ICYBERDEFENCE LIMITED

SOC/SIEM as a Service

The solution will provide a Security Operational Centre (SOC) capability using a centralised Security Information and Event Management (SIEM) tool that aggregates log data from various data sources.

Data sources include the following but ‘not limited to’ End User Compute (EUC) devices, network, security, servers and applications.

Features

  • Full managed security monitoring and operational service
  • 24 x 7 x 365 service
  • Real-time and historical analysis of security alerts
  • Expert recommendation(s) for remediation activities
  • Proactive security incident and events management.

Benefits

  • Work as an extended team of client's internal security team
  • Provides access to a pool of qualified cyber security experts
  • Tailored security service in the context of your business environment

Pricing

£24,000.00 a licence

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at soumen.paul@icyberdefence.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

8 1 3 9 2 8 0 7 7 7 4 9 5 0 1

Contact

ICYBERDEFENCE LIMITED Mr. Soumen Paul
Telephone: 020 8242 4756
Email: soumen.paul@icyberdefence.com

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
To ensure fair usage of platform we agree with the clients on the number of keywords and SLA's to meet their respective requirements.
System requirements
  • Access via desktop/laptop
  • Internet connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
Based on the service packages agreed with the client we offer different support SLA's.
We aim to respond within 15 mins of receiving queries with an upper limit of 1 hour.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
We use Hubspot and AuditEye tools to meet accessibility standard. Both of them are commercial off the shelf and industry recognised products. Hence the assumption we make that vendors have done appropriate level of testing.
Onsite support
Yes, at extra cost
Support levels
Our support is capped at a monthly level agreed upon with the client before the commencement of the contract.

We provide Customer Success Manager (CSM) who acts as technical account manager, and key liason for service measurement and improvement.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
At the commencement of the contract, an onboarding call would be scheduled to discuss the point of contact from respective teams and agree on the list of keywords, reporting frequency, and onboarding initial set of users.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Our platform is designed to store chosen keywords, usernames and email addresses at the end of contract.

As a company policy, our team deletes all records of client data and the clients platform account. However, if client requires us to transfer certain data, we can accomodate such request with additional cost.
End-of-contract process
Every contract will have an agreed start and end date. Our services will be provided or available until 23:59 of the end date of the contract. Post which the clients access will be disabled and clients platform account will be terminated. On special requests from clients, the access can be extended by maximum of 10 days from the end of contract date.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
No
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
No
Customisation available
Yes
Description of customisation
Clients can choose between the different threat intelligence modules they would like to access. Users can raise customisation requests with our analysts to create a visualisation of data and information in different formats. Authorised users can raise requests for customisations.

Scaling

Independence of resources
Our services rely on a 24x7 data centre to ensure the high availability of our services.
Our support team is a dedicated to provide security operational services to our customers, and are not used for any other activities i.e. project work.
Furthermore, we also have access to pool of resources via partner network who we can bring security SMEs onboard rapidly if service demand increases due to a major global security breach.

Analytics

Service usage metrics
Yes
Metrics types
Clients can view metrics on the platform via dashboards. Client authorised privileged users can also view audit logs.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Clients can raise a ticket for exporting their data.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • JSON
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • JSON

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
The client shall be notified of any outage of service within 30 minutes of the issues becoming known. We commit to a 98% monthly uptime SLA for the services provided. In case of failure to meet the SLA, credits will be given to clients.
Note: The credits will be agreed upon with the client at the commencement of the contract.
Approach to resilience
Our services have business continuity and disaster recovery plans to address any service disruptions. We backup data periodically to ensure recovery in case of an unlikely event of data loss. Our services are designed and built to maintain be available at all times and provide resilience.
Outage reporting
Via Email

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Users are provided access based on roles defined within the portal. A strict Role Based Access Control (RBAC) is applied throughout our services.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Qualitas Veritas
ISO/IEC 27001 accreditation date
02/08/2021
What the ISO/IEC 27001 doesn’t cover
Remote Working Users (i.e. WFH) IT environment is not scope
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials
Information security policies and processes
We follow an internal ISMS based policy in line with ISO 27001 and NIST security standards (800 series).

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Changes are categorised as fixes, feature updates and new features. Each change has a defined time for a fix.
Customers will be notified of maintenance for implementing fixes, feature updates and new features. All changes are tracked and approved through our automated platform.
All changes will be tested in a test environment and then pushed to production environment.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Our in house team performs quarterly vulnerability assessments covering all servers and IP ranges. All findings are mitigated as soon as possible. New vulnerabilities are addressed on an ad-hoc basis. Pen testing is carried out every year by an independent external party.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
We use SIEM's tools threat intelligence feed and our own open source threat intelligence data to monitor and analyse threats and risks. We are also member of NCSC's Cyber Security Information Sharing Partnership (CISP) programme to gather intelligence information.

We follow our standard operating procedure for notifying customers and responding to incidents.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
We have well defined Standard Operating Procedures (SOPs) in alignment with ISO27000, ITIL and NIST standards. During onboarding we share these SOPs with customer, and make necessary adjustments to ensure it's aligned with customer's business environment.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

We are cloud-first organisation and this helps us reducing carbon footprint.
Covid-19 recovery

Covid-19 recovery

Through G-Cloud, we intend to create employment, train people to build a sold cyber security competency.
Tackling economic inequality

Tackling economic inequality

Through G-Cloud, we intend to create employment, train people to build a sold cyber security competency.
Equal opportunity

Equal opportunity

We support in-work progression to help people, including those from
disadvantaged or minority groups, to move into higher paid work by
developing new skills.
Wellbeing

Wellbeing

We promote employee and contractors health and wellbeing, including physical and mental health. We provide flexible working for our workforce so that there is a work and life balance.

Pricing

Price
£24,000.00 a licence
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30 days of free version of the service includes the following:
1. Limited number (10) of data sources
2. Standard SOPs without any customisation
3. Standard reports without any customisation
4. 9x5 support

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at soumen.paul@icyberdefence.com. Tell them what format you need. It will help if you say what assistive technology you use.