OnSkil
OnSkil is a client direct, IT specific, resource matching platform. Powered by innovate technology, OnSkil is the fastest, most cost and time effective resourcing solution available on the market. OnSkil is also the first Responsible Hiring platform, built around a closed network that tackles issues around Equality, Diversity and Inclusion.
Features
- Closed Candidate Network providing complete candidate anonymity
- 3Bloc matching technology (Algo+Human-in-loop) plus AI refinement.
- Bid Facility allowing candidates to show flexibility
- Unlimited CV view and shortlisting
- Applicant Tracking System (ATS) Integration capability
- Create approved candidate resource pools.
- Real time candidate/client communication providing instant engagement
- Full EDI anonymous section vs actual engagement reporting
- Ability to affect candidate audience prior to posting
Benefits
- Clients can engage resources directly without paying agency fees.
- Results can be viewed prior to activation of a credit.
- Directed to follow Equality, Diversity and Inclusion best practice
- Clients only see matched candidates, therefore no wasted effort qualifying.
- AI Refinement ranks candidates
- Direct candidate contact means no time is lost chasing agencies
- Ability to rework job posting to ensure greater engagement success
Pricing
£375 a transaction
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
8 1 5 0 8 9 4 7 0 2 1 0 3 7 4
Contact
TWRG HOLDINGS LTD
Jane Brand
Telephone: 1923 215 400
Email: Jane.Brand@twrg.co.uk
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Clients will usually run an Applicant Tracking System, where the results from the OnSkil Platform can be uploaded to, so they can be progressed through the recruitment process.
- Cloud deployment model
- Private cloud
- Service constraints
- There are no constraints - the platform can be accessed by multiple users on any web enabled devices.
- System requirements
-
- 1.) Chrome 2.) Firefox, 3.) MicroSoft Edge, 4.) Safari
- 5.) Mobile Safari, 6.) iOS, 7.) Mobile Chrome, 8.) Andriod
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
OnSkil will respond to all incidents logged during our standard hours within 2hours.
Any incident reported outside of standard hours, will be responded to within 2 hours of commencement of the next standard hours. - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- No
- Support levels
- Our platform is a cloud-based solution and therefore requires no onsite support presence. We have phone and email support, initially via an assigned account manager. If the query requires more technical expertise, then a ticket will be raised and processed via our technical team. Depending on the complexity of the query will depend on how quickly the issue can be resolved. Every effort will be made to ensure client access is restored at the earliest convenience.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Once we have agreed the level of service, our Head of Client Success will organise a user training session, where they will demonstrate the best ways to maximise client outcomes on to the platform. The Head of Customer Success and your assigned Account Manager will be on hand as you get use to using the platform and will obviously advise on any system enhancements as they are rolled out.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- All candidate data remains confidential unless previous provided at interview stage. Data around job postings, levels of response, candidate details etc are available via a Client User report at any point during the contract term, via request. Clients have 30 days from contract end to request this specific information after which time OnSkil reserves the right to delete.
- End-of-contract process
- User access will cease at the end of the agreement and all jobs and potential candidates in process will be withdrawn. Clients will be made aware of the locked access and encourage to finalise all outstanding activities within the appropriate timeframe.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Linux or Unix
- MacOS
- Windows
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Our platform has been mobile enabled so it can be used via a smart phone. This ensures all functionality and imagery is resized accordingly, so the platform can used by various mobile devices (phones, iPad, etc) with no difference in service at all.
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- Yes
- What users can and can't do using the API
- API is available but not as a standard feature (available at an additional cost) therefore details will need to be discussed with your account manager to provide accurate costings.
- API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- The Platform is hugely scalable and despite extensive functionality there is scope for clients to customise. This customisation can be delivered by our internal development team and a quote can be obtained following an initial discovery session (which is chargeable). Details of pricing for this additional service is located within our SFIA rate card.
Scaling
- Independence of resources
- As a SaaS cloud platform hosted on Heroku's platform, the system has app metrics and threshold alerts that monitor for response times and failed requests.
Analytics
- Service usage metrics
- Yes
- Metrics types
- The OnSkil reporting list number of jobs, candidate audience reach, candidates applications, interviewed candidate and candidates engaged.
