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GELLIE CONSULTANCY LTD

Service Management Delivery and Improvement

This IT Service Management offering can deliver a brand-new operating model, or an assessment and improvement plan to an existing one.
SME consultancy tailored to client's needs to:
- provide the blueprint of the required capability;
- or lead / support the delivery of the new or improved operating model

Features

  • Delivery or in-depth analysis of current Service Management capability
  • Supports organisational strategy and vision for cloud and on premise
  • Alignment with common frameworks; ITIL, DevOps, Product Centricity, SIAM
  • Approach based on industry best-practice
  • Deep understanding of each process and its interdependencies
  • Offered as a complete service framework or bespoke modules
  • Assistance in maturing internal resource capabilities
  • Analyse emerging opportunities and associated risks (Agile, automation/AI)

Benefits

  • Improved Service Management capabilities aligned to your service strategy
  • Standardised repeatable processes bringing efficient IT to the business
  • Improved governance and control of IT Services
  • Focus on often overlooked disciplines: Finance, Risk and Supplier Management
  • Closer alignment of delivery and operational teams
  • Pragmatic and proven delivery approach for Service Management

Pricing

£400 to £1,400 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rob@gellie.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 1 3 2 8 5 5 8 3 8 8 3 6 1 2

Contact

GELLIE CONSULTANCY LTD Rob Wilkinson
Telephone: 07802665901
Email: rob@gellie.co.uk

Planning

Planning service
Yes
How the planning service works
Planning is a key function to the delivery of assignments. Agreement of requirements and priorities of work through to completion. Status reporting against asignment schedule at agreed frequency alongside appropriate Risk, Issue, Assumption, Dependency, Opportunity (RAIDO) management and supporting mitigation activities
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
No constraints, any support offering will be specific to an assignment

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
Bespoke to specific assignments

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

• Reduce carbon emissions - supporting hybrid working to minimise unnecessary travel, encouraging green transport options including car sharing, public transport, and electric company vehicles
• Offset carbon emissions – investment in carbon offset Ecologi project that supports renewable energy, reforestation, and other initiatives that reduce greenhouse gas emissions
• Reduce waste - reducing the use of paper and single-use plastic, promoting the use of sustainable materials, and committing to recycling programmes

Covid-19 recovery

• Provide flexible working arrangements – remote working options, flexible scheduling, and accommodating employees with health concerns
• Carry out periodic Health & safety assessments
• Support local businesses – encourage the sourcing of goods and services from local suppliers and businesses to help stimulate the economy and provide financial recovery to small businesses

Tackling economic inequality

• Implement fair working practices – promoting equity, diversity and inclusion including equal pay for equal work, and creating a supportive and inclusive work culture
• Invest in workforce development – investing in the workforce by providing professional development opportunities, education and training
• Engage with community development – engaging with community development initiatives that address systemic barriers to economic opportunity

Equal opportunity

• Implement fair working practices – creating job postings that are free from bias and actively recruiting candidates from diverse backgrounds
• Offer flexible working arrangements – accommodating the diverse needs and circumstances of employees including homeworking creating a supportive working environment
• Promote equity, diversity and inclusion – fostering a culture of respect where employees feel values and empowered

Wellbeing

• Offer flexible working arrangements – offering remote work, flexible hours and compressed weeks to support a better work-life balance to help reduce stress and mental wellbeing
• Promote mental health awareness – creating a supportive working environment where employees feel able to discuss mental health issues comfortably and provide mental health resources
• Encourage work-life balance – respecting boundaries between work and personal life with clear expectations of working hours and workload, encouraging regular breaks, and providing a supportive environment
• Member of All Tech is Human - an organisation bringing together stakeholders to help solve tech and society issues

Pricing

Price
£400 to £1,400 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rob@gellie.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.