Nexus Open Systems Ltd

Nexus Managed Security Operations Centre (SOC)

Safeguard your business with our Managed Security Operations Centre (SOC). Investing in this service ensures continuous monitoring, rapid threat detection, and expert response, providing businesses with robust protection against evolving cyber risks without the need for an in-house security team.

Features

• Proactive 24/7 Security Operations Centre (SOC) monitoring and intervention
• Threat Intelligence & Hunting
• Breach Detection
• Intrusion Monitoring
• Investigation and Remediation
• External Vulnerability IP scanning
• Maintaining Cyber Essentials PLUS standards
• SIEM-less log monitoring

Benefits

• Cyber Security features
• Maintenance of Cyber Essentials PLUS compliant systems
• Fixed cost proactively managed IT service
• Full onboarding process to ensure seamless support

£12 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.wilson@nexusos.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

811838362256526

Contact

Stuart Wilson
01392 205095
stuart.wilson@nexusos.co.uk

Planning

• Planning service: Yes
• How the planning service works: Nexus understand that an effective IT cloud strategy should be intrinsically aligned to operational and financial restrictions. Our IT consultants are able to work closely with you by employing a multi-faceted approach to help you to develop a strategy and governance structure that will use technology to improve the operation and management of your organisation.; ; In defining an IT cloud strategy, we help clients to identity gaps between their current IT capabilities and their current operation or future direction. Working in collaboration with your IT team we can help to design a cloud technology roadmap, identifying initiatives that enable you to reach defined goals. Whether you are looking to implement an IT solution, develop bespoke software, create a website or launch a SharePoint intranet, we can guide you through the whole process.; ; To successfully execute and manage an IT strategy, your organisation needs an IT governance framework that defines how users and operators can interact with your business technology systems and infrastructure. Our consultants can help organisations to create IT governance procedures that mitigate risks by managing user-access rights, operating protocols and change-management policies.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Your most valuable asset is a skilled workforce. Nexus offers a wide range of authorised and bespoke IT training courses catering for both end users and technical personnel. At Nexus we know how critical it is for organisations of all sizes to have effective IT and communication systems that integrate with your daily business processes.; ; Efficiency is an essential part of a successful organisation, so it is imperative that your personnel maximise your IT investment by mastering the hardware and software solutions that you deploy.; ; It's a proven fact that effective IT training not only equips individuals with the skills to be more productive in the workplace but also promotes confidence and loyalty. Your most valuable asset is your skilled workforce.; ; Training courses can be delivered at the Nexus IT Training and Exam Centre in Exeter or at your premises. Courses are available for most industry-standard software products, however bespoke training courses are also available for specialist software and other hardware and computer network infrastructure products.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Working closely with your IT team, we fine tune our cloud deployment and migration proposals to plot the best route towards a successful business systems upgrade or the installation and configuration of new technology. Our cloud service migration proposals incorporate a clear definition of any work that Nexus or the customer may perform, outside of normal working hours if necessary to minimise any interruption of services.; ; When the cloud service migration project has been successfully completed we don't just leave you with your new service. We document important changes to your administration and management processes. All of the IT systems migration plans we produce include optional training programmes, support and maintenance or managed IT services.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Best practice configuration, quality assurance and performance testing are at the heart of the cloud support services which Nexus provide for Microsoft products.; ; Through industry recognised training and certification, combined with real-world deployment experience, our cloud support team can pass on the latest best-practice configuration and deployment methodology to make your cloud service projects deliver positive outcomes and results.

