MMT LTD

Data strategy, customer experience (CX) and marketing technology (Martech) consulting

Unlocking the value of data and technology to deliver enhanced customer experience, team efficiencies and marketing effectiveness. Stablising data driven enviromnets to enhance measurement and future proof ecosystems for advanced development, including Ai, personalisation and data monetisation.

Features

• Define data value exchange and collection for business and consumers.
• Build business cases for data use and value.
• Create holistic data & technology-driven roadmaps to unlock value.
• Conduct data and technology maturity assessments.
• Review marketing technology and data use cases agnostically.
• Utilise Adobe platform ecosystem experts to unlock technology.
• Leverage Salesforce marketing cloud experts to unlock technology.
• Map customer experience journey with 1st and 3rd party data.
• Develop roadmap focusing on people, data, tech, and vision.
• Map and gain insights from customer experience journey.

Benefits

• Implement data & technology driven roadmaps to unlock value.
• Identify and prioritize business use cases for impactful ROI.
• Increase effectiveness and efficiency across people, resources, ways of working.
• Increase data democratisation through measurement, visualisation, and reporting.
• Reduce technology and data debt across the business.
• Reduce technology complexity and cost by optimising ecosystems.
• Increase conversion rates through optimised technology and targeted data-driven insights.

£880 to £2,800 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Lorna.Foott@26-dx.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

