Roc Technologies Limited

Hyperautomation

Hyperautomation using AI/ML data science and business intelligence, low-code/no-code agile development, robotic process automation, and process mining and mapping. From discovery activity through to complex, enterprise project delivery and ongoing managed service to transform customer experience. Providing Elements, TIBCO, QPR, Netcall, Mendix, Jitterbit, FlowForma, Microsoft to deliver full hyperautomation capability.

Features

• Expert advisory services
• Recommending automation options
• Rapid application development in low-code hpaPaaS
• Process workflow discovery and process mining
• Data management and preparation for change
• Robotic Process Automation (RPA)
• Integration of Machine Learning (ML) generative AI solving business problems
• Agile project management using Dynamic Systems Development Method

Benefits

• Improved business performance
• Flexible and adaptable to shifting requirements
• Change at the speed of need
• Lower cost of operations
• Accelerated delivery of results
• Increased certainty based on complete understanding in discovery
• Improved customer experience through optimised customer journeys
• Augment enterprise capability with bespoke rather than off-the-shelf solutions
• Real-time reporting: insight for analysis, highlights improvement opportunities.
• Highly experienced advisory capability

£700.00 to £1,500.00 a unit a day

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@roctechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

817494757158961

Contact

Tim Elton
01635 581188
publicsector@roctechnologies.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The service is subject to planned maintenance which will be notified in advance.
• System requirements:
  • Requires modern browser, Chrome, Edge, Firefox and Safari.
  • Internet Connectivity

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Target response times are subject to the contracted level of support and agreed SLA. Not all services will necessarily feature a user support element.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: This will depend on the nature of the project and the customer requirement for ongoing support services which can be lite-touch through to full service management. We can provide a basic level of support which can be included within the project cost and will include access by telephone or email to the support teams during contracted hours. This can be extended by discussion and agreement to suit the needs of the customer.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Roc can provide a range of user assistance, both technical and business, to support customers who are benefiting from Rapid Application Development. The assistance required will depend on the level of customer engagement in the execution of the service and could range from a consumer help guide, videos, handouts and training through to full enablement and handover of a solution to the customer's engineering and solution management teams. New customers are also assigned an Account Manager that will provide support.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be extracted via API integration to another system or by file exports.
• End-of-contract process: Once we have received written notice to terminate the service in line with this agreement, it will be scheduled for closure at the agreed date. We will advise you on available options to extract your data. On the agreed date all data stored including backups will be securely deleted using industry standard best practice methods.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Liberty Create platform has been designed to work equally well when used on both desktop and mobile devices. Whilst applications must be designed and built using a desktop device, the vast majority of user interfaces components will work equally well on either. Some features are designed to take advantage of the large screen sizes of a desktop device while some features require access to native mobile functionality so are only available on mobile. Create applications can be used via a web interface or a native app including offline capability.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Liberty Create provides a browser based service interface. This interface has been design to be intuitive and simple to use, whilst enabling full access to the user and administrative features provided by the Create application. User access to the service interface is secure, with roles and permissions assigned on log-in, controlling access to application features. Tailored service interfaces can be built in Create to support end customer access to the developed applications.
• Accessibility standards: None or don’t know
• Description of accessibility: As a browser based interface, 3rd party tools deployed on the user's desktop or browser can be used to support user accessibility. Support for Alt-Text and descriptions for web interfaces is built into the product, users can select from personal accessibility options such as contrasting colours, colour blindness palettes and displaying charts as tabular data
• Accessibility testing: Testing for specific 3rd party assistive technology is carried by users and based on the individual needs of their staff.
• API: Yes
• What users can and can't do using the API: The Liberty Create platform has a Generic REST adaptor that allows you to configure a connection to any REST based resource. In addition we have a number of adaptors created for specific solutions. API endpoints can be exposed using REST or SOAP. This allows you to configure endpoints and methods that third parties can consume to pull & push data or trigger events/actions. Liberty Create also provides ODBC views, allowing other applications to query the database directly. The API does not allow the user to setup or make changes to the configuration of the application.; There is also an On Premise Adapter to facilitate API directed integration to On Premise datasets and scripting.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Role based access can be granted to users with the appropriate skills and training to enable them to submit changes to delivered solutions. Changes can then be tested through standard processes prior to live implementation

Scaling

• Independence of resources: Create applications run on dedicated virtual instances using AWS cloud hosting. The AWS class of server provided is dedicated to each customer, and server monitoring tools are provided to customers to monitor their resources.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics can be defined based on the applications implemented. Typically this will include: Number of active instances, pages per minute, User logins and Records created per minute. All historic reports can be manually downloaded in csv file format.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Netcall, Jitterbit, Mendix, Microsoft, Analycat, Q9 Elements, QPR, Flow Forma

