Otagem Consulting Limited

Microsoft 365, Power Platform and Intapp Collaboration: Configuration, Training and Support Services

Otagem helps your organisation get the very best out of the Microsoft 365 platform.

We provide a wide range of services for Microsoft 365, including: Content Management using SharePoint Online and Teams; Business Process Automation using Power Apps and Power Automate; Reporting using Power BI; User and Administrator Training

Features

• Complete Microsoft 365 Deployment and Configuration (including Branding).
• Advanced Content Management using SharePoint Online and Teams.
• Information Architecture Design.
• Content Migration to Microsoft 365 (SharePoint Online and/or Teams).
• Deployment of Third Party integrations, including the Intapp Collaboration Products
• Business Process Automation using Power Apps and PowerAutomate.
• Advanced Report Delivery using Power BI.
• End User, Administrative and IT Training across all Microsoft 365.
• Delivery of high quality, accessible and easy to understand Training.
• Tailored production of User Guides and Training Videos.

Benefits

• Easy to understand, jargon-free advice and delivery.
• Ensures best practice deployment of Microsoft 365 Teams and SharePoint.
• Enhances End User adoption of Microsoft 365 Teams and SharePoint.
• Solutions designed simply to meet business needs using Microsoft technology.
• Helps avoid unnecessary and costly third party software.
• Helps meet Information Governance and compliance requirements.
• Helps meet Information Governance and compliance requirements.
• Onsite and Remote Consulting available.
• We always use the KISS principle - Keep It Simple!

£750 to £1,200 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony.ogilvie@otagem.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

813576229073404

Contact

Tony Ogilvie
07952709175
tony.ogilvie@otagem.com

Planning

• Planning service: Yes
• How the planning service works: Otagem End User Services help end users (both technical and non-technical) use all aspects of Microsoft 365 in a way that benefits their daily work, and in a way that they actively enjoy! ; ; Otagem see this as key to driving end user adoption, which is vital to ensuring a successful Microsoft 365 rollout.; ; Otagem End User Services include:; ; • Design and deployment of simple, efficient Teams and SharePoint architectures.; • Development of solutions built on Power Apps and Power Automate; • Business Intelligence Reporting using Power BI; • Design, Deployment and Support of Intapp Collaboration Solutions; • SharePoint and Teams End User Training; • SharePoint and Teams Administrator Training; • Microsoft 365 Information Governance Training; • Document and Records Management Training; • User Guide Production, including easy to read PDFs and quality Training Videos.; • Remote and Onsite User Support
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft 365
  • SharePoint
  • Teams
  • Power Automate
  • Power Apps
  • Power BI
  • Logic Apps
  • Intapp Collaboration

Training

• Training service provided: Yes
• How the training service works: Otagem provides a range of training in Microsoft 365 and related technologies, including:; ; SharePoint Training (End User and Administrator); Teams Training (End User and Administrator); Intapp Collaboration Training (End User and Administrator); Power Apps and Power Automate Training (End User and Administrator); Power BI Training (End User and Administrator); ​Information Governance Training; Document and Records Management Training; ; All training can be done either in person (classroom based) or online. ; ; We also support the creation of customer-specific training materials, including custom training guides and professional, highly effective online training videos.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft 365
  • SharePoint
  • Teams
  • Power Apps
  • Power Automate
  • Power BI
  • Logic Apps
  • Intapp Collaboration

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Otagem works with the customer to understand the 'current state' data model in their source system(s), and the desired 'future state' data model in Microsoft 365 (SharePoint and/or Teams). ; ; We then design the optimum method of migrating data between these models, using either dedicated migration tools, or, where necessary, creating custom migration tooling.; ; This ensures migration of content files, versions, metadata and permissions to ensure the migration of data to the cloud (or between cloud services) is complete, accurate and meets the customer and End User needs.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft 365
  • SharePoint
  • Teams
  • Power Automate
  • Power Apps
  • Logic Apps
  • Power BI
  • Intapp Collaboration

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Otagem can provide ongoing support for customer utilising the Microsoft 365, Microsoft Power Platform and Intapp Collaboration solutions. ; ; Support services include Technical, Administrative and End User Support.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Within 1 working day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users can Screenshare and use online chat features via Teams or Zoom.
• Web chat accessibility testing: N/A
• Support levels: Otagem provides email based support to customers.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Otagem utilises energy from renewable sources, specifically the Head Office is supplied by energy from Solar Panels.

Pricing

• Price: £750 to £1,200 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony.ogilvie@otagem.com. Tell them what format you need. It will help if you say what assistive technology you use.