Glemnet Ltd

Activtrak - Compliance, Security and Productivity

ActivTrak is a workforce productivity and analytics application that helps organizations understand how and what people do at work. Our cloud-based user activity monitoring software provides contextual data and insights that enable mid-market organizations to be more productive, secure, and compliant.

Features

• Real-Time Employee Monitoring
• Malicious Website Blocking
• Screen Capture
• Data Loss Prevention
• Insider Threat Detection
• Computer Usage Analysis Reports
• Remote Workforce Management
• Alerting and Alarm Creation

Benefits

• Analyze Workforce Productivity
• Measure and Improve Operational Efficiency
• Track and Analyze Trends with Workforce Analytics
• Effectively Manage Your Remote Workforce
• Data Privacy and Compliance enforcement

£7.50 to £15.00 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rparsons@glemnet.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

815118729167870

Contact

Roger Parsons
02086390230
rparsons@glemnet.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements:
  • Windows 7, 8 , 8.1, 10
  • Windows Server 2008, 2012 ,2016, 2019
  • Mac: 10.9 (Mavericks) or newer
  • ChromeOS: Must be able to install Chrome Extensions

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Monday - Friday 9 X 5 - 4 hour response
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Priority Definition Maximum primary response time see definition above ; Aim to Fix Time :; ; Critical The Hosted Services are inoperable or a core function of the Hosted Services is unavailable ; ; 1 hours 4 hours ; Serious A core function of the Hosted Services is significantly impaired ; ; 4 hours 8 hours ; Moderate A core function of the Hosted Services is impaired, where the impairment does not constitute a serious issue; or a non- core function of the Hosted Service is significantly impaired ; ; 8 hours 4 working days ; Minor Any impairment of the Hosted Services not falling into the above categories , and any cosmetic issue affecting the Hosted Service ; 5 working days 10 working days
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We have an onboarding process, that allows us to work closely with the client to ensure they a trained, this is usually done via remote learning. However onsite training can also be utilized at an additional cost. As part of the onboarding, we offer a free health check after 30 days to ensure that it is configured correctly.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Video
• End-of-contract data extraction: Users can manually extract the data and or request that data be permanently purged.
• End-of-contract process: All Data is permanently deleted after 30 days from the cancellation date of the service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: No
• Customisation available: Yes
• Description of customisation: The application is modular, allowing end-users to pick and chose which services they want to use. The modules need to be licensed accordingly at the purchase but there is an option to add services mid-contract at an additional cost.

Scaling

• Independence of resources: The system uses built-in load balances to ensure resources are not compromised.

Analytics

• Service usage metrics: Yes
• Metrics types: License Count; License Usage; Billing Information; Active users; Alarms triggered
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: UK based Deployment, maintenance and Support

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: You can export your ActivTrak user activity data for regular querying and personalized reporting with other sources such as data visualization tools (e.g. Tableau, PowerBI, etc.) and other data sources with the Data Connect capability.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Agreed on a case by case basis depending on service levels that the client requires.
• Approach to resilience: ActivTrak is designed with multiple layers of protection across a distributed, reliable infrastructure. All ActivTrak data is stored in a secure data warehouse managed and secured by Google Cloud Platform (GCP).; ; Servers are hosted in a SOC2 type 2 compliant datacenter, across multiple availability zones/regions.; Google’s physical infrastructure has been accredited under ISO 27001, SOC 1/SOC 2/SSAE 16/ISAE 3402, PCI Level 1, FISMA Moderate, and Sarbanes-Oxley.
• Outage reporting: As a cloud-hosted solution, we monitor uptime and access 27X7X365

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Comply with your organization’s authentication security standards and protocols.; ; ActivTrak supports Single Sign-On (SSO and Multi-Factor Authentication (MFA).; When SSO &/or MFA is enabled, we delegate the user authentication process to identity providers that support the Security Assertion Markup Language (SAML) 2.0 standard.; ActivTrak has certified SSO for the following identity providers: Okta, Azure AD, OneLogin and Google Suite.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assesment Bureau
• ISO/IEC 27001 accreditation date: 17/11/2023
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: Google’s physical infrastructure has been accredited under ISO 27001, SOC 1/SOC 2/SSAE 16/ISAE 3402, PCI Level 1, FISMA Moderate, and Sarbanes-Oxley.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: A Change management process exists internally
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: A rigorous process exist to allow the organization to be proactive and reactive in acceptable times frames where vulnerabilities are concerned.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We regularly test our infrastructure and apps to isolate and remediate vulnerabilities. We also work with industry security teams and third-party specialists to keep our users and their data safe. ActivTrak is designed with multiple layers of protection across a distributed, reliable infrastructure. All ActivTrak data is stored in a secure data warehouse managed and secured by Google Cloud Platform (GCP).
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We take reasonable precautions to protect Customers Personal Information in our possession from loss, misuse, and unauthorized access, disclosure, alteration or destruction. We will make reasonable efforts to keep your Personal Information reliable for its intended use, accurate, current and complete. As necessary, we will take additional precautions regarding the security of particularly sensitive information, such as credit card information. While we strive to secure your Personal Information, we cannot warrant or guarantee that this information will be protected under all circumstances, including those beyond our reasonable control.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Glemnet under SCCS has undertaken an action plan (published carbon reduction plan) on how we can reduce our environmental impact. Whilst we don’t produce any products directly, we do undertake several recycling initiatives to ensure waste products are recycled where possible: ; • Paper – aim to work as a paperless company, meaning any hard paper documents are scanned and then placed into the shredding bin’s located on site, shredded and disposed of securely via a third party company. ; • Plastic– This is collected from site and recycled. ; • Print Cartridges – This is collected from site and recycled. ; • Staff commuting – Glemnet with SCCS adopts a 'green travel plan' for staff commuting to work. This means that we encourage staff to use public transport, car share and walk/cycle to work schemes. Glemnet do not manufacture products directly as we are a reseller, thus reducing the number of raw materials needed to produce devices. ; As part of environmental promise, we offer all our customers the option to recycle devices, which can be done through a selected third party. ; Glmenet with SCCS also aims towards ensuring we are always working in accordance with the procedures of ISO 14001 - Environmental Management System. SCCS operates an Environmental Management System within our office and as part of that process, SCCS is rolling out improved energy efficiency measures to reduce impact on the environment and our carbon footprint: ; • Lighting – moving all lighting towards LED, which if more efficient for the environment, as well as cost saving. ; • Implementing Smart metering into our office facility. • Air Conditioning – Units are being changed to newer, more energy efficient models. ; • Additional Heaters – Heaters within the office are only used in extremes of temperature to prevent large fluctuations in temperature. .

