NEC SOFTWARE SOLUTIONS UK LIMITED

NEC Redact

A document redaction tool powered by artificial intelligence to automatically detect PII (Personally Identifiable Information) for consideration for redaction.

Features

• AI Powered Document Redaction

Benefits

• AI powered automatic identification of Personal Information
• Saves user time when redacting information
• Improves accuracy of redaction decisions

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psbidmgmt@necsws.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

817547481741719

Contact

NEC Frameworks Team
07852 936231
psbidmgmt@necsws.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Document
  • Media Services
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Only deployed via secure public cloud (AWS).
• System requirements: Accessed via browser

User support

• Email or online ticketing support: Yes
• Support response times: All logged incidents or service requests are acknowledged immediately via NEC’s ITSM Support Portal. There are no targeted response times for an incident resolver to contact the user after the call has been logged.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: NEC provides a single level support service, included in the standard charge for the solution. Details of support services:; ; Support response available 09:00-17:00 Monday-Friday excluding bank and public holidays in England and Wales.; The solution achieves a minimum of 99.5% availability measured 24x7.; End-users can log tickets online 24x7.; End-user has the option to assign the priority when logging the ticket, as follows:; Priority1: Complete or substantial loss of service, substantial damage to the Buyer’s/Authorised User’s data, or severe performance degradation such that the Buyer/Authorised User is unable to complete its core business functions with no viable work around.; Priority2: Significant loss of service, damage to the Authorised Users data, or performance degradation having limited impact such that the Authorised User can continue its business functions but with some loss of business efficiency.; Priority3: Loss of service with limited impact, such that the Authorised User can continue with its business functions with no loss of business efficiency.; Priority4: No loss of service. Incident has a cosmetic effect. NEC uses reasonable commercial endeavours to provide identification and resolution, obviation and/or mitigation of operational defects reported by the customer in the solution in accordance with these timescales. There are no resolution targets.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide training and supporting training material.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: As no data is retained within the product, this is not applicable.
• End-of-contract process: No additional costs. Access to the service is removed.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Not applicable

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: NEC Redact includes an API that supports integration by third party solutions.
• Accessibility standards: None or don’t know
• Description of accessibility: Not applicable
• Accessibility testing: Not applicable
• API: Yes
• What users can and can't do using the API: The API allows documents to be sent to DocDefender for redaction. The NEC Redact app is launched within the browser, if not already running.; When the user has made their redaction decisions using the DocDefender, a redacted version of the document is returned to the calling system via the API.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customisations are possible and are performed by NEC on request. These are made as part of the service.

Scaling

• Independence of resources: The product is hosted by AWS secure cloud using a serverless architecture that is designed to scale horizontally to meet the demand as it increases.

Analytics

• Service usage metrics: Yes
• Metrics types: The product includes a dashboard that shows levels of usage in terms of pages, documents, etc. For each month across the previous 12 months. It is also possible to see a refined view of the types and volumes of documents that have been processed by the product and the number of users that have accessed the service.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: As no data is retained within the product, this is not applicable.
• Data export formats: Other
• Other data export formats: Not applicable
• Data import formats: Other
• Other data import formats: Not applicable

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Resilience is included within the AWS architecture.
• Approach to resilience: The service availability is monitored by NEC.
• Outage reporting: The service availability is monitored by NEC.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Single sign-on is used via Entra ID
• Access restrictions in management interfaces and support channels: These are granted to specified users within the organisation by NEC on request.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Other
• Description of management access authentication: Management Access to the AWS solution is authenticated using Identity Federation via MS Entra. ; Whereby users need to be a member of a specific EntraID Security Group.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The NEC Information Security Management System (ISMS) is registered to the International Standard (ISO 27001:2022). Our security policies and procedures have been created to fully comply with the requirements of this ISO 27001 standard. NEC runs a full information security internal audit programme and is independently audited by the British Standards Institute (BSI). This audit reviews our security management controls, policies and processes and ensures these meet the required standard. ; Our security policies and procedures are updated at least annually, and include an Information Security Policy, Data Protection Policy and an Acceptable Use Policy. ; We have a Cyber Security Breach Response Plan providing a plan that will be initiated in the event of NEC experiencing a major cyber security breach, or in response to a high-risk situation that will cause a significant breach if the necessary co-ordinated, preventative action is not taken. Incidents are managed within the context of our ISO/IEC 20000-1 compliant IT Service Management system by dedicated Information Security personnel.; NEC has achieved NCSC Cyber Essentials Plus certification demonstrating our ability to implement processes and procedures that result in protection against the most common cyber threats and demonstrate commitment to cyber security.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: NEC is certified for ISO20000:2018 for Service Management.; The status, location and configuration of service components are tracked throughout their lifetime in the NEC Configuration Management Database (CMDB). This is held within the NEC IT Service Management System. Changes to that asset are made via a Change Request or Service Request.; An Impact Assessment (IA) is produced for each Change Request (CR), and a risk score is generated based on the content of the Impact Assessment. ; The CR and risk score is reviewed and approved by NEC, including members of the security team, before going to the customer for approval.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: NEC employs several different technologies related to vulnerability management, ensuring that all devices are updated regularly. Where possible automated patching is performed to ensure the timely implementation of updates and patches. Critical and security related updates and patches are proactively monitored and where necessary implemented as soon as possible. ; NEC is a member of the NCSC Cyber Security Information Sharing Partnership (CiSP) and subscribes to the NCSC Early Warning Service which scans for network abuse events on an organisation’s network, as well as vulnerable network services on an organisation’s Internet-facing services. Threats and CVEs are triaged by the InfoSec team.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: The NEC security monitoring policies/procedures are aligned with incident management policies and practices. Any significant security issues identified by analysis of monitoring alerts and/or reports will result in the NEC InfoSec team raising a security incident to initiate the associated detailed analysis process. ; NEC uses an advanced SIEM monitoring service as part of our protective monitoring solution. Our SIEM provides predefined alerts and reports that enable log sources to be processed and comply with NCSC guidance and the Data Protection Act 2018. ; Network monitoring-related alerts are sent to our central service management tool and monitored by a 24x7 Service Desk.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Our Incident Service Management Tool is available online 24/7 and updates will be communicated via email and/or telephone. The NEC Service Desk and ISMT is based on ITIL principles; all staff have ITIL foundation training. Key team members also hold qualifications in ITIL Service Management. High priority incidents can be reported by telephoning or emailing the NEC Service Desk. ; ; Our ISMT enables incident and support requests to be centrally managed as a unique event providing full traceability and audit history.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Full access to the service for a limited time that is agreed in advance.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institute (BSI)
• ISO/IEC 27001 accreditation date: Friday 7 June 2024
• What the ISO/IEC 27001 doesn’t cover: All our supporting services are in scope.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Standards Institute (BSI)
• ISO 9001 accreditation date: Sunday 23 March 2025
• What the ISO 9001 doesn’t cover: Services provided by NEC that are not development, test and support of our products.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 7f5cb813-628a-41f1-aaf5-c37764551202
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Cd276d2d-b032-4133-ae64-3e04eb38b000
• Other security certifications: Yes
• Any other security certifications:
  • ISO 20000:2018
  • ISO 22301:2019
  • ISO 14001:2015

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psbidmgmt@necsws.com. Tell them what format you need. It will help if you say what assistive technology you use.