Valto
Microsoft 365 Support
Valto's Microsoft 365 Support services provide access to on call, knowledgeable, and experienced Microsoft 365 experts who will assist with your Microsoft 365 platform development and training requests. This includes support for Office 365, Enterprise Mobility + Security, Azure AD, Conditional Access, and many more Microsoft 365 products.
Features
- Microsoft 365 architecture design, strategy & support from all angles.
- Bespoke infrastructure to suit your business operations flawlessly.
- End-to-end management of all Microsoft 365 upgrades, updates, & amendments.
- Expert Microsoft 365 Support consultants on call when you need.
- Monthly usage reports and analysis for a more cost-effective strategy.
- Rollout & training for all products within Microsoft 365 stack.
- Governance & strategy creation for all your Microsoft 365 products.
- Completely scalable Microsoft 365 support, tailored to your business.
- Carefully managed digital transformation by Microsoft 365 experts.
- Microsoft 365 support with upgrades, add-ons, and user additions.
Benefits
- Microsoft 365 support from Microsoft 365 specialists and certified developers.
- Design ideas and architecture auditing with support from our experts.
- Microsoft 365 support will save time and maximise efficiency.
- Benefit from hands on training from our Microsoft 365 experts.
- Effective fixes and troubleshooting for Microsoft 365.
- Microsoft 365 support will streamline and fine tune your services.
- Keep informed of the latest Microsoft 365 updates and releases.
- Microsoft 365 support will improve business agility.
- Proven experience with training & supporting numerous public sector organisations.
- Make use of our certified Double Gold Microsoft Partner status.
Pricing
£600 to £1,500 a unit a day
Service documents
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Framework
G-Cloud 14
Service ID
8 1 4 5 1 9 6 0 7 7 7 4 7 1 4
Contact
Valto
Contact Valto
Telephone: 03335 779 009
Email: Hello@valto.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
We can assist with deployment of your Microsoft 365 Tenant. We can initiate the engagement by reviewing the current system and requirements. We'll then provide recommendations including timelines and costings for moving forward.
Our planning services encompass comprehensive business analysis, solution design, and security architecture. We work closely with clients to understand their unique requirements and objectives, conducting thorough assessments via in person or remote workshops to develop tailored strategies.
From capturing stakeholder requirements to outlining information architecture, our expert team guides clients through every step of the planning process, ensuring alignment with business goals and industry best practices. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
Valto offers comprehensive training for cloud software and hosting services, ensuring clients maximize the benefits of these technologies. We offer both off the shelf training courses and tailored sessions at different levels to cater for diverse skill levels.
Our training approach combines theoretical knowledge with hands-on practice, utilizing real-world examples and interactive discussions to reinforce learning. From understanding core functionalities to mastering advanced features, our goal is to empower users to confidently navigate and utilize Microsoft cloud solutions.
With engaging content and expert instructors, we offer onsite and remote training programs to promote skill development and knowledge retention. Whether you're new to cloud technology or seeking to enhance your proficiency, our training equips you with the tools and expertise needed to leverage Microsoft cloud products effectively within your organisation. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
We can help transition from your existing legacy application to the Office 365. We analyse the requirements and provide recommendations for the best way to develop the application including:
Licensing
Platform Recommendations
Limitations - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
We have a Quality Management System policy in place and follow strict procedures. All of our employees are trained on the process and we continually improve our testing processes.
During projects we provide testing including implementation, design and usability before handing over for a formal User Acceptance Testing.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
Valto provide support for the Power Platform and can provide this in a variety of formats including:
Pre-purchased Support - This is where the organisation purchases a batch of hours (tokens) and calls on these as required)
Fully Managed Service - This is tailored on the requirements based on the number of users, type of apps, complexity, etc.
Service scope
- Service constraints
-
Our support services are offered remotely.
Onsite support can be requested.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Support (08:30 – 17:00 Monday – Friday excluding UK public holidays & weekends)
Tickets can be raised as a higher priority with the following
Standard (4-Hour Response | 16 Hour Resolution) 1 Tokens per hour
High (2-Hour Response | 8 Hour Resolution) 2 Tokens per hour
Critical (1-Hour Response | 4 Hour Resolution) 4 Tokens per hour - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AAA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Support (08:30 – 17:00 Monday – Friday excluding UK public holidays & weekends)
40 Tokens
80 Tokens
160 Tokens
Tickets can be raised as a higher priority with the following
Standard (4-Hour Response | 16 Hour Resolution) 1 Tokens per hour
High (2-Hour Response | 8 Hour Resolution) 2 Tokens per hour
Critical (1-Hour Response | 4 Hour Resolution) 4 Tokens per hour
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
At Valto, we are dedicated to fostering activities that generate broader social, economic, and environmental advantages. Our commitment extends to our interactions with employees, suppliers, and clients, where we actively promote and share best practices to enhance Social Value awareness.
