Virgin Media Business

Mobile Data Management - MODA from Virgin Media O2 Business

MODA is a cloud-based service which enables Buyers to control how much and what type of data their users can consume. It supports all SIM-based data devices using 3G/4G network and Wi-Fi connections.

Features

• Customize the internet experience for individuals and groups
• Set mobile data caps and compliance policies
• Create zones to tailor policies based on location
• Content Filtering - Permit or deny access to websites
• Network Security- Stop malware and malicious content at network level
• Advanced Reporting and Analytics

Benefits

• Data/spend control, compliance, security and reporting with one solution
• Minimize data overage costs
• Support compliance with data regulations like GDPR
• Seamless integration with existing infrastrucure and UEM solutions
• Enable employees to work flexibly
• Optimize productivity by ensuring devices are used for their purpose

£5.25 a licence a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicprocurement@virginmedia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

819532408141360

Contact

Diane Murray
07973 622296
publicprocurement@virginmedia.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: MODA can be integrated with UEM and endpoint security solutions to create the basis for a digital workplace.
• Cloud deployment model: Hybrid cloud
• Service constraints: MODA is provisioned onto the SIM, so only works for SIM enabled devices.
• System requirements: MODA works on any device that has a SIM card

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLAs dictate response time to be between 15 mins for a priority 1 issue and 1 business day for a priority 4 issue.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The service includes Helpdesk-to-Helpdesk support at a break/fix level.; ; A Managed MODA service and extended hours is available at an additional cost.; ; Initial issue triage is to be conducted by the customer helpdesk prior to escalation to the Supplier for MODA related issues. All network and device issues will be handled by the Supplier.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Demos are given to show the customer how the MODA dashboard works.; MODA requires the SIM cards to be provisioned by the network operator.; We provide guidance on how the customer should set up the APN on devices.; Once the SIM is registered within the MODA admin portal all traffic is then routed via the MODA network to allow data monitoring to start.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Buyers can download their data through the portal before their account is terminated. Once the account is terminated all Buyer data is deleted.
• End-of-contract process: Once the contract has been terminated, the Buyer's account is removed from the system and their data is no longer available.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: MODA is designed to manage data usage on SIM enabled mobile devices. The Admin portal can be accessed over the web on any desktop or mobile device.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Information provided in Service Definition.
• Accessibility standards: None or don’t know
• Description of accessibility: Not applicable.
• Accessibility testing: Not applicable.
• API: Yes
• What users can and can't do using the API: Information provided in Service Definition.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: MODA is a service that allows the Buyer to implement data usage policies that fit the requirement of their specific organisation on a granular level.

Scaling

• Independence of resources: The datalinks used for MODA are monitored monthly, with notification alerts set when we reach 75% capacity. We have processes in place to increase the bandwidth when needed to ensure that users are not affected by the volume of our users.

Analytics

• Service usage metrics: Yes
• Metrics types: The MODA portal provides metrics around the mobile data per account, per group, per zone and by device. For each it is possible to see total usage and usage broken down by type and usage to the top 10 internet domains.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Asavie Technologies Ltd

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: There is an option through the account portal to download data relevant to the Buyer's account.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Private WAN service. MODA is protected through the utilization of private network over private circuits
• Data protection within supplier network: Other
• Other protection within supplier network: Private WAN service. MODA is protected through the utilisation of private network over private circuits.

Availability and resilience

• Guaranteed availability: 99.9%
• Approach to resilience: MODA has been designed and built to provide a highly resilient service with active and standby links. Each node involved in processing data is deployed with an automated switchover in case of node failure.
• Outage reporting: Automated alarms are reported to our 24x7 NOC and operations team. Service affecting outages (planned/unplanned) are reported to Buyers as per defined SLA.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to the MODA portal is based on a role profile that is determined by the Primary system Administrator defined during the on-boarding process.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institution
• ISO/IEC 27001 accreditation date: 23/01/2022
• What the ISO/IEC 27001 doesn’t cover: The ISO 27001 certificate covers the protection of Buyer and Supplier employee information that is managed within the Supplier's organisation.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 22301 Business Continuity Management
  • ISO 20000 IT Service Management

