WISER TRIBES LTD
Content Design
We design great content which allows people to do what they need to do simply and quickly using the most appropriate format available. We base this on solid research into user behaviour, using analytics and feedback. This informs our content strategy and design principles.
Features
- Coaching and mentoring junior content designers
- Identifying and capturing user needs
- Developing appropriate content strategies
- Applying the correct content types in design decisions
- Working to GDS Design System standards
- Using data and analytics to inform content decisions
- Implementing user research sessions to understand user needs
- Bringing the content design element to all agile phases
- Ensuring all content is fully accessible to everyone
- Collaborating with subject and policy experts to inform content decisions
Benefits
- Reduce the time taken to train suitable staff
- Provide an accurate picture of what users need
- Deliver a deep understanding of the role of content
- Ensure the right content is provided in the best format
- Embed GDS service design standards into the organisation
- Understand user pain points by analysing data and feedback
- Improve user experience through hands-on research
- Champion the content element at each agile phase
- Design content solutions which are accessibile to all
- Collaboration with subject experts ensures content is accurate
Pricing
£400 to £1,200 a unit a day
- Education pricing available
Service documents
Request an accessible format
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Framework
G-Cloud 14
Service ID
8 1 8 5 7 2 9 3 0 2 8 9 4 3 1
Contact
WISER TRIBES LTD
Founders at WiserTribes
Telephone: 07505001804
Email: founders@wisertribes.com
Planning
- Planning service
- Yes
- How the planning service works
-
We identify user needs which we develop into personas.
We create story maps which capture what users need from the service and turn these into journey maps.
We create a content strategy which describes how we can meet those needs.
We design, prototype, test and iterate a service as a minimum viable product (MVP) which is tested at regular sprint cycles until the user needs are fully met. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- We provide training and mentoring for other content designers - whatever their level of experience. Training can be tailored to your needs and we can also train staff who are completely new to the role with no previous experience. We will provide everything the modern content designer needs to make a real difference to teams, backed up with scenario-based training and application of a variety of methods and techniques.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We have experience of transitioning from legacy to cloud-based systems, analysing the optimum approach, and utilising the appropriate agile framework to rapidly deliver a working solution. We can manage a phased transition using the GDS phases of Discovery, Alpha and Beta; by working to understand user needs and define the MVP. We specialise in carrying out transformation of transitioning services, to build more user-centric services, with increased efficiencies and benefits such as lower maintenance overheads, and reduced user contact.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Agile approaches promote the use of data to understand user needs and to analyse how the system is performing. We coach the team and stakeholders to use data to inform how they prioritise their backlog, and advise on industry standard methods or tools to help with effective testing approaches, such as automation. We encourage test driven engineering practices and continuous deployment to deliver working software each iteration.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- We provide support during office hours and for the duration of the contract with the buyer. Support of any digital service that is live is handed over to the buyers own support team.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Wiser Tribes is a small, very adaptable and flexible business without the commercial overheads of larger businesses, such as fixed office premises. This helps us target a net zero carbon footprint for Wiser Tribes.
We adapt to our clients priorities and change our working approach to our clients needs, such as working on-site, working remotely, or at an offsite short-term rental office if needed. We don't have plans to invest in long-term office premises that could potentially be under utilised. This gives us the flexibility to rent office space close to our clients.
We use public transport wherever possible. Should consultants need to work some distance from home, we encourage them to find accommodation for the duration of the project close to where they’ll be working, which reduces the carbon impact of a daily commute and also benefiting the local economy.
We are aware of the growing interest around the carbon footprint that can be generated by digital technology and encourage people we work with to consider a green approach in how digital services are procured and used when supporting high volumes of users. This could be something as straightforward as reducing unnecessary email communication.
We have worked on many high volume services where consideration has been given to analysing the positive impact of, seemingly small, changes to the environment.Covid-19 recovery
The Covid-19 pandemic has hit communities and impacted the fabric of society and working environment. We have paid particular attention to the mental well-being of our remote teams and made changes as needed to ensure each individual has the best working pattern and environment to continue to be part of the team, feel productive and deliver successfully.
This involves us focusing on recruitment and retraining associates. We also provide work opportunities for those left unemployed by the Covid-19 pandemic. Mentoring is key to our social values. We are keen to work with organisations and individuals and are keen on looking for opportunities to support people and communities recover from the impact of Covid-19. We recognise that some governmental departments have a return to work policy so we work with clients to understand their preferred working environment to ensure each Wiser Tribe associate is placed on a contract most suited to their personal circumstances.Tackling economic inequality
We recognise that some of the best candidates may come from environments where they have been economically challenged. Equal pay, fairness and providing opportunities is a foundation principle of Wiser Tribes, regardless of gender, age, orientation, disability or race. Our pay structure is fair and based on the individual skills set, ambition and ability. Our ethos is to continually develop all of our associates through coaching, training and mentoring. We have created a supportive environment where we lead by example and we build confidence to perform and succeed regardless of background.
We are also keen to ensure we place our candidates as close to the place of work as possible or we ensure we compensate them through expenses if they have to travel far distances due to work commitments.Equal opportunity
As a diverse group of people, we value cultural differences and approaches in the workplace and recruit people into our network in an inclusive way.
We actively promote inclusion in our resourcing including the following considerations:
● Women in IT
● Minority representation
● Disadvantaged backgrounds
● Returning to work
● Local economy
We also aspire to retraining or transferring skills. We’re keen to spot existing talent from other disciplines and offer retraining where we think a candidate shows the right attitude and aptitude. This adds value not just for the individual but also for the organisation that will reap the benefits of their work.
We are proud of our mentor-led approach, working directly with our clients, supported by our extended network of consultants, delivering human-centred solutions to business problems. We can work with your staff at any level of experience and help them improve and learn the skills needed to deliver the services that we build together.
We understand the skills needed for digital transformation, but more importantly, we understand the kind of mindset required for an agile project to be delivered successfully and work with our clients to help them foster this approach.
We have an in-depth understanding of GDS at all stages of assessment, and we leave our clients with the knowledge and skills they need to continue to deliver long after we’ve left their projects.Wellbeing
We work with our clients and consultants to encourage a flexible working environment which allows everyone to attain a good work-life balance, especially in challenging circumstances, such as the current Covid-19 pandemic. We’ve paid particular attention to the mental well-being of our remote teams and made changes as needed to ensure each individual has the best working pattern and environment to continue to be part of the team, feel productive and deliver successfully.
We always work with individuals to understand and appreciate any personal challenges they may have, both hidden and visible, and agree how we can cater for specific needs, without prejudice or detriment to any individual or to the work we deliver.
We ensure we share and agree best practices and we encourage debate, intellectual curiosity and building of trust both with internal and external team members. Online collaboration, blog articles and community wiki pages are key to our well being of staff members.
We have therefore committed between 5% to 10% of our teams time to be focused on non-delivery activities including personal wellbeing and development.
Pricing
- Price
- £400 to £1,200 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at founders@wisertribes.com.
Tell them what format you need. It will help if you say what assistive technology you use.