PLANET IT LIMITED

Microsoft Azure

Planet IT have Azure certified staff that work with our customers to provide a tailor-made solution that fits within the desired budget while still being able to meet the business needs.Using Microsoft Azure we provide a flexible and cost-efficient cloud strategy.

Features

• Azure Migrate for detailed assessments prior to migration
• Azure Site Recovery for seamless migrations between Datacentres and Azure
• High Availability with Availability Sets and Availability Zones
• Mobile Services with Intune
• Business Analytics
• Configurable Geo-replication to another Azure region

Benefits

• Outstanding service levels from our Microsoft accredited support staff
• Build, Deploy and Manage apps quickly
• Unlimited use of secure online Azure Storage
• Deployable anywhere with Azure Stack
• Compliancy reports from built in Advisor
• Automatic patching of hardware by Microsoft
• Huge savings by rights sizing VMs and created Reserved Instances
• Support moving from IaaS to PaaS and SaaS solutions
• New features constantly being rolled out

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at GCloud@planet-it.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

819042098043651

Contact

Lauren Carey
01235433900
GCloud@planet-it.net

About the service

• Service categories:
  • Systems Infrastructure Software
    • Physical and virtual computing
      • Operating system environments
        • Core Operating Systems
      • Software defined compute
        • Virtual Machine Software
        • Container Infrastructure Software
        • Cloud System Software
      • Virtual client computing
        • Virtual client computing
      • Other computing and storage software
        • Remote Desktop Control Software
        • Container Data and Infrastructure Management Software
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Microsoft 365
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: N/A

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Our SLA' based around a 4 hours response time for non critical issues and a 1 hour response time for critical issues. However instant access support is available.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• AI chatbot: Yes
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: Planet IT uses tools which have assistive technologies nativily built into the product.
• Onsite support: Yes, at extra cost
• Support levels: We provide 1st to 3rd Line support for the Microsoft Azure Platform, depending on user requirements. Support starts from £350 per year and we run flexible 90 day offerings on all of our packages. All customer get a dedicated account manager and senior support engineer aligned to their account.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide training for admin users on the platform as standard, we also provide access to our documentation portal and support via Microsoft.
• Service documentation: Yes
• Documentation formats: HTML
• Documentation accessibility standard: WCAG 2.2 AAA
• End-of-contract data extraction: Users can use Microsofts dedicated migration tools to move off platform or can seek access from 3rd Parties to support migration.
• End-of-contract process: At the end of a contract the resources / services will cease and will be deleted securely 30 days after the last day of paid services unless payments are resumed or services transfered.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All interface aspects work the same regardless of the browser or device.
• Service interface: Yes
• Description of service interface: CLI and Bastion
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: Microsoft complete assistive technology reviews.
• User support accessibility: WCAG 2.2 AAA
• API: Yes
• What users can and can't do using the API: Microsoft use a RESTAPI service which can be configured via the web interface.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Microsoft provide service scale guarantee to ensure the system can scale to the needs of all users.

Analytics

• Service usage metrics: Yes
• Metrics types: User has access to detailed reports in the system as well as access to our FinOps Platform.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data via the interface.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: ZIP
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Microsoft Data Service

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: The infrastructure is designed to bring applications closer to users around the world, preserving data residency, and offering comprehensive compliance and resiliency options for customers. Azure has 58 regions worldwide, and is available in 140 countries/regions.; A region is a set of datacenters that is interconnected via a massive and resilient network. The network includes content distribution, load balancing, redundancy, and encryption by default. With more global regions than any other cloud provider, Azure gives you the flexibility to deploy applications where you need them.
• Approach to resilience: Azure regions are organized into geographies. An Azure geography ensures that data residency, sovereignty, compliance, and resiliency requirements are honored within geographical boundaries.
• Outage reporting: Public Dashboard; API; Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Microsoft provide a robust RBAC system via EntraID for the management and restricition of access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All required ISO 27001 polices are followed

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Microsoft implement a detailed configuration and change management process which is documented in their Microsoft Learn system.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Microsoft completes a detailed vulnerability management process detailed on their knowledge base.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Microsoft has a robust protective monitoring process detailed on their knowledge base.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: Yes
• Incident management approach: Incident management process is governed by Microsoft and is documented on the system.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Microsoft provide a £150 credit for service trials which can be used to run any system.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 3%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 6%
• Between £1,000,001 and £2,500,000: 7%
• Between £2,500,001 and £5,000,000: 8%
• Over £5,000,001: 10%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: QSL
• ISO/IEC 27001 accreditation date: Monday 12 January 2026
• What the ISO/IEC 27001 doesn’t cover: Whole business
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 45e53457-3b2b-4f4c-868a-49cca5bc35d7
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: Ddafa854-624e-4e91-a41a-b0fa3228cb0a
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at GCloud@planet-it.net. Tell them what format you need. It will help if you say what assistive technology you use.