SOMERFORD ASSOCIATES LIMITED

Delinea Platform Privilege Manager (Zero Trust & PEDM)

Delinea Platform Privilege Manager is the comprehensive endpoint privilege elevation and application control solution, capable of supporting enterprises and fast-growing organizations at cloud scale. Removing excess privileges from endpoints prevents malware attacks, policy-based application control keeps people productive, and actionable reporting demonstrates progress and compliance to executives and auditors.

Features

• Implement and enforce least privilege
• Create flexible granular application control policies & deployment configurations
• Application Discovery for Administrative or Root Privileges
• Automated Local Account Password Rotation
• Centralized Application & Execution Event Logging
• Child Process Control
• End-user Justification/Admin Approval Workflow, Block, Elevation, Justification, Monitoring Policies
• Windows & Mac Account Discovery on Workstations
• End Point Monitoring, Application Quarantine, Sandboxing, & Isolation
• Local Admin Rights Removal, Local Account/Group management & Activity Auditing

Benefits

• Improve Security, Protect privileged access to tighten your attack surfac
• Unburden IT Teams, Control PAM easily with a simplified interface
• Centralised privilege management
• Manage / remove local admin rights
• Meet Compliance Mandates, Avoid breaches & significant financial penalties
• Scale your PAM, Deploy elastically within Delinea’s enterprise-secure architecture
• Lower IT support costs
• Deploy in Cloud at speed & scale with faster ROI
• Easy to Use - simplified interface, OOB templates & reports

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

812033395530264

Contact

Penny Harrison
07897075103
info@somerfordassociates.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Endpoint security
  • Security analytics
  • Governance, risk and compliance

  Identity and access management

  • Access
  • Privilege

  Data security

  • Information protection
  • Digital trust
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Delinea Platform
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: This would be defined by the product bundle, services and contracts undertaken and as per the MSLA. For more information please go to https://delinea.com/ and https://delinea.com/products/delinea-platform-bundles; ; Delinea has high availability, load balancing and scaling built in, constraints are not typically reached however Delinea Platform Privilege Manager Cloud comes with allocated storage for session recordings. Additional storage can be purchased, or recordings can be exported. Delinea will provide regular notifications on resource usage.
• System requirements:
  • 50Mb RAM
  • Disk Space: 25MB
  • Supported windows or MAC OS operating system
  • SEE https://docs.delinea.com/online-help/architecture/privman/cloud/index.htm

User support

• Email or online ticketing support: Yes
• Support response times: Mon-Fri 9am-5:30pm excl bank holidays customers receive an initial response within one business hour
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide support from priority 1 to priority 4 cases on any existing configuration or part of the platform that is in total or partial failure as well as not working as expected. We also provide configuration guidance and recommendations for use cases. Each customer receives their own Account Manager who works closely with Support and ensures that cases can be followed up. Somerfords Support desk is available as a value added service in addition to the maintenance and support purchased alongside the license.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Delinea provides:; ; Complete documentation including admin guides on Delinea’s documentation portal https://docs.delinea.com/online-help/privilege-manager/start.htm ; Optional remote or onsite training courses; Optional online E-learning training courses.; Optional Professional services installation; Support portal including knowledge base and AI https://support.delinea.com/s/; Documentation portal https://docs.delinea.com/online-help/library/start.htm; ; Delinea offers a Support and documentation portals with all documentation, knowledge base articles, forums and tutorials. Delinea also offer with additional charge an extensive E-Learning library for clients' Administrators, E-Learning for end users. Delinea also have professional services who can help with installations, configurations and provide in-person training if required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Web documentation portal https://docs.delinea.com/products can save information in formats required
• End-of-contract data extraction: Users have 30 days to use inbuilt functionality to export data
• End-of-contract process: Clients have 30 days to export their data, as per MSLA.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Core functionality is available in the Mobile app to view. Desktop is more feature rich..
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: The Interface is a WEB Gui. Privilege manager console is available via supported browser.
• Accessibility standards: EN 301 549
• Accessibility testing: Delinea performs in house AT users that perform some limited testing. Delinea also use tools for AT testing: Axe Dev Tools are used for accessibility scanning and pipeline automation For manual testing Delinea use both nvda and jaws. More information and the WCAG report can be found at https://docs.delinea.com/online-help/privilege-manager-accessibility/start.htm; ; In house AT users that perform some limited testing. Delinea also use tools for AT Delinea performs in house AT users that perform some limited testing. Delinea also use tools for AT testing: Axe Dev Tools are used for accessibility scanning and pipeline automation For manual testing Delinea use both nvda and jaws. More information and the WCAG report can be found at https://docs.delinea.com/online-help/privilege-manager-accessibility/start.htm
• API: Yes
• What users can and can't do using the API: Privilege Manager has limited API capabilities details of which can be found here https://docs.delinea.com/online-help/privilege-manager/api/index.htm
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Your logo can be uploaded, and colour scheme can be amended to match corporate colours. Views, dashboards and position of reports can be annotated as per client preference too.

