ADZUNA LIMITED

Adzuna Job Search, Job Board and Skills Matching Solution

Job search engine, job board and customisable skills matching solution. Features include faceted job search, vacancy content API, email alerts, vacancy posting/management, ATS system integration, service support interface with anti-fraud tools, MI dashboard and API, labour market statistics, skills/job matching and career path tools, Disability Confident badging and scheme management.

Features

• Fast, multi-faceted job search, accessible design, optimised for mobile/desktop
• Jobseekers can search, favourite, apply, manage account/CVs/alerts, view activity
• Employers can post, bulk upload, optimise and manage their vacancies
• Advanced segmentation, matching, filtering, deduplication technology, available via search API
• Real-time/historic data on vacancies and salaries, locally and nationally
• Skills matching and career recommendations with market-leading Machine Learning/AI
• Powerful service support dashboard and advanced fraud detection tools/processes
• Rich, interactive Management Information dashboard/API and business audit monitoring
• Scalable, resilient, high-uptime, secure, cloud-based service, DPA/GDPR compliant
• Multi-language support, ATS integration, CV parsing, Disability Confident badging/scheme management

Benefits

• Jobseekers can quickly find highly relevant jobs from verified employers
• Employers can post optimised vacancies to quickly attract relevant talent
• Accessible to widest possible audience through compliance with GDS standards
• Higher quality vacancy content through data cleaning/deduplication/AI expertise
• Service management processes better supported by advanced features and automation
• Proven capability managing high volumetrics with millions of vacancies/jobseekers
• Flexible, agile, responsive and cost-effective UK-based supplier
• Real-time insight into comprehensive data on the UK employment market
• Flexibility to customise offering and iterate collaboratively with subject-matter experts
• Expert in Government working practices through 10+ years of partnerships

£0 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at scottsweden@adzuna.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

818473309252857

Contact

Scott Sweden
+44 (0)7779 038 069
scottsweden@adzuna.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: Basic internet connectivity

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Default response times would be within one working day based on working hours of 9-6pm Mon-Fri.; ; Extended support hours and quicker response times can be provided subject to contract.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide 2 core support levels at no additional cost.; First level support is by a technical account manager. Second level is by a cloud support engineer.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We have employed user-centred design principles to ensure that the service is easy to use, intuitive and can be used without any training.; ; For areas of the application that require technical knowledge or integration, such as the Vacancy Content API or the employer Bulk Upload facility, comprehensive documentation is provided as well as technical support via our helpdesk.; ; We can provide onsite or online training if required e.g. to onboard service management users to the Support or MI dashboards.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: An Exit Plan would be agreed in which the Supplier will agree with the Buyer the methodology for transfer of data at the end of the contract term.; ; This would cover terms for user data to be extracted and supplied in an agreed format upon request. User data may include Employer data, such as company details, job listings and team members, or Jobseeker data.; ; Jobseekers are also able to access their data via the "Your account" section. From there they can download their CVs and view/print their activity, including job views, searches and applications.; ; Terms would also be agreed for data sets to be extracted and supplied in bulk for the purpose of migration to a new system, if required.
• End-of-contract process: "We would agree an Exit Plan with the Buyer, laying out the strategy to be followed at the end of the contract. This would define the processes that will help us migrate the services to the Buyer or to a replacement supplier and ensure continuity of the service during the Transition.; ; The Exit Plan would cover items such as data transfer, asset transfer, knowledge transfer, decommissioning and purging, timing and milestones and payments."

