Khipu Networks Limited

Managed Services and Network Monitoring, Alerting and Support: WiFi, LAN and Cyber Security

This cost-effective solution proactively monitors your entire IT environment whether cloud or on-premise, including LAN, WiFi, Firewalls, RADIUS, WANs, Servers, Virtual Environment, UPS's, Applications and anything with an IPAddress. With customisable dashboards, health-views and network topology maps, all accessible via an app. Options are available for 24x7x365 staff monitored services.

Features

• Real-Time Reporting of the health and performance of customer's infrastructure.
• Historic Reporting / Trend Analysis of a customer's infrastructure
• Co-Managed and Fully Managed Service options available
• Supports: SNMPv1/v2/v3, SSH, Telnet, API, syslog, custom scripts
• Supports: Custom Alerts, Email, SMS and Phone Call
• Proactive Monitoring Services available including human intervention and support
• Mobile app to access monitoring and alerting of your infrastructure
• Vendor independent: Can monitor any device with an IP Address
• Customisable topology maps/health views for different IT support functions

Benefits

• 24x7x365 Monitoring - Tailorable alerts and technical support as required.
• Enhances an organisations existing monitoring and technical support teams
• Cost-effective alternative to an existing network management platform
• Options for staff monitored networks available 24x7x365
• Scalable service, simple to expand and supports any sized environment
• Proven to reduces overheads on customer's own support team

£1,000 an instance a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sales-UK@khipu-networks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

814819111395621

Contact

Sales Team
0345 272 0900
Sales-UK@khipu-networks.com

Planning

• Planning service: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: The KARMA monitoring application is supported through our 24*7 NOC/SOC. Support can be extended to include the monitored applications/devices/services, where we work closely with the relevant manufactures.

Service scope

• Service constraints: The KARMA application requires a Windows host (Workstation or Server) to be installed on, and internet access in order to enable the secure VPN between the application, and the KHIPU datacentre. Implementation of KARMA may require a technical review with a customer’s security / network team (depending upon the customer requirements). KARMA is scalable and multiple remote data options are available.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: KHIPU delivers support packages with associated SLAs. The response time SLA is linked to the priority of the incident. Response times can vary from 30 minutes (Priority 1) to 4 hours (Priority 4), depending upon the severity of the support call logged. We can also offer bespoke support packages that allow the initial response time to be tailored to the environment if required. The initial response time does not differ based upon the time of day nor day of the week.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: KHIPU’s ethos is to provide outstanding technical and after sales support, both during and after a project implementation. To evidence this, we have a number of exceptional customer references should customers wish to speak with them. For all supplied solutions we provide maintenance and support services, with all of the proposed equipment being supported and maintained by KHIPU to the required level based upon the customers’ cover. The following is included within our available support/maintenance services: ; ; • Maintain Services is KHIPU's 'break fix' level of support. ; • Monitor Services offer “Pro-Active” monitoring and alerting via KHIPU's “KARMA” service. ; • Fully Managed Service, KHIPU assumes full responsibility for the running of your devices.; • Co-Managed Service, KHIPU assists with the running of your devices.; • KHIPU SOC Service offers a complete, detection and response service protecting your critical infrastructure from cyber-attacks.; ; • All services are available 8am to 6pm Monday to Friday, or 24x7x365(366) ; • Telephone, Email, Secure Portal and Remote Access Support ; ; KHIPU would also assign a technical account manager to every customer, who would be responsible for ensuring that SLA's are met in the event that customers call upon the agreed support service.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd's Register Quality Assurance
• ISO/IEC 27001 accreditation date: Original Approval: 6th May 2010, Current Expiry: 5th May 2025
• What the ISO/IEC 27001 doesn’t cover: All areas of KHIPU's business is covered under ISO27001 certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  KHIPU is committed to monitoring and reducing our environmental footprint. We are an ISO14001 Environmental Management certified company and complete an internal audit annually which provide updated targets for our company and supply chain to aim for. ; ; We update our initiatives on our website: https://www.khipu-networks.com/khipu-is-green/.; ; • Employees and our supply chain are made aware / reminded of their environmental impact.; • We regularly review our products, services, and suppliers to ensure we are using the most suitable environmentally friendly options.; ; KHIPU and our supply chains are committed to minimising impact to the environment from our solutions by reusing, recycling, and adopting processes that conserve raw material, energy, and water.; ; The company is part of a movement called “techies go green” (https://www.techiesgogreen.com), aimed at increasing awareness and we are committed to decarbonising our businesses and making them green and verifiably sustainable. ; ; Where possible, we work with customers remotely to reduce travel costs and for each day an engineer installs / supports a customer remotely we plant 10 trees. Tracking of our progress is available here: (https://moretrees.eco/forest/khipu/).

