AdviseInc Ltd

Framework Product Information Management (PIM) & Activity Based Income (ABI) Checking Portal

Supporting framework hosts to track income from activity-based income frameworks to ensure suppliers are paying the correct fees. Plus provides a Product Information Management tool to track the contents of the framework to make the buying process simpler

Features

• Monitoring of ABI attainment to ensure maximum revenue
• Supports National, Regional, Local Analysis, including ICS, multi org
• Data extraction, validation and transformation
• Ability to search all fields / data using keywords
• Customisable reports for detailed analysis of compliance
• Historical data tracking for trend analysis and forecasting future ABI
• Secure data handling through an easy to use interface
• Healthcare focussed ABI trackers
• Monitor data issues and accuracy of data
• Cleansing and enhanced categorisation available depending on requirement

Benefits

• Increased revenue through optimised ABI management and tracking.
• Enhanced profitability with accurate ABI validation and compliance
• Reduced revenue leakage by identifying missed rebate opportunities promptly
• Improved supplier relationships through transparent rebate monitoring
• Cost savings by eliminating manual rebate tracking and validation efforts
• Competitive advantage through maximizing ABI attainment and revenue optimisation
• Data-driven insights for informed decision-making and strategic planning
• Ease of use and speed to insights
• Healthcare focus, connected to our Spend Analytics
• Identify opportunities to increase ABI

£1,750 to £15,000 an instance a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@adviseinc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

813897861545001

Contact

Mathew Oram
0207 112 9222
info@adviseinc.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Browser based access
  • Preference for Google Chrome, MS Edge or other modern browsers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Weekday response is dependant on priority of ticket. All response times are in line with our SLA.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 9 to 5 weekdays only.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide webinar training, as well as new user training and advanced user webinars. User guides and FAQs are available through our support desk.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: There is no data extraction facility. When the service ends, the customer simply ceases to send further data.
• End-of-contract process: At the end of the contract, access to the application is switched off. Customer data remains in the application unless specifically requested. Information typically remains in our tool as it supports other public service organisations.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web interface
• Accessibility standards: None or don’t know
• Description of accessibility: Not applicable
• Accessibility testing: None
• API: No
• Customisation available: No

Scaling

• Independence of resources: We always invest in our infrastructure to ensure user demand does not affect performance.

Analytics

• Service usage metrics: Yes
• Metrics types: Full tracking of logins, objects clicked, keywords searched.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data can be exported from the application objects at any time by clicking on an object in the application and selecting 'sending to excel'.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XLSX
• Data import formats:
  • CSV
  • Other
• Other data import formats: XLSX

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We offer 99.9% uptime of our service during working hours.
• Approach to resilience: Available on request.
• Outage reporting: Support desk website and notification email to all customers.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: All access is username and password controlled.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 27/08/2020
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Security is the responsibility of our Data Protection Officer, Mat Oram. Mat is one of our co-founders. We have policies in place surrounding the protection of customer data in transit and at rest. We follow GDPR guidance and have up-to-date privacy statements. All of our data exists in secure data centres and we are Cyber Essentials certified. All server usage is monitored and breaches reported to customers. All users are provided with complex passwords and 2-factor authentication is used to access our servers.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change requests are reviewed by our application development team and tested by the head of application development prior to release.; Versions and version changes are highlighted on the system. Where significant changes are planned the change is pre-advised. Small incremental changes are preferred to minimise user confusion and disruption.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Vulnerability is tested often. Patches to services are deployed immediately and potential threats are highlighted via user activity pattern recognition.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: How we identify threats is undisclosed. We respond immediately when a threat is detected.
• Incident management type: Undisclosed
• Incident management approach: Users report incidents to our help desk – monitored 7am - 10pm.; Resolution is reported back to users who need to know.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  AdviseInc is committed to delivering exceptional spend analytics services in healthcare and contributing to the social and economic fabric of our communities. Through our innovative approach and dedication to fostering growth, employment, and skills development, we actively address key social values in creating new jobs and skills, as a growing UK business, plus increasing supply chain resilience and capacity by providing transparency in spend across UK healthcare. Our collaborative approach fosters innovation, resulting in scalable and future-proofed methods for increased productivity and efficiency for our customers.

Pricing

• Price: £1,750 to £15,000 an instance a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@adviseinc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.