BENTLEY SYSTEMS (UK) LIMITED

ProjectWise - Implementation

Bentley offers Implementation services (at cost) for its ProjectWise Cloud Software as offered under Lot 2. Bentley will stand up, install and configure the ProjectWise CDE Software. Our implementation services have been based on our extensive knowledge and experience in delivering ProjectWise solutions to users worldwide.

Features

• Standing-up of the ProjectWise - Cloud Software
• Installing of the ProjectWise - Cloud Software
• Configuring of the ProjectWise – Cloud Software
• Training and coaching on configuration

Benefits

• Solution implementation with proven practices that reduce risk
• Learning and support to get your team productive quickly
• Roadmap planning to identify and implement winning strategies
• Workflow and process implementation to optimise your business’ efficiency
• Project management ensuring alignment with your business’ goals

£45,100 an instance

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@bentley.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

816016807974844

Contact

Nick Niknam
+44 7766 388848
gcloud@bentley.com

Planning

• Planning service: Yes
• How the planning service works: A Baseline Configuration Workshop is provided to capture the required information to finish the baseline configuration. During the configuration workshop phase, Bentley will discuss with you and agree on configuration topics which are required to finish the baseline ProjectWise ISO19650 (considerung the UK national annex ) configuration. Changes in the workflow, folder structure or more complex configuration activities will be covered in a separate optional workshop at a later stage.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: ProjectWise - Lot 2

Training

• Training service provided: Yes
• How the training service works: The following training options exist to follow the suggested “train the trainer” approach. ; ProjectWise Administrator Client Express - This course presents an overview of the ProjectWise Administrator client application. It focuses on the options available to administrators from within the client application. This course is for administrators who need an overview of how ProjectWise relates to the management of projects and documents. ; ProjectWise User Essentials - This course is for individuals who need to manage documents throughout a project cycle and work in the ProjectWise managed environment. It presents techniques for working in an integrated environment with MicroStation, AutoCAD, and Microsoft Office applications. Methods for searching for documents are presented, as well as how to use the ProjectWise web interface. Live training courses are very interactive. The students will continually engage with the instructor to ensure a successful learning outcome that includes a course assessment. ; Bentley Deliverables Management - ProjectWise Deliverables Management allows for project information exchange between project participants that have a formal relationship with each other as defined by their contracts. Again, live training courses are very interactive. The students will continually engage with the instructor to ensure a successful learning outcome that includes a course assessment.
• Training is tied to specific services: Yes
• Services the training service works with: ProjectWise - Lot 2

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: For existing projectWise on-premise users wanting to move to the cloud, Bentley will provide a menu of services (some at additional cost) to enable you to transition your current ProjectWise solution. As part of your ProjectWise Design Integration subscription, Bentley provides services to transition your existing on-premises solution to Bentley’s cloud provisioned service. Bentley’s ProjectWise team will collaborate with you to plan and execute an appropriate transition process according to an agreed schedule. Since the ProjectWise Design Integration software in the Bentley cloud-computing environment is the same as your existing on-premises implementation, a low-risk phased transition is possible without impacting productivity. Bespoke customisations, database types and versions or integration with non-Bentley products will be reviewed and may require additional chargeable activities if it is agreed that they also need to be migrated or connected to the cloud-computing environment. For Standard ProjectWise environments which comply with Bentley hosting prerequisites, Bentley can provide the transition services as a one-off implementation add-on based on the SFIA Card rates.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: ProjectWise - Lot 2