Security testing

• Security services: Yes
• Security services type:
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: CHECK

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Nexus offer a comprehensive Cloud Support Service for all Cloud Services. Nexus deliver a comprehensive range of IT support and maintenance services supplying over 1,000 small, medium and enterprise-sized customers throughout the UK, 24 hours a day, 7 days a week. We have a series of support and maintenance options including:; ; Nexus Managed IT Service Advanced; Nexus Managed IT Service Premier; Nexus Guardian for IT Pros; Nexus Guardian for Business; Block Hour contracts; 24/7 Technical Service Desk and Remote Support

Service scope

• Service constraints: Delivered 9am to 5pm Monday to Friday; 24/7 monitoring and intervention

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard SLA is for 1 hour1 response for Critical issues; 4 hours response for Major issues and 8 hours response for Minor issues.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support Levels: Nexus Managed IT Service Advanced; Nexus Managed IT Service Advanced PLUS; Nexus Guardian for IT Pros; Nexus Guardian for Business - Support cost: Pricing is dependant on customers infrastructure and environment - Account Management: A dedicated Technical Account Manager is assigned to each customer and our Service Desk team includes Cloud Support Engineers.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 29/04/2021
• What the ISO/IEC 27001 doesn’t cover: Our ISO 27001 certification relates to the information security management system and not to the products or services of our organisation. The certificate reference number, the mark of the Certification Body and/or the accreditation mark may not be shown on products or stated in documents regarding products or services.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  The environmental benefits of our G-Cloud Service provision are substantiated by Microsoft’s own studies and commitments towards climate change. A 2018 study found that using the cloud platforms can be up to 93% more energy efficient and up to 98% more carbon efficient than on-premises solutions. Real sustainability requires solutions that address wastefulness at every level of a business. Hosting on the cloud is more environmentally friendly and results in less of a carbon footprint. Cloud infrastructures support environmental proactivity, powering virtual services rather than physical products and hardware, and cutting down on paper waste, improving energy efficiency, and (given that it allows employees access from anywhere with an internet connection) reducing commuter-related emissions. Independent reports predict that data centre energy consumption would drop by 31% from based on the adoption of cloud computing and other virtual data options.

  Covid-19 recovery

  As a member of the COVID-19 High Performance Computing Consortium, Microsoft is helping researchers accelerate their understanding of the virus and the development of treatments and vaccines through two major initiatives; HPC Consortium and AI for Health. The COVID-19 HPC Consortium encompasses computing capabilities from some of the most powerful and advanced computers in the world. Microsoft hope to empower researchers around the world to accelerate understanding of the COVID-19 virus and the development of treatments and vaccines to help address infections. Consortium members manage a range of computing capabilities that span from small clusters to some of the very largest supercomputers in the world. AI for Health is a new $60 million, five-year philanthropic program from Microsoft, created to empower non-profits, researchers, and organizations tackling some of the toughest challenges in global health. Microsoft are providing access to AI and expertise in these areas; Accelerating medical research to advance the prevention, diagnoses, and treatment of diseases, increasing our shared understanding of health and longevity to protect against global health crises, reducing health inequity and improving access to care for underserved populations and supporting fundamental research capabilities, including data collaboratives and differential privacy.

  Equal opportunity

  We are committed to social value and equal opportunity. We actively recruit disabled individuals, enriching our team’s diversity. We provide training schemes for disabled employees, enhancing their employability and confidence. We also use our influence to advocate for disabled people, fostering an inclusive community. These practices contribute to reducing the disability employment gap, ensuring everyone has the opportunity to succeed. We actively recruit from diverse backgrounds and geographical locations within the UK, ensuring a rich mix of perspectives in our team. We provide training and development opportunities for all employees, fostering a culture of continuous learning. We also advocate for fair employment practices, promoting equal pay and opportunities for advancement. These practices are integral to our efforts in tackling workforce inequality, ensuring everyone has the chance to thrive.

  Wellbeing

  We are committed to improving health and wellbeing. We prioritise a healthy work-life balance, encouraging regular breaks, hybrid working and flexible working hours. Mental health is equally important; we have trained mental health first aiders and foster a supportive work environment. Regular team-building activities and open communication channels ensure a positive, inclusive atmosphere. With a focus on community integration, we actively engage with local communities and organisations participating in events which support local initiatives and charities. We foster a culture of inclusivity, encouraging our employees to volunteer and contribute to community projects and sponsorship activities. We also collaborate with local institutions to provide resources and volunteer support. Our workplace policies promote diversity and inclusion, ensuring everyone feels valued and part of that community.

Pricing

• Price: £12 a user a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.wilson@nexusos.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.