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: User export features are implemented as required and can use CSV, API or ODBC connection among others.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: PDF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Liberty Create has an agreed Service Availability of 99.5%.
• Approach to resilience: Information regarding the resilience of the data centre is available upon request
• Outage reporting: Netcall’s Cloud systems and services are proactively monitored for availability and system health by the event management process. System events and alerts of threshold breaches are detected by Netcall’s system management tools and these alert the Service Support Team of state changes, including service outages in any of Netcall Cloud service offerings. The alert to the customer contains information on which service has failed, the likely effect it will have on customers IT service along with reference information for follow up. Regular updates are provided to affected customers on the expected service restore time until de-escalation.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Create has a range of security controls to ensure the security requirements will be met. These include built in Role management, Security Policy, Login Control, Object permissions and Interface permissions.
• Access restrictions in management interfaces and support channels: Create has a range of security controls to ensure the security requirements will be met. These include built in Role management, Security Policy, Login Control, Object permissions and Interface permissions.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Limited
• ISO/IEC 27001 accreditation date: 26/4/2018
• What the ISO/IEC 27001 doesn’t cover: Individual cloud service providers and datacenters. We require them to hold their own accreditations.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO9001, ISO14001, SafeContractor
• Information security policies and processes: • Information Security Policy. • Clear Desk Policy. • Access Control Policy. • Information Classification Policy. • Data Protection Policy. • Network Access Control Policy. • Information Exchange Policy. • Password Policy. • Cryptographic Policy. • Acceptable Use Policy. • CCTV Policy. • Physical Security Policy.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: When developing applications for customers Roc will follow the applicable customer specified processes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: When developing applications for customers Roc will follow the applicable customer specified processes.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: When developing applications for customers Roc will follow the applicable customer specified processes.
• Incident management type: Supplier-defined controls
• Incident management approach: When developing applications for customers Roc will follow the applicable customer specified processes.; We have a documented incident management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL and the current ISO20000 and ISO27001 standards.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Roc is accredited to ISO14001, has a Carbon Reduction Plan and is committed to achieving Net Zero in Scope 1&2 by 2035 and Scope 3 by 2050. We have a comprehensive understanding of how to influence stakeholders to support environmental protection and improvement. Our approach involves engaging all relevant parties, raising awareness of environmental opportunities and encouraging participation in sustainable practices. ; To reconnect people with the environment and increase awareness of ways to protect and enhance it, we undertake these activities:; • Engagement: engaging with stakeholders to raise awareness of the benefits of environmental opportunities identified. Through workshops, seminars, and outreach programs, we highlight the importance of environmental conservation and encourage active participation in related initiatives.; • Co-design/creation: working collaboratively with stakeholders to devise and deliver solutions that support environmental objectives. Involving stakeholders in the design and implementation process ensures that initiatives are tailored to meet their needs and priorities while maximising environmental benefits.; • Training and education: providing training and education to influence behaviour and promote sustainable practices among staff, suppliers, Partners and other stakeholders. This may include workshops on waste reduction, energy efficiency, and sustainable resource management. Empowering individuals to make informed decisions that minimise their environmental footprint.; • Partnering/collaborating: partnering with community organisations and other stakeholders to engage the community in environmental initiatives related to contracts. Experienced in collaborating with local groups, we leverage expertise/eesources to support environmental objectives and foster community involvement in sustainability efforts.; • Volunteering opportunities: offering volunteering opportunities for contract workforce, enabling them to undertake activities that encourage direct positive impact on the environment. This may include tree planting, litter clean-up campaigns, or habitat restoration projects, providing hands-on opportunities for individuals to contribute to environmental improvement efforts.; Through this, we actively engage stakeholders in supporting environmental protection/improvement and fostering a collective sustainability commitment.

  Covid-19 recovery

  Roc is a people-based business and we have worked closely with our teams to co-create Covid recovery plans. Roc had significant revenue streams from the hospitality and aviation sector resulting in exposure and revenue reduction during the Pandemic. Following the Covid 19 Pandemic Roc created a Post Pandemic Recovery Programme. This programme is led by our employee forum with representatives from across the business. Initiative include:; ; Organisation-wide impact assessment re-baselining our business plan/strategy and to inform recovery plans; Strategy to minimise the impact whilst maximising the opportunities created by the Pandemic; A review of our financial structure and funding solutions; Moving legacy systems to SAS based Cloud solutions; Creating a business plan to mitigate the impact of a future Pandemic's; Investing in staff training and awareness to identify opportunities where Roc could support organisations with their post-Covid recovery plans ; Providing on-line desk booking solutions to encourage our staff to return safely to the office; Creating an apprenticeship programme across the business bringing on new talent; Building partnerships with local suppliers to support the local economy; Working with our investment partner BGF to identify opportunities for growth and investment, especially in STEM ; Partnering with Higher Education to improve student safety and student experience, encouraging students to return to Campus; Implementing space utilisation solutions to provide employees with real time visibility of office utilisation and space availability; Creating sustainability solutions that help clients with providing more environmentally friendly workplaces and working practices to support the post pandemic recovery; Investment in capabilities including our Network and Cyber Practices, aligning to high-growth areas underpinning our economic recovery.; Our planning means Roc is confident that it has a solid business foundation to mitigate the impact of any future Pandemics whilst taking advantage of Post Covid-19, focussing on relevant solutions/services for employees, partners and clients.

