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THE WEB USABILITY PARTNERSHIP LIMITED

Discovery

Build the service your users need. Discovery is an essential process to understand user needs and potential service or environmental constraints in order to develop effective cloud-based digital services. Our approach is bespoke to your requirements; we offer a range of research methods in line with Gov.uk Service Manual.

Features

  • Qualitative and quantitative research to identify target user needs
  • Qualitative: interviews, usability testing, focus groups, diary studies, ethnographic research
  • Quantitative: analytics, top tasks research, other project relevant surveys
  • Documented and prioritised user needs
  • User journey mapping
  • Stakeholder research to understand organisational and environment constraints and opportunities
  • Workshops with client to discuss insight and implications
  • Outcomes detail insights, recommendations, personas, journey maps, user stories
  • All documentation and session videos accessed through Cloud

Benefits

  • Projects tailored to client context and goals
  • Provides in-depth insight into user attitudes, behaviours, goals, context, motivations
  • Provide objective evidence based on user needs for decision-making
  • Helps develop shared view of issues and buy-in to actions
  • Provides framework for proceeding to Alpha
  • Inform information architecture, design and functionality development throughout Alpha/Beta/Live
  • Inform content development/management – what and how it is written
  • Set priorities for development
  • Improve the user experience, task success and brand perception
  • Provides evidence to support GDS service assessments

Pricing

£600 to £1,050 a unit

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@webusability.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 1 7 9 9 7 6 4 5 5 5 7 2 8 0

Contact

THE WEB USABILITY PARTNERSHIP LIMITED Lucy Collins
Telephone: 01249 444757
Email: info@webusability.co.uk

Planning

Planning service
Yes
How the planning service works
Web Usability works closely with the client project manager throughout a project to ensure that the process and outcomes meet, or exceed, the client requirements; this enables Web Usability to keep the project manager advised of progress against plan and to be responsive to the project manager’s requirements if these change through the project.
We tailor every project to the client’s needs and allocate resources accordingly; this would normally involve one of our directors, at least one of our user experience consultants and our recruitment manager. There will be a dedicated project manager. We work collaboratively with all our clients involving you in understanding the insight and co-creating outcomes for cloud-based digital services. All Web Usability consultants are experienced at managing projects from inception through to the project completion. Contacts are by email, telephone and face to face meetings as required. We follow the Government Service Manual.
At the start of the project Web Usability would hold a meeting with the client project manager to confirm:
• The objectives and desired outcomes of the project
• The research methodology
• The project timescales and milestones
• The respondent/tester profiles and numbers, and recruitment screener
• Inputs required from the client
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We operate strict internal quality procedures in accordance with ISO20252:2019. We undertake all research activities in accordance with the Market Research Society (MRS) Code of Conduct and the User Experience Professionals Association (UXPA) code of conduct. We are DPA and GDPR compliant.
In order to ensure high quality work a Web Usability director independently reviews all elements of work undertaken by other staff or directors. Such reviews assess the quality of data collection (including sources and methodology), the quality and rigour of data analysis, the quality and relevance of external data used to inform and contextualise the analysis, the quality of any conclusions and recommendations, and how well the project outputs and outcomes meet the project brief and enable the client to proceed appropriately.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Email support offered 9–5 Monday to Friday, response normally within 24 hours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide email and telephone support to help you implement our recommendations. Costs are dependent on the amount of support required.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

Making the site easy to use and accessible, through relevant research, testing and auditing, will ensure that the site is usable by the broadest population of target user groups, irrespective of disability or digital competence.

Pricing

Price
£600 to £1,050 a unit
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@webusability.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.