  Covid-19 recovery

  Our plans and processes provide mitigation against a wide range of potential incidents including the unforeseen events mentioned.; ; The procedures have been regularly tested both theoretically and in real events. In 2017 we activated the plans as part of an office relocation, we had no loss of services or unexpected downtime.; ; On the 9th March 2020, we activated our Pandemic Policy which was created during the original SARS threat. This was activated across our UK and South Africa offices in advance of the UK and SA Government lockdown. We successfully had 98% of staff working from home, 2% of staff worked in our UK office. ; ; The business managed to offer and operate the majority of our services remotely. We continued to provide on-site resources to customers running critical life supporting systems (i.e. Healthcare / Social Services). ; ; Since the removal of lockdown restrictions, we have moved to a hybrid operation where staff aim for a minimum of 3 days in the office, 2 working remotely. KHIPU invested in a new HQ building during 2021-2022 and modelled our offices to support the most flexible ways of working.

  Tackling economic inequality

  As a business we understand that we can make a difference in tackling economic inequality, with KHIPU being fortunate to operate in the Technical Business Sector which is a robust market. This allows the company to invest into our workforce, both in terms of relatively high salaries and also support services (pension contributions, healthcare, dental care, welfare support, regular health checks, training, team building, career options).; ; We offer flexitime to the workforce, offer hybrid working, provide a very good maternity / paternity scheme, invest in apprentices, and also graduates and have workforce age from ~19 – 70 years of age. Over 40% of our senior staff identify as female and we support all of our staff in any way we can. ; ; Outside of our business, KHIPU invests into charitable causes, we have invested in building a computer laboratory in a township school in South Africa. We invest in youth sports and various health related charities.

  Equal opportunity

  KHIPU has a strong ethos on diversity and inclusion with our main objective being that our company and staff understands and promotes equality, diversity, and inclusivity internally and externally with suppliers and customers. ; ; We have not set any specific target; however, we have found that our organisation has organically grown in a manner fully supportive of our main objective for equality, diversity, and inclusivity. ; ; This organically grown culture exists across our UK and South Africa based offices, we also ask our supply chain to confirm their commitment to supporting our own objective in this manner.

  Wellbeing

  KHIPU has a very active “People Operations” department with representatives across our main offices in the UK and South Africa. They provide a wide range of help and support to all staff, including their families as appropriate. Our team have trained first aiders and also have received mental health awareness training. All staff have access to our internal support team and can also be referred to 3rd party experts (via our company-wide healthcare scheme). The company invests in an annual health check (optional but recommended for all staff) by a 3rd party company, this also offers advice on mental health, fitness, diet etc. ; ; The company has invested in excellent office facilities, both in terms of general office location and facilities within our offices. This allows staff multiple options for stress reduction, teamwork or relaxation as required. We suggest that all staff walk around and do not sit too long at their desks, offer stand-up desk workstations and we try to cater for any staff members working preferences.

Pricing

• Price: £1,000 an instance a year
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sales-UK@khipu-networks.com. Tell them what format you need. It will help if you say what assistive technology you use.