ISLACARE LTD

Isla Health Digital Pathway Platform - Community

Isla is a specialty-agnostic Digital Pathway Platform that supports remote, asynchronous care delivery. It automates the collection and review of clinical data, including images, video, audio, and structured assessments, enabling community trusts to manage patient pathways from referral through to remote patient monitoring while reducing reliance on face-to-face appointments.

Features

• Forms, images, video and audio (clinician capture and patient submission)
• Automation to optimise pathways and standardise best practice
• Decision-support algorithms with intuitive clinical user interface
• Risk-stratified caseload lists for remote monitoring and management
• Joined up care across Acute and Community
• Longitudinal views highlighting patient progress or deterioration
• Offline access to support clinicians in areas with poor connectivity
• Seamless integration with EPRs, NHS App, eRS, FDP and PDS
• Customisable dashboards and reporting for service oversight
• Multi-language translation across all patient-facing forms

Benefits

• 75% of care home caseload de-escalated to planned intervention
• 15% of care home caseload managed virtually
• 22% fewer contacts per episode of care
• 3.8x faster to receive specialist input
• 4% reduction in monthly contacts per patient
• Home visits per patient reduced through self management
• 27,000 km of staff travel saved annually
• 74% faster from referral received to review
• 52% of patients avoiding a face-to-face appointment
• 92% of patients recommending the care received through Isla

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@isla.health. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

816379856259901

Contact

Peter Hansell
07956943014
tenders@isla.health

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None related to this service
• System requirements: Requires a modern, web-standards complaint browser