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All service features are available on mobile, tablet and desktop. The service incorporates a fully responsive design to accommodate as broad a spectrum of devices as possible. A mobile-first approach has been adopted to ensure a simple, intuitive experience for users of hand-held devices. The interface features large text, high contrast ratios, simple fonts, writing for the web best practice, clear messaging and minimal navigational complexity. The service is compliant with GDS standards and WCAG Level AA and undergoes an annual accessibility audit.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The interface uses progressive front-end technologies including react.js and redux.js. It offers a fast, simple experience and powerful search, matching jobseekers to available roles quickly and effectively (load time consistently <2 seconds). The site incorporates a fully responsive design to cater for a range of different devices. Users can search and favourite jobs, create accounts, upload CVs and create email alerts. Employers can manually or bulk upload jobs to the service and manage their ads via an employer dashboard. The service-management team can manage users of the service, moderate content and administer anti-fraud tools through the support dashboard.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: The service undergoes an annual Accessibility audit by an independent Accessibility partner. This is focused on achieving Level AA of the Web Content Accessibility Guidelines (WCAG 2.1/2.2) and meet recognised GDS Accessibility standards. This ensures the service keeps up with Accessibility best practices, is easy to use, intuitive, accessible to a broad spectrum of users and can be navigated using the most commonly used assistive technologies - including screen magnifiers, screen readers and speech recognition tools.; ; Testing includes:; - preparation and execution of WCAG-based test scripts to check that the product has been built inline with the recommended standards and guidelines; - assistive technology testing focusing on key user journeys through the product; - execution of user journeys on the targeted assistive tools (Jaws, NVDA, ZoomText, Dragon Naturally Speaking, VoiceOver (Mac OS), VoiceOver (iOS)); - pass/fail results for each test area and test Summary Report; - defect resolution and issue verification; - final Report confirming compliance
• API: Yes
• What users can and can't do using the API: The service features a APIs for Vacancy Content, Labour Market Data and Management Information.; ; API registration can be customised to requirements e.g. through online registration or via a request to the service management team.; ; The Vacancy Content/Labour Market Data API provides highly segmentable job vacancy data, along with labour market statistics and can support hundreds of thousands of parameterised queries per day. This API is used for a variety of purposes, such as:; ; - querying a subset of vacancy content to display on 3rd party platforms.; - querying data for analytical or research purposes; ; APIs can be configured so that, for example, they are either fully open or require manual approval. We can also configure individual accounts to be rate-limited or data limited.; ; The Management Information API provides weekly and total statistical data, segmentable to a granular level. This includes reports for Job seekers, Employers and Companies registered with the service along with data for ad listings, applications, cv uploads and email alerts. Data can pulled via the API returning data in json format, or queried and exported through a bespoke data dashboard.; ; We can also offer custom APIs for specific solutions on request.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Subject to requirements and commercial arrangements, we would be able to incorporate any level of required customisation. For example, this could result in an entirely new job search cloud service hosted on a different domain, with a custom set of job adverts and custom functionality for tracking user behaviour or providing site statistics and business intelligence.

Scaling

• Independence of resources: The platform is built on robust, scalable and highly-available cloud-based technologies (AWS), featuring auto-scaling of resources and automatically distributed, multi-threaded workloads to accommodate fluctuating daily and seasonal demand. The AWS Well-Architected framework is regularly referenced to ensure our infrastructure is secure, high-performing, resilient, and efficient.

Analytics

• Service usage metrics: Yes
• Metrics types: Service usage metrics are available from Google Analytics, System logs and Business Audit logs. MI data is also available via a dashboard, csv download and an API, including reports for Jobseekers, Employers, Companies, vacancies, applications, cv uploads and email alerts.; ; Daily vacancy listing reports can also be generated through the support dashboard and downloaded (csv), segmentable by various criteria. Vacancy data can also be queried from an API (json).; ; We provide a monthly report detailing jobseeker and employer usage data, including page views, registrations, vacancies posted/bulk uploaded, email alerts created, CVs uploaded, applications.; ; Custom reports are also available on request.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Jobseekers are also able to access some data via the "Your account" section. From there they can download their CVs and view/print their activity, including job views, searches and applications.; ; Aside from the above, the service does not typically have user-level data to export. At a super-user or administration level, exports of user, business audit or management information data can be requested through the standard email/helpdesk support channels.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • PDF (CV data)
  • DOC (CV data)
  • DOCX (CV data)
  • XML (vacancy data)

