APPCENTRIC LTD

Umbraco Website & Portal - Design, Development, Hosting and Support Services

Design and Development of Umbraco Websites and Portals including on going support, retainers and hosting services on either Microsoft Azure or Umbraco Cloud

Features

• Discovery including Stakeholder and User Analysis
• Design, Prototyping and User Testing
• Development Services by Certified Umbraco Engineers
• Hosting and DevOps using Microsoft Azure or Umbraco Cloud
• APIs and Integrations including CRMs (Dynamics, Hubspot, Salesforce)
• Backup and Disaster Recovery
• Application Insights and Reporting
• Uptime and Service Monitoring

Benefits

• Umbraco Platinum Partner
• Consultancy and Guidance on Best Practice
• Support with Defined SLAs
• Upgrade Planning
• Transparent Pricing Model
• Scalability Planning for Peak / Seasonal Usage
• Cloudflare Setup as Standard with automatic DDOS, Vulnerability Protection

£700 to £950 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@appcentric.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

817558165905539

Contact

Adam Raybone
0121 828 8500
hello@appcentric.co.uk

Planning

• Planning service: Yes
• How the planning service works: Consultation is carried out with the client via onsite or virtual workshops as part of a Discovery Phase.; ; The Discovery Phase includes multiple elements including;; ; - Stakeholder and User Analysis; - Feature Definition and Prioritisation; - User Journeys; - Technical Requirements, Limitations and Integrations; - Competitor Research; - Branding and Brand Guidelines; - Wire-framing and Prototyping; - User Testing
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Portal Development
  • Website Development
  • Mobile Application Development
  • Umbraco Content Management System Development

Training

• Training service provided: Yes
• How the training service works: After the implementation of a new product or service we provide training materials specifically created for that system.; ; We also hold workshops with stakeholders to train them on how to use all aspects of the new system and provide ongoing support services to answer any queries as they arise.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We providing hosting services on Microsoft Azure or Umbraco Cloud. As part of the planning stage we will identify base don the clients requirements which of the two options are a best fit.; ; If we are migrating systems from an existing cloud hosting provider we will liaise with any third parties and migrate the platform. We will then perform internal testing and provide access to the client for user acceptance testing. ; ; Once all testing is complete we will move the platform to production by changing any DNS settings and retire any pre existing infrastructure
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Appcentric carry out internal testing against the defined project scope prior to handing over for user acceptance testing.; ; During the UAT phase we will assist the client by helping them to create test plans or providing our own test plans for the system.; ; Performance testing can be carried out in a number of ways including load balance testing. The provision of hosting services will be based on estimated usage or previous analytics should we be migrating or replacing an existing system,

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We support cloud hosted systems through our support packages. These are based on a maximum number of retained hours per month and we will advise on how many hours we think are required based on each project.; ; Clients are given access to our support systems to raise issues and see them through to resolution. Any issues raised are dealt with in line with the SLAs defined in the support contract.; ; In addition our support services cover;; ; - Monitoring of Hosted environments; - Security Patching and Updates; - Account Management; - CI/CD pipeline management; - Cloud Repos management and access; - Bug and Issues Fixing; - Analytics and Reporting; - Data Backups; - Horizontal and Vertical Scaling Implementations

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This is depending on the support contract chosen by the client. Our basic support contract has the following SLAs;; ; - Critical Tickets (1 Hr); - High Priority Tickets (2 Hrs); - Medium Priority Tickets (4 Hrs); - Low Priority (8 Hrs); ; Our basic support package includes a fixed number of hours per month which is defined in the support contract and varies based on the size of the system.; ; Basic support packages have core working hours Mon-Fri 8am-6pm. Other support packages are available on request if weekend cover is required.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Each support package is tailored to the needs of the system and the end client.; ; Basic Support; This is based on a maximum number of hours per month, 8am - 6pm, Mon-Fri. The cost is £120 per hour defined in the contract.; ; Critical Support; This is based on a maximum number of hours per month, 8am - 9pm, Mon-Mon. The cost is £225 per hour defined in the contract.; ; With both contracts we provide a technical support manager and cloud engineers.; ; If required a custom support contract can be arranged.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  The technologies we provide (Umbraco and .Net) have a clear focus on reducing CPU / Memory requirements to ensure carbon reduction in the provision of Web based services. The latest versions of Umbraco have clearly reported Carbon footprint analysis and we encourage clients to upgrade regularly to reduce their carbon footprint.

Pricing

• Price: £700 to £950 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@appcentric.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.