any proof of concepts or pilot development activities. It also provides support for configuration deployment, customization and performance tuning.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • AWS
  • GCP
  • Microsoft Azure

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: After setup and deployment on the Cloud is accomplished, Cognizant provides complete quality assurance services including system testing, regression testing and performance testing. This is achieved using our trained team of Quality Assurance analysts and automated testing tools.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CREST
  • Tigerscheme
  • Cyber Scheme
  • Other
• Other security testing certifications: Certified Ethical Hacker (CEH)

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: The Microsoft practice provides ongoing maintenance and support with the future enhancements. Application maintenance team will be available to provide incident resolution/problem resolution & request fulfillment. We provide onsite, onshore and offshore delivery in a bespoke and cost-effective delivery model to suit the client's unique requirements along with Service Management provision following ITIL methodology.

Service scope

• Service constraints: None.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: As per agreed SLA with customer
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Testing with webchat has been limited to customer testing only. Users were provided to ensure compliance with those organizations accessibility policies.
• Web chat accessibility testing: Testing with webchat has been limited to customer testing only. Users were provided to ensure compliance with those organizations accessibility policies.
• Support levels: "Provides L1, L2,L3 and L4 support levels.; ; This is a planning service based on daily rates according to our SFIA rate card. We will work with the purchasing organisation to agree the scope of the planning exercise and provide either a T&M or fixed price to cover this scope including any required support during the execution of the service.; ; We provide an engagement manager on all GCloud engagements with responsibility for ensuring customer objectives are met, and for addressing any issues with service delivery. Our engagement managers act as an escalation point, and can be reached via phone or email, to respond to issues beyond the control of the team providing the service. Engagement management is included within our service pricing."

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsost Azure Services and Microsoft 365

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV Business Assurance
• ISO/IEC 27001 accreditation date: 02/07/2021
• What the ISO/IEC 27001 doesn’t cover: Certain locations of Cognizant are not in scope of the certification
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO 22301 – Business Continuity Management System

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  OUR SOCIAL VALUE COMMITMENT; We support and deliver across all identified areas of Social Value. We have provided the below as an example for Fighting Climate Change.; Our Social Value typically has two components:; 1-Reducing the greenhouse gas emissions of clients’ in house software development/support teams.; 2-Training technical teams in ways of working that reduce GHG emissions.; Below is dependent on the size/scope/length of the engagement:; ACTIONS WE WILL UNDERTAKE; • We typically start with a one-day workshop to 1) Define what sustainability is in terms of software development/support. 2) Agree what can be measured, monitored and improved. 3) Produce a comprehensive Social Value Plan outlining our actions.; • We use Cognizant's Carbon Footprint Calculator to measure and report on the IT team’s baseline emissions, using energy as a proxy. This data drives action planning and progress tracking.; • If appropriate, our specialists conduct in-depth assessments of existing services/ways of working and identify areas where environmental impacts can be reduced. This process aligns with the Greenhouse Gas Protocol Product Standard and ISO/IEC 21030 standards for software measurement. We will assess ideas such as 1) cloud migration (eg optimised scalability). 2) Cloud native design (eg microservices and containers). 3) Green software design (eg code that minimises resource usage); • If appropriate, we host workshops to discuss findings and agree changes in ways-of-working.; SUSTAINABILITY PRINCIPLES; We typically run sprints to test changes and measure improvements. We agree ways to integrate these techniques into business as usual.; EMBEDDING THE PRINCIPLES; We train client’s staff in the new ways of working by a blend of joint working, training sessions, and an on-line Sustainability Guide which will cover best practices for sustainable design, development, and operations. We periodically meet with the client to encourage continuous improvement through a blend of refresh training and challenge.

Pricing

• Price: £415 to £1,550 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at inquiryPSandHealth@cognizant.com. Tell them what format you need. It will help if you say what assistive technology you use.