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our historic site availability has been >99.9% over the last year.; ; We would be able to agree an SLA and credit or refund arrangements for any new contract.
• Approach to resilience: Available on request.
• Outage reporting: Pingdom is used to monitor service downtime and is configured to alert specific user groups in the event of an incident via Slack, email and SMS. Prometheus is used to send alerts to the service management team when it encounters certain metrics in an unexpected or hazardous state, for example, the disk filling up on a particular EC2 instance.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Management interface platform requires username and password set up by administrators (not shared between users).
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: Access to the management interface is restricted by IP and is only possible by connection via an allow-listed IP.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 07/12/2018
• What the ISO/IEC 27001 doesn’t cover: Provided on request.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: CISP Member

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow standardised internal security processes which are in line with best industry practice. Further details are available on request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our system configuration and change management processes are defined in our Secure Development Framework and Change Management Policy. These, along with industry best practice resources from the NCSC, OWASP and CISP, outline the principles which we adhere to when making changes to service components.; ; Changes are tracked using issue-tracking software (JIRA) and GIT repositories (Bitbucket). This enables scheduling of work as well as a permanent record of system/codebase changes.; ; Information security risks are raised at monthly SWG meetings and vulnerabilities are detected by annual IT Health Checks, penetration tests and regular vulnerability scans.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: "As per our Vulnerability Assessment Policy, information security risks are raised at monthly SWG meetings and vulnerabilities are detected by annual IT Health Checks, Penetration tests and regular internal and external vulnerability scans. We are also a member of the Cyber Security Information Sharing Partnership (CISP) which makes available resources on industry best practice and in-depth analysis of cyber threat information.; ; Our approach to security patch management for all systems and application components is defined in our Patch Management Policy and Patch Management Procedure."
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our approach to protective monitoring is detailed in our Log Monitoring and Auditing Policy. Potential compromises are identified by monitoring server load through a permanent live dashboard and by analysing web logs through tools such as AWS Cloudtrail, Cloudwatch and Syslog. Our response approach and speed is decided on a case-by-case basis according to the severity of the compromise. An audit log of business audit events and activities of all user categories is retained for a period of 12 months. An audit log of technical events (e.g. syslog events, CloudWatch & CloudTrail) is also retained.
• Incident management type: Supplier-defined controls
• Incident management approach: Our approach to incidents is defined in our Incident Response Policy and Incident Response Procedure. These set out a framework for detecting, responding to, recovering from and reporting of incidents. They detail how incident response phases are structured, provide guidelines on how to assess the critical and severity level of an incident and set the communication and escalation channels to be used. Incidents are graded by priority level (with specific SLAs set for each) and reports are created for P1 and P2 level incidents detailing summary, impact, root cause analysis, resolution, key timelines and any on-going action items.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our Founder and CEO is passionate about sustainability and in 2022, formed our Green Committee to help reduce the carbon footprint of the company and its employees towards net zero. We actively measure our annual carbon output, assess what can be done to reduce our footprint and initiate any changes.

  Covid-19 recovery

  Adzuna's products help millions of job seekers every month to find better, more fulfilling work and continue to do so during this important phase of recovery.; ; During the pandemic, Adzuna assisted the DWP and former Secretary of State, Therese Coffey, in launching the Kickstart scheme across the country via series of virtual roundtables. We also worked directly with the Kickstart scheme to set up a feed of Kickstart vacancies so they could be listed on the Find a job service. This scheme has been a huge success, with over 157K starts, and has helped young people across the UK secure valuable work experience during otherwise very challenging times.; ; We are currently working with DWP and Central Government with a nationwide initiative to help businesses in the UK that are struggling to find workforce. This involves integrating operations between the Find a job service and Jobcentre Plus Employer Services to allow employer vacancies to be surfaced to Employer Advisers in jobcentres across the country who can then match roles directly to jobseekers in their local area.

