PRESIDIO SOLUTIONS UK LIMITED

Security Services - Networks

Our Managed Security Services provide 24/7 expert oversight of Palo Alto and Fortinet ecosystems. We deliver proactive threat detection, Zero Trust architecture, and micro-segmentation for private clouds. Our service ensures continuous compliance, manages secure SD-WAN/VPN, and provides specialized incident response to mitigate risk and protect critical infrastructure.

Features

• 24/7 proactive monitoring and management of Palo Alto firewall estates.
• Specialized implementation of Fortinet Security Fabric and automated threat protection.
• Implementation of Zero Trust network access and secure micro-segmentation strategies.
• Continuous security policy optimization and firewall rule-base auditing services.
• Management of secure SD-WAN and encrypted VPN remote access solutions.
• Integrated Intrusion Prevention Systems (IPS) and advanced malware protection setup.
• Comprehensive vulnerability scanning and security posture assessment for cloud networks.
• Expert technical assurance for complex hybrid-cloud security architecture and design.
• Automated security reporting and compliance auditing.

Benefits

• Reduces business risk by providing continuous 24/7 proactive threat monitoring.
• Ensures regulatory compliance with Cyber Essentials Plus and ISO27001 standards.
• Minimizes lateral threat movement through robust micro-segmentation and Zero Trust.
• Lowers operational costs by centralizing multi-vendor security management and reporting.
• Accelerates incident response times through automated security orchestration and alerting.
• Protects critical data assets with advanced next-generation firewall security features.
• Improves network performance via optimized security policies and traffic inspection.
• Enhances organizational resilience against sophisticated and evolving cyber-attack vectors.
• Supports secure remote working with high-performance encrypted VPN connectivity solutions.
• Simplifies security governance using comprehensive audit trails and management dashboards.

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at procurementuk@presidio.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

816783224056317

Contact

Procurement UK
07717405567
procurementuk@presidio.com

About your service

• Service categories:

  Cloud Support Services

  Security Services

  • Other

Service scope

• Service constraints: Remote-First Support: Standard operations are delivered remotely; on-site presence requires separate agreement and travel expenses.; Hardware Ownership: Buyers must provide all physical networking hardware (e.g., Cisco switches, Palo Alto appliances).; Licensing: Buyers are responsible for maintaining active vendor support contracts (e.g., SmartNet, Premium Support).; Maintenance Windows: Major configuration changes are limited to pre-agreed windows to avoid service disruption.; Supported Versions: Support covers only vendor-certified, non-End-of-Life software.; Security Clearance: Site-specific clearance requirements (e.g., SC/DV) may affect lead times for specialist personnel allocation.

User support

• Email or online ticketing support: Yes
• Support response times: Yes – support is provided via email or a ticketing system during agreed service delivery periods.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Support levels are agreed on a per-engagement basis and aligned to the scope, duration, and nature of the service being delivered.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Pricing

• Discount for educational organisations: No

Architecture roles

Technical architect

Role level	UK Rate	Offshore Rate
Technical architect	£800.00

IT operations roles

Infrastructure engineer

Role level	UK Rate	Offshore Rate
Infrastructure engineer	£700.00

Infrastructure operations engineer

Role level	UK Rate	Offshore Rate
Infrastructure operations engineer	£625.00

Service desk manager

Role level	UK Rate	Offshore Rate
Service desk analyst	£375.00

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: A-Lign Compliance and Security inc
• ISO/IEC 27001 accreditation date: Monday 1 September 2025
• What the ISO/IEC 27001 doesn’t cover: Requires edit
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Monday 26 January 2026
• What the ISO 9001 doesn’t cover: Scope limitation: Our QMS certification applies to the provision of cloud service resale and associated support activities delivered from our UK based operations team. It does not cover the design, development, or operation of the SaaS platforms themselves (e.g., Druva, CommVault, Veeam, Mimecast), as these are owned and managed by third-party vendors.; Non-applicable requirements: ISO 9001 clause 8.3 (Design & Development) is not applicable, as we do not design or develop software or cloud platforms; we act solely as a reseller and provide configuration and support services.; Third-party exclusions: Vendor-managed infrastructure, data centres, and security operations for the SaaS products are outside our certified QMS. These remain under the control of the respective vendors’ management systems.; Geographic exclusions: Our certification covers UK-based operations only; offshore vendor facilities and global support centres are not within scope.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 54eff155-3b4c-4a81-9914-e6886f4fac17
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 7b547487-b146-4ebf-8af3-2f843e6350b2
• Other security certifications: Yes
• Any other security certifications: NHS DSP Toolkit

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at procurementuk@presidio.com. Tell them what format you need. It will help if you say what assistive technology you use.