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Other
- Other data at rest protection approach
- Data is encrypted at Heroku - https://devcenter.heroku.com/articles/heroku-postgres-production-tier-technical-characterization#data-encryption
- Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- There is no provision for users to access their data, even within the 30 day notice period following termination. This data will remain available if requested by the client but delivered by way of a CSV file download.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- When clients are loading up job postings, they are able to input key skills and experience that directly impacts the amount and quality of candidates that are matched. OnSkil provides clients the ability to amend these skills prior to posting a job to ensure they are happy with the audience. There are no guarantees in regards to applications as this is a personal choice, however, the amount or lack of response is still valuable to clients as it demonstrates the market response to the job and associated details (day rate/salary, working conditions, skill demand, etc). Clients only post a job if they are happy with the audience it is going to - this is their guarantee.
- Approach to resilience
- The service is hosted by Heroku - details here https://www.heroku.com/policy/security
- Outage reporting
- Reports of outages for any service disruptions are provided via email.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- N/a
- Access restriction testing frequency
- At least once a year
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- No audit information available
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- Less than 1 month
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Sungard -Workwell Payroll Suppliers to OnDemand
- ISO/IEC 27001 accreditation date
- 10/12/2014
- What the ISO/IEC 27001 doesn’t cover
- No Exceptions
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- CSA CCM version 3.0
- ISO/IEC 27001
- Information security policies and processes
- Our Information Security Policy is designed in accordance with ISO2700: The confidentiality, integrity and availability of information will be maintained at all times in line with GDPR regulations. All OnSkil regulatory legislative requirements are met and reviewed annually. Our Business Continuity plans are in place and regularly maintained. All breaches of security must be reported by employees and investigated by Senior Member of the Management team and any necessary action taken. This policy has been approved by the Company Directors and all managers are responsible for implementing the policy in their business area and ensuring adherence to the policy by their staff.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- All changes inclusive of configuration or part of the service are subject to following a change process: 1.Formal written 'Change Request' must be submitted. 2.All scheduled 'Change Requests' must be submitted to the Management Team. Each scheduled change request must receive formal approval by the Company Directors before proceeding with the change. The Company Directors may deny a scheduled or unschedule a change. A Change Review must be completed for each change, whether scheduled or unscheduled, and whether successful or not. All changes are logged in the “Change Management Log”.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Heroku pick up the vulnerability patching and maintenance within our Hosting agreement. Our technology retained partners Kyan oversee the vulnerability process and make Directors and Client partners aware of any vulnerabilities as they arise and they then inform any clients as part of our maintenance agreement.
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
-
When an issue is discovered it is categorised into one of the following 3 levels, and actioned accordingly.
Service Levels; Level 1: Small tasks / Routine maintenance, (7 days) Level 2: Major issues, (24 hrs.) Level 3: Critical issues (24hrs). - Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
Our Incident Management process is defined within the Service Definition document and follows the 3 levels, and actioned accordingly.
Service Levels; Level 1: Small tasks / Routine maintenance, (7 days) Level 2: Major issues, (24 hrs.) Level 3: Critical issues (24hrs)
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Tackling economic inequality
-
Tackling economic inequality
To tackle economic equality, it is vital to ensure that all people from any background or skillset are able to access opportunities. The OnSkil Platform has been designed around responsible hiring, this involves Sustainability, Ethical Hiring and a particular focus on the removal of all forms of bias and the promotion of Equality, Diversity and Inclusion (EDI) best practice. One of the keyways it achieves this is to ensure all candidates on the resource platform are kept anonymous and assessed purely on their ability to do the job via a skills and experience breakdown. On this basis hiring managers are unable to see whether a candidate is male or female, from any ethnic background, has a disability or indeed located in a deprived area. By removing these details during candidate shortlisting, OnSkil is effectively levelling the playing field, ensuring that all suitably qualified candidates have an equal opportunity to secure an interview and thus tackle economic inequality.
OnSkil is building a ‘best in class’ IT candidate repository and does this by targeting all candidates, regardless of employment status, level of experience, location, etc. One of our key initiatives is to partner Universities and advise students and faculty as they near the end of their degrees.
The OnSkil platform provides clear transparency around job/candidate matching, allowing both clients and candidates to see which areas of IT are in high demand and therefore considered growth sectors. Candidates that possess relevant skills will be able to access these opportunities as our unique 3Bloc technology will match them directly to hiring managers.
Pricing
- Price
- £375 a transaction
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Every client will be given 3 free credits ( worth £1,125) to help them evaluate the system before they commit to purchasing a larger volume via a job credit Stack.