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: Prerequisites for the successful provision of the implementation services: Client and on-premise solution component hardware-software must meet the application requirements; the ProjectWise compatibility matrix for user desktop applications must be considered; appropriate training facilities need to be provided if a remote delivry is not possible; availability of Client resources needs to be confirmed; remote access for Bentley personnel including opening firewalls and ports needs to be provided. For a more elaborate list please see Lot 3 - PW - Implementation - Services Definition document.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support during the implementation is limited both in terms of effort from Bentley and types of issues to be handled such as configuration support questions/issues. They are handled by the assigned Bentley Project Manager via an issue list document where questions/issues are logged, timelines and resolutions mutually agreed. Technical support questions are handled through the User Support service for the ProjectWise Software whereas response times are covered by the SLA and priority. For example, Priority 1 service tickets have a 1 hour response time.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: No additional service levels for implementation support. This is handled through the project management route.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: A-Lign
• ISO/IEC 27001 accreditation date: 20-Oct-21
• What the ISO/IEC 27001 doesn’t cover: The Statement of Applicability is available at Bentley's Trust Portal: https://trustportal.bentley.com
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • CyDR for ProjectWise on UK MoD projects
  • ISO 27001:2013 certification for Bentley Managed Services platform
  • Company-wide ISO27001 certification in progress - expected completion Q1 2025.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Bentley is more than a software company — we are engaged members of the global community dedicated to advancing the world’s infrastructure. Our success is determined by the skills, dedication, and involvement of extraordinary Bentley colleagues and users around the world. ; Advancing infrastructure is key to addressing climate change and other environmental challenges and is essential to sustaining economies and improving quality of life. We are proud to support this essential work of our users through our products and expertise in infrastructure engineering software. ; Bentley has been focused on sustaining and advancing infrastructure since our founding. Building on our 40-year history of positive impact, we are embedding Environmental, Social, and Governance (ESG) priorities across our business. ; ; Bentley embraces our responsibility for minimizing our environmental impact. We seek to reduce our footprint even as we work to increase the size of our handprint. Through many measures, we are working to reduce carbon emissions across our operations, advance a strong climate strategy, and fortify the culture of sustainability within our global teams. ; Bentley’s Environmental Policy (https://www.bentley.com/legal/environmental-policy/) governs our enterprise environmental management practices and details our commitment to environmental responsibility, including the ways in which we expect our colleagues, visitors, vendors, and suppliers to help drive progress towards our environmental goals and priorities. We aim to be a model for best practices in environmental stewardship and in 2023 took addition steps to reduce the environmental impacts in our business. ; ; In 2023, Bentley:; • Received SBTi approval for near-term (2030) decarbonization targets.; • Developed and launched two Bentley-specific educational pathways courses on sustainability for colleagues.; • Expanded our environmental management team and monitoring solutions.; • Implemented a new travel platform to monitor related emissions in real time and inform our Travel with Purpose Policy.

  Covid-19 recovery

  Our colleagues are essential in driving Bentley’s continued success. Our talent strategy focuses on creating an environment where our colleagues can develop their careers in an inclusive and engaging workplace – one where they feel energized to realize their full potential and talents while making a positive impact by advancing the world’s infrastructure. Our Social strategy focuses on supporting our colleagues, who foster our innovative and welcoming culture, support our communities, and inspire future infrastructure professionals. ; ; In 2023, Bentley:; • Entered a first-of-its-kind partnership with Engineers Without Borders (EWB) International that includes five years of core funding and executive insights. ; • Launch of iTwin4Good and Your Voice, Your Action competitions, encouraging the next generation of infrastructure engineers. ; • Prioritized colleague wellness through two first-time events: OCTO Wellness Challenge and Mental Health Week. ; • USD 500,000 in STEM-related giving in the Bentley headquarters community ; ; The Infrastructure Empowered Workforce Plan (IEWP) is our global strategy enabling managers and colleagues to make responsible and effective choices on the right balance between working from the office and remotely. The IEWP strategy is built on these key principles: ; • A solid foundation of trust and accountability ; • A focus on support and flexibility ; • The belief that meaningful collaboration creates success for all of us ; ; In 2023, we formalized the IEWP strategy to ensure all colleagues had the flexibility to succeed whether working from home, in a Bentley office, or in a hybrid environment. Part of the process included launching a hardware update program where colleagues were equipped with state-of-the-art technology, regardless of where they were working from. Colleague feedback also led to plans for increased collaboration and meaningful connections both in person and virtually in 2024.

