Mediator Academy

E-LEARNING CREATION, SUPPORT AND CONSULTANCY

We create, publish and maintain engaging elearning content and courses, and deliver them via cloud-based software.

Features

• Range of instantly deployable courses, or customise your own.
• We work in Storyline, Rise, Adapt and eXact Packager.
• Expertise in WCAG 2.1, SCORM, AICC, xAPI, and cmi5.
• Ensure you can demonstrate compliance with legal requirements
• Online first Learning Design Methodology focused on skills and engagement.
• Content includes scenario-based learning and cinema quality skills simulations
• Content delivered by world class subject matter experts.
• Existing courses benefit from independent professional accreditation.
• Available to work with your LMS
• Track record of working with private and state bodies.

Benefits

• Offer courses that employees want to take.
• Employees can learn at their own pace
• Customised content to focus on particular pain points or problems
• Assess outcomes and behaviours, verify learning via blockchain certification
• Agile, flexible project delivery approach, based on your requirements.

£12,000 to £45,000 a unit

• Education pricing available

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sabine@mediatoracademy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

818762776894666

Contact

Sabine Walsh
00353868391804
sabine@mediatoracademy.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: None.
• System requirements: None.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Standard testing.
• Onsite support: No
• Support levels: Level 1 - Basic Support; Level 2 - Troubleshooting; Level 3 - Expert Support
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide online training and user documentation.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Video
• End-of-contract data extraction: Users can request download of their data at the end of their user period. No personal data will be retained after the end of the user period.
• End-of-contract process: Contract price includes design and delivery of e-learning products up to and including certification of learning and collection of feedback.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All products are mobile responsive.
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: No
• Customisation available: Yes
• Description of customisation: Buyers can customise our e-learning products to suit their needs. Buyers can work with our design teams to specify their requirements by reference to which the products will be designed and deployed.

Scaling

• Independence of resources: We maintain sufficient staffing to ensure all clients and users needs are met at all times. All our programmes and products are hosted on third party cloud services that have more than enough capacity for anticipated user numbers.

Analytics

• Service usage metrics: Yes
• Metrics types: Detailed user engagement; Assessment metrics; Completion metrics; Drop off rates
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Never
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can request download of their data.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: See Terms and Conditions for this information
• Approach to resilience: We use third party data centres which have verified resilience standards.
• Outage reporting: See previous response

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: User don't have access to management interfaces and support channels.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Complete
• Information security policies and processes: GDPR, Data Breach & Data Retention Policies; Data Processing SOP; IT Security Policy; Critical Incident Policy; All available on request

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We follow the latest guidelines to track and monitor any risks that arise from components of the service that are within our control.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Security policy is available on request
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Security policy available on request
• Incident management type: Supplier-defined controls
• Incident management approach: Security policy available on request

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are a digital-first company. Our mission is to create world-class online skills education using innovative technologies and learning design methodologies that ensure our learners have the same or superior learning experiences online, without the need to travel to different locations to engage in learning, and to make skills education available all over the world. ; We share our responsibility for sustainability with our team, board members and clients, and are committed to leading by example. ; Our team all work remotely, thereby reducing the necessity for transportation. ; If there is a necessity for work related travel we encourage and financially support the use of public transport.; In setting up our workspaces, we support our team in seeking ways to reduce resources, energy use and waste. ; We prioritise the use of local suppliers and purchase refurbished or recycled technology and other products. ; We operate on an almost completely paperless basis, favouring online tools and resources.

  Tackling economic inequality

  We have a range of introductory courses that we make available to undergraduate students from economically disadvantaged regions. So far, in excess of 10,000 students have completed these courses.

  Equal opportunity

  We are committed to providing a workplace free from discrimination or harassment. We expect every member of our company to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included, and is afforded the respect and dignity they deserve.; ; Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.

  Wellbeing

  We are committed to staff and management wellbeing, but beyond that, the focus of our educational content is workplace wellbeing. Learning how to manage conflict effectively, have difficult conversations, and manage workplace relationships is key to ensuring the wellbeing of everyone in the organisation.

Pricing

• Price: £12,000 to £45,000 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sabine@mediatoracademy.com. Tell them what format you need. It will help if you say what assistive technology you use.