D2NA (D2 Network Associates Ltd)

Cloud Support, Migration and Implementation Services

For organisations looking to harness the advantages of the cloud, our Microsoft and AWS certified solution architects can help identify the best cloud solution for you. Unleash the power of the cloud and have it supported with our 24-hour in-house service team, all billed on a single monthly invoice.

Features

• Microsoft Azure Cloud Infrastructure Design, Integration, Migration & Support
• AWS Cloud Infrastructure Design, Integration, Migration & Support
• Hybrid Cloud Infrastructure Design, Integration, Migration & Support
• Microsoft 365 Design, Integration, Migration & Support
• Citrix Cloud Infrastructure Design, Integration, Migration & Support
• Maintenance and Support of Private Cloud Hardware and Software
• Hybrid Cloud Infrastructure Hardware Maintenance
• Application & Business Process Transformation Consultancy

Benefits

• Award-winning team of industry-leading cloud support experts
• Wealth of experience in designing and managing complex cloud infrastructures
• Service-led business with long pedigree in service delivery
• Extensive track record in R&D innovation to keep you ahead
• No upfront costs, only get charged for what is used
• Enhanced security using Microsoft's security framework
• Flexibility, scale up or down as required
• Improved disaster recovery strategies
• Increased stability and availability
• Reduced need for physical hardware

£1,000 to £1,500 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@d2na.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

813446684693614

Contact

Graham Doyle
0330 59 59 69
info@d2na.com

Planning

• Planning service: Yes
• How the planning service works: We will consult with you to assess your needs and listen to your requirements.; ; As part of this service, we can perform various health checks of your existing environment using bespoke and Microsoft supported tools.; ; We can then help with capacity planning, return on investment (ROI) calculations and presentations to senior management, security design and project design. ; ; Planning includes migration and integration with existing environments, and full testing to ensure maximum uptime of all systems. All project and planning processes are aligned to both PRINCE 2 and Agile frameworks.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • Amazon Web Services
  • Hybrid Cloud Hosting and Infrastructure
  • Private Cloud Hosting and Infrastructure
  • Microsoft 365
  • Legacy hosting environments

Training

• Training service provided: Yes
• How the training service works: All users will receive post migration support and training following out-of-hours migration at all appropriate sites. This can be 1-2-1 desk-side, classroom based, online webinars or a combination of all three. ; ; We can design and deliver training for you or use your existing training material if you have it. ; ; IT teams will receive full knowledge-transfer specific to the environment and migration performed. We can also provide formal vendor-specific technical training for IT teams.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Azure
  • Amazon Web Services
  • Hybrid Cloud Hosting and Infrastructure
  • Private Cloud Hosting and Infrastructure
  • Microsoft 365
  • Legacy hosting environments

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We understand that any major systems migration can be daunting. Our PRINCE2/Agile aligned processes are designed to ensure any potential risks and issues are outlined and mitigated with careful planning and testing. Every project is different, and detailed project plans are created once a design has been completed.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Amazon Web Services
  • Hybrid Cloud Hosting and Infrastructure
  • Private Cloud Hosting and Infrastructure
  • Microsoft 365
  • Legacy hosting environments

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: A key part of the migration/implementation process is Internal and User Acceptance Testing. ; ; Systems will be bug tested, resilience tested and load tested, then handed to a group of pilot users for acceptance testing. We then proceed to Migration Rehearsals, where migration testing will be performed and scrutinised to ensure that final go-live migration is performed without issues. ; ; D2NA will then perform the final migration and go-live in accordance with the project plan. ; ; All users will receive post migration support and training following out-of-hours migration at all appropriate sites.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Penetration Testing
  • Cyber Essentials and Cyber Essentials Plus
  • Managed Detection and Response Services
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our support service isn’t just a support service, it’s a partnership which gives you access to some of the best technical engineers and security analysts in the world.; ; This, combined with our long-proven pedigree in service management, which is aligned to the government ITIL framework means your environment will be managed in a controlled and sustainable way.; ; Our support services are flexible and include 24x7 service desk and on site engineers.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard service provides a 1-hour response Monday-Friday 7am - 7pm excluding public holidays.; ; With a 24x7 service uplift available to extend support to 24x7 with the inhouse team for organisations requiring it.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Support services range from fully managed services to complimentary services designed to give you and your team the ability to increase capacity and skills on demand with flexibility and efficiency so you only pay for what you need when you need it. ; ; As well as a Customer Success Manager, you will be assigned a 'Technical Lead' (Cloud Engineer), who will oversee all technical operations in your environment. ; ; We will support you as needed and discuss your requirements during quarterly reviews to ensure the most appropriate arrangement. Service reports give you full visibility from the start.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft, AWS, Citrix, Dell, HP Enterprise, N-Able, Barracuda

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Peers Quality Assurance Limited
• ISO/IEC 27001 accreditation date: 30/06/2023
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • CREST-accredited Service Supplier
  • Cyber Essentials Certification Body

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  We are proud to employ a diverse workforce and support in-work progression to help our employees, including those from ; disadvantaged or minority groups, to move into higher paid work by ; developing new skills and earning qualifications. We believe a diverse workforce creates a stronger team, with individuals having their own opinions and world views creating a dynamic and thought-provoking approach to work.

  Wellbeing

  Our team's wellbeing is our priority and through regular 1-to-1's, team workshops and access to physical and remote support services, we ensure our employees are able to access the support they need. We also operate strict policies which prevent our employees from "burn-out".

Pricing

• Price: £1,000 to £1,500 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@d2na.com. Tell them what format you need. It will help if you say what assistive technology you use.