  Tackling economic inequality

  At Bentley, our colleagues come from many cultures and backgrounds. They are based in 45 countries around the world and speak 66 languages. All these colleagues contribute their own unique and valued perspectives that drive our success as an organization. We empower colleagues to be highly productive and own their work and careers by supporting an environment where all colleagues feel heard, valued, represented, and welcomed. ; ; We continue to expand and deepen our commitment to Diversity, Equity, and Inclusion (DEI) through programming, offerings, and partnerships that allow us to grow a more diverse, more inclusive, and more innovative workforce that is helping to shape the world’s infrastructure. ; While our priorities did not change in 2023, we focused more on supporting colleagues to take the lead in their own growth, leadership, and community-building efforts. We announced an increased budget for colleague resource groups and compensation for group leaders to show our appreciation for their incredible work in supporting a workplace that values belonging. Our renewed focus on philanthropy and impact encourages colleagues to look internally and extends their support for communities. ; ; Bentley’s Inclusion, Diversity, and Equity Alliance (IDEA) Program includes resource groups that allow colleagues to join peers from across the business and the globe to build community and foster diversity and inclusion. Since 2020, these colleague-led groups have provided a safe space for Bentley colleagues to have courageous conversations, propose changes to our culture, and create a sense of community. In 2023, IDEA programming continued to be a critical resource for support and education. Members of Bentley’s executive management have been key partners for providing access to resources and our leadership team. IDEA includes six colleague resource groups: OpenAbilities, OpenPride, People of Color in the U.S. (POCUS), Women at Bentley, Veterans at Bentley, and IDEA India.

  Equal opportunity

  Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age, or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. EEO is the Law (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) and EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) documents provide additional information about your rights as an applicant under the law.; ; Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination - https://www.bentley.com/wp-content/uploads/Bentley-EEOAA-Statement-of-Policy.pdf; Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice - https://www.bentley.com/wp-content/uploads/E-Verify-Poster.pdf

  Wellbeing

  Core to Bentley’s health and wellness programs is My Wellbeing, promoting health-related initiatives where the outcomes strengthen engagement so that colleagues around the world can share resources and ideas to inspire healthy living. ; ; In 2023, Bentley’s wellness programs focused on supporting the mental health of colleagues and ensuring a healthy work-life balance. We prioritized colleague wellness by reminding colleagues regularly to take time off to rest and unwind outside of work, facilitating our inaugural Bentley Mental Health Week, and continuing a focus on the Mental Health First Aid Program (https://mhfainternational.org/). Bentley Mental Health week encouraged self-reflection, highlighting real stories of mental health in the workplace, promoting internal and external resources, and encouraging team and individual activities focused on mental health. To further engage our colleagues, we encouraged colleagues to complete a Mental Health Awareness quiz and donated USD 500 to a qualified nonprofit mental health charity, chosen by a participating colleague. ; One popular wellness initiative posed the question: could 300 Bentley colleagues collectively walk, run, and cycle around the globe in a month? The goal of the first OCTO (Office of the Chief Technology Officer) Wellness Challenge was to get colleagues moving outdoors with the bonus that if they together travelled approximately 40,000 kilometers around the globe, Bentley would donate USD 5,000 to Water for People. Seventy-seven teams of colleagues participated, collaborating on a fitness app to share photos of inspirational locales, examples of #wellnessatwork, and engage in friendly competition. Colleagues met the initial 40,000-kilometer goal within 10 days. By the close of the month, participants had run the equivalent of 221 marathons, walked the length of the Great Wall of China six times over, and cycled the distance of the Tour de France nine times. The challenge embodied the #OneBentley spirit and raised USD 12,500 for Water for People.

Pricing

• Price: £45,100 an instance
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@bentley.com. Tell them what format you need. It will help if you say what assistive technology you use.