| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £1,100.00 | £700.00 |
| Senior data architect | £1,200.00 | £900.00 |
| Chief data architect | £1,400.00 | £1,000.00 |
UNIFEYE LTD
Databricks Managed Services
Traditional 24/7 support models often focus on uptime, yet most challenges with modern data platforms like
Databricks stem from architecture, configuration, performance, or data quality, not outages.
That’s why our 2-tier model focuses on value, expertise, and measurable improvement, not ticket volumes.
Features
- Core Retainer - Platform health
- Core Retainer - Governance & KT
- Core Retainer - Predictable, Proactive Optimisation
- On-Demand Expert - Rapid Access to Expert Engineers
- On-Demand Expert - Deep Troubleshooting
- On-Demand Expert - Flexible usage based model
Benefits
- Provides predictable costs
- Fully flexible usage
- Reduces business risk due to proactive monitoring
- Expertise when needed
- Upskilling opportunity for in house staff
- Spend linked to ROI
Pricing
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@unifeye.ai.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
8 1 7 5 9 0 9 0 3 2 1 3 1 3 6
Contact
UNIFEYE LTD
David Gillard
Telephone: 07834772716
Email: info@unifeye.ai
About the service
- Service categories
-
- Cloud Support Services
- Ongoing Support
- Product support capabilities
- Product support capabilities
- Logging and management of incidents
- Logging and management of incidents
- Reporting and proactive results analysis
- Reporting and proactive results analysis
- Dispatch of service technicians and/or parts
- Dispatch of service technicians and/or parts
- End user training coordination
- End user training coordination
- Product support capabilities
- Ongoing Support
- Cloud Support Services
Service scope
- Service constraints
- We are an onshore UK only team designed to provide high value services, we do not currently have an offshore capability for this service type.
User support
- Email or online ticketing support
- Yes
- Support response times
- Response time of 24 hours (week days only).
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Response times - working hours (weekdays only):
P1 (High) - 4 hours
P2 (Medium) - 8 hours
P3 (Low) - 24 hours
Supplier type
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- No
Government Digital and Data Roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £800.00 | £500.00 |
| Senior data engineer | £1,000.00 | £700.00 |
| Lead data engineer | £1,200.00 | £800.00 |
| Head of data engineering | £1,350.00 | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee data scientist | £900.00 | |
| Associate data scientist | £1,000.00 | |
| Data scientist | £1,200.00 | |
| Principal data scientist | £1,350.00 | |
| Lead data scientist | £1,450.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £800.00 | |
| Delivery manager | £900.00 | |
| Senior delivery manager | £1,000.00 | |
| Head of (Agile) delivery management | £1,200.00 |
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- ISO/IEC 27001 accredited by
- Insight Assurance
- ISO/IEC 27001 accreditation date
- Tuesday 18 November 2025
- What the ISO/IEC 27001 doesn’t cover
- N/a
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber Essentials Certificate Number
- A6277a04-e93e-4fef-a174-4de7c50b545f
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Social value
- Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Volunteering opportunities for staff
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@unifeye.ai.
Tell them what format you need. It will help if you say what assistive technology you use.