User support

• Email or online ticketing support: Yes
• Support response times: Support is categorised into four priority levels. Priority 1: where system access is unavailable or unusable, with a 2-hour response and 8-hour resolution. Priority 2: where the system is accessible but malfunctioning with no workaround, with a 4-hour response and 1 working day resolution. Priority 3: where disruption exists but a workaround allows continued operation, with a 12-hour response and 3 working day resolution. Priority 4: minor intermittent issues, with a 24-hour response and 5 working day resolution. At weekends, response targets apply, but resolution times resume in working days unless a priority 1 is identified.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We use Intercom as our web chat platform and rely on their robust accessibility testing and compliance standards. Intercom maintains WCAG 2.2 Level AA compliance and conducts regular accessibility audits to ensure their platform meets international accessibility standards. Their chat widget includes features such as keyboard navigation support, screen reader compatibility, and proper ARIA labelling. As part of our vendor selection and ongoing review process, we evaluate third-party providers' accessibility commitments to ensure they align with our organisation's accessibility requirements.
• Onsite support: Yes
• Support levels: Isla offers a transparent, multi-tiered support structure designed to ensure clinical safety and platform reliability.; ; Support tiers and response times support is categorised by urgency and impact:; ; User support: Available 09:00 to 17:00 (Mon–Fri) via telephone, email, and in-platform chat.; ; Technical support: Critical level 1 (system unusable) incidents receive 24-hour coverage with a 2-hour response and 8-hour diagnosis guarantee. Lower-priority levels range from a 4-hour response (Level 2) to 24 hours (Level 4).; ; Dedicated expertise and support, including technical assistance and infrastructure maintenance, is included in the annual license fee at no additional cost.; ; Every partner is assigned a dedicated Technical Programme Manager (TPM). The TPM acts as your primary point of contact, managing the technical implementation, troubleshooting interfaces, and monitoring platform adoption. Additionally, a named Delivery Lead is assigned to handle high-level escalations. This approach ensures you have expert guidance throughout the contract lifecycle without hidden fees for specialised technical oversight.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Getting started with Isla is a straightforward and well-supported process. Each organisation is assigned a dedicated Technical Programme Manager who leads implementation and mobilisation from start to finish.; ; Training is delivered through a blended approach and tailored to different user roles. This includes live and recorded Microsoft Teams sessions, typically 45 minutes long, as well as onsite training to support clinical engagement and fine-tune pathway configuration. We also use a train-the-trainer and local champions model to build expertise within teams.; ; Users have access to a comprehensive online resource centre containing clinician manuals, video walkthroughs, and help articles. This also supports self-onboarding for teams that prefer flexible learning.; ; Onboarding can be role-specific. Clinicians are trained on data capture and referrals, while administrators receive focused training on user management, audit logs, and troubleshooting.; ; After go-live, Isla provides ongoing support. Platform support is available 24/7, with dedicated email and telephone help desks during business hours, 9am to 6pm.; ; Users can register securely using email and password, NHSmail, or CIS2, with optional mobile two-factor authentication.; ; This approach ensures every team member is confident using Isla from day one.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Multimedia (Video)
• End-of-contract data extraction: Upon contract expiry or termination, Isla ensures secure data repatriation through a structured Exit Strategy and Plan. A transition team, established at least three months prior, manages the orderly transfer of end-user data, RBAC permissions, and organisational records.; ; Extraction methods: Isla provides several non-proprietary mechanisms for data transfer at no extra cost:; ; Structured feeds: Data can be output via HL7 standards for direct integration into Trust systems.; ; Document exports: Patient records and clinical data are available as PDFs for easy migration into Electronic Patient Records (EPRs).; ; Media & bulk data: Users can download individual images, videos, and audio files. Operational data can be filtered and exported as .csv files for auditing.; ; Cloud portability: Data stored via Firebase/GCP can be exported in common formats to prevent vendor lock-in.; ; Governance: Once data is successfully repatriated, the transition team oversees the removal of user access. All remaining data is then sanitised or deleted in strict accordance with data protection policies and the service agreement.
• End-of-contract process: At the conclusion of the contract, Isla establishes a transition team at least three months prior to the end date. This team manages an orderly exit, including secure extraction and repatriation of all organisational and end-user data. Once data transfer is complete, user access is removed and data is securely sanitised in line with HMG Infosec Standard 5.; ; The contract operates on a single annual licence fee, which will include all data extraction, deletion of data and user offboarding at contract end.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our platform is optimised for both mobile and desktop experiences. We've developed mobile-first features including offline access and a streamlined submission flow, recognising these as priorities for mobile users. Meanwhile, our desktop experience focuses on review and optimisation workflows, specifically designed to leverage larger screens and more comprehensive tools. Desktop users benefit from advanced features such as select-to-compare functionality, interactive graphs, and pathway configuration options.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The Isla Health service interface is a cloud-based, device-agnostic platform. It provides user-facing interfaces for clinicians and patients, alongside secure back-end integrations to support interoperability with existing healthcare systems. Clinicians access a web-based portal via modern browsers using secure authentication, including NHSmail or CIS2, with tools to review submissions, manage caseloads, view dashboards and annotate images. ; ; Patients access Isla through a secure link sent by SMS or email, with no app download required, enabling them to submit images, videos, audio, and questionnaires directly via their browser.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We test new features with users of varying ages and language backgrounds (including non-native English speakers). We recently ran an accessibility audit with the Digital Accessibility Centre (DAC), who conducted a comprehensive evaluation of our patient submission flow. This included testing with users who have a range of disabilities - including visual impairments, motor disabilities, cognitive differences, and those using assistive technologies such as screen readers, voice control, and keyboard-only navigation. DAC provided detailed feedback on WCAG compliance and practical usability issues that real users with disabilities would encounter.
• API: Yes
• What users can and can't do using the API: Setup is a manual process, where a tech support or engineer on our side will configure appropriate settings, configurations, certificates in collaboration with the client teams/reps.; API actions are mostly scoped by organisation, allowing users to create or update patients, appointments and related data. ; Our APIs all have security requirements, requiring us to setup per-organisation access. Without valid credentials, access is denied.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Isla is a highly configurable platform that adapts to diverse clinical pathways through a blend of self-service tools and expert support.; ; What can be customised:; Clinical Forms: Questionnaires support conditional logic, scoring, and multi-language versions.; Automated workflows: Teams can configure schedules for patient requests based on specific clinical protocols.; Feature flags: Organisations can toggle specific functionalities, such as sound recordings, 2FA enforcement, or SMS vs. email notifications.; Data structures: Users can define folder templates and bespoke outcome measures to standardise reporting.; ; How and who can customise:; Isla support team: Handles complex configurations, including new form development and system integrations, ensuring version control and clinical safety.; Organisation/team admins: Manage user access, audit logs, and organisation-wide feature toggles via the admin dashboard.; Clinical Teams: Clinicians can directly customise forms, patient-specific schedules and thresholds, create folder templates, and apply clinical tags to filter caseloads.; ; While Isla manages the technical build of complex pathways, our partners are able to amend their pathways and questionnaires/forms where applicable.

Scaling

• Independence of resources: Isla ensures consistent performance through a serverless cloud architecture on Google Cloud Platform (GCP). Key safeguards include:; ; Auto-Scaling: Resources automatically scale to handle traffic spikes, ensuring high activity in one organization doesn't impact others.; ; High Capacity: Our infrastructure supports 200,000 concurrent users, far exceeding current peak demands.; ; Resource Limits: We enforce file size constraints (e.g. 500MB for patients) and throttling to prevent bandwidth monopolisation.; ; Resilience: Multi-zone redundancy and automated failover maintain a 99.9% uptime guarantee.; ; Isolation: Logical segregation and strict IAM roles ensure data processing remains secure and independent.

