TWRG HOLDINGS LTD

OnSkil

OnSkil is a client direct, IT specific, resource matching platform. Powered by innovate technology, OnSkil is the fastest, most cost and time effective resourcing solution available on the market. OnSkil is also the first Responsible Hiring platform, built around a closed network that tackles issues around Equality, Diversity and Inclusion.

Features

  • Closed Candidate Network providing complete candidate anonymity
  • 3Bloc matching technology (Algo+Human-in-loop) plus AI refinement.
  • Bid Facility allowing candidates to show flexibility
  • Unlimited CV view and shortlisting
  • Applicant Tracking System (ATS) Integration capability
  • Create approved candidate resource pools.
  • Real time candidate/client communication providing instant engagement
  • Full EDI anonymous section vs actual engagement reporting
  • Ability to affect candidate audience prior to posting

Benefits

  • Clients can engage resources directly without paying agency fees.
  • Results can be viewed prior to activation of a credit.
  • Directed to follow Equality, Diversity and Inclusion best practice
  • Clients only see matched candidates, therefore no wasted effort qualifying.
  • AI Refinement ranks candidates
  • Direct candidate contact means no time is lost chasing agencies
  • Ability to rework job posting to ensure greater engagement success

Pricing

£375 a transaction

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Jane.Brand@twrg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

8 1 5 0 8 9 4 7 0 2 1 0 3 7 4

Contact

TWRG HOLDINGS LTD Jane Brand
Telephone: 1923 215 400
Email: Jane.Brand@twrg.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Clients will usually run an Applicant Tracking System, where the results from the OnSkil Platform can be uploaded to, so they can be progressed through the recruitment process.
Cloud deployment model
Private cloud
Service constraints
There are no constraints - the platform can be accessed by multiple users on any web enabled devices.
System requirements
  • 1.) Chrome 2.) Firefox, 3.) MicroSoft Edge, 4.) Safari
  • 5.) Mobile Safari, 6.) iOS, 7.) Mobile Chrome, 8.) Andriod

User support

Email or online ticketing support
Email or online ticketing
Support response times
OnSkil will respond to all incidents logged during our standard hours within 2hours.
Any incident reported outside of standard hours, will be responded to within 2 hours of commencement of the next standard hours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
Our platform is a cloud-based solution and therefore requires no onsite support presence. We have phone and email support, initially via an assigned account manager. If the query requires more technical expertise, then a ticket will be raised and processed via our technical team. Depending on the complexity of the query will depend on how quickly the issue can be resolved. Every effort will be made to ensure client access is restored at the earliest convenience.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Once we have agreed the level of service, our Head of Client Success will organise a user training session, where they will demonstrate the best ways to maximise client outcomes on to the platform. The Head of Customer Success and your assigned Account Manager will be on hand as you get use to using the platform and will obviously advise on any system enhancements as they are rolled out.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
All candidate data remains confidential unless previous provided at interview stage. Data around job postings, levels of response, candidate details etc are available via a Client User report at any point during the contract term, via request. Clients have 30 days from contract end to request this specific information after which time OnSkil reserves the right to delete.
End-of-contract process
User access will cease at the end of the agreement and all jobs and potential candidates in process will be withdrawn. Clients will be made aware of the locked access and encourage to finalise all outstanding activities within the appropriate timeframe.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Our platform has been mobile enabled so it can be used via a smart phone. This ensures all functionality and imagery is resized accordingly, so the platform can used by various mobile devices (phones, iPad, etc) with no difference in service at all.
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
API is available but not as a standard feature (available at an additional cost) therefore details will need to be discussed with your account manager to provide accurate costings.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The Platform is hugely scalable and despite extensive functionality there is scope for clients to customise. This customisation can be delivered by our internal development team and a quote can be obtained following an initial discovery session (which is chargeable). Details of pricing for this additional service is located within our SFIA rate card.

Scaling

Independence of resources
As a SaaS cloud platform hosted on Heroku's platform, the system has app metrics and threshold alerts that monitor for response times and failed requests.

