INOAPPS LIMITED

Inoapps Oracle Cloud SaaS Managed Service

Inoapps provides an extensive range of Managed Services for Oracle SaaS applications. All services are delivered in accordance with ITIL best practice under a structured yet flexible service delivery model.

Features

• Comprehensive Cloud support and continuous improvement services
• Support: Incident Management, Problem Management and Event Management
• Maintain: Environment Management, Impact Assessment, Regression Testing and Patching
• Maintain: Service Request Fulfilment, Cloning and License Assessment/Reporting
• Enhance: Introduction of platform changes or enhancements
• Enhance: Traditional ITIL CAB-based or more Agile Sprint-based evolution
• Provision of functional support including system configuration and QA
• Technical support provision including integrations, reporting and custom PaaS extensions
• A flexible, component-based, service portfolio
• Flexible cloud pricing models

Benefits

• Oracle-only, service provider with 20+ years of delivery experience
• Flexible service: adopt what's needed, full/partial, internal or external
• Flexible commercial models, adaptable to evolving business demands
• Covers the full breadth of Oracle SaaS pillars
• Eliminate the complexities of your SaaS transition
• Reduce operating costs with fit for purpose cloud solutions
• Increase service optimisation and productivity
• Maximise return on investment utilising industry specialist expertise
• Tailored services, fit for your organisation and public services
• Oracle CSPE Certified Partner

£4,100 a unit a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@inoapps.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

813143663997311

Contact

Becky Harris
07815544357
bidteam@inoapps.com

Planning

• Planning service: Yes
• How the planning service works: Whether you are looking to deploy new/additional SaaS modules; or looking to migrate an existing service to a new services provider, we can devise a roadmap, approach and detailed transition plan to help guide you on this transition. Our Cloud Service Architects will engage with you to devise a plan which then feeds into the setup and migration steps. We can assist you in refining your own internal Operating Model to be more cloud-aware/successful if this is your first step onto the SaaS journey.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Oracle SaaS

Training

• Training service provided: Yes
• How the training service works: As part of this offering, Inoapps provide responses to 'How to' questions for functional requirements. Our named Primary Analysts become the designated subject-mater-expert(s) on your particular usage of Oracle SaaS, providing ongoing advice and guidance as part of the services. Inoapps can also offer additional training as required for an additional charge.
• Training is tied to specific services: Yes
• Services the training service works with: Oracle Cloud Products

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our service management and Oracle SaaS professionals will work with you to plot a smooth transition to Inoapps and the Oracle SaaS platform. Whether this is an existing system; a platform which you are migrating to SaaS; or an entirely new solution we have proven service introduction and service transition methods to enable a seamless, low risk and commercially efficient transition to live operations.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Oracle SaaS

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: If purchased as part of the service, Inoapps provide ongoing performance testing and validation of the SaaS environment, deploying our Event Management and AI tooling where appropriate to help capture and report on key system metrics.

Security testing

• Security services: Yes
• Security services type:
  • Security risk management
  • Security testing
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Inoapps provides an extensive range of Managed Services for Oracle SaaS applications. All services are delivered in accordance with ITIL best practice under a structured yet flexible service delivery model.

