OPEN MEDICAL LTD

Pathpoint® Acute Surgery

Pathpoint® Acute Surgery is a HSCN Cloud based referral tracking and triage system for acute surgical referrals and procedure planning. Workflows for all surgical specialities including General Surgery, Vascular, Urology, Obstetrics and Gynaecology. Digital CEPOD board, and anaesthetic assessment pathways. NLP and Snomed-CT coded data delivers superior reporting and analytics.

Features

• Referral management and handover
• Theatre list coordination and planning
• Patient engagement
• Collaboration and communication between teams
• Auditing and clinical governance
• Data,reporting and business intelligence
• Digital consent
• Remote patient monitoring
• Clinic booking and appointment functionality
• Elective surgical pathways (Enhanced recovery, pre-op optimisation etc)

Benefits

• Improved oversight and coordination of procedure/treatment lists
• Improved decentralised collaboration for multi-site clinical teams
• Better compliance with speciality guidelines
• Effective, real-time clinical governance and internal communication
• Fast digital recording of clinical workflows
• Improved visibility of the CEPOD board
• Service improvements initiated by reporting clinical code, theatre, temporal markers
• Streamlined communication between surgical teams and theatre coordinators
• Improved, forward-planning of patient care resources (bed, theatre slots, staff)
• Improved handover efficiency and process optimisation

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@openmedical.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

813489814932814

Contact

Zak Suleman
0203 475 2955
tenders@openmedical.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Pathpoint
• Cloud deployment model: Public cloud
• Service constraints: Requires HSCN
• System requirements:
  • IE 11+ or Chrome/Firefox/Safari browser
  • Internet Connectivity

User support

• Email or online ticketing support: Yes
• Support response times: Week days - within 8 hours. Weekends - within 12 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: Licence subscription includes:; ; Business-as-usual - single point-of-contact client support; managing delivery and resolution of service queries.; ; Extra-ordinary - 24 x 7 x 365 same-day on-site support to resolve high severity live system application related incidents.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Installation: The on-boarding program is designed to ensure minimal disruption to departmental working practices.; Week 1: A small team of trainers deployed to each department to provide full on-site, on-the-job training.; Week 2-4: Weekly one day training resource.; On-going: Training sessions coincide with the induction day of new clinical staff throughout the duration of the contract. Training assets: wall posters, eLearning video demonstrations, manuals, client support phone/email.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Contract termination does not result in service discontinuation. System remains live in read-only state.; Exported SQL files and a binary archives are generated and provided automatically.; Data extraction via JSON:API or FHIR API directly from the system is also available.
• End-of-contract process: OpenMedical licenses are SaaS products.; Where recommissioning is not optioned at the end of subscription period, there are no additional costs.; The service remains available with a full read-only functionality and can be resumed at any time.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference
• Service interface: No
• User support accessibility: WCAG 2.2 A
• API: Yes
• What users can and can't do using the API: Pathpoint Acute Surgery is a decoupled service that can be fully operated via APIs. JSON:API and FHIR APIs are available out of the box allowing all CRUD operations via basic or cookie authentication. Any authorised user of the service can make any changes allowed by their access role with no limitations.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Pathpoint Acute Surgery out-of-the-box system pathway and interfaces modified to clinical team specifications.; The patient and clinical pathway entities are fully customisable and can be added, changed or removed (including specific data fields).; The refinements process is managed by Open Medical's engineering team, in association with clinical team leaders.

Scaling

• Independence of resources: System's load balancing process automatically provisions additional VMs and containers. Upscaling system resources in response to request loads.; ; Furthermore OpenMedical employs a number of processor reduction techniques, including multiple cache-like layers for querying and outputs with forced tag and context cache expiration.

Analytics

• Service usage metrics: Yes
• Metrics types: Our systems are designed to track, plan and review patient care.; Embedding coded-fields into the data-storage architecture allows OpenMedical to manipulate and present service metrics at a range of granularity levels.; Includes; Clinical; diagnosis/procedure specific data, temporal, demographic.; Health management: KPIs, referral source, time-of-day, year-on-year, service capacity/level boundaries.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Authenticated users can export their data via the JSON:API / FHR API / directly via the user interface as an CSV file.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our standard Service Level Agreement guarantees 99.9% server uptime.; Any unscheduled service outage for more than 1 hour after reporting is refunded at its full subscription price for the outage duration.
• Approach to resilience: Available on request
• Outage reporting: The service reports any outages via a public API, by email alerts to all clinical team leads and nominated secondary addresses.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: Client determines access requirements to match their specific organisational needs.; Role-based and team-based access system manages system's restrictive access controls, constraining user functionality assignment; including writing, editing and viewing.; Team-based permissions are dependent on data-originating teams. Role-based access restricts system-wide processes and data such as management, user-auditing and interface channels.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The following policies are used to capture and monitor security: Data Protection Policy, Information Risk Policy, Information Security Policy, Network & Mobile Security Policy, Pseudonymisation Policy, Recruitment and Contracting Policy, Secure Data Transfer Procedure, eTrauma System Level Security, eTrauma Data Flow Mapping.; ; A dedicated team with the responsibility to monitor the above is contactable at ig@openmedical.co.uk. All security policies are reviewed every 6 months internally and verified every year independently.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change management policies ensure all the changes are assessed, approved, implemented and reviewed in a controlled manner. All changes will be recorded in the service management tool following an explicit process: Recording of all changes, Classification, Risk assessment for their risk, Impact and business benefit, Approval and authorisation, Coordination for implementation of changes, Post implementation review, Post implementation feedback.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: The vulnerability management process follows a mandatory workflow:; - Preparation; - Vulnerability scan; - Remediation actions definition; - Remediation actions implementation; - Vulnerability scanning
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Compromise scanning: Three-way data surveillance, including database and binary data tracks identification alteration. Daily reconciliation of all IP access logs outside the N3 network.; Compromise response: Suspected authentication/access or integrity immediately escalated to engineering and infrastructure team for assessment and action.; Confirmed compromises: Reported as per the Information Risk Policy to SIRO, senior management, ICO, NHS Digital and the client organisation Information Security and IG teams.
• Incident management type: Supplier-defined controls
• Incident management approach: Recorded incident reporting and pre-existing incident response processes are in-place.; All incidents and adverse events are reported and recorded according to Information Risk Register Policy and cross-referenced to the Disaster Recovery and Business Continuity Plans.; IG SIRIs will be managed in accordance with the Incident Management Procedure.; All incidents are reported to SIRO, senior management, ICO, NHS Digital and the client organisation immediately.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 8%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: IS 789251
• ISO/IEC 27001 accreditation date: Wednesday 4 October 2023
• What the ISO/IEC 27001 doesn’t cover: The information security management system for the provision of cloud-based; platform Pathpoint®, which is a bespoke dynamic platform to prioritise,; synchronise and visualise clinical team workflows across regions, hospitals, and; departments. This is in accordance with the Statement of Applicability Version 2.0; dated June 15, 2023.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 7b5b0228-161c-436b-b601-05b287883fb7
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 963e9334-3989-47d3-a36c-704123b48708
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Introducing transparency to pay and reward processes
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@openmedical.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.