VITALHUB UK LIMITED

Beautiful Information Dashboards

Our Beautiful Information dashboards deliver real-time operational insights across local and regional health networks. Designed for managers and clinical teams, they provide clear visibility of status and performance across wide geographical areas. The dashboards support informed decision-making and are widely used in cancer pathways, maternity services, and care-home oversight.

Features

• Real-time view of 'networks' including cancer and maternity
• Simple and intuitive visual management user interface
• Flexible and configurable to the client’s requirements
• Compatible with multiple clinical and administrative systems
• Browser based so no additional hardware costs
• Data collection from multiple providers and systems
• Supports operations in key services
• Data feeds business Intelligence platforms for reporting, analysis, planning, modelling
• Personalised dashboard for each user and organisation

Benefits

• Reduce pressure and help load balance demand
• Easily identify where pressure exists across the health system
• Ability to drill down into granular detail of patient tracking
• Make effective operational decisions in time to resolve problems
• Transform working practice and efficiency to save money
• Improves patient flow, reduces breaches and associated costs
• Improves resilience large scale care system, easing winter pressures
• Visibility across regional health economy provide options to relieve pressure
• Helps improve data quality, reporting and analytics Documents

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at operationsuk@vitalhub.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

815057099393610

Contact

Mr. Colin Garrod
+442045833142
operationsuk@vitalhub.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Buyers will need to be able to send data in the agreed format to feed into the application. VHUK can provide data warehousing and additional software to aid the extraction from local clinical, operational and administrative systems and the sending of data to feed the cloud based application. We can also advise and assist on real-time data availability but this is not an obligatory.
• System requirements: None

User support

• Email or online ticketing support: Yes
• Support response times: Immediately by Email
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We use the Freshworks web chat widget, which is already designed to meet core accessibility standards such as keyboard navigation and screen‑reader compatibility. Our testing has focused on validating that these features to work as expected for our users. While we haven’t run formal sessions with assistive‑technology users, we rely on Freshworks’ accessibility compliance and supplement it with our own practical checks to confirm usability.
• Onsite support: Yes
• Support levels: Priority and timescale; P1 (High): Full system outage – no users at all can use the system. Resolve 4 hours.; P2 (Medium): Partial system outage – a significant number of users are affected: Resolve: 1 business day; P3 (Low): Minor – a handful of users or a part of the system is not working to Specification: Resolve 3 business days; P4 (Query) : Minimal impact: Resolve 20 business days
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: A web-based portal provides details of the process for extracting and sending data to be used in the software.; Virtual and onsite visits to help with this process are provided where required.; Users can be provided with online training via Teams as necessary
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Word
  • Product Video's
• End-of-contract data extraction: No historical data is held unless requested by client. This will be provided as .csv file.
• End-of-contract process: Data exports will be provided and the logons will be deactivated. A message will be displayed redirecting users as necessary. Data will continue to be stored for an agreed period and then removed from all systems.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: User guides on request

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Certain columns/metrics may be hidden on a smaller device
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: The service is accessed via a web-based user interface
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: Users can request an API to pull current and historic metric data according to their requirements. An API is also available to submit metric data
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Customers can specify the metrics and organisations covered and choose a variety of data display templates

Scaling

• Independence of resources: Database queries have been optimised and use of indexes etc means the solution scales well.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage reports can be scheduled as CSV exports showing users, number of logins and last login.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Encryption at rest of all Data using native SAN SED encryption; Database TDE Encryption; and; Data at rest is encrypted using AES256 encryption
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Functionality is built into administration panels allowing the export of specific reports. These exports can be scheduled and sent by email in a CSV format to specified users.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON via an API
  • Manual entry via web forms

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: All environments utilise separate physical hardware and all networks are segregated using VLAN's, all network perimeters (internal and external) are secured with network firewalls, all servers utilise software firewalls, all environments utilise separate authentication, there are multiple layers of physical security - secured electronic perimeter gates, biometric locks on external and internal doors, 24 hour monitored CCTV, 24 hour security patrols

Availability and resilience

• Guaranteed availability: No SLA
• Approach to resilience: The service has a small footprint, and makes minimal use of third-party libraries.
• Outage reporting: The website is regularly monitored for uptime, and support notified of any issues.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: Username and Password hashes are checked against the database.
• Access restrictions in management interfaces and support channels: Role based permissions are used to grant access to certain features.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Description of management access authentication: The current user session role is checked upon each request

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials, Cyber Essentials plus, DSPT organisation code 8JF22, ISO9001, ISO14001
• Information security policies and processes: VHUK follows the corporate suite of ISO 27001, ISO 9001, NHS Cyber Essentials Plus, and UK GDPR–aligned information security policies, covering governance, access control, asset management, information classification, cryptography, HR and user responsibilities, incident management, operations and network security, physical security, supplier management, change control, design and development, business continuity, internal audit, non‑conformance, customer feedback, and document control. VHUK reports into the Global Security, Compliance, and Privacy governance structure, with local control owners accountable for UK execution. Compliance is ensured through mandatory training, control ownership, evidence collection, internal and external audits, supplier reviews, access reviews, incident response processes, and corrective action tracking.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: VHUK follows ISO 27001 & 9001, CE+, GDPR, & SOC‑aligned configuration & change management processes. All configuration items & service components are maintained in the corporate CMDB, with approved baselines applied & monitored for compliance.; All changes to infrastructure, applications, & configurations follow a formal ITIL‑based Change Management process, including logging, risk assessment, testing, review, & approval. Security & privacy impacts—such as PHI/PII, access control, vulnerabilities, & availability—are mandatory considerations.; Compliance is ensured through mandatory training, local control ownership, continuous monitoring, audits, CAB oversight, evidence collection, incident review, & corrective action tracking, ensuring controlled, secure, & auditable changes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All servers are covered by a comprehensive monthly patching and maintenance schedule. Any important or urgent patches are applied out of schedule, with important patches within 2 weeks of a patch becoming available, and critical patches within 24hrs. Patches are always applied to Dev, UAT and Staging environments first to prevent issues with production environments.; Servers are actively monitored by a variety of tools including Spiceworks which highlight out of date software version numbers to the internal support team for action.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use tools to monitor logs and highlight potential compromises; anything discovered will be raised to a priority one ticket in our system and responded to within 1 hour. if there has been a compromise this will be remediated and logged as a security incident in our ISO 27001 based business management system in order that it is treated to prevent recurrence.
• Incident management type: Supplier-defined controls
• Incident management approach: VHUK follows an ISO27001 and CE+ aligned Incident Management Policy and Procedure to ensure incidents are reported, assessed, and resolved promptly to maintain secure and available services. All incidents must be reported immediately to management or the InfoSec Team. Incidents are logged with full details and initial actions taken. The InfoSec Team assesses severity and coordinates containment, eradication, and recovery, with high risk incidents escalated in line with corporate timeframes. Security incidents are recorded pursuant with ISO27001 procedures to support tracking, root cause analysis, corrective actions, and prevention of recurrence. Corporate Security provides oversight, with VHUK responsible for local compliance.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bristish Assessment Bureau
• ISO/IEC 27001 accreditation date: Wednesday 30 July 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Wednesday 30 July 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 6a42672e-b586-48b2-b6c9-f1f6c81c8129
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 42ba2f56-2d16-4cb1-925a-0d87644122b9
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at operationsuk@vitalhub.com. Tell them what format you need. It will help if you say what assistive technology you use.