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: • Cyber Essentials Plus • ISO 20000 IT Service Management • ISO 22301 Business Continuity Management • ISO 9001 Quality Management System
• Information security policies and processes: The system on which MODA has been built is designed for secure connectivity from the ground up, and security has the highest priority across all aspects of the service. An internal cross functional team meet regularly to address any security concerns.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The MODA configuration and change management processes are ITIL aligned.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: MODA is aligned with ISO 27001, with daily, monthly controls against CVE released updates.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: MODA employs a suite of pro-active real-time aware tools are constantly monitoring the service across all levels of the stack.
• Incident management type: Supplier-defined controls
• Incident management approach: All MODA incident management processes are ITIL aligned.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  The Supplier’s approach to protecting the environment is detailed in our Environment Policy and guided by certification to internationally recognised standards and systems including ISO14001:2015. The Supplier has internal policies regulating water usage, waste disposal, minimising single-use plastics and carbon emission reduction. ; ; In April 2023, we received validation from the Science Based Target initiative (SBTi) for the following carbon-reduction goals: ; • Net zero by 2040 with a 90% reduction in value chain emissions (Scope 1, 2 and 3). ; • Reducing operational emissions (scopes 1 and 2) by 90% and scope 3 emissions by 50% by the end of 2030.; • Reducing operational emissions (scopes 1 and 2) by 60% and scope 3 emissions by 25% by the end of 2025. ; ; As of February 2024, the Supplier has reduced operational emissions by 45% (baseline FY2020). Here are some examples of the actions we’re implementing to achieve our goals:; • A stringent Code of Conduct requiring suppliers to have a board-approved carbon reduction plan with SBTi-aligned Net Zero goals and interim targets.; • Continuing to source 100% renewable electricity to power our network where we control the bill.; • Delivering a Mast De-Carbonisation Project to drive the landlords of third-party sites to source green electricity. In 2023, the Supplier has de-carbonised 1,128 masts.; • Transitioning our fleet of over 4,000 vehicles to electric by the end of 2030.; • Free-of-charge carbon footprint estimations for our solutions, so customers are better equipped to implement technology sustainably. Our model has been certified by the Carbon Trust.; ; The Supplier also aims to achieve zero waste operations and zero waste products by the end of 2025. To support this, all customers (including public sector organisations) can receive cash for trading in their unwanted devices and a minimum of 95% of this waste is recycled.

  Covid-19 recovery

  Immediate response to the pandemic:; The Supplier’s priority during the COVID-19 pandemic was to ensure that communities were safe and supported. Actions included:; • Providing 40GB of free data a month to support home-schooling families struggling to connect during lockdown. ; • Offering any customer who worked for the NHS an extra 10GB of data monthly for six months from Summer 2020. ; • Partnering with environmental charity, Hubbub, to launch ‘Community Calling’, which works with 400+ local community organisations to re-distribute smartphones to people who need them most. ; • Offering vulnerable customers on mobile contracts unlimited minutes and an extra 10GB of data ; • Launching an Essential Broadband tariff for existing customers who receive Universal Credit, Pension Credit, Income Support, Income-based Jobseekers Allowance and/or Income-based Employment Support. ; ; Continued support for those impacted by COVID-19: ; The Supplier recognises that COVID-19 exacerbated existing economic and social challenges, and created new ones, so we’re continuing to contribute to economic recovery and support the most vulnerable. Actions include:; • Continuing to provide return-to-work opportunities – the Supplier recently announced 200 new entry-level positions being created in 2024.; • To ensure our customers can access the information they need, the Supplier offers over 60 zero-rate sites including National Energy Action, Citizens Advice and National Debtline.; • 9.7 million people are now eligible to benefit from the Supplier’s Essential Broadband tariff.; • In 2022, the Supplier provided a £400,000 grant fund to launch the Tech Lending Community. This initiative makes tablets and free data available to community organisations supporting vulnerable individuals across the UK, all while extending the life of second-hand tech. ; • In June 2021, the Supplier announced its support for the ‘Together Coalition’, by offering grants of £1,000 to 400 small charities that champion and celebrate the community spirit, belonging and togetherness across the UK.