Analytics

• Service usage metrics: Yes
• Metrics types: Isla provides comprehensive usage metrics via real-time dashboards and automated reports. Key metrics include:; ; Volumes: Total submissions (images/videos/forms), referral counts, and average submissions per patient.; ; User Activity: Active user tracking, breakdown by role (e.g. GP, Nurse), and detailed audit logs.; ; Engagement: Patient response rates and identification of non-responders to prevent lost follow-ups.; ; Data is accessible through Looker Studio for interactive visualisation, Google BigQuery for BI tool integration (Power BI/Tableau), and .csv exports. All reporting and API access are included within the standard license fee.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Isla offers flexible data export options for both manual and automated needs:; ; Manual: Users can download clinical records as PDFs, multimedia (images/video) locally, or operational/audit logs as .csv files for analysis.; ; Automated: Real-time data transfer is supported via HL7/FHIR feeds, REST APIs, and SFTP. Integration with Google BigQuery also enables dynamic exports for BI tools like Power BI.; ; Bulk/Exit: Upon contract end, all data, including RBAC permissions, is repatriated in non-proprietary formats to ensure interoperability.; ; All export functionality is included in the license fee at no extra cost.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Multimedia (Images/Video)
  • PDFs
• Data import formats:
  • CSV
  • Other
• Other data import formats: HL7/FHIR feeds

