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SOFTWAREONE UK LIMITED

SoftwareOne Cloud ITAM Managed Service

This service is designed for customers who wish to benefit from a standardised ITAM/SAM service, targeting a fixed number of most commonly used publishers e.g. Microsoft/Adobe. Grow your ITAM maturity with a focused cost-effective model, underpinned by any of our best of breed SAM technology partnerships: Snow, Flexera, ServiceNow, Xensam.

Features

  • Cost optimisation/FinOps, Software & Hardware Asset Management
  • Gather publisher/licence entitlement & compliance data
  • Deploy/Implement ITAM/SAM Solutions
  • Industry leading ITAM/SAM solutions
  • Continued advice and assistance to optimize software investments
  • Trusted expertise from SoftwareONE’s delivery Team
  • SaaS Application Management
  • Oracle & SAP License Management

Benefits

  • Ongoing control of license spend
  • Reduce publisher audit risk
  • Continuous visibility and control to optimise software licensing spend
  • Optimise costs and gain control of your Technology Assets
  • Accelerate your ITAM/SAM Practice & reduce operating costs
  • Gain Control and Visibility of Entire Hardware and Software Estate
  • Gain Visibility and Control of SaaS Application Spend
  • Reduce costs of software renewals by right sizing them
  • Ensure software contracts are consolidated to bring about cost savings
  • Ensure new licences are purchased correctly and no overspending

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at technology-products.uk@softwareone.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

8 1 1 7 1 6 1 7 5 6 2 4 7 6 2

Contact

SOFTWAREONE UK LIMITED Tom Hook
Telephone: +44 203 005 0238
Email: technology-products.uk@softwareone.com

About the service

Service categories

Cloud Support Services

Managed Cloud

Managed Private Cloud

  • Managed Private IaaS
  • Managed Private SaaS/PaaS

Managed Public cloud

  • Managed Public IaaS
  • Managed Public SaaS/PaaS

Managed Hybrid Cloud

  • Managed Hybrid IaaS
  • Managed Hybrid SaaS/PaaS

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Yes
Support response times
SoftwareOne's ITSM services operates 24 hours a day, 7 days a week, 365 days a year. Customers are able to raise Service requests manually through telephone, email or web portal. All Service Requests are managed through strict Service Level Agreements based on Request priority: • Severity A – 30m response • Severity B – 2h response • Severity C – 4h response. We offer one level of support for all customers. A Service Success Manager and Technical Advisor are assigned to each customer, offering regular Service Reviews as well as escalation management for issues as required.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
SoftwareOne's ITSM services operates 24 hours a day, 7 days a week, 365 days a year. Customers are able to raise Service requests manually through telephone, email or web portal. All Service Requests are managed through strict Service Level Agreements based on Request priority: • Severity A – 30m response • Severity B – 2h response • Severity C – 4h response. We offer one level of support for all customers. A Service Success Manager and Technical Advisor are assigned to each customer, offering regular Service Reviews as well as escalation management for issues as required.

Supplier type

Supplier type
Reseller (no extras)
Organisation whose services are being resold
ServiceNow, Flexera, Xensam, Snow, Alvao

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
Yes

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £1,500.00 £650.00
Associate business architect £1,700.00 £800.00
Business architect £1,850.00 £950.00
Lead business architect £2,100.00 £1,150.00
Data architect
Role level UK Rate Offshore Rate
Data architect £1,700.00 £800.00
Senior data architect £1,850.00 £950.00
Chief data architect £2,100.00 £1,150.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,700.00 £800.00
Senior enterprise architect £1,850.00 £950.00
Lead enterprise architect £2,100.00 £1,150.00
Principal enterprise architect £2,400.00 £1,400.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £1,700.00 £800.00
Solution architect £1,850.00 £950.00
Senior solution architect £2,100.00 £1,150.00
Lead solution architect £2,400.00 £1,300.00
Principal solution architect £2,600.00 £1,500.00

Standards and certifications

ISO/IEC 27001 certification
Yes
ISO/IEC 27001 accredited by
TUV Sud
ISO/IEC 27001 accreditation date
Thursday 16 October 2025
What the ISO/IEC 27001 doesn’t cover
All services are in scope of the certification
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
ISO 9001 certification accredited by
TUV Sud
ISO 9001 accreditation date
Monday 5 May 2025
What the ISO 9001 doesn’t cover
All services are in scope of this certification
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
15cbc1cf-ea0b-47d9-a290-c9a7bad9b9ed
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
Yes
Any other security certifications
  • ISO27701
  • ISO27017
  • SOC2 Type 2 Report
  • SOC3 Report

Social value

Mission: Make Britain a clean energy superpower

To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at technology-products.uk@softwareone.com. Tell them what format you need. It will help if you say what assistive technology you use.