  Tackling economic inequality

  One of Roc’s key mantras is ‘to make a difference in the community of which we serve’. We are committed to tackling inequality at the root by creating new business and employment opportunities and by offering enhanced education and training.; Where possible Roc always partner with local suppliers as required in the delivery of our projects which creates employment and apprenticeship opportunities. Alongside this Roc promote prompt payment principles and we mirror this expectation across our supplier chain.; Roc is dedicated to enhancing the lives of disadvantaged children and young people across Roc and our customers local communities, this has been demonstrated through existing youth club sponsorships, and regular charitable donations.; Community investment: Greenham Common Trust ; Roc have recently moved into a new headquarters, leased by the Greenham Common Trust. The Trust’s sole aim is to promote charitable purposes for the benefit of the inhabitants of Newbury, where Roc is located, and its environs. ; Whilst mostly promoting social inclusion and community projects, the Trust also donate and contribute toward the local environment, such as restoration to the local Common, environmental improvements to local areas and construction of local wildlife ponds. ; By leasing our headquarters from such an organisation, this ensures Roc are ensuring that costs for this lease are being used to directly benefit the local environment. ; Roc have defined cultural values, one of which is to, “Make a Difference,” which underpins our support and involvement in community initiatives and charitable work. We do this in the form of sponsorship, donations to national and local charities, which may also be suggested by our staff, and the funding of community projects. Every suggestion is given consideration throughout Good Cause grant scheme, whereby our employees apply for funds to support local charities and initiatives which are important to them.

  Equal opportunity

  Roc is committed to promoting equal opportunity within our organisation and our supply chain through focus on Equality, Diversity and Inclusion.; Aiming to eliminate unlawful discrimination, harassment, and victimisation through:; • Educating all staff about the Act's provisions, emphasising the prohibition of discriminatory behaviour. ; • Regularly assessing policies, procedures, and decision-making processes, identifying/rectifying any discriminatory elements. ; • Establishing clear channels for reporting ensuring prompt investigation and appropriate action to ensure compliance.; We advance Equal Opportunity by: ; • Gathering data on protected characteristics to understand disparities. ; • Conducting equality impact assessments for new policies, services, and projects. Consider how they affect different groups, adjust accordingly. ; • Ensuring that reasonable adjustments are made to accommodate individuals with disabilities or other protected characteristics. ; Fostering good relations by promoting inclusion, engaging with the community, and celebrating diversity. ; We regularly share information demonstrating compliance with the Equality Duty and set measurable equality objectives. Roc is an equal opportunities employer, providing a service free from unfair and unlawful discrimination. ; Our commitment - We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. All employees are covered by our Equality, Inclusion & Diversity Policy individual differences are recognised/valued, and every employee is entitled to a dignified and respectful working environment. We offer training, development, and progression opportunities to all employees and review all our employment practices to ensure fairness. Over 50% of our leadership is female.; Our commitment as a Service Provider - We aim to fulfil roles from within the local regions and form partnerships with local organisations in service delivery. We aim to provide services to all clients regardless of their characteristics. We believe that equality in the workplace is good management practice and makes sound business sense. We seek to encourage applicants from diverse and underrepresented supported by flexible working policies.

  Wellbeing

  Roc is committed to provide a safe working environment that prioritises the physical and mental wellbeing of our staff. Roc has trained counsellors who are available to discuss any wellbeing concerns with colleagues. Our ESG forum is responsible for identifying and tackling any wellbeing related working issues.; Our family leave offering is to be improved for FY25, offering enhanced maternity, paternity, adoption and shared parental pay provisions. We will review the impact of this in our employee survey and continue to review our offering to ensure that we continually addressing the needs of working parents. ; We offer genuine flexibility over place of work for every role that isn’t subject to the conditions of a client contract (i.e. some roles are required by the client to be present at a particular location or for particular hours). All our roles are offered as either hybrid (with free choice of office days) or remote with flexible working hours considered where possible. Implementation of tax efficient nursery schemes to support working parents (salary sacrifice) – currently under consideration. Implementation of Roc Academy, utilising our apprenticeship levy. Targeting at least 40% spend at levels 2-4. Ensuring that a portion of our training budget is targeted at digital skills and levels 2-4. ; Our employees are our business, therefore Roc devotes a lot of resource to their wellbeing. These include access to a wide range of support materials on a multitude of topics ranging from mental health, to working from home to good nutrition, reducing stress and general good health; a 24hr mental and physical health hotline; Mental health first aiders; and Support groups – e.g. related to the menopause.; Roc provide an employee benefits scheme to all employees which also provides access to wellbeing advise with qualified counselling sessions if required.

Pricing

• Price: £700.00 to £1,500.00 a unit a day
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We can produce prototype solutions to a controlled and agreed scope to allow customers to understand the potential productivity and functional gains to be made through using this approach to developing applications.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@roctechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.