  Tackling economic inequality

  The Supplier is committed to tackling economic inequality across the UK. This includes: ; • Hiring over 2,600 apprentices since our award-winning scheme began in 2008. Our ‘blind recruitment’ process opens opportunities to those who have potential but may lack relevant experience.; • Working with organisations, such as ‘Blind in Business’ and ‘Step into STEM’ to help create opportunities for groups often facing barriers to employment. ; • Supporting business creation and growth, through Wayra (start-up cohort) and 5G accelerator hubs. ; • Hosting a virtual work experience programme for 14–16-year-olds, focused on driving diversity in STEM careers.; ; The Supplier works directly with our customers to provide employment and upskilling opportunities in their communities. For example, our nationwide network of 170+ ‘Future Careers Ambassadors’ provides support and guidance to pupils from groups traditionally underrepresented in STEM. The Supplier pays around £2.5m every year through the Apprenticeship Levy and has spent 55% of the levy to date on apprenticeships (versus a UK average of 39%). ; ; Additionally, the Supplier has a significant focus on addressing digital exclusion since this is a key barrier to economic equality. By 2025, we aim to:; • Connect 1 million digitally excluded individuals.; • Equip 6 million people with digital skills, confidence, and tools.; ; The Supplier’s customers benefit from access to subject matter experts in this space, as well as our established partnerships. Our digital inclusion initiatives include:; • Partnership with the Good Things Foundation to create the National Databank, which provides free-of-charge SIMs for individuals experiencing data poverty. Since 2022, over 78,568 SIMs have been distributed. ; • The Supplier’s nationwide ‘Connect More’ programme enables our employees to use their five paid volunteering days to deliver digital skills training through local authority and third-sector drop-in centres. ; • As part of our ‘Community Calling’ initiative, over 18,292 phones have been re-homed.

  Equal opportunity

  The Supplier is dedicated to tackling inequality and enabling everyone across the UK to fulfil their potential.; The Supplier’s diversity, equity, and inclusion strategy, ‘All In’, sets bold ambitions to be achieved by 2027. These are measured and reviewed regularly to ensure that the Supplier is on track.; To support ‘All In’, the Supplier has created an Inclusive Recruitment Programme to ensure our end-to-end recruitment journey for internal/external talent is fully inclusive.; The Supplier also reduces barriers through our policies aimed at providing the right support and flexibility for all employees. This includes:; • Industry-leading Family Friendly people policies which include up to 26 weeks’ paid maternity and adoption leave, 14 weeks’ paternity leave and up to 12 weeks’ paid neonatal leave, plus paid time off for caring, bereavement, emergencies, and more.; • Optimising our workplace adjustment process in collaboration with industry leaders, ‘Microlink’.; • Our ‘Work Smarter, Live Better’ hybrid working policy empowers our people to work in a way that helps them thrive.; • Integrating an ‘Adjustment Passport’ into our HR system, which provides comprehensive documentation of the accommodations provided for employees. This eliminates the necessity to divulge personal information.; • Regularly collaborating with our employee networks which represent the LGBTQ+ community, gender, disabled people, people who are neurodivergent, unpaid carers, and underrepresented ethnic groups.; • Signing up to the Government’s Disability Confident scheme and working towards achieving the Level 2 Disability Confident Leader standard. ; • Attaining the 'Carers Confident' Level 1 classification and actively progressing toward Level 2. ; • Funding gender transition treatment for our transgender and non-binary employees and helping them access medical care and support.; ; Additionally, all our suppliers must provide a Modern Slavery Transparency Statement detailing the actions they have taken to minimise the risk of Modern Slavery in their operations and supply chains.

  Wellbeing

  Improving Health and Wellbeing:; The Supplier promotes a culture of health, education, and wellbeing so that we can support all employees, both personally and professionally. ; Our ‘Thrive’ programme provides a comprehensive range of advice, tools and policies to ensure our people can be their best at work. As part of Thrive, our employees have free 24/7 access to confidential support and advice from trained therapists via Bupa Healthy Minds. Our people can also access free online treatment, such as Computerised Cognitive Behavioural Therapy.; The Supplier offers the following management development modules: ; 1) Stamp Out Stigma: Managers’ mental health awareness; 2) Anxiety and Depression: Managers’ toolkit; 3) Workplace Stress: Managers’ survival kit. ; To support physical wellbeing, the Supplier’s employees are enrolled on the Bupa Medical plan from day one. Our people can even choose to extend this to their partner and/or children by paying an amount every month. The Supplier also offers a Ride-to-Work scheme to help our people improve their fitness, reduce their carbon footprint, and save money on the cost of a bike. ; Personal development also has a crucial role in wellbeing, so the Supplier ensures that our people have the right knowledge, skills and behaviours to reach their full potential. We have a wealth of learning and development tools available, including unlimited access to 16,000+ online courses on LinkedIn Learning, which are taught by passionate real-world professionals.; ; Community Integration:; When delivering social value propositions, the Supplier prioritises collaborating with the community to help deliver a shared vision for the area. This includes partnering with the public sector, private sector, and third sector.; Additionally, all the Supplier's employees have five paid volunteering days per year to support and connect with their local communities, digitally and in person. Since 2023 alone, our people have supported over 443 charitable causes.

Pricing

• Price: £5.25 a licence a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicprocurement@virginmedia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.