Kocho (Formerly ThirdSpace Ltd)

Managed IT Support Services & Managed Security Services

Kocho provides a range of managed services and managed security services across the Microsoft ecosystem. Our SOC is based on Microsoft Defender XDR and Sentinel and our Managed Services provide a standard suite of tools and processes that can provide everything from full IT managed service to specific project delivery.

Features

• Clear and agreed SLA’s
• 1st, 2nd and 3rd line IT support
• Incident logging, triage and prioritisation (clear P1 response times)
• Technical support for networks, servers, WAN, VPN and software
• Management of operating systems, apps, and virtual machines
• Proactive and comprehensive monitoring, alerting and reporting
• Sentinel SIEM / SOAR installation & implementation
• Managed Security Operations, including monitoring, alerting, reporting and advice.
• Guided remediation, following alerts which identify significant vulnerabilities
• Outsourced maintenance and support for Sentinel and/or Defender

Benefits

• Get access to our highly skilled technicians
• You engage with a proven Microsoft Gold Partner and MSP/MSSP
• Optimised spend - through reduced IT recruitment costs
• Reduced risk - outsourcing support to highly trained experts
• Cut out the ‘noise’ and prioritise incident response
• High security standard on all our MSP and MSSP offerings
• Certified expertise - ISO 27001 certified
• Enable rapid threat detection, investigation, and response
• Outsource security to the experts for peace of mind
• Ensure compliance with industry regulations

£25 to £40 a user a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alison.gomes@kocho.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

818405333643491

Contact

Alison Gomes
0800 0445009
alison.gomes@kocho.co.uk

Planning

• Planning service: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Kocho offer bespoke technology adoption, business transformation and cloud migration services designed to help our clients migrate to the cloud seamlessly and securely.; ; Technology deployment an adoption is taken care of, and we can also add value to any technology engagement with a managed service for complete piece of mind.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Microsoft 365
  • Kocho solutions

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our technical consultants, including dedicated test managers, will work with you to understand your processes and procedures, implementing and testing a solution that is configured to your business requirements.; ; All work supplied is thoroughly tested and reviewed by our team of highly skilled architects and consultants. Kocho is ISO 9001:2015 accredited.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Managed Security Operations
  • Managed Security Services
  • Managed threat monitoring and XDR services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: On-going support of your solution can be provided with a support contract. Support contracts range in price from £1,100 - £170,000 and are managed by our dedicated Support Team; ; Support is provided for a variety of solutions and can range from routine maintenance services, up to complete system support.; ; Additional Hypercare and 24/7 system support is also available.

Service scope

• Service constraints: We note that delivery of this service may be complex in nature and that we may be required to work with third parties in any role that we are asked to play, and therefore that constraints may become apparent in a particular circumstance. However, our experience is that these can normally be overcome and we are not currently aware of any significant constraints over our ability to deliver these services.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: A contract can be purchased that covers weekends at extra costs. Response times will vary depending on contract purchased. Priority 1 tickets are provided with on call support on bank holidays and weekend - add-on contract required
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: On-going support of your solution can be provided with a support contract. Support contracts range in price from £1,100 - £170,000 and are managed by our dedicated Support Team; ; Support is provided for a variety of solutions and can range from routine maintenance services, up to complete system support.; ; Additional Hypercare and 24/7 system support is also available.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 25/05/2020
• What the ISO/IEC 27001 doesn’t cover: The ISO:27001:2013 certificate covers our Information Security Management System, for our managed service desk and managed service delivery only.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO 9001:2015

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  Kocho Group Limited is an Equal Opportunities Employer, and as such our Professional and Managed IT Services are delivered by a team of experts from every walk of life.

  Wellbeing

  One of Kocho's core values is to 'do what's right' and that means respecting each others time and opinions. As a result, our Professional and Managed IT Services are delivered by a team of experts that are treated fairly and with respect - and you can expect that to come through in our service delivery.

Pricing

• Price: £25 to £40 a user a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alison.gomes@kocho.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.