Service scope

• Service constraints: Support is available remotely but can be provided on-site as required in line with contractual arrangements.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: A flexible set of ITIL-aligned SLAs are available including full 24x7 support if required.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Inoapps provide a variety of service and support levels depending on the client's requirements resulting in a bespoke yet cost effective and trusted service. Named Service Delivery Managers; named Primary Analysts; 24 x 7 access to secure online Service Desk portal; functional and technical support, maintenance and enhancement services spanning the entire Oracle SaaS portfolio.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Inoapps is committed to reducing our carbon footprint through a series of strategic initiatives:; 1. Promoting Carbon Neutral Travel: By offering enhanced benefits such as the Cycle to Work scheme, Inoapps encourages staff to reduce their carbon footprint. Currently, 20% of our staff actively participate in the scheme.; 2. Offsetting Carbon – We travel using Travel Perk, who transparently report on our carbon emissions and help offset these emissions by investing in projects that remove/prevent an equivalent amount of carbon from entering the atmosphere.; 3. Ecovadis – Inoapps are Ecovadis Silver certified, this ranks us in the top 15% for our commitment to sustainability out of those on the platform.; 4. Remote Working – Inoapps actively encourage remote working. To support this Inoapps has invested in secure digital communications facilities to reduce the need to travel for business and encouraged the continuation of home working.; 5. Recycling and Waste Reduction: All end-of-life equipment, is recycled rather than sent to landfills, minimising waste. Significant investment has also been made into the equipment that is currently in use to replace older models with more energy efficient options.; 6. Sourcing Sustainable Premises: Relocating our London office to a shared service has led to substantial energy savings by reducing both energy consumption and travel requirements. We are also looking to consolidate our Scottish offices into one central office this year to further these benefits.; 7. Supporting Customer Sustainability Goals: Inoapps develops solutions and products to help customers comply with sustainability and corporate social responsibility legislation.; 8. Utilising Green Cloud Storage: Partnering with Oracle's Green Cloud Operations, we utilise sustainable cloud services and work towards reselling these services to our customers, further promoting sustainability in our operations.; Through these initiatives, Inoapps not only reduces our own environmental impact but also influences stakeholders towards sustainable practices.

  Covid-19 recovery

  Inoapps have actively contributed to the recovery efforts of individuals, organisations, and businesses affected by the COVID-19 pandemic. As a company operating in a high-growth sector, we are committed to giving back to our communities and supporting those in need. Our initiatives have been diverse and impactful:; We have addressed the pressing need for employment opportunities by offering jobs to individuals who have faced unemployment due to the pandemic. These opportunities not only provide vital income but also contribute to the broader economic recovery by reinvigorating the workforce.; Inoapps leveraged our expertise by providing pro-bono consulting services for community projects and initiatives. By offering our skills and resources, we assist organisations and businesses in navigating the challenges posed by COVID-19, facilitating their recovery and resilience.; Recognising the importance of public health measures, we have offered Oracle Health and Safety solutions free of charge for contact tracing purposes. This contribution aids in controlling the spread of the virus and supports communities in managing the ongoing impacts of the pandemic.; Furthermore, we have prioritised the wellbeing of our employees by enhancing our employee care packages to include comprehensive mental health care services. We understand the importance of mental health support, especially during challenging times, and are committed to ensuring our employees have access to the resources they need.; Lastly, we have implemented strict protocols to enforce safe working space use, empowering all workers to feel safe when returning to our offices. By prioritising health and safety measures, we create a supportive and secure environment for our employees to thrive.; In summary, Inoapps' multifaceted approach to supporting COVID-19 recovery efforts aims to make a meaningful difference in the lives of individuals, organisations, and communities as they navigate the challenges of the pandemic and work towards recovery.

  Tackling economic inequality

  Inoapps are dedicated to promoting sustainable and fair procurement practices through a transparent and accountable approach. We prioritise community benefits tailored to local area requirements, recognising unique needs and opportunities for impact. For instance, our collaboration with a borough council to support Care Leavers in accessing technology exemplifies our commitment to community engagement and social responsibility.; Moreover, our inclusive youth training and retraining schemes are accessible to all, fostering skill development and employment opportunities. We believe in forging partnerships with our people and suppliers, ensuring that diverse voices are heard and needs are met. This includes paying above the living wage and offering employment opportunities anywhere in the UK, promoting fair labour practices and economic inclusivity.; While our supply chain is primarily Oracle-focused, we actively seek opportunities to engage SMEs and VCSEs, supporting smaller businesses and promoting diversity within our operations. Our core practice centres on innovation and driving best practices in both our business and our customers' businesses through technology. By leveraging innovative solutions, we aim to enhance efficiency, productivity, and sustainability across the board.; Inoapps' commitment to sustainable procurement, community benefits, and supply chain diversity underpins our dedication to ethical business practices and social impact. Through transparent communication, inclusive partnerships, and innovative approaches, we strive to create lasting value for our stakeholders and contribute to positive change in the communities we serve.

