Intec Systems Ltd

HCL Domino

HCL Domino is a Rapid Application Development (RAD) platform which can be customised and helps companies build and launch applications faster.

Features

• Rich collaboration toolset
• Low/No code development
• Web or desktop client
• Client or iOS and Android devices
• Custom workflow applications
• Rapid Application Development IDE
• Admin/Designer clients

Benefits

• Automate workflow
• Secure and resilient
• Flexibility to deploy on cloud, hybrid or on premises

£9.50 a user a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at slaurie@intec.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

818807957709779

Contact

Steven Laurie
07841493822
slaurie@intec.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: Supports most modern OS and cloud platforms

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: During business hours:; Severity 1 = 1 hour; Severity 2 = 2 hours; Severity 3 = 1 working day; Severity 4 = 2 working days
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Depending on the nature of the support query, Intec can provide first line support and work with the client to agree appropriate course of action.; For more detailed software support, clients can submit requests directly with the vendor (HCL).
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Register users in the Domino Directory to facilitate access. Training sessions provided to the Admin/super user.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Clients can export data to their preferred location.
• End-of-contract process: Depending on licence type purchased:; Software as a Service Licence - the client can remove data in advance of contract term expiry. Access will then be withdrawn.; Perpetual licences - client may continue to use software, without support or access to future releases.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: User has freedom to choose mobile and desktop options. Full functionality in both.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Domino Admin client
• Accessibility standards: None or don’t know
• Description of accessibility: Rich desktop client (HCL Notes), Mobile client (HCL Nomad) and web browser (HCL Verse / iNotes)
• Accessibility testing: https://www.hcl-software.com/legal/accessibility
• API: Yes
• What users can and can't do using the API: REST and C API's
• API documentation: Yes
• API documentation formats:
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Use the HCL Domino Designer Client

Scaling

• Independence of resources: Domino features clustering technology, including load balancing to distribute users evenly.

Analytics

• Service usage metrics: Yes
• Metrics types: Domino provides activity monitoring, resource modelling and tracking, entitlement tracking and usage monitoring.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: HCL Software

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Intec can provide the client with the tools to migrate data to alternative platform.
• Data export formats:
  • CSV
  • Other
• Other data export formats: .pdf
• Data import formats:
  • CSV
  • Other
• Other data import formats: Several formats accepted

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: All native Domino data is sent and received via NRPC which is encrypted. Web data is encrypted using TLS.HCL Safelinx VPN is provided as an entitlement with Domino CCB
• Data protection within supplier network: Other
• Other protection within supplier network: Work closely with the client to define requirements and implement accordingly.

Availability and resilience

• Guaranteed availability: 99.9%
• Approach to resilience: Domino features built in clustering for automatic failover and load balancing.
• Outage reporting: Designated administrators will be notified.

Identity and authentication

• User authentication needed: Yes
• User authentication: Public key authentication (including by TLS client certificate)
• Access restrictions in management interfaces and support channels: Public key authentication for rich clients or secure web login (including optional 2 factor authentication).
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: 16/10/2020
• What the ISO/IEC 27001 doesn’t cover: Intec is a Platinum Parter of HCL's and the software security standards and certifications relate to HCL.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 9001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Work with client to define requirements.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Work with client to define requirements.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Work with client to define requirements.
• Incident management type: Supplier-defined controls
• Incident management approach: Work with client to define requirements.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Intec is a small business but can contribute to climate emergency by adopting best practice in business operations. The business looks to optimise transportation through car sharing whenever possible, offering working from home and holding at least 50% of client meetings via web meeting when they would have previously been held in person.; ; Our business solutions are focused on Software-as-a-Service (SaaS), adopting server and storage capacity from key vendors, thus reducing footprint of servers in our clients' businesses and reducing energy consumption. Internally, replacing appliances with more efficient devices and adopting 'green' energy tariffs.; ; Promote recycling and reducing all forms of waste - educating employees to be more effective and adopting best practice at work and home.

  Covid-19 recovery

  Intec can play a part in supporting COVID-19 recovery by promoting and maintaining effective hygiene levels, continuing to offer remote working and sustainable travel solutions, particularly for those employees who are vulnerable or shielding. Taking on employee feedback to assess and improve workplace conditions and offer staff training to raise awareness on health and wellbeing. Reviewing status at monthly management reviews to ensure any improvements can be implemented quickly. Providing effective support to employees affected by COVID-19 either directly or family members.

  Tackling economic inequality

  The purpose of this policy is to provide equality and fairness for all in our employment and not to discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, ethnic origin, colour, nationality, national origin, religion or belief, sex and sexual orientation. We oppose all forms of unlawful and unfair discrimination.; ; All employees, whether part-time, full-time or temporary, will be treated fairly and with respect. Selection for employment, promotion, training or any other benefit will be on the basis of aptitude and ability. All employees will be helped and encouraged to develop their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency of the organisation.; ; Intec support decent working conditions for all employees throughout the business and wider supply chain where possible.; Continually provide education and training to improve skills of the workforce.; Invest in R&D which aligns to sustainable development to drive economic growth and improve productivity.

  Equal opportunity

  Intec Systems Limited is committed to eliminating discrimination and encouraging diversity amongst our workforce. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give their best.; ; To that end the purpose of this policy is to provide equality and fairness for all in our employment and not to discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, ethnic origin, colour, nationality, national origin, religion or belief, sex and sexual orientation. We oppose all forms of unlawful and unfair discrimination.; ; All employees, whether part-time, full-time or temporary, will be treated fairly and with respect. Selection for employment, promotion, training or any other benefit will be on the basis of aptitude and ability. All employees will be helped and encouraged to develop their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency of the organisation.; ; Our commitment:; To create an environment in which individual differences and the contributions of all our staff are recognised and valued.; ; Every employee is entitled to a working environment that promotes dignity and respect to all. No form of intimidation, bullying or harassment will be tolerated.; ; Training, development and progression opportunities are available to all staff.; ; Equality in the workplace is good management practice and makes sound business sense.; ; We will review all our employment practices and procedures to ensure fairness.; ; Breaches of our equality policy will be regarded as misconduct and could lead to disciplinary proceedings.

  Wellbeing

  Intec adopts inclusive and accessible recruitment practices, development practices and retention focused activities including recruiting, managing and developing people with a disability or health condition.; Investing in the physical and mental health and wellbeing of the workforce. Employees have a clear process of raising concerns or ideas to the management team. Monthly management meetings and weekly 'check-in' calls ensure requests and ideas can be considered and actioned quickly and effectively.; ; Improving Mental Health at work by offering flexibility and working from home to enable employees to manage work/life balance effectively.; Providing 25 day holiday entitlement plus Bank Holidays (33 days total); Providing family healthcare cover; ; Intec recently transitioned to become an employee-owned business run through an employee ownership trust (EOT), which enabled the company to be acquired by a Trust which exists for the benefit of all the company employees, who will then indirectly own the business. EOTs were established in the Finance Act 2014 to encourage companies to become employee owned. This ownership model is seen by the government as having an enduring ownership structure and tangible employee benefits, resulting in a long-term strategic view and increased business investment, to the benefit of not just the employees, but customers and business partners also.

Pricing

• Price: £9.50 a user a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at slaurie@intec.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.