Analytics

Service usage metrics
Yes
Metrics types
The OnSkil reporting list number of jobs, candidate audience reach, candidates applications, interviewed candidate and candidates engaged.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
Data is encrypted at Heroku - https://devcenter.heroku.com/articles/heroku-postgres-production-tier-technical-characterization#data-encryption
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
There is no provision for users to access their data, even within the 30 day notice period following termination. This data will remain available if requested by the client but delivered by way of a CSV file download.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
When clients are loading up job postings, they are able to input key skills and experience that directly impacts the amount and quality of candidates that are matched. OnSkil provides clients the ability to amend these skills prior to posting a job to ensure they are happy with the audience. There are no guarantees in regards to applications as this is a personal choice, however, the amount or lack of response is still valuable to clients as it demonstrates the market response to the job and associated details (day rate/salary, working conditions, skill demand, etc). Clients only post a job if they are happy with the audience it is going to - this is their guarantee.
Approach to resilience
The service is hosted by Heroku - details here https://www.heroku.com/policy/security
Outage reporting
Reports of outages for any service disruptions are provided via email.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
N/a
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Sungard -Workwell Payroll Suppliers to OnDemand
ISO/IEC 27001 accreditation date
10/12/2014
What the ISO/IEC 27001 doesn’t cover
No Exceptions
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
Our Information Security Policy is designed in accordance with ISO2700: The confidentiality, integrity and availability of information will be maintained at all times in line with GDPR regulations. All OnSkil regulatory legislative requirements are met and reviewed annually. Our Business Continuity plans are in place and regularly maintained. All breaches of security must be reported by employees and investigated by Senior Member of the Management team and any necessary action taken. This policy has been approved by the Company Directors and all managers are responsible for implementing the policy in their business area and ensuring adherence to the policy by their staff.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All changes inclusive of configuration or part of the service are subject to following a change process: 1.Formal written 'Change Request' must be submitted. 2.All scheduled 'Change Requests' must be submitted to the Management Team. Each scheduled change request must receive formal approval by the Company Directors before proceeding with the change. The Company Directors may deny a scheduled or unschedule a change. A Change Review must be completed for each change, whether scheduled or unscheduled, and whether successful or not. All changes are logged in the “Change Management Log”.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Heroku pick up the vulnerability patching and maintenance within our Hosting agreement. Our technology retained partners Kyan oversee the vulnerability process and make Directors and Client partners aware of any vulnerabilities as they arise and they then inform any clients as part of our maintenance agreement.
Protective monitoring type
Undisclosed
Protective monitoring approach
When an issue is discovered it is categorised into one of the following 3 levels, and actioned accordingly.
Service Levels; Level 1: Small tasks / Routine maintenance, (7 days) Level 2: Major issues, (24 hrs.) Level 3: Critical issues (24hrs).
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Our Incident Management process is defined within the Service Definition document and follows the 3 levels, and actioned accordingly.
Service Levels; Level 1: Small tasks / Routine maintenance, (7 days) Level 2: Major issues, (24 hrs.) Level 3: Critical issues (24hrs)

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Tackling economic inequality

Tackling economic inequality

To tackle economic equality, it is vital to ensure that all people from any background or skillset are able to access opportunities. The OnSkil Platform has been designed around responsible hiring, this involves Sustainability, Ethical Hiring and a particular focus on the removal of all forms of bias and the promotion of Equality, Diversity and Inclusion (EDI) best practice. One of the keyways it achieves this is to ensure all candidates on the resource platform are kept anonymous and assessed purely on their ability to do the job via a skills and experience breakdown. On this basis hiring managers are unable to see whether a candidate is male or female, from any ethnic background, has a disability or indeed located in a deprived area. By removing these details during candidate shortlisting, OnSkil is effectively levelling the playing field, ensuring that all suitably qualified candidates have an equal opportunity to secure an interview and thus tackle economic inequality.
OnSkil is building a ‘best in class’ IT candidate repository and does this by targeting all candidates, regardless of employment status, level of experience, location, etc. One of our key initiatives is to partner Universities and advise students and faculty as they near the end of their degrees.
The OnSkil platform provides clear transparency around job/candidate matching, allowing both clients and candidates to see which areas of IT are in high demand and therefore considered growth sectors. Candidates that possess relevant skills will be able to access these opportunities as our unique 3Bloc technology will match them directly to hiring managers.

Pricing

Price
£375 a transaction
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Every client will be given 3 free credits ( worth £1,125) to help them evaluate the system before they commit to purchasing a larger volume via a job credit Stack.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Jane.Brand@twrg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.