  Equal opportunity

  Inoapps prioritises equal opportunities and recognises the pivotal role of our employees in driving future success in a competitive landscape. Upholding a strict non-discrimination policy, Inoapps prohibits both direct and indirect discrimination across various grounds including sex, marital status, disability, religion, ethnicity, sexual orientation, and age. This commitment ensures that all individuals, regardless of background, have an equal chance to thrive within the organisation.; Embracing diversity as a cornerstone of its ethos, Inoapps celebrates the multifaceted benefits it brings to both employees and the organisation as a whole. By fostering a diverse workforce, Inoapps enrich our collective knowledge and perspective, enhancing innovation and problem-solving capabilities.; Inoapps actively communicate the significance of diversity, emphasising its status as a key organisational strength. To mitigate inequality, particularly for marginalised or disadvantaged individuals, Inoapps directs focused attention towards providing opportunities within both work and community initiatives. This inclusive approach not only enriches the workforce but also contributes positively to broader societal advancement.; In line with its commitment to diversity and equality, Inoapps has implemented a comprehensive Diversity and Equality policy, complemented by mandatory training for all employees. Furthermore, significant investment has been made in the Human Capital Management (HCM) back-office solution, enabling rigorous monitoring, reporting, and assessment of key metrics such as diversity, the gender pay gap, and adherence to the living wage.; Inoapps diligently monitors the Gender Pay Gap, demonstrating a steadfast commitment to promoting gender equality. Inoapps is proud to be a company who are beating the average with over 33% of executive roles filled by women, Clear communication of our inclusion efforts extends to prospective employees, existing staff, partners, and customers, fostering transparency and accountability throughout the organisation.; Inoapps fosters diversity, equality, and inclusion which is evident through our proactive policies, robust monitoring mechanisms, and transparent communication practices.

  Wellbeing

  Inoapps is committed to enhancing both employee health and wellbeing and fostering community integration through various initiatives.; Health and Wellbeing: ; Inoapps prioritises employee wellness by heavily investing in an extensive employee benefits scheme. This comprehensive scheme encompasses a range of benefits including private healthcare, 24/7 GP access, Cycle to Work scheme, Pensions Top Up, Mental Health support, Healthcare Cashback, and more. This investment reflects Inoapps' dedication to promoting physical and mental health among its workforce. Inoapps continues to enhance and expand the scheme to ensure our business effectively supports and retains staff, emphasising a proactive approach to employee wellbeing.; Community Integration: ; Inoapps actively encourages community engagement and integration through several initiatives:; - Supporting the Local Community: Inoapps extends support to local food banks in both the UK and the US through donations from both staff and the business. Additionally, employees are granted paid leave to participate in volunteering programs, enabling them to contribute directly to their local communities and fostering a sense of civic responsibility.; - Offering Local Employment Opportunities: Inoapps plays a pivotal role in community development by offering a diverse range of employment opportunities in the local areas where we operate. These opportunities include graduate positions, apprenticeships, work experience placements, and entry-level positions across the UK. By providing access to meaningful employment, Inoapps strengthens community ties and contributes to local economic growth.; - Supporting Customers in Community Benefit Provision: Inoapps integrates community benefit provision into our contractual commitments to customers. A notable example includes collaborating with a local council to provide training and mentorship to post-16 care leavers pursuing careers in technology. By facilitating such initiatives, Inoapps actively contributes to building stronger, more inclusive communities while empowering individuals to achieve their full potential.

Pricing

• Price: £4,100 a unit a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@inoapps.com. Tell them what format you need. It will help if you say what assistive technology you use.