GCI Network Solutions Ltd

Microsoft Teams Implementation Service by Nasstar

Full scale cloud, hybrid and on-premises deployment delivered by experienced, highly skilled consultants backed by a global technical support team. Implementation and on-boarding services include standard edition deployments, complex multi-site global enterprise solutions, legacy PBX/PSTN/SIP integration, new site expansion, upgrades and integrations. Also supply of associated hardware and applications

Features

• Pragmatic and structured approach
• Consultant led
• Fully documented deployment
• Clear configuration documentation provided
• Clear 'in-advance' warning for change management processes
• Functionality, user acceptance, service and business continuity testing
• One stop shop for full UC environment

Benefits

• Experienced delivery teams minimise time required to deploy
• More cost-effective to deploy when compared to using internal resource
• Reduced project costs
• Resource contingency covers against illness or resource contention

£750.00 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@nasstar.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

817885200329301

Contact

Mike Ayres
03450030000
tenders@nasstar.com

Planning

• Planning service: Yes
• How the planning service works: Using our detailed understanding of the various communication components, along with extensive experience and partner relationships, we can work with the client to plan out the adoption and roadmap for the required solutions. In addition we will consult on the best consumption models, taking into account the solution and requirements. This could be completely hosted or in the cloud, or an integrated mix of cloud or on-premises software/hardware.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft 365
  • Verint Financial Compliance / Dubber
  • Smarsh Vantage
  • Enghouse Communications Centre
  • Ribbon/AudioCodes SBCs and gateways
  • Pure-IP SIP
  • Nasstar SIP
  • Poly/AudioCodes/Yealink/Jabra hardware devices

Training

• Training service provided: Yes
• How the training service works: Our training services follow an adoption and change management best practice methodology. Starting in the early stages of the project we work with the client on user profiling and process analysis to create a strategic adoption plan to ensure maximum success. We then support the client through the pre-launch testing and training, before supporting any roll-out with a mix of training activities ranging from floor-walking, Helpdesk, train-the-trainer, online presence based, concierge services to name a few. Our adoption and change management services are supported by our own data analytics to automate and aid the training and reinforcement process. We also support the training beyond go-live with refresher courses, online services and usage monitoring to assess consumption levels and determine the automated dissemination of relevant content.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft 365
  • Verint Financial Compliance / Dubber
  • Enghouse Communications Centre
  • Ribbon / AudioCodes
  • Pure-IP
  • Poly/Yealink/Jabra

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our Strategic Consulting services help with planning and identifying the appropriate roadmap for migrating to the cloud. Then our delivery and on-boarding services support the set-up and migration to the cloud, incorporating the technical and user aspects.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft 365
  • Verint Financial Compliance/Dubber
  • Smarsh Vantage
  • Enghouse Communications Centre
  • Ribbon / AudioCodes
  • Pure-IP
  • Poly/Yealink/Jabra

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Before, during and post go-live, we offer services that test and monitor the performance of the service, including functional and systems validation testing, Quality of Service, capacity monitoring, usage and consumption trends

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Nasstar has a support function that can provide incident management, monitoring and event management, release management and service management for Cloud and software solutions

Service scope

• Service constraints: Support for legacy communications infrastructure is assessed on a case-by-case basis

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 15 minutes. Depending on exact client requirements, We can provide Critical first responder support via our telephone service based on the deployed architecture and we can provide up to 'Just in Time' 4th Line support
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: No specific AT user testing carried out, however our browser based services are all WCAG 2.1AA compliant.
• Support levels: We provide a premium Cloud support service which covers every requirement - up to 8 Dedicated engineers on premise team cover 6:00 to 18:00 and a remote team cover from 18:01 to 5:59. We can provide a Bespoke Support Service based on unique requirements.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, Verint, Dubber, Enghouse, Smarsh, Ribbon, AudioCodes, Pure-IP

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: United Registrar of Systems
• ISO/IEC 27001 accreditation date: 14/6/21
• What the ISO/IEC 27001 doesn’t cover: The Registered Scope is as follows: Information security management system for the delivery of communications and associated technologies, products and services provided by the Group.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SAQ-D self assessment
• PCI DSS accreditation date: 12/05/2023
• What the PCI DSS doesn’t cover: Nasstar’s PCI self-assessment covers all aspects of its Live Agent & IVR payment solution used by our customer to transit card payments from their customer to their merchant banks / payment service providers in a PCI compliant manner.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO27017
  • ISO27018
  • ISO20000
  • PSN
  • CISPE Code of Conduct Certification