• Our operations prioritise efficiency, regularly undergoing assessments to minimize waste and carbon emissions. We embrace online operations and encourage staff to limit printing, waste generation, travel, and natural resource consumption.
• We advocate for and endorse software/applications facilitating remote work and online meetings to reduce the need for travel. When onsite meetings are necessary, we promote eco-friendly transportation methods.
• Our centrally located offices offer limited parking, encouraging staff to use sustainable transportation options like walking, cycling, or public transit. For those living over 30 miles away, remote work options are encouraged.
• As a tech company, our staff are proficient in utilizing tools supporting remote work and virtual collaboration. We actively assist clients in adopting these tools to align with their social value objectives.
• We prioritise suppliers committed to waste reduction and recycling, contributing to a sustainable future by ensuring waste management practices align with environmental goals.
• Social Value integration is a regular agenda item in our all-staff meetings, fostering ongoing dialogue and development toward our sustainability objectives.
This approach underscores our commitment to environmental stewardship while promoting Social Value across our operations and interactions.Covid-19 recovery
At Valto, we are committed to supporting and delivering activities that generate broader social, economic, and environmental benefits. Through our engagements with staff, suppliers, and clients, we aim to share best practices and foster a deeper understanding and adoption of Social Value.
• We actively participated in the Department for Work and Pensions Kickstart Scheme, providing high-quality 6-month work placements for young people. These placements create opportunities that would otherwise not exist, offering disadvantaged youth a chance to gain employment, confidence, and skills during these challenging times.
• We prioritize ongoing education for our employees to ensure they stay updated on the latest developments in the software and applications we provide.
• We have implemented robust policies, procedures, and risk assessments to minimize the spread of Covid-19 among our staff and visitors and to mitigate any potential impact of the virus.
• Despite the challenges posed by Covid-19, we have successfully managed and mitigated its impact on our business, maintaining a consistent headcount with no redundancies and no need for the Furlough scheme.
• We remain committed to growing our business by delivering innovative, quality, and competitive services, creating new opportunities for sustainable recruitment and contributing to the growth of our local economy.
This highlights our dedication to contributing positively to the recovery efforts amid the Covid-19 pandemic.Tackling economic inequality
At Valto, we are dedicated to supporting initiatives that promote wider social, economic, and environmental benefits. Through our interactions with staff, suppliers, and clients, we aim to share best practices and foster a deeper understanding and adoption of Social Value.
• Leveraging our status as a Microsoft Partner and Cyber Essentials accredited organization, we assist clients in designing, building, and implementing cost-effective, innovative, and disruptive technologies and services. These solutions not only enhance quality and competitiveness but also promote staff Mental Health and Wellbeing.
• We actively participate in initiatives such as the Department for Work and Pensions Kickstart Scheme to encourage young people's entry into the workforce.
• We encourage volunteering among our employees.
• We offer comprehensive education and managed services to help clients identify, mitigate, and manage cybersecurity threats. By enhancing the security posture of their environment, we contribute to safeguarding their operations and assets.Equal opportunity
At Valto, we are dedicated to fostering activities that generate broader social, economic, and environmental benefits. Through our interactions with staff, suppliers, and clients, we aim to share best practices and encourage the wider understanding and adoption of Social Value.
• We actively advertise and promote recruitment opportunities in the market to ensure equal access for all individuals. We embrace diversity and welcome applications from minority groups, actively seeking to employ individuals from diverse backgrounds.
• We have engaged in collaborations with the Department for Work and Pensions to facilitate opportunities for disadvantaged and minority groups to enter the sector.
• We prioritize staff development and progression, fostering a culture of personal growth and continuous education.
• Our support and education services aim to mentor and assist in the development of our clients' staff. Through knowledge transfer and skill-building, we empower individuals within client organizations to excel in their roles.Wellbeing
At Valto, we are dedicated to fostering activities that generate broader social, economic, and environmental benefits.
• We prioritize the mental health and wellbeing of our staff and clients, leveraging technologies that support health and wellbeing through supportive and automated applications. These technologies help manage workloads and reduce unnecessary travel, fostering a healthier work environment.
• We foster a culture of open communication and relationship-building, creating a safe environment for individuals to voice concerns and contribute to the development of our business and services.
• We provide a supportive space through regular one-on-one meetings where staff can openly discuss their mental health and wellbeing.
• We encourage staff to pursue interests outside of work, such as hobbies and volunteering, to promote work-life balance.
• We are committed to meeting the 6 Mental Health at Work Commitment Standards.
Pricing
- Price
- £600 to £1,500 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at Hello@valto.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.