THE CURVE CONSULTING SERVICES LIMITED

The Curve - Cloud Support Service

For organisations looking to move to a cloud-based infrastructure but not sure where to start, we can help with everything from designing a suitable cloud-based solution, migrating current infrastructure over and can even manage the services once in place.

Features

• Managed Service
• Low Cost Operations
• 24 x 7 Availability
• Disaster Recovery & Business Continuity
• Low Carbon Footprint
• Enhanced Collaboration
• Scaleable

Benefits

• Cost Effective
• Competitive Edge
• Customisable (flexible solutions for the customer's use case)
• Guidance around best practice, etc.
• Fully Managed offering Reliability, Monitoring, Uptime
• Proactive 24x7 monitoring and management of your cloud solution
• Increased Infrastructure Reliability and Performance
• Disaster Management & Data Recuperation
• Business Versatility and Agility

£0.02 a gigabyte

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lt@thecurve.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

818737795275021

Contact

Mai Mai Steele
0114 303 4070
lt@thecurve.io

Planning

• Planning service: Yes
• How the planning service works: The most important thing when we start a project is to understand both what you want and what you need.; ; If we understand from the beginning what your goals, priorities and values are, we can make sure our designs and recommendations are right for you.; ; Whether we're building the solution for you or working with your existing team - we'll make sure everything we deliver is high-quality, easy to use and easy to maintain. There may be issues along the way, but with our collaborative, pragmatic and sincere approach we'll work with you to manage these and find the best solution.; ; We'll work with your engineering teams and other key stakeholders to make sure the solutions we build are scalable and sustainable.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training is tailored to the customer's environment & requirements. A full specification is provided as part of every proposal.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our service is specific to customer requirements and will be planned in accordance with those requirements whether they be a collaborative migration project or planned & completely managed by ourselves.; ; There are a number of ways to approach cloud migration projects, but each includes a phased and structured approach in order to achieve a smooth and well-delivered migration of your data.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our quality assurance and testing process are back by our own best practices. The QA and testing process at The Curve is performed according to these commonly accepted guidelines.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: The Curve Managed Cloud Support includes the safety & dependability of private cloud hosting but is as cost effective as a public cloud. The resources and also the services are billed per usage.; ; Our service offers:; ; CONSISTENT AVAILABILITY: Designed on a high availability and private-cloud structure, it uses effective redundancy via its various servers, storage area network (SAN) and storage protection for reliable failover protection.; ; AUTOMATED RESOURCE BALANCING & FAILOVER: If a host stops working, cloud servers are at an advantages due to their consistently available infrastructure. Failover and resource balancing between hardware hosts is automatically managed at the virtualization level, and it has the capability to manage and update software and hardware.; ; NETWORK SECURITY: VLANs, protected firewalls and Intrusion Detection System (IDS)/Intrusion Prevention System (IPS) may be used in cloud servers to deliver a highly protected environment.; ; A HYBRID OF VIRTUAL & PHYSICAL SERVERS: Applications and database engines can share a dedicated network with cloud servers, resulting in the creation of virtual and physical servers on the same system.; ; Managed cloud computing offers organizations the same security and provisions of a dedicated private cloud with a better and more cost-effective service.

Service scope

• Service constraints: Network Connection Dependency. To fully benefit from cloud computing services, your business or consumers must always have an internet connection.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Type of Response by Severity Level; ; Time to first response; Critical (Severity 1) - Immediate(when raised by phone); Major (Severity 2) - 4 business hours; Minor (Severity 3) - 24 business hours; ; Update frequency; Critical - every hour; Major - every 4 business hours; Minor - every 24 business hours; ; Root Cause determination (time starts after issue reproduction); Critical - 48 hours; Major - 60 business hours; Minor - 12 business days; ; Contact Channels; Critical - Phone (recommended), Email, Ticketing; Major - Email, Ticketing; Minor - Email, Ticketing
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We outsource our ticketing software so we've not done any direct testing ourselves.
• Support levels: Bronze Support 8x5 (M-F 0900 - 1700) Email/Ticket Support only, 100 cases p.a. up to 2 named contacts, £10,000 p.a.; ; Silver 24x5 (M-F 0001-2359) Email/Ticket/Phone Support, 500 cases p.a., up to 5 named contacts, £25000 p.a.; ; Gold 24x7x365 Email/Ticket/Phone Support, Unlimited cases, up to 8 named contacts, £50000 p.a. ; ; Platinum 24x7x365 Email/Ticket/Phone Support, Unlimited cases, up to 10 named contacts, £75,000 p.a., 1 Named Support Engineer.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Amazon Web Services, Microsoft Azure, IBM Cloud

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Helping organisations transition to digital solutions reducing their environmental impact through paperless services

  Equal opportunity

  allowing people to access information / data from remote locations, empowering people with different abilities, needs, and preferences

  Wellbeing

  providing ability for organisations to better manage workloads and therefore stress

Pricing

• Price: £0.02 a gigabyte
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lt@thecurve.io. Tell them what format you need. It will help if you say what assistive technology you use.