Premise Data Corporation

Premise Insight Platform Software-as-a-Service License

Premise is an open-source data collection and analytics platform its empowers decision-makers with real-time perspectives and observations from citizens in 140+ countries through its primary data collection software. This enables rapid, global and persistent public polling & audience analysis, atmospheric monitoring and crowdsourced insights.

Features

• Access to >100m people in >140 countries.
• Comprehensive data collection capabilities - including video and audio responses.
• Full service research design & implementation solutions.
• Browser-based task library, task monitoring and data analytics.
• Variable representative sampling methodologies to fit requirements.
• Automated QC checks, computer vision, still and video imagery collection.
• Point of Interest (POI) discovery & validation (43 POI categories).
• Natural Language Processing (42 supported languages).

Benefits

• Understand global audiences persistently, representatively and at minimal cost.
• Measure how opinions change over time, in real time.
• Test how content is received and understood by audiences.
• Integrate your findings into other "SPOG" platforms.
• Real time monitoring of sentiment and public opinion.
• Baseline, Mission and Target audience analysis.
• Measures of performance/effect allow effective monitoring, evaluation and learning.
• Customers retain full ownership of all data that is collected.
• Gain insight into to austere & hard to reach environments.
• Rapid data collection via established contributor networks.

£129,889 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukpubsec@premise.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

816068239689361

Contact

Arthur Soames
+447786737129
ukpubsec@premise.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The SaaS platform works on any operating system and is available at any time. If there is any scheduled maintenance or downtime, that will be communicated to customers.
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 1 hour
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Premise provides custom support that can be procured through our Lot 3 offering. With each license, we provide Customer Success support which includes an assigned resource for each customer who assists with data collection campaign execution. We also provide technical expert reachback to ensure successful technology deployments, data quality control, and analytics. These packages are composed of a number of core functions performed through a combination of labor and technology.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Training on the Premise Platform can be delivered remotely or at a customer location and is designed to orient end-users to the Premise platform and capabilities. Training can be tailored to the customer's needs.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data is hosted on the Google Cloud Platform. At contract end, data can be extracted in the format most useful to the customer (i.e., CSV, KMZ, JSON).
• End-of-contract process: During contract discussions, Premise will provide the customer an exit plan and revise with customer input, if necessary, to ensure smooth contract close-out.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Premise Platform is accessible on Android and iOS mobile devices. Full functionality will not be available, as not all features will be supported. Additional information is available on request.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Premise Platform uses a web based GUI for users.
• Accessibility standards: None or don’t know
• Description of accessibility: Data delivery format will be discussed during contracting. Premise complies with applicable provisions of the federal Americans with Disabilities Act (ADA) and is actively working towards aligning with the major components of the Web Content Accessibility Guidelines (WCAG) and implementing Material UI (MUI) accessible components into our design system.
• Accessibility testing: None
• API: No
• Customisation available: Yes
• Description of customisation: Customers work with Premise program managers to develop and deploy research tasks on the Premise Marketplace. Customers can also customise dashboards and visualisations to return data in the most useful form for that customer.

Scaling

• Independence of resources: Because Premise is cloud-based, total number of users is not affected by physical company infrastructure. When discussion contract scope, Premise Customer Success program managers will highlight any service concerns and discuss a mitigation plan with the customer, if needed.

Analytics

• Service usage metrics: Yes
• Metrics types: Premise SaaS license subscriptions are tiered by number of included submission credits. Submission credits are used to publish tasks to the Premise marketplace, and to determine how many responses are permitted for each task while active. Customers can easily track their credit usage through a web-based dashboard.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Data is encrypted at rest, in transit/motion, and in use in the Premise platform. Data stored in databases and data warehouses are encrypted by Google Cloud's Key Management System (KMS) and communication always uses ATLS/TLS encryption, certified under under ISO/IEC 2700 and ISO/IEC 27017 international standards.
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Premise will deliver data through a number of mechanisms depending on customer needs, to include: real-time dashboards (providing charts/graphs; CSV flat files); enriched executable files (KMZs); and secure cloud bulk raw data (JSON) transfer.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLS
  • QGIS GEOPACKAGE
  • ESRI FGDB
  • KML
  • ND GEOJSON
  • ND JSON
  • SPSS
• Data import formats:
  • CSV
  • Other
• Other data import formats: PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: All data collected through the Premise mobile application is secured in transit between the device and the GCP using TLS 2.0 encryption. Data in transit within GCP is secured using application layer transport security (ALTS) encryption. Data in transit between the GCP and Premise-built micro services using APIs is also secured using ALTS encryption.