Scaling

• Independence of resources: Delinea Platform Privilege Manager Cloud is a scalable, multi-tenant cloud platform hosted on Microsoft Azure. Each client has their own scalable tenant with load balancing to automatically scale with increased resource demand. They each have their own instance and individual cloud database, which is isolated and uniquely encrypted. ; The infrastructure is designed to handle varying loads and multiple users efficiently, which can help in managing demand from different users without affecting performance. This scalability is crucial for ensuring that the system can accommodate high demand without impacting user experience.

Analytics

• Service usage metrics: Yes
• Metrics types: Delinea Platform Server provides out of the box reports and custom reporting as well as analytics. Solution service reporting are provided via the status page https://status.delinea.com/
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Delinea

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: https://trust.delinea.com/; AES256 & Transparent Database Encryption (TDE) for the Service.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Use inbuilt functionality to export data in CSV, XML & Zip format. Reports can also be saved in CSV & PDF formats.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • PDF
  • ZIP
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • ZIP

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Delinea provides a 99.995% uptime SLA guarantee. Full details can be found in our MSLA SLA addendum please see Please see https://delinea.com/legal for more information and service credit information. Service credits can be applied upon written request as per MSLA Service Level Addendum
• Approach to resilience: Delinea Platform Privilege Manager Cloud takes advantage of Azure’s built in redundancy which generates three copies of each customer’s database that are maintained across fault tolerant nodes to ensure continuous availability. Also performing continuous georedundant backups. All services for Privilege Manager Cloud within Azure are auto-scaling so that during heavy usage, computing resources are automatically increased to ensure uninterrupted service even during the most heavily used times. In addition, Privilege Manager Cloud is protected by a Web Application Firewall (WAF) as an extra layer of protection against malicious scripts and potential Distributed Denial of Service (DDoS) attacks.
• Outage reporting: Delinea provides a Public dashboard, available at https://status.delinea.com/ ; Alerts to subscribed users; .

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: User logins to the service can be authenticated via Federated services, e.g. Active directory, local account, Delinea Secret server or platform. Authentication is configurable by the client as required and typically uses a username and password with MFA and/or SSO options The customer controls access to the Service and the data and would need to generate and provide an OTP to give access to Delinea Support. See https://trust.delinea.com/?itemName=access_control&source=click&itemUid=7103fdad-d6ac-45f6-b28d-e71f32884b7f and https://docs.delinea.com/online-help/privilege-manager/admin/users/index.htm
• Access restrictions in management interfaces and support channels: User logins to the service can be authenticated via Federated services, e.g. Active directory, or local account, or platform. Authentication is configurable by the client as required and typically uses a username and password with MFA and/or SSO options The customer controls access to the Service and the data and would need to generate and provide an OTP to give access to Delinea Support. To access Delinea support users must be a registered support user or provide the customer support pin. Please see https://trust.delinea.com/?itemUid=7103fdad-d6ac-45f6-b28d-e71f32884b7f&source=click https://docs.delinea.com/online-help/secret-server/authentication/index.htm https://docs.delinea.com/online-help/secret-server/help/technical-support/index.htm
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Other
• Description of management access authentication: Please see https://trust.delinea.com/?itemUid=7103fdad-d6ac-45f6-b28d-e71f32884b7f&source=click ; User logins to the service can be authenticated via Federated services, e.g. Active directory, or local account, or platform. Authentication is configurable by the client as required and typically uses a username and password with MFA and/or SSO options and RBAC. The customer controls access to the Service and the data and would need to generate and provide an OTP to give access to Delinea Support. Please see https://docs.delinea.com/online-help/secret-server/help/technical-support/index.htm and; https://trust.delinea.com/?itemUid=7103fdad-d6ac-45f6-b28d-e71f32884b7f&source=click ; https://docs.delinea.com/online-help/privilege-manager/admin/actions/all/entra-id.htm; https://docs.delinea.com/online-help/privilege-manager/admin/users/index.htm

