IRIS SOFTWARE LIMITED

IRIS Reach

IRIS Reach is a cloud-based multi-language communication and engagement platform for schools. Reach provides the functionality to manage everything from email to SMS and social media. It makes parent communications easier, faster, and more effective. The app can be school branded, with instant translation.

Features

• SMS, Email, and In-App communications from school to parents
• Customisable MyEd mobile app for parents
• Two way communications for SMS, Email and In-app
• MIS Integration to read and write data from MIS system
• Translation of messages into 40+ languages
• Attendance messages and management with marks writeback
• Form manager to create, send and receive answers from parents
• Arrange, book and collate parents’ evening appointments – including video
• Digitally send out reports, exam timetables and exam results
• Create and send microsites to share newsletters

Benefits

• Centralise parent engagement, making everything easier for staff and parents
• Strengthens home/school partnerships
• Streamline processes and reduce time-consuming administration
• Streamlines parent’s evenings with a fully digital process
• Eliminates paper-based communications from schools and homes
• Reduces supplier and print related costs
• Facilitate a cashless school environment

£1,667 a licence a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at BidTeam@iris.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

816991109105655

Contact

Bid Team
0344 225 1525
BidTeam@iris.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: IRIS Ed:gen
• Cloud deployment model: Private cloud
• Service constraints: None known
• System requirements:
  • Web browser for school application
  • IOS 11 +
  • Android 4 for parent app

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Any new ticket is responded to within 10 minutes to confirm the ticket has been created and advising the user of the ticket reference number.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Not applicable
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: Our support KPIs are: 90% of inbound calls answered within 30 seconds. 88% of tickets resolved within 48 working hours (tickets worked in order of priority), 92% ticket satisfaction
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A full implementation and training service is provided by our team to ensure smooth onboarding
• Service documentation: Yes
• Documentation formats:
  • HTML
  • Other
• Other documentation formats: Online help hub
• End-of-contract data extraction: Data is extracted via a CSV export
• End-of-contract process: The account is closed, all retained data is securely removed.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Responsive platform so the layout adapts to the screen size
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Service cloud
• Accessibility standards: None or don’t know
• Description of accessibility: Not applicable
• Accessibility testing: None
• API: No
• Customisation available: No

Scaling

• Independence of resources: Infrastructure is built to withstand loads over and above normal usage, especially around snow day communications.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users can export their data via CSV exports of reports
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: All data is encrypted at rest and hosted in Tier 4 data centers with strictly controlled access.

Availability and resilience

• Guaranteed availability: 99.9% uptime
• Approach to resilience: Backup data centres are in place to take over if an outage occurs
• Outage reporting: Monitoring software alerts our teams, if an outage occurs we have a Critical Incient team to manage communications to customers

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Username (email) and password with optional 2FA
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We have a team dedicated to the review and update of all security standards
• Information security policies and processes: IRIS has a suite of internal policies and procedures, including but not limited to:; IRIS Group Data Protection Policy V3; IRIS Information Security and Acceptable Use Policies Summary V3; IRIS Data classification and handling policy; Personal data incidents reporting procedure; Engineering Personal Data Breach Policy

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: An internal Change review board reviews and approves each change to our software
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Internal and external PEN tests are completed annualy to determine any vulnerabilities
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Mulitple software continually monitors our environment with alerts to the relevant people in place.
• Incident management type: Supplier-defined controls
• Incident management approach: In line with IRIS incident management policy and procedures.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  IRIS exist to simplify the lives of businesses, schools, and organisations, by providing software solutions and services that enhance operational compliance, efficiency, and accuracy, empowering the users of our technology to look forward with certainty and confidence. We aim to offer our solution in the most sustainable, environmental-friendly way.; Initiatives to deliver additional environmental benefits in our contracts include:; - Delivery and implementation of software remotely, where appropriate, reducing carbon emissions created by various methods of transport; - Online training videos and content, no paper documentation needed; ; We have established our goal to become carbon neutral by 2030 and an action plan is in place, with steps including:; - supplier sustainability reviews; - using low energy office equipment; - committing to a laptop reuse/recycle scheme; ; We employ 1900+ staff, actively seeking out ideas and opinions from staff as to ways we could decrease our environmental impact and work in more sustainable ways. ; ; Our IRIS Green Group, comprised of staff across the business, identify, share, educate and promote environmental awareness within the company, encouraging the adoption of green initiatives and targets to help influence both IRIS, its employees, its outputs, and its culture in lessening our environmental impact. Initiatives include:; ; Employee education. IRIS regularly promotes ways to positively impact our environment whilst reducing carbon emissions, including:; - Reducing monitor brightness from 100% to 70% can help reduce emissions by 20%; - Turning computers off at night, reducing energy consumption; - Reduce, reuse, and recycle – donating or selling old belongings; Supplier contracts. Commitment to responsibly choosing suppliers and partners, each subject to strict due diligence assessment on several subjects, including green credentials.; Giving back days. We encourage all employees to partake in three fully paid Giving Back Days, to do charitable activities in their communities or for our customers.

Pricing

• Price: £1,667 a licence a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at BidTeam@iris.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.