MASTER SOFTWARE SOLUTIONS LTD
Cloud Based Bespoke Web Development
We leverage Microsoft technologies, Azure Cloud and latest front-end tools to develop web applications tailored to your business needs.
Features
- End-to-end project management for bespoke web applications
- Requirements gathering and business analysis
- UI and UX Design
- Solution architecture using Microsoft technologies
- Cloud first approach using Microsoft Azure
- Agile methodology
- Automation using Continuous Integration/Delivery
- On-going support and maintenance of existing applications
Benefits
- One stop shop for all your Cloud development needs
- Improve security (always up-to-date)
- Reduce infrastructure maintenance costs
- Accommodate changing requirements and still deliver on time
- Leverage built-in disaster recovery, resilience and scalability
- Small company = Less overheads = Better Costs
Pricing
£300 to £700 a user a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sai@mastersoftware.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
8 1 6 2 0 4 4 3 8 4 2 2 3 3 3
Contact
MASTER SOFTWARE SOLUTIONS LTD
Sai Krishna Siddula
Telephone: 07944145034
Email: sai@mastersoftware.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
We conduct workshops with the customers to understand their "as-is" and their ideal "to-be".
We apply our technical expertise to identify:
1. Key areas of improvement
2. Potential issues with security
3. Opportunities for automation
4. Best candidates for cloud migration
5. Security and disaster recovery concerns
Using this information, we help customers prioritise their needs and chart a course of action. We then translate this high-level vision into SMART (specific, measurable, achievable, realistic, time-bound) actions that can be converted into individual projects.
Having a standard, repeatable process allows us to anticipate potential problems, use lessons learned from previous implementations to give the best benefits to our customers. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Microsoft Azure Cloud
- Business Process Automation
- Workflow Automation
- Dashboards
- Web Portals
- E-Commerce Applications
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We first conduct a detailed analysis of customer's on-premise applications and services to understand the business process. We use our expertise with Microsoft Azure to recommend cloud solutions that can effectively replace a customer's existing on-premise solutions. We then use our development capability to efficiently migrate the services into Cloud. Our dedicated automated testers ensure that like-for-like comparison is done between on-premise and Cloud systems and sign-off only if no discrepancies are found.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Microsoft Azure
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Our project life-cycle includes ample time for systems testing before an application is handed over for user acceptance testing. We leverage latest technologies and automation testing to maximise productivity. Automating a series of repeatable tests creates a solid platform for regression testing and any new feature releases are automatically validated to ensure they do not break existing functionality. Finally, for web application, we use automated tools to conduct load and performance testing to ensure that the application can sustain heavy loads for prolonged periods. We leverage auto-scaling functionality of Cloud services to create an application that can scale out in periods of high demand and scale in during slump times to save on costs.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We provide support and maintenance for applications developed by us as well as legacy or third-party applications. Our developers have experience with a wide range of technologies so we are able to accommodate virtually any application that an organisation can throw at us. Our core strength is support applications built using Microsoft technologies. We have stringent SLAs in place and have a solid support process to minimise downtime in business critical applications.
Service scope
- Service constraints
- We provide support remotely. Our customer service agents are available via email, phone or MS teams. However, in cases where we need to be physically present in the client organisation to solve an issue, our team can travel and work as needed.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Working days are Monday - Friday 9:00AM to 5:00PM (UK Time)
P1 - Critical (reputational issue for the client) - 2 hours (during working days or 2 hours from the start of next working day if raised during non-working hours)
P2 - Priority (time critical activity) - 3 working days
P3 - Standard (all other issues) - 10 working days - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Every client is assigned a dedicated Account Manager, who acts as the main point of contact. In addition, depending on the technologies used, we will provide 2nd line support and cloud support engineers to meet the SLA requirements. All support contracts are priced based on the resources provided. Prices for 2nd line frontend, backend and cloud support can be found in our pricing document. A 2nd line support engineer works on fixing time-critical issues, bug fixes and minor enhancements in the application. Major enhancements or new features would be out of scope of support and shall be handled as individual projects.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
- Wellbeing
Fighting climate change
Even though we are a micro-organisation, we take environment very seriously. We play a significant role in environmental sustainability by adopting Sustainable Software Engineering practices.
Carbon Footprint: As a micro-organisation using 100% green energy provider for electricity, using an electric car for transport and leveraging remote working, our carbon foot print is very small. Our only scope 1 emissions are from gas used for heating the registered office. We use the carbon footprint calculator from carbontrust.com to compile our carbon footprint stats report and benchmark results.Equal opportunity
Promote Local Skills and Employment: We are promoting the return of local women into tech roles after taking a career hiatus by offering mentoring, training and hiring them into appropriate roles. Our goal for 2024 is to start an apprenticeship program to open up opportunities in tech sector for local students.Wellbeing
Supporting Growth of Responsible Regional Business Practices: Employee well-being is very important to us. We offer flexible remote working and no fixed hours. Our staff can set their own hours and work around childcare responsibilities as long as they can meet the deliverables.
Pricing
- Price
- £300 to £700 a user a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sai@mastersoftware.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.