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Nasstar is committed to creating innovative Technology with a positive impact by working with your organisation to ensure that opportunities under the contract deliver agreed Policy Outcomes and Model Award Criteria. Nasstar is committed to becoming Net Zero by 2050. Nasstar commits to working with your organisation to ensure that opportunities under the contract deliver agreed Policy Outcomes and Model Award Criteria. Nasstar understand our buyers have commitments in this area and will work with them at implementation stage. We routinely work to ensure delivery of meaningful positive input in this important area. Our initial discovery workshop will include a clear method statement stating how we will achieve Policy outcomes and how our commitment meets the Award Criteria, a timed project plan and process (detailing how we will implement agreed commitments and by when), and how we will monitor, measure and report on our commitments/the impact of our proposals. Related to ‘Fighting climate change’ we will focus on implementing effective measures to deliver any/all of the following benefits through the contract: • MAC 4.1 Deliver additional environmental benefits in the performance of the contract including working towards net-zero greenhouse gas emissions. • MAC 4.2 Influence staff, suppliers, customers, and communities through the delivery of the contract to support environmental protection and improvement which as part of our Social Value Commitment, this product offering will also be integrated into the company's Continuous Improvement Plan and will be scrutinised to identify, monitor, measure and achieve the MAC 4.2 measures. Example reporting metrics of benefits delivered under the contract may include: People-hours spent protecting/improving the environment under the contract, Number of green spaces created under the contract, reduction in emissions of greenhouse gases, reduction in water use, and reduction in waste to landfill.

  Covid-19 recovery

  Nasstar commits to working with your organisation to ensure that opportunities under the contract deliver agreed Policy Outcomes and Model Award Criteria. Nasstar understand our buyers have commitments in this area and will work with them at implementation stage. We routinely work to ensure delivery of meaningful positive input in this important area. Our initial discovery workshop will include a clear method statement stating how we will achieve Policy outcomes and how our commitment meets the Award Criteria, a timed project plan and process (detailing how we will implement agreed commitments and by when), and how we will monitor, measure and report on our commitments/the impact of our proposals. Related to ‘Covid-19 recovery’ we will focus on implementing effective measures to deliver any/all of the following benefits through the contract: • MAC 1.1: Creation of employment, re-training, and other return to work opportunities for those left unemployed by COVID-19, particularly new opportunities in high-growth sectors. • MAC 1.2: Support for people and communities to manage and recover from the impacts of COVID-19, including those worst affected or who are shielding. • MAC 1.3: Support for organisations and businesses to manage/recover from the impacts of COVID-19, including where new ways of working are needed to deliver services. • MAC 1.4: Support for the physical and mental health of people affected by COVID-19, including reducing the demand on health and care services. • MAC 1.5: Improvements to workplace conditions that support the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel solutions Example reporting metrics of benefits delivered under the contract may include: Number of FTE employment for those made redundant due to COVID-19, people-hours supporting local community integration related to COVID-19, and percentage/number of the supply chain to have implemented the 6 standards in the Mental-Health-at-Work commitment.

