Fordway

Cloud Managed Print Services

Fordway CMPS provides a complete cloud-based print service. The service allows organisations to remove their reliance on legacy print solutions and the hardware required to run and support the traditional printing infrastructure. It allows for full management, control and auditing of the print environment all from a single location.

Features

• Microsoft Universal Print Service or EveryonePrint (Hybrid Cloud Platform)
• Fully managed, cloud hosted, location independent printing service
• Windows, Mac, iOS, Linux, Chromebook, WVD and VDI devices supported.
• Works with all major printer vendors
• Supports MS UPS and legacy print drivers
• Secure PIN print capability
• Controls print spend and provides comprehensive reporting
• Optional per session monitoring and comprehensive printer diagnostics
• Optional assigned Service Delivery Manager
• Optional NHS N3/HSCN connectivity

Benefits

• Meets the needs of any organisation’s print management requirements.
• Fordway can manage the complete project lifecycle, design to migration
• Office365 integration to enable collaboration and communication across multiple devices.
• Highly secure and compliant platform, achieves OFFICIAL-SENSITIVE security mandates
• Optional connectivity to NHS N3/HSCN network
• Controls and manages printer availability
• Provides comprehensive auditing and spend management reporting
• Works with HP, Xerox, Kyocera, Lexmark, Ricoh, Canon, Epson printers
• Remove legacy printing solutions

£2.50 to £35 a device a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@fordway.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

811635786708981

Contact

Richard Blanford
01483 528200
tenders@fordway.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Any application/service requiring printing facilities
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: The service runs active/active across multiple Cloud availability zones, within Azure or locally hosted. There is no requirement for planned downtime of the underpinning service infrastructure, it is available 24x7x365. Due to operating from a fully resilient and virtualised environment there is no requirement for planned downtime.
• System requirements:
  • Windows 8, 10, 11, MacOS 10 and later, Chromebooks supported
  • IOS and Android client support for tablets and mobiles
  • All data storage costs included
  • WVD & VDI solutions fully supported

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 incident 24 x 7, 15 minute response. ; Priority 2 incident 24 x 7, 1 hour response Priority 3 incident 12 x 5, 4 hour response.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Tested integration with JAWS for visually impaired users
• Onsite support: Yes, at extra cost
• Support levels: Fordway provide a standard SLA that details response times which can be tailored to customer needs
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Fordway will review the print requirements, setup and migrate existing print solutions, run users through connectivity and service desk call logging. This includes any secure print requirements,
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Any data held by this service is transitory. The print queues and management will be transitioned over to the new supplier and removed from Fordway's systems.
• End-of-contract process: Fordway have an exit procedure where we work with the customer to exit or migrate away from this service, depending on the configuration of the solution. This exit procedure will include any performance statistics and service records as described within the contract along with any associated costs. Process requirements are detailed in the Service Description.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: No
• Customisation available: Yes
• Description of customisation: The managed print service can be completely customisable to any printers in any locations, including secure print requirements. Legacy printers are also supported. The customisation is part of the installation and management service, included within the service

Scaling

• Independence of resources: Users are guaranteed scalability through solution design and Fordway's ISO27001 accreditation on their service structure

Analytics

• Service usage metrics: Yes
• Metrics types: Printer and usage metrics. Auditable by the customer.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, EveryonePrint

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Any data is transitory
• Data export formats: Other
• Other data export formats: None
• Data import formats: Other
• Other data import formats: Any Print formats supported by the application and printer

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: Disclosed on request
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: Disclosed on request

Availability and resilience

• Guaranteed availability: Fordway provide a standard SLA with availability of 99.95% measured annually; 99.9% any quarter. Fordway recompense users with a credit of 2.5% of the monthly service contract value for each working hour the service has not met the SLA up to a maximum of 20% of the monthly service charge
• Approach to resilience: All elements of the service are operated and secured to ISO27001 under Fordway’s existing certification. Fordway's Cloud Managed Print Service utilises resilient locations for the service within Azure.
• Outage reporting: The service provides service updates which are notified into the client dashboard in their portal and can be configured to send email alerts if desired. The service operates under Fordway's standard SLA and any service outages will be reported as per the SLA which can be tailored to the customer's requirements.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: None
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: 14/03/2022 (recertification) original certification March 2008
• What the ISO/IEC 27001 doesn’t cover: ISO27001/27017/27018 Statement of Applicability disclosed on request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • List N (Nuclear Industry)
  • PSN Code of Conduct and Compliance
  • NHS IGSoC for N3/HSCN certification
  • PAS555
  • ISO27017
  • ISO27018
  • GCloud Assured

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: These are defined and audited as part of Fordway's ISO27001 certification, with regular senior management review. Details and supporting documentation will be made available on request.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Fordway change and configuration process aligns with ITIL v3.0 and ISO27001 and ISO20000
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Fordway's risk management aligns with ISO27001
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Fordway's security incident and event monitoring conforms to ISO27001 and DPA requirements. Any incident will be assessed for risk and prioritised accordingly.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Fordway incident management process complies to ISO27001:2013 and aligns to ITIL best practise and ISO20000. Incident management and reporting is defined within Fordway's standard SLA and tailored to customer requirements.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Using Cloud offers considerable efficiency and consumption savings compared to running in house, on premises and hosted environments

Pricing

• Price: £2.50 to £35 a device a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@fordway.com. Tell them what format you need. It will help if you say what assistive technology you use.