Availability and resilience

• Guaranteed availability: Availability will be discussed with the customer prior to contract. The global, dynamic nature of the Premise contributor network results in differing levels of availability in different locations and at different times due to a number of local, regional, and global variables.
• Approach to resilience: Information available on request
• Outage reporting: Known outages are reported to customers by Premise Customer Success program managers via phone or email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: The Premise customer platform, MyPremise, is protected by a secure authentication framework. Premise currently uses auth0 to serve as its authentication platform and securely stores/manages passwords and user logins. MyPremise provides login by password or unique link, and multifactor options such as authenticator app (TOTP) or SMS.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: Premise has established technology and security charters and policies, with standards, guidelines, and processes falling under them. Premise aligns itself to NIST Cybersecurity Framework (CSF) and maps to other frameworks/certifications such as UK Cyber Essentials, SOC 2 Type 2, and NIST 800-171. There are other frameworks such as ISO 27001, CISA, and CSA CCM which are used as support. Premise also prioritizes security awareness and education, and collaboration with different teams to improve its security posture.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management capabilities track the status, location, and configuration of service components and assessment of potential security impacts on the service. This is done by having code security tools when code is committed, vulnerability and infrastructure scanners to catch things in dev/qa, and review cycles to verify components are secure.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Threats are assessed based off of security tooling, threat intelligence, and pen testing. High severity finding are prioritized and zero-day vulnerabilities are patched immediately. Premise uses information-sharing organizations, threat intel feeds, open source/news, and its security tooling to identify threats and vulnerabilities.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Google Cloud Platform (GCP) maintains a security monitoring programs that detects and monitors for common vulnerabilities, including cross-site- scripting (XSS), flash injection, mixed content (HTTP and HTTPS), and outdated/insecure libraries. Their process enables early identification and delivery of very low rates of false positives to Premise. Premise uses EndorLabs for code security and SentinelOne for computer AV/EDR to protect against its environment.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Premise has an Information Security team and has a documented Incident Response Plan based on industry best practices such as CISA and NIST 800-61 Rev2. The IRP and associated policies define security events vs incidents. Security incidents require a full investigation and are documented with incident reports and after-action plans. Incidents are detected through security tools, identified by threat hunting, or reported by users (via our security intake platform). Premise also has preventative and detection controls to protect against threats and vulnerabilities. Premise utilizes EDR/AV, vulnerability scanners, SIEM, and security configuration tools to help protect its environment.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At Premise, we are deeply committed to environmental stewardship and believe in the importance of influencing our staff, suppliers, customers, and communities to support environmental protection and improvement. We actively engage in a variety of initiatives to promote sustainability throughout our operations. This includes implementing eco-friendly practices such as reducing waste, cycling to work, restricting international travel to business critical trips only, and sourcing materials responsibly. We educate our staff on the importance of environmental conservation and encourage them to adopt sustainable behaviours both at work and in their personal lives.

  Tackling economic inequality

  Premise are dedicated to addressing economic inequality by fostering a diverse and inclusive global workforce. We ensure fair compensation for all employees, regardless of their location, recognising the value each individual brings to our organisation. We actively invest in the development of talent by offering paid internships and apprenticeship/training schemes. These initiatives provide individuals with the skills and opportunities they need to thrive in our high-growth sector. In particular, we are committed to supporting our workforce in Colombia, where we provide specialised training programs tailored to the local context, empowering individuals to excel in their roles and contribute to both their personal growth and the economic prosperity of their communities.

  Equal opportunity

  We are dedicated to fostering a workplace culture that celebrates and embraces equality, diversity, and inclusion in all aspects of our operations. We believe that embracing our differences enriches our organisation and contributes to our success. Through ongoing education, training, and our Employee Resource Group Program, we aim to create a workplace where diversity is celebrated, and everyone feels respected and supported.; We are committed to providing equal opportunities to all employees, contractors, and applicants for employment, regardless of race, colour, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, marital status, citizenship status, veteran status, or any other characteristic protected by law.

  Wellbeing

  We prioritise the health, safety, and welfare of all individuals employed by Premise. We recognize that it is the whole package that is important to our team—not just salary. To demonstrate our commitment to supporting both physical and mental health, we offer a range of initiatives. These include health and wellness workshops, access to fitness programs, mental health awareness sessions, flexible working arrangements to promote work-life balance, and employee assistance programs. Additionally, we provide resources for stress management, encourage regular breaks, and foster an open and supportive culture where employees feel comfortable discussing their concerns with other colleagues, managers, our designated Mental Health First Aiders, and Safety Committee Members.

Pricing

• Price: £129,889 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Access to the Premise platform up to 100 credits to utilize within the Platform and Premise support throughout the trial. Trial period is 14 days.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukpubsec@premise.com. Tell them what format you need. It will help if you say what assistive technology you use.