  Tackling economic inequality

  We’ve spent a decade developing smarter, more transparent job search and matching technology so jobseekers in the UK (and worldwide - we’re in 20 countries) can find better, more fulfilling jobs. Tackling economic inequality is therefore at the heart of what we do.; ; We worked with DWP to pilot our AI-powered CareerPaths tool with Universal Credit claimants in job centres across the UK as part of the Government’s Way To Work strategy. The tool helps jobseekers understand viable future career paths based on the career trajectories of millions of others, matching jobseekers to new industries and live jobs based on their experience and skills. This technology helps move claimants closer to the labour market and provide more options to improve their economic position.; ; Please visit the following link to see the Adzuna CareerPaths product: https://www.adzuna.co.uk/jobs/careerpaths/; ; We've recently launched a free job interview prep tool, Prepper, aimed at jobseekers who don't have the resources to pay for a career coach to help them land a job or build confidence ahead of the job interview process. The tool combines generative AI with Adzuna’s proprietary data and expertise to simulate interview questions for any job, at any company, at scale. It allows jobseekers to prepare for job interviews by generating questions likely to be asked based on information from a job ad, as well as coaching them on how best to respond, changing the game for interviewees. It follows research revealing 93% of jobseekers experience pre-interview anxiety, with the top job interview worry being not being able to answer a difficult question (cited by 41% of respondents).; ; Please visit the following link to see the Adzuna Prepper product: https://www.adzuna.co.uk/jobs/prepper

  Equal opportunity

  We believe in looking after the world we live in and giving everyone a fair shot. We treat jobseekers as people not as products. We do the same for our team, seeing the diverse range of strengths they bring to our business. Regardless of background, race, gender, sexuality or ability, we welcome everyone to Adzuna and are working hard to improve the diversity of talent we're recruiting, nurturing and retaining. We’re a Disability Confident Committed employer and are proud to have a thriving community of employees from across the world. Our people are the most important asset we have.; ; We have an active Diversity & Inclusion team, who's primary focus is to attract more diverse candidates and make sure all feel included once they join. Supported by the CEO, their remit includes: reviewing all recruitment materials to eliminate biased language; annual unconscious bias training; fulfilling Disability Confident scheme commitments; posting Adzuna vacancies to a diverse range of platforms; a bi-annual D&I employee survey; annual charity fundraising initiatives.; ; All our Government services are Accessible to WGAC Level AA and undergo annual Accessibility audits by an independent auditor. A survey of 987 jobseekers conducted in August 2021, found 17% more disabled jobseekers use the Find a job platform compared to private sector websites.; ; We have built and maintain the DWP's Disability Confident application, used to administer the scheme with over 20,000 registered employers. We have also implemented functionality for registered Employers to display the Disability Confident logo on vacancies they have listed on the Find a job service, highlighting to jobseekers their positive approach to inclusivity and enabling them to make the most of the talents disabled people bring. Jobseekers can also filter search results by Employers registered with the scheme, making it easier to quickly find opportunities with inclusive employers.

  Wellbeing

  We take the wellbeing of our employees seriously and have taken every step possible to protect the health and wellbeing of our people during COVID-19. Amongst other things, we offer healthcare through Babylon Health, access to free counselling and a programme of wellbeing activities and events. We have a flexible working policy, run regular wellbeing workshops, offer enhanced maternity and paternity leave because we welcome people with families.; ; We have also partnered with a 3rd party provider of life coaching services that is available for all Adzuna employees to seek one-to-one help in topics ranging from managing "burnout", bereavement, to processing the extreme changes in working environments and economic impacts of the economy and post-pandemic recovery.

Pricing

• Price: £0 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Our existing website can be freely used for an indefinite period. It includes full functionality. Alternatively the Find a Job website which is powered by Adzuna can also be used as an example of a live service.
• Link to free trial: Www.adzuna.co.uk or findajob.dwp.gov.uk

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at scottsweden@adzuna.com. Tell them what format you need. It will help if you say what assistive technology you use.