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Texthelp Ltd


ReachDeck is an all-in-one digital inclusion solution. It includes an accessibility compliance checker, a readability editor, and a web accessibility toolbar (previously known as Browsealoud). Its features help organisations improve the accessibility, readability and reach of online content. Its tools support organisations to build trust, remove barriers and maximise engagement.


  • Auditor identifies accessibility errors across any website quickly and easily
  • Editor highlights readability problems at the time of writing
  • Toolbar adds text-to-speech, reading and translation support to any website


  • Helps organisations make online content accessible and usable to everyone
  • Helps to improve compliance with the Web Content Accessibility Guidelines
  • Supports the creation of content that’s easy to understand
  • Helps a wider audience browse, buy and access online content/services
  • Supports fast-paced teams to manage quality assurance more efficiently


£3,295 to £50,769 a licence

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 13

Service ID

8 1 5 3 0 5 8 3 9 5 1 4 4 7 3


Texthelp Ltd Paul Fox
Telephone: 02894428105

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
System requirements
  • ReachDeck Toolbar- JavaScript Code must be added to Website CRM
  • ReachDeck Toolbar- User must be using latest version of browser
  • ReachDeck Auditor- Website must be Public Facing
  • ReachDeck Editor- User must be using latest version of browser
  • ReachDeck Portal- Microsoft or Google Hosted Email Required

User support

Email or online ticketing support
Email or online ticketing
Support response times
With 24 Hours/ Next Working Day
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
As an assistive technology company we ensure all of our products and services reach a high standard of accessibility. Our third party service Intercom complies to WCAG 2.0 AA. Please see attached statement
Onsite support
Support levels
Full support is included as part of our SaaS Licence Model. Each customer has a dedicated Account Manager. We also have a support team available via telephone or email during business hours.
Support available to third parties

Onboarding and offboarding

Getting started
We have a range of resource material available through documentation and video walk throughs. Each customer also has a dedicated Account Manager to help them with onboarding
Service documentation
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
End-of-contract data extraction
We have a data retention policy and a customer can contact us via dedicated email address to have their data removed at any time
End-of-contract process
Full service and support is included in the price. There will be an extra cost for any additional URL's added to the contract

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
ReachDeck Toolbar offers a streamlined service on mobile devices due to the native features already available on mobile devices
Service interface
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
We offer a web based portal where users can configure the ReachDeck Toolbar and access the results of any ReachDeck Auditor Services including scans and reports
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
As an assistive technology company we design and build all of our products in partnership with our customers who are primarily assistive technology users
Customisation available
Description of customisation
Yes. Features on the ReachDeck toolbar can be added or removed at the customers discretion. The toolbar and launchpad also offers customised integration. This can be customised via the ReachDeck Portal and managed by the end users


Independence of resources
We have the infrastructure in place to ensure 100% uptime regardless of demand on our servers


Service usage metrics
Metrics types
On request, we can provide usage analytics for the ReachDeck Toolbar
Reporting types
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
We do not collect or retain any user data
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
We guarantee 99.9% uptime. If a situation arose where our services were unavailable customer refunds would be dealt with on a case by case basis
Approach to resilience
Information is available on request
Outage reporting
Monitors and scheduled automated tests running twice per day. Automatic notifications are sent by both monitors and automated tests if results are not as expected.

Identity and authentication

User authentication needed
User authentication
Other user authentication
No passwords are sent to Customer employees. A Google, Microsoft or LinkedIn account is required to log into the Texthelp products. All passwords are now handled by those providers.
Access restrictions in management interfaces and support channels
There are no hierarchy restrictions to access our software
Access restriction testing frequency
At least once a year
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
The Information Security Management System in relation to the marketing, sales, design, development, support and supply of educational software. This is accordance with the Statement of Applicability version 1.3
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
ISO 9001:2015

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISMS 1.2 Data Security Policy
ISMS 1.3 Product Analytics Policy
ISMS 1.4 Access Request Policy/Procedure
ISMS 1.5 Responsibilities/Authorisations Register
ISMS 1.6 Audit Logging Policy
ISMS 1.7 Backup & Data Retention Policy
ISMS 1.8 Encryption Policy
ISMS 1.9 Logical Access Policy
ISMS 1.11 Network Security Policy
ISMS 1.12 New Product/Service Security Review Policy
ISMS 1.13 Record Retention Policy
ISMS 1.14 Security Patching Policy
ISMS 1.15 Infrastructure Hardening Policy
ISMS 1.16 Vulnerability Management Policy
ISMS 1.19 Security Incident Reporting Policy
ISMS 1.20 Acceptable Use, Mobile & Teleworking Policy
ISMS 1.21 Information Classification & Labelling Policy
ISMS 1.22 Password Policy
ISMS 1.23 Statement of Applicability
ISMS 1.24 Risk Treatment Plan
ISMS 1.25 Asset owner Policy
ISMS 1.26 Secure Development Policy
TH 100 Business Continuity Plan
TH 110.1 Disaster Recovery Policy

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The company has a change control policy requiring managers to ensure that any changes that may affect the quality or security systems are properly investigated prior to making the changes. The managers themselves authorise the changes. The change control process is audited in line with the ongoing audit programme
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
All software is routinely scanned using the Whitesource vulnerability scanner during the development and QA process.

The company has a Secure Development Policy that describes required methods of version control, secure coding standards, how test data is handled, third party components etc.

The company does follow and test for the OWASP Top Ten online vulnerabilities. Members of the QA team are tasked with ensuring online test suites are current with this list at all times
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Texthelp has an internal audit programme for both its ISO 27001 and ISO 9001 standard implementations. The audits run throughout the year and results from these will drive improvement to the company’s security posture and processes. In addition external auditing of the company’s processes is performed by BSI each twice annually in our UK office and annually in our US and Australian office.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Whoever discovers the incident should notify the Data Security staff, CTO, CDO & DPO.

A list of customers and users that are notified about the incident is created
Data Entity that is compromised should be identified.
Texthelp Products that use this Data Entity identified, and each product that has been impacted:
List of customers, Technical Contacts and data security created and added to the Notification List.

Notification List made aware of:
Nature and extent of the incident
If personal data was accessed
Steps Texthelp have taken to mitigate the impact and prevent recurrence
Downtime/Security Event should be logged
Response plan

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks

Social Value

Covid-19 recovery

Covid-19 recovery

With COVID-19 came a reliance on the digital world. As the world returns to a new normal, ReachDeck helps organisations to ensure their digital presence is inclusive to all people. It helps them to make digital information accessible and usable by all and supports them to maintain accessibility standards.
Equal opportunity

Equal opportunity

ReachDeck is a digital inclusion software. It helps organisations do their part in improving the digital world, and making it more inclusive of everyone. A digital world that's inclusive is one where all people have equal access to online information and services.


ReachDeck contributes towards a digital world where everyone can use and access content and services without barriers. It supports a digital world where everyone feels included and can browse and buy independently.


£3,295 to £50,769 a licence
Discount for educational organisations
Free trial available
Description of free trial
We can provide a free 30 day trial of ReachDeck.

You can test the full ReachDeck package across your entire website.
Link to free trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.