  Covid-19 recovery

  Covid-19 had a big impact on the world and many businesses and as such, Glemnet and SCCS, much like everyone else, had to adapt on how we worked throughout this period. ; As an information technology business, we were already equipped with things such as Teams, work mobiles, work laptops etc so the transition from office to home working didn’t have a large impact on our business like it might have on other businesses. ; Our recovery to Covid-19 has been very smooth in the sense that we are now working as a hybrid business, meaning that staff have the flexibility to work 2 days in the office and 3 days from home. By reducing the number of staff within the office, we are able to spread desks out further and provide less contact with large numbers of people which we believe helps prevent the spread of Covid and other illnesses. ; We continue to provide hand sanitising stations throughout the office, and have cleaners come in on a regular basis. By implementing hybrid working as a permanent process, this also helps with the environmental aspect of the business as staff are not having to come into the office every day, meaning less travel is required, thus reducing our carbon footprint as a business. ; SCCS have supported hundreds of charities and voluntary organisations in recovering from the impacts of Covid but also managing and leading that response. ; This includes explaining and supporting the implementation of solutions in the short, medium and long term. The deployment of Microsoft Teams Voice, Cloud Telephony solutions and mobiles on a short term contract have all helped customers support the recovery from Covid and are set to support any ongoing requirements.

  Equal opportunity

  Glemnet with SCCS provides a safe environment for all staff and we ensure that equal opportunities exist throughout the company, regardless of race, religion, age, sex or physical ability. When recruiting employee’s, SCCS will first post vacancies on local job boards and with local recruitment agencies to ensure that the pool of candidates we receive are from the local community, however, we would not discriminate if a candidate came from further afield if suitable for the role. ; The reason for recruiting local is that ; 1, it contributes towards the local community, both helping towards less unemployment, and also spend in the community, and ; 2, we believe that by recruiting local helps with our carbon footprint as employees have the option to walk to work, and also car share where possible. SCCS contributes towards the work experience scheme. ; Over the past several years we have given placement to students who are looking to gain experience within the telecommunication’s sector. ; When employing staff at SCCS, we ensure that both men and woman feel equally empowered and as such, we have both non-discrimination and equal opportunity policies in place throughout the business. ; We also believe in equal pay and hold annual pay reviews to ensure that our staff fell they are being paid the correct salary based on their role and skills. ; SCCS have provided several local projects to support the local community to include but not limited to staff volunteering days, hardware recycling schemes to support local businesses, and consultancy time for local projects. ; The availability of services is based on the requirements of the customer and how best SCCS can support the request.

  Wellbeing

  Glemnet with SCCS can confirm that in 2021, amidst the presence of COVID-19, we rolled out an opportunity to our employees to become a Mental Health First Aider’s. ; We are pleased to say that several staff wanted to be involved with this and as such, we teamed up with St. John’s Ambulance and put selected staff members on a week’s course to become qualified FAQ Level 3 Mental Health Workplace First Aiders. ; Both the physical and mental health of all our employees is at the forefront of our business as we understand how important it is for our employees to be well, and to feel happy and comfortable in the workplace. ; Since implementing mental health workplace first aiders, we have also made several changes internally to assess and improve the mental health and well being of all staff. ; These changes include but not limited to: ; • Fresh Fruit available every morning in the office ; • Dedicated zone’s and times that a mental health first aider is available should anyone wish to speak with one of them. ; • Well-being weeks which include various activities for the staff members to enjoy. ; • Posters added to all the communal area’s with support numbers should someone feel the need they need to speak with someone. In addition to the above, the mental health first aiders have been trained to look out for the common signs and symptoms of someone who may be struggling with their mental health and how to deal with this situation.

Pricing

• Price: £7.50 to £15.00 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full version for 14 days
• Link to free trial: https://app.activtrak.com/#/signup

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rparsons@glemnet.com. Tell them what format you need. It will help if you say what assistive technology you use.