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Isla guarantees a 99.9% uptime for all production-ready code, supported by an architecture designed for zero-downtime deployments.; ; Incident Response SLAs We categorise service failures into four levels to ensure rapid resolution:; ; Level 1 (System Unusable): 2-hour response; 8-hour diagnosis.; Level 2 (System Malfunctioning): 4-hour response; 1-working-day diagnosis.; Level 3 (Disruption with Workaround): 12-hour response; 3-working-day diagnosis.; Level 4 (Minor Inconvenience): 24-hour response; 5-working-day diagnosis.; ; Service Credits and Refunds If availability falls below our standard, customers are entitled to Service Credits based on their monthly subscription cost:; ; 10% Credit: If monthly uptime is between 95% and 99%.; 25% Credit: If monthly uptime falls below 95%.; ; These credits are the exclusive remedy for unavailability and are usually applied to future payments. For customers who have prepaid their entire contract, these credits are issued as direct refunds. This structured approach ensures clinical teams can rely on platform stability while maintaining clear financial accountability.
• Approach to resilience: Isla’s resilience is built on a cloud-native, serverless architecture hosted on Google Cloud Platform (GCP), ensuring high availability and fault tolerance.; ; Architecture and Datacentre Resilience:; ; Auto-Scaling & Zero-Downtime: The serverless design automatically scales resources to meet demand fluctuations, while zero-downtime deployments ensure updates never interrupt clinical workflows.; ; Infrastructure Redundancy: By leveraging GCP’s global footprint, Isla eliminates single points of failure. If a datacentre or Availability Zone fails, traffic automatically shifts to alternative zones.; ; Data Residency: UK data is stored in London (europe-west2), while EU data is hosted in Frankfurt (europe-west3).; ; Data Protection and Recovery:; ; Rigorous Backups: Production data is backed up every two hours and stored in a physically separate geographic location. All backups are encrypted using AES-256.; ; Rapid Recovery: We utilise "Point in Time" recovery, allowing specific data to be restored within minutes.; ; Continuous Testing: Isla conducts disaster recovery simulations twice yearly and maintains a 99.9% uptime guarantee. Proactive monitoring via Sentry and GCP ensures any anomalies trigger immediate engineering alerts.
• Outage reporting: Isla manages outage reporting through a structured Incident Response & Disaster Recovery Policy, prioritising direct communication over public-facing automated tools.; ; Notification Methods:; Direct communication: In the event of a system interruption, Isla commits to informing clients immediately. This is typically managed via email alerts and direct contact with designated clinical or technical leads.; ; Escalation pathways: During onboarding, Isla provides clients with dedicated contact details for partnership and delivery leads. The service desk remains accessible via telephone and email for real-time updates.; ; Reporting status: The incident response lead provides formal investigation findings and resolution reports to all affected stakeholders following an event.; ; Internal detection: Isla utilises proactive monitoring to identify issues before they impact users:; ; Automated alerting: Using Sentry and GCP cloud logging, the system monitors performance in real-time.; ; Rapid response: Critical logs trigger immediate notifications to Isla’s engineering team via slack, ensuring a fast transition from detection to resolution.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: Native Login: Requires domain-whitelisted emails (e.g. @nhs.net), 15-character complex passwords, and enforced SMS-based Two-Factor Authentication (2FA).; ; Single Sign-On (SSO): Supports seamless, secure login via NHSmail (OAuth2) and CIS2, leveraging their existing security protocols.; ; Contextual Launch: Clinicians can launch Isla directly from within EPRs like Epic or Cerner. This uses an OAuth2 redirect authorised via a Google service account, automatically authenticating the user in the specific patient’s context to eliminate manual logins and improve workflow efficiency.
• Access restrictions in management interfaces and support channels: Isla restricts access to management and support interfaces through strict RBAC, the principle of least privilege, and MFA.; ; Management interfaces administrative access requires formal approval from the CTO. Infrastructure access (GCP) is limited to senior staff via IAM roles.; ; Support channels only vetted, MFA-authenticated personnel access support tools. All devices must be encrypted and use VPNs on public networks. Support follows defined hours, with 24-hour access restricted to critical outages.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CSM version 4.0
• Information security policies and processes: Isla maintains a robust security framework aligned with NHS standards and UK/EU legislation. Key components include:; ; Certifications & compliance: We hold Cyber Essentials Plus and are fully compliant with the NHS DSP Toolkit, DTAC, and DCB0129/DCB0160 clinical safety standards. While pursuing organisational ISO 27001 certification, our ISMS aligns with its requirements, and our hosting provider (GCP) is fully certified.; ; Technical controls:; Encryption: Data is encrypted at rest via AES-256 and in transit using TLS 1.2/1.3.; Access: We enforce MFA/2FA, 15-character password minimums, and strict Role-Based Access Controls (RBAC).; Residency: UK data is stored in London; EU data in Frankfurt. No data is stored locally on devices.; ; Operational Processes:; Testing: We undergo annual CREST-accredited penetration testing and fortnightly security sweeps.; Vulnerability Management: Regular scanning and automated patching are standard.; Incident response: We follow a 23-step management process, guaranteeing data controller notification within 72 hours of any breach.; Staff training: All employees undergo annual Information Governance training, with engineers receiving specialised OWASP training.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Isla manages service components and updates through a structured change management SOP and product release controls policy.; ; Component tracking: We utilise Infrastructure as Code (Terraform) and GitHub to track service components throughout their lifecycle. CI/CD pipelines automate deployments, ensuring consistency across physically separated development, test, and production environments. Asset registers for hardware and software ensure all components remain supported.; ; Security impact assessment: Security is integrated into the design phase. Before merging, code undergoes automated scanning (Sonarcloud) and peer reviews. Hazard workshops assess clinical and security risks; any high-risk feature is blocked from deployment.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Isla’s vulnerability management is governed by a strict Patch Management and System Updates Policy.; ; Threat assessment & sources We identify threats via Cloud IDS for network detection, sonarcloud for pipeline security scanning, and fortnightly reviews by the CTO. Intelligence is sourced from automated dependency trackers, vendor security bulletins (Google, Apple, Microsoft), and annual CREST-accredited penetration tests.; ; Patch deployment:; Critical updates: High-risk patches are deployed within 14 days.; Anti-Malware: Signature updates occur daily (every two hours on key systems).; Automation: SaaS platform updates are live upon refresh, with device auto-updates enabled wherever possible.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Isla uses a multi-layered approach to identify and resolve security compromises.; ; Identification We use Cloud IDS for network threat detection and Sentry/GCP Cloud Logging for real-time error monitoring. Automated alerts notify engineers via Slack instantly. Additionally, the CTO conducts fortnightly security sweeps and weekly log reviews to spot unusual activity.; ; Response & timelines response follows a documented Incident Response Policy:; ; Isolation: Disabling accounts or systems to stop breaches.; ; Evidence: Preserving logs and RAM for investigation.; ; Recovery: Using "Point in Time" restoration.; ; We respond to critical incidents within 2 hours and notify the data controller within 72 hours of any breach.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Isla follows a structured 23-step Incident Response Policy for clinical continuity and security.; ; Proactive Management: We maintain pre-defined protocols for common events like malware, equipment loss, and data breaches. Critical data is protected via "Point in Time" recovery.; ; Reporting & support:; Users: Report via the Service Desk (email/phone), in-platform chat, or 24-hour emergency support for critical outages.; Internal: Sentry and GCP provide automated real-time alerts.; Communication: Clients receive immediate updates during incidents. Formal reports detailing root causes and resolutions are shared post-incident. Data breaches are reported within 72 hours.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We run focused pilot programmes to validate Isla’s impact within your clinical pathways. These are collaborative trials designed to generate meaningful evidence and support a clear route to scale. Pilots are selectively offered to organisations ready to actively evaluate outcomes, including clinical efficiency and patient benefit.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 27f31b08-7f55-4105-8638-b33594caf722
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 9e423790-8922-415d-b889-d164d061bdad
• Other security certifications: Yes
• Any other security certifications:
  • DTAC (Digital Technology Assessment Criteria) - 100% Compliance
  • NHS Data Security Protection Toolkit (DSPT)

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@isla.health. Tell them what format you need. It will help if you say what assistive technology you use.