FOREST ROCK SYSTEMS LTD

GeoWorks

Geoworks is an enterprise asset management software platform with energy management capabilities. Users can manage assets and streamline maintenance processes by reporting faults, creating jobs, and assigning them to field engineers. Geoworks provides workflow, ensuring maintenance tasks are handled effectively, integrating with a wide range of sensors & control devices.

Features

• Cloud hosted management platform for maintenance of Assets & Infrastructure
• Mobile workforce management apps for field engineers and maintenance technicians
• Integration with external systems through flexible APIs
• Dashboards for KPI reporting on energy, maintenance, or environmental conditions
• Subcontractor management, including invoice and bill of materials approval
• Compliance reports for fault resolution, safety, energy, or CO2 reduction
• Integration with wireless sensors for detecting faults, and measuring energy
• Optional reporting of energy consumption and carbon reduction
• Operation and maintenance software for Street Lighting, Highways, Property assets
• Public-facing website allowing members of the public to report faults

Benefits

• Smarter management of faults, jobs, surveys, inspections, and routine maintenance
• Measurement and reduction of energy consumption, and CO2 emissions
• Management of Electrical test certifications & risk assessments
• Reduce carbon footprint, through smarter scheduling, automation & control.
• Leverage AI & machine learning to identify faults and inefficiencies
• Reduce operational costs through predictive maintenance, enabling first-time-fix resolutions
• Job scheduling and task allocation on mobile for field engineers.
• Engage members of the public to easily report faults
• Maintenance of social housing, and power the drive for NetZero
• Asset management & energy management for smart cities and buildings

£695 a licence a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.armstrong@forestrock.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

811668290596195

Contact

Mike Armstrong
07740819096
mike.armstrong@forestrock.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Unscheduled and unplanned maintenance activities are performed outside of normal business hours to minimise disruption. ; ; Forest Rock aims to give the Customer a minimum of 4 business hours notice for any unscheduled or unplanned maintenance. ; ; With this comprehensive support and availability, Geoworks ensures the seamless functioning of its services, addressing any maintenance needs with minimal disruption to its users.
• System requirements:
  • PC\Laptop with minimum 4GB RAM
  • Modern web browser
  • Mobile Working - Android Tablet\Phone minimum Android 10

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: During Business hours (9am - 5pm Monday - Friday, excluding public holidays) ; ; Email, Phone & ticket system is managed at all times. Tickets raised via the ticket system receive an immediate acknowledgement confirmation. ; ; Help desk and email responses are prioritised with initial responses being made within 1 hour. Depending on the nature of the question, a call back or follow on email is provided and agreed with the caller as part of the initial call / email handling.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Helpdesk Support is Monday to Friday 9am to 5pm and is included in the annual subscription.; ; A technical account manager\cloud support engineer can be made available again, costs are set out in the Service Definition Document
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite training, online training, and user documentation.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Data is extracted by the GeoWorks export module and can be provided in a range of different formats.
• End-of-contract process: Following a formal request to terminate the Geoworks licencing agreement, Forest Rock will cease to provide the service on the agreed termination date in accordance with the licence terms. ; ; Forest Rock will provide data exports by email or FTP file transfer in an agreed-upon common format for up to three months after termination. ; ; Off-boarding costs are not covered by the Geoworks pricing but can be provided separately by our Professional Services team, depending on any specific requirements.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile application used for field operatives for the following: On site jobs, collecting faults, inspections, testing of assets and data modification\collection
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: We have various APIs customers can connect to.; ; Fault API - Web Feature Service API - Central Management System API; ; Any Use\Changes to our APIs would be discussed on a customer to customer basis.; ; 3rd party API Integration is available as set out in the Geoworks pricing document
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • ODF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Modification of data structures and ability to create bespoke reports. Data modification would be done by Geoworks engineers working alongside the customer. Reports can be written by customers with SQL experience or again, by Geoworks engineers.; ; Custom API Integration can be developed by our professional services team.

Scaling

• Independence of resources: Each cutomer has their own server\database. The customer environment is easily scalable if there is increased demand on resources.

Analytics

• Service usage metrics: Yes
• Metrics types: User update and access data. Data is available for 12 months.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: This can be done through the GeoWorks export module
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Data is transferred locally between services within our network and does not touch the public internet

Availability and resilience

• Guaranteed availability: Forest Rock commits to using commercially reasonable efforts to make the GeoWorks service available 24 hours a day, 7 days a week (excluding planned downtime and emergency downtime periods). Forest Rock provides a minimum 7 day notice period for all planned downtime. Forest Rock aims to achieve uptime availability of 99% in line with Azure Hosting. Contractural obligations and service level performance\penalties are negotiated on a contract to contract basis.
• Approach to resilience: The application is load balanced to allow for variable traffic and also provides global DDoS protection. Backend components are able to scale both vertically and horizontally. Despite the proactive measures taken, backups are taken daily and disaster recovery exercises are carried out at least every 6 months.
• Outage reporting: Public Dashboard\API\E-Mail Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Different user types\profiles
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 27/04/2022
• What the ISO/IEC 27001 doesn’t cover: X
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: Forest Rock's Enterprise Risk Management program is a comprehensive initiative that conducts annual risk assessments, with updates as needed, to pinpoint and manage significant risks. This program covers both information security and product-related risks. The security measures in place are a combination of administrative, technical, and physical safeguards, all aimed at ensuring the protection of customer data's confidentiality, integrity, and availability. Additionally, Forest Rock's information security program adheres to ISO 27001/2 ensuring a strong commitment to security best practices.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Any changes to the application follow a strict change process. A change request is raised, detailing the required changes and impact to the continuity, security and functionality. The ticket goes through a business approval and technical approval stage to ensure the change does not have a negative impact on the product.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Potential threats to the application are identified during weekly network scans of the application infrastructure and instantly addressed. Potential threats are assessed internally against severity and likelihood of becoming incidents. Patches can be released as soon as 1 hour if critical. Information for potential threats are obtained from Tenable's threat and vulnerability database.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Forest Rock is committed to ensuring the security of applications and software that handle End User Data. To achieve this, they perform annual security assessments or assessments with every major release, adhering to industry-recognized standards. These assessments primarily focus on application security, encompassing penetration testing and code reviews. Forest Rock engages qualified third parties for these assessments but may also conduct them in-house, following industry-standard best practices. This proactive approach helps in identifying and mitigating common security vulnerabilities effectively.
• Incident management type: Supplier-defined controls
• Incident management approach: Forest Rock has a support portal available to all customers which is accessible online. This is where we provide incident details. Additionally, we can furnish incident reports upon request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  Forest Rock champions the fight against climate change by innovating, reducing carbon footprints, investing in energy saving technologies, promoting green practices, and advocating for environmental policies in their business operations.

  Equal opportunity

  Embracing diversity, Forest Rock cultivates an inclusive environment. Our diverse workforce brings varied perspectives, fostering innovation and creativity. This diversity fuels our success, making us an employer that truly represents the customers we serve.

Pricing

• Price: £695 a licence a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.armstrong@forestrock.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.