SOC/SIEM as a Service
The solution will provide a Security Operational Centre (SOC) capability using a centralised Security Information and Event Management (SIEM) tool that aggregates log data from various data sources.
Data sources include the following but ‘not limited to’ End User Compute (EUC) devices, network, security, servers and applications.
Features
- Full managed security monitoring and operational service
- 24 x 7 x 365 service
- Real-time and historical analysis of security alerts
- Expert recommendation(s) for remediation activities
- Proactive security incident and events management.
Benefits
- Work as an extended team of client's internal security team
- Provides access to a pool of qualified cyber security experts
- Tailored security service in the context of your business environment
Pricing
£24,000.00 a licence
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
8 1 3 9 2 8 0 7 7 7 4 9 5 0 1
Contact
ICYBERDEFENCE LIMITED
Mr. Soumen Paul
Telephone: 020 8242 4756
Email: soumen.paul@icyberdefence.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Hybrid cloud
- Service constraints
- To ensure fair usage of platform we agree with the clients on the number of keywords and SLA's to meet their respective requirements.
- System requirements
-
- Access via desktop/laptop
- Internet connection
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Based on the service packages agreed with the client we offer different support SLA's.
We aim to respond within 15 mins of receiving queries with an upper limit of 1 hour. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- We use Hubspot and AuditEye tools to meet accessibility standard. Both of them are commercial off the shelf and industry recognised products. Hence the assumption we make that vendors have done appropriate level of testing.
- Onsite support
- Yes, at extra cost
- Support levels
-
Our support is capped at a monthly level agreed upon with the client before the commencement of the contract.
We provide Customer Success Manager (CSM) who acts as technical account manager, and key liason for service measurement and improvement. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- At the commencement of the contract, an onboarding call would be scheduled to discuss the point of contact from respective teams and agree on the list of keywords, reporting frequency, and onboarding initial set of users.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
-
Our platform is designed to store chosen keywords, usernames and email addresses at the end of contract.
As a company policy, our team deletes all records of client data and the clients platform account. However, if client requires us to transfer certain data, we can accomodate such request with additional cost. - End-of-contract process
- Every contract will have an agreed start and end date. Our services will be provided or available until 23:59 of the end date of the contract. Post which the clients access will be disabled and clients platform account will be terminated. On special requests from clients, the access can be extended by maximum of 10 days from the end of contract date.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- No
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- API
- No
- Customisation available
- Yes
- Description of customisation
- Clients can choose between the different threat intelligence modules they would like to access. Users can raise customisation requests with our analysts to create a visualisation of data and information in different formats. Authorised users can raise requests for customisations.
Scaling
- Independence of resources
-
Our services rely on a 24x7 data centre to ensure the high availability of our services.
Our support team is a dedicated to provide security operational services to our customers, and are not used for any other activities i.e. project work.
Furthermore, we also have access to pool of resources via partner network who we can bring security SMEs onboard rapidly if service demand increases due to a major global security breach.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Clients can view metrics on the platform via dashboards. Client authorised privileged users can also view audit logs.
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Clients can raise a ticket for exporting their data.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- XML
- JSON
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- XML
- JSON
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
-
The client shall be notified of any outage of service within 30 minutes of the issues becoming known. We commit to a 98% monthly uptime SLA for the services provided. In case of failure to meet the SLA, credits will be given to clients.
Note: The credits will be agreed upon with the client at the commencement of the contract. - Approach to resilience
- Our services have business continuity and disaster recovery plans to address any service disruptions. We backup data periodically to ensure recovery in case of an unlikely event of data loss. Our services are designed and built to maintain be available at all times and provide resilience.
- Outage reporting
- Via Email
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- Users are provided access based on roles defined within the portal. A strict Role Based Access Control (RBAC) is applied throughout our services.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- Between 6 months and 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- Between 6 months and 12 months
- How long system logs are stored for
- Between 6 months and 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Qualitas Veritas
- ISO/IEC 27001 accreditation date
- 02/08/2021
- What the ISO/IEC 27001 doesn’t cover
- Remote Working Users (i.e. WFH) IT environment is not scope
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- ISO/IEC 27001
- Other
- Other security governance standards
- Cyber Essentials
- Information security policies and processes
- We follow an internal ISMS based policy in line with ISO 27001 and NIST security standards (800 series).
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
Changes are categorised as fixes, feature updates and new features. Each change has a defined time for a fix.
Customers will be notified of maintenance for implementing fixes, feature updates and new features. All changes are tracked and approved through our automated platform.
All changes will be tested in a test environment and then pushed to production environment. - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Our in house team performs quarterly vulnerability assessments covering all servers and IP ranges. All findings are mitigated as soon as possible. New vulnerabilities are addressed on an ad-hoc basis. Pen testing is carried out every year by an independent external party.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
-
We use SIEM's tools threat intelligence feed and our own open source threat intelligence data to monitor and analyse threats and risks. We are also member of NCSC's Cyber Security Information Sharing Partnership (CISP) programme to gather intelligence information.
We follow our standard operating procedure for notifying customers and responding to incidents. - Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- We have well defined Standard Operating Procedures (SOPs) in alignment with ISO27000, ITIL and NIST standards. During onboarding we share these SOPs with customer, and make necessary adjustments to ensure it's aligned with customer's business environment.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
We are cloud-first organisation and this helps us reducing carbon footprint. - Covid-19 recovery
-
Covid-19 recovery
Through G-Cloud, we intend to create employment, train people to build a sold cyber security competency. - Tackling economic inequality
-
Tackling economic inequality
Through G-Cloud, we intend to create employment, train people to build a sold cyber security competency. - Equal opportunity
-
Equal opportunity
We support in-work progression to help people, including those from
disadvantaged or minority groups, to move into higher paid work by
developing new skills. - Wellbeing
-
Wellbeing
We promote employee and contractors health and wellbeing, including physical and mental health. We provide flexible working for our workforce so that there is a work and life balance.
Pricing
- Price
- £24,000.00 a licence
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
-
30 days of free version of the service includes the following:
1. Limited number (10) of data sources
2. Standard SOPs without any customisation
3. Standard reports without any customisation
4. 9x5 support