819404723697883

Contact

Lorna Foott
0800 320 2626
Lorna.Foott@26-dx.com

Planning

• Planning service: Yes
• How the planning service works: We help our customers plan the best digital solutions by taking a comprehensive, human-centric approach that prioritises real-world customer outcomes. ; ; 26 DX's immersive digital strategy process includes workshops to dive deep into business goals, user research, channel objectives and existing insights. This enables us to craft a guiding vision statement and experience principles that serve as strategic guardrails for our solutions.; By leveraging our expertise and proven methodologies, 26 DX helps clients plan digital solutions that drive business results while delivering optimal, value-creating customer experiences.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We will provide our clients with comprehensive training and upskilling programmes to help them effectively utilise our solutions and achieve desired outcomes.; Our support includes documented deliverables, presentations, and hands-on workshops to thoroughly onboard your teams. This can range from high-level education on subject matter expertise that drives business value and strategic vision, all the way down to in-depth training on specific data modeling, digital analytics, and CRM enablement tasks.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We collaborate closely with our clients to identify the optimal people, data, technology, and strategic vision to unlock value for their business.; Our expertise spans a wide range of platforms and technologies, including customer data platforms (CDPs), content management systems (CMSs), digital asset management (DAMs), digital experience platforms (DXPs), CRM systems, data integration layers, ecommerce solutions, and advanced data science environments. We hold specialized capabilities across leading technology stacks such as Google Cloud Platform, Microsoft Azure, AWS, Snowflake, Salesforce, Optimizely, and Adobe.; We can engage with clients in a variety of ways - we can build solutions on-site as a standalone team, enhance capabilities remotely, or work in a blended model to augment and support your existing teams and backlogs. Regardless of the engagement model, our goal is to unlock value and deliver results at pace for our clients.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We take pride in delivering high-quality, reliable results through comprehensive testing processes embedded throughout our project lifecycle. Our ISTQB-certified QA team creates extensive test cases, often exceeding 5,000 per project, to ensure maximum coverage. Automated testing is leveraged where possible for efficiency. 26 DX's quality assurance encompasses thorough functional testing across backend systems, frontend functionality, design and usability. We employ a range of manual and automated techniques and tools to verify accessibility and compatibility across devices, browsers and software versions. Performance and load testing is a core capability, utilising industry tools like JMeter to identify issues and recommend optimisations. Our robust processes, skilled testers and attention to detail minimise defects before UAT, resulting in smooth, high-performing implementations.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We offer flexible website support and managed services tailored to each client's needs. Our support packages encompass both reactive issue resolution based on agreed SLAs and proactive strategic guidance. 26 DX provides a dedicated client team for continuity, with ticketed triage and escalation processes for prompt issue resolution. Proactive services include annual strategic roadmap planning, regular progress meetings, and access to 26 DX's full-service expertise for ongoing enhancements. Technical maintenance, performance audits, and content management are expertly handled. We also deliver comprehensive training support. With 24/7 support options and transparent reporting, clients can trust 26 DX to keep their websites running optimally while continuously evolving their digital presence.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our standard SLA support Levels:; ; P1 - CRITICAL: Response Time: 30 minutes, Incident Owner Updated Every Hour, Target Resolution Time: 2 hours; P2 - HIGH: Response Time: 1 hour, Incident Owner Updated Every Hour, Target Resolution Time: 4 hours; P3 - MEDIUM: Response Time: 4 hours, Incident Owner Updated Every 2 hours, Target Resolution Time: Next business day; P4 - LOW: Response Time: 24 hours, Target Resolution Time: 5 business days; ; Where weekend or extended out of office coverage applies, our standard out of hours package would include coverage of critical support issues or priority 1 (P1) tickets.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: This is something that we are happy to offer if a client requires it but we have not provided to date.
• Support levels: Typically, our support is delivered within 26 DX’s UK office hours (9AM to 5:30PM, Monday to Friday). We offer both scalable reactive and proactive support packages. ; Support costs are as per our rate card. Out of hours, extended and 24/7 coverage can be provided - negotiated on a case-by-case basis.; ; Our standard SLA support Levels:; ; P1 - CRITICAL: Response Time: 30 minutes, Incident Owner Updated Every Hour, Target Resolution Time: 2 hours; P2 - HIGH: Response Time: 1 hour, Incident Owner Updated Every Hour, Target Resolution Time: 4 hours; P3 - MEDIUM: Response Time: 4 hours, Incident Owner Updated Every 2 hours, Target Resolution Time: Next business day; P4 - LOW: Response Time: 24 hours, Target Resolution Time: 5 business days; ; All support accounts have a designated Project Manager and Client Services representative, along with direct access to developers as needed.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 19/07/2022
• What the ISO/IEC 27001 doesn’t cover: Any services outside of the following: Web design and build, ecommerce, user experience, optimisation of websites, content and digital asset creation, mobile applications, SEO, PPC, performance marketing and social media strategies in accordance with Statement of Applicability v7
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As a certified B Corp Group, 26 DX is committed to environmental sustainability and fighting climate change. We strive to minimise our environmental footprint by adopting sustainable practices throughout our operations, including reducing waste, conserving energy and water, promoting recycling, and responsibly managing our supply chain. 26 DX also explores opportunities to use renewable energy sources and invest in eco-friendly technologies.

  Tackling economic inequality

  We work to tackle economic inequality by actively engaging with local organisations and initiatives that address community needs and contribute to social development. This includes supporting educational programs, volunteering efforts, charitable donations, and collaborating with non-profit organisations to address social challenges such as access to health and wellbeing activities.

  Equal opportunity

  26 DX is committed to providing a safe and inclusive work environment that promotes equal opportunity, diversity, and work-life balance. We prioritise health and safety measures and invest in training and development programs to enhance the skills and capabilities of our workforce. 26 DX also works with local schools and education providers, giving talks on careers in digital marketing/HR and supporting student work placements and experience to help make a difference to people's employment opportunities.

  Wellbeing

  26 DX supports staff wellbeing in several ways. Managers have regular 1-to-1s to check in on employees' wellbeing. We offer an employee assistance scheme, private medical and medical cash plan to all employees. We run engagement surveys that include wellbeing questions to understand areas requiring more support. 26 DX holds regular online meditation sessions and events like "Money Matters" week to support employees' financial wellbeing. We also have trained mental health first aiders who provide confidential peer support and signposting to additional resources.

Pricing

• Price: £880 to £2,800 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Lorna.Foott@26-dx.com. Tell them what format you need. It will help if you say what assistive technology you use.