  Tackling economic inequality

  Nasstar commits to working with your organisation to ensure that opportunities under the contract deliver agreed Policy Outcomes and Model Award Criteria. Nasstar understand our buyers have commitments in this area and will work with them at implementation stage. We routinely work to ensure delivery of meaningful positive input in this important area. Our initial discovery workshop will include a clear method statement stating how we will achieve Policy outcomes and how our commitment meets the Award Criteria, a timed project plan and process (detailing how we will implement agreed commitments and by when), and how we will monitor, measure and report on our commitments/the impact of our proposals. Related to ‘Tackling Economic Inequality’ we will focus on implementing effective measures to deliver any/all of the following benefits through the contract: • MAC2.1: Create opportunities for entrepreneurship and help new organisations grow. • MAC2.2: Create employment/training opportunities for people who face barriers to employment, are located in deprived areas, and in industries with known skills shortages or high growth sectors. • MAC2.3: Support educational attainment including training schemes • MAC 3.1: Create a diverse supply chain including new businesses/entrepreneurs/start-ups/SMEs/VCSEs/mutuals. • MAC 3.2: Support innovation and disruptive technologies throughout the supply chain to deliver lower cost, higher quality goods/services. • MAC 3.3: Support the development of scalable and future-proofed new methods to modernise delivery and increase productivity. • MAC 3.4: Demonstrate collaboration and a fair/responsible approach to working with supply chain partners. • MAC 3.5: Demonstrate action to identify/manage cyber security risks in the delivery including in the supply chain. Example reporting metrics of benefits delivered under the contract may include: Number of FTE employment/apprenticeship/training opportunities created, learning interventions delivered, start-up/SME/VCSE/mutuals opportunities awarded, and relevant supply chain metrics e.g. Cyber Essentials certification and adoption of NCSC 10 steps.

  Equal opportunity

  Nasstar commits to working with your organisation to ensure that opportunities under the contract deliver agreed Policy Outcomes and Model Award Criteria. Nasstar understand our buyers have commitments in this area and will work with them at implementation stage. We routinely work to ensure delivery of meaningful positive input in this important area. Our initial discovery workshop will include a clear method statement stating how we will achieve Policy outcomes and how our commitment meets the Award Criteria, a timed project plan and process (detailing how we will implement agreed commitments and by when), and how we will monitor, measure and report on our commitments/the impact of our proposals. Related to ‘Equal opportunity’ we will focus on implementing effective measures to deliver any/all of the following benefits through the contract: • MAC 5.1: Demonstrate action to increase the representation of disabled people in the contract workforce. • MAC 5.2: Support disabled people in developing new skills relevant to the contract, including through training schemes resulting in recognised qualifications • MAC 6.1: Demonstrate action to identify/tackle inequality in employment, skills, and pay in the contract workforce. • MAC 6.2: Support in-work progression to help people, including those from disadvantaged/minority groups, to move into higher-paid work by developing new skills relevant to the contract. • MAC 6.3 Demonstrate action to identify/manage the risks of modern slavery in the delivery of the contract, including in the supply chain. Example reporting metrics of benefits delivered under the contract may include: Percentage/number of FTE disabled/under-represented people employed as a proportion of the total FTE including apprenticeships/training schemes, percentage/number of companies in the supply chain to have committed to the five foundational principles of good work, percentage of supply chain mapping completed, and people-hours devoted to supporting victims of modern slavery.

  Wellbeing

  Nasstar commits to working with your organisation to ensure that opportunities under the contract deliver agreed Policy Outcomes and Model Award Criteria. Nasstar’s Wellbeing policies are aligned to the UK Government’s Good Work Plan (satisfaction, fair pay, participation and progression, well-being, safety and security, voice and autonomy). Nasstar understand our buyers have commitments in this area and will work with them at implementation stage. We routinely work to ensure delivery of meaningful positive input in this important area. Our initial discovery workshop will include a clear method statement stating how we will achieve Policy outcomes and how our commitment meets the Award Criteria, a timed project plan and process (detailing how we will implement agreed commitments and by when), and how we will monitor, measure and report on our commitments/the impact of our proposals. Related to ‘Wellbeing’ we will focus on implementing effective measures to deliver any/all of the following benefits through the contract: • MAC 7.1: Demonstrate action to support health and wellbeing, including physical/mental health, in the contract workforce. • MAC 7.2: Influence staff, suppliers, customers, and communities through the delivery of the contract to support health and wellbeing, including physical and mental health. • MAC 8.1: Demonstrate collaboration with users and communities in the co-design and delivery of the contract to support strong integrated communities. • MAC 8.2: Influence staff, suppliers, customers, and communities through the delivery of the contract to support strong, integrated communities. Example reporting metrics may include: Percentage/number of the supply chain to have implemented measures to improve the physical and mental health and wellbeing of employees including the 6 standards in the Mental Health at Work commitment and mental health enhanced standards in ‘Thriving at Work’, and people-hours supporting local community integration e.g. volunteering/community-led initiatives and Mental Health First Aiders.

Pricing

• Price: £750.00 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@nasstar.com. Tell them what format you need. It will help if you say what assistive technology you use.