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Delinea is ISO27001 and accredited and SOC 1& 2 audited. Delinea software is Common Criteria, FIPS 140-2, CSA STAR, PCI-DSS and NIST compliant. Delinea is GDPR compliant and EU/US Data Privacy Framework certified. Please see https://trust.delinea.com. for more information. Delinea Platform are currently undergoing FedRamp certification and updating some accreditations.
• Information security policies and processes: Delinea follows the ISO27001 framework and the controls are validated by SOC2 type II Audit. Delinea also follow NIST Cybersecurity framework. Delinea have a documented information security policy which is tested, reviewed and updated annually and approved by senior management and executive levels. Delinea have enforced security policies and continuous auditing and monitoring in place as well as enforced and tracked annual security awareness training for all employees. Please see Delinea's trust centre for more information https://trust.delinea.com/ and https://trust.delinea.com/?itemUid=a20d3390-7b3b-47ea-970f-4fd56770a621&source=title
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Delinea follows an Agile methodology for our S/SDLC with change management tracked in our Issue and Project management system and worked between Development and QA. Before every release Delinea conducts vulnerability testing, both Static and Dynamic Code Analysis, and code reviews by two other developers. For major releases, "full system" QA process takes place. Delinea also adheres to OWASP and NIST. Delinea’s security controls aligned with NIST Cybersecurity Framework’s Core are tested by SOC2. Delinea monitor/protect against web application security risks, e.g. SQL injection, cross site scripting, OWASP Top 10 and Automated Top 20 threats.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vulnerability scans occur before application release and for our SSDLC. Delinea monitor and protect against the most critical web application security risks, e.g. SQL injection, cross site scripting, OWASP Top 10 and Automated Top 20 threats. Threat data is continuously updated and Delinea subscribe to direct vulnerability feeds, threat newsletters and vulnerability lists for Microsoft, Amazon AWS, SANS, and US-CERT and software vendors. Patch management processes are in place typically monthly. Delinea have independent 3rd party perform annual independent penetration and vulnerability testing on our solutions.; Please see https://trust.delinea.com/ and https://trust.delinea.com/?itemUid=9162b815-d8af-49f2-8c26-4ddb72f42f48&source=search and https://trust.delinea.com/?itemUid=f8feb4d4-b79d-47f3-9dd7-06c479a49dfe&source=title
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Delinea have systems and processes in place to perform protective monitoring, incident management and vulnerability management. Delinea perform regular vulnerability and penetration testing, as well as monitor threat data and updates. When a security report is filed, either from a customer or discovered internally, the same process occurs. First, each individual reported item is validated and, if valid, it is given a CVSS score. Delinea follow NIST guidelines for remediation. For more information please see our trust centre https://trust.delinea.com/ and https://trust.delinea.com/?itemUid=9162b815-d8af-49f2-8c26-4ddb72f42f48&source=search and https://trust.delinea.com/?itemName=application_security&source=click
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Delinea have incident management plan which is based on ISO27001 and NIST and is SOC2 Audited. All potential security incidents are first reviewed and triaged by Delinea’s Security Operations team and escalated to the Critical Incident Response Team (CIRT) as required. the CIRT determines the scope and risk and responds appropriately to that incident with immediate control and mitigation measures.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Delinea offer Free trials available for 30 days. See ; Delinea can also provide Demos, POC and POVs
• Link to free trial: https://delinea.com/buy-try

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1%
• Over £5,000,001: 1%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: SGS
• ISO 9001 accreditation date: Tuesday 15 March 2022
• What the ISO 9001 doesn’t cover: As our staff are a fully remote workforce the company physical office location is not covered. Clause 7.1.5 (calibration) is not in the scope. ISO 9001 does not cover financial processes.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F416f438-c625-443c-8b8d-a1b8f3b804e3
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8d0e7cb8-30a3-4374-b713-d15f8d7f0c7d
• Other security certifications: Yes
• Any other security certifications: IASME Cyber Assurance Level 1 Certificate

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.