FRONTLINE CONSULTANCY AND BUSINESS SERVICES LIMITED

Frontline Cloud for Sage X3

Frontline Cloud for Sage X3
provides secure, isolated virtual infrastructure with
dedicated compute, storage, and networking for Sage X3. It delivers high availability, scalable resources, and robust management capabilities, enabling organisations to host applications and workloads in a resilient, fully-managed environment that meets security, performance, and public sector compliance requirements.

Features

• Isolated Virtual Networks
• Dedicated or Segmented Compute Resources
• Customisable Network Architecture
• Software‑Defined Firewalls
• Secure VPN & Remote Connectivity
• Role‑Based Access Control (RBAC)
• Elastic Scaling
• High Availability & Failover
• Isolated Storage Volumes
• Centralised Monitoring & Management

Benefits

• Logical isolation, firewalls, and private networking reduces exposure to threats.
• Dedicated or reserved resources avoid “noisy neighbour” shared hosting issues.
• Compute, storage, and network capacity can be increased as needed.
• Pay-as-you-go or reserved resource models avoid physical hardware expenses.
• Built‑in redundancy and automated failover reduce downtime and improve continuity.
• Administrative control provided through managed access and agreed governance.
• Ability to build custom topologies reflecting internal security and compliance.
• New environments, VMs, or networks can be provisioned in minutes.
• Isolation and security controls help organisations meet regulatory requirements easily.
• Snapshotting, replication, and cross‑site failover strengthen business continuity planning.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at <removed>@2263e525-f62a-4709-b1ff-188838e9fe71.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

819851340955332

Contact

<removed>
<removed>
<removed>@2263e525-f62a-4709-b1ff-188838e9fe71.com

About your service

• Service categories:

  IaaS

  IaaS Compute

  Virtualised x86

  • General purpose

Service scope

• Service constraints: Service constraints depend on the agreed IaaS design, capacity, and connectivity requirements. All constraints will be identified during the pre-sales design and negotiation exercise, and clearly understood by all parties at call-off.
• System requirements:
  • Supported web browser
  • Network connectivity
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud

User support

• Email or online ticketing support: Yes
• Support response times: Priority 1: Response 1 hour, resolution 4 hours, Monday to Friday 0800-1800; ; Priority 2: Response 2 hours, resolution 8 hours, Monday to Friday 0800-1800; ; Priority 3: Response 4 hours, resolution 16 hours, Monday to Friday 0800-1800; ; Priority 4: Response 8 hours, resolution 32 hours, Monday to Friday 0800-1800
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Priority 1 (Critical): 1-hour response, 4-hour target resolution; ; Priority 2 (High): 2-hour response, 8-hour target resolution; ; Priority 3 (Medium): 4-hour response, 16-hour target resolution; ; Priority 4 (Low): 8-hour response, 32-hour target resolution; ; Support includes incident management, fault diagnosis, service requests, and remote assistance where required. Escalation paths provide access to senior technical staff and management.; ; Cost and Account Management; Standard support is included within the service price unless otherwise stated in the service definition. A named Technical Account Manager (TAM) or Cloud Support Engineer can be provided as part of an enhanced support package, available at an additional monthly cost based on service scope and complexity. All support costs and options are clearly defined within the service listing or agreed at call-off.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Frontline Consultancy supports buyers to adopt Frontline Cloud for Sage X3 through a structured onboarding and enablement programme that ensures users become productive quickly and confidently.; ; We begin with a formal implementation plan that covers service configuration, data migration, user provisioning, and security setup tailored to each customer’s business requirements. As part of this process, our consultancy team works with buyers to plan and execute system setup and integration, ensuring the environment is ready for use.; ; We provide comprehensive user documentation, including system guides, configuration references, and operational procedures that explain how to navigate and use key Sage X3 functionality. Documentation is easily accessible and supplemented by job-specific quick reference materials where needed.; ; Frontline offers online training sessions tailored to the buyer’s deployment, covering essential tasks, workflows and administrative functions. For more in-depth support, we can deliver onsite or remote role-based training workshops to finance, operations, and IT teams to ensure end users and administrators are comfortable with daily use of Sage X3.; ; Throughout onboarding and beyond, customers receive responsive support and access to our technical specialists, ensuring questions are answered promptly and users gain confidence in using their cloud Sage X3 solution.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data can be exported as csv file or the customer can have a copy of any database used in the solution,; the data format depends on the database engine used.
• End-of-contract process: At the end of the contract all perpetual licences will be handed over to the customer. Data will be provided in an agreed format and the service will become unavailable at the end of the last day of service.; New projects, customisations and add-ons will be quoted separately.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: No
• API: No
• Command line interface: No

Scaling

• Independence of resources: Our Frontline Private Cloud deployment is based on a single-tenant architecture. Each client sits within their own virtual environment on the Frontline Private Cloud which allows client workloads to be isolated.
• Usage notifications: Yes
• Usage reporting: Email
• Optimising consumption: Yes
• Automatic scaling: No

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Backup and recovery

• What’s backed up:
  • User Data
  • Virtual Machines
  • Database
  • User details and profiles
• Backup controls: Data backed up is agreed at onboarding and can be adjusted through change control.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users contact the support team to schedule backups
• Backup recovery: Users contact the support team
• Backup and recovery: Yes
• RPO/RTO: Yes

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: System Availability 99.5%*; ; Less than 99% - 3% of monthly charge; ; Less than 99% but greater than 98% - 10% of monthly charge; ; Less than 98% but greater than 95% - 30% of monthly charge; ; Less than 95% - 50% of monthly charge
• Approach to resilience: Full high availability configuration of all technological components ; Multiple diverse communication links ; Diversely routed power from multiple feeds Resilience testing and simulated testing available; Backup and BCP options allow greater alignment with customer requirements.
• Outage reporting: Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Firewall, Web Application Firewall, Delinea Secret Server.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through: Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 27001, Cyber Essentials and Cyber Essentials Plus - enforced by the infosec team and IT controls. Ongoing Online Cyber Awareness training for all employees. All new starters go through an induction program that includes security and cyber awareness.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Frontline follows a rigorous Change Management process, continuously monitoring project scope throughout the contract. The Customer appoints a representative to collaborate with Frontline, review proposed changes, and ensure delivery of agreed outcomes. Any change is documented in a Change Control Note outlining its justification and impact on budget, deliverables, or timescales, along with alternative options where relevant. No changes proceed without the Customer’s written approval. The process is governed by ISO27001 and ISO9001, with regular internal and external; audits. All change requests are logged and tracked in Frontline’s Autotask service management system, which the Customer can access.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Two different forms of vulnerability scanning are used (internal and external) via different platforms to avoid any vendor specific false positives; this is performed weekly. We also incorporate threat intelligence feeds and threat hunting findings to inform our approach to vulnerability management. Further to this, full ML and AI monitoring of all; traffic, systems, users and access is real-time analysed to ensure that any CVE / CVSS; can be searched for and using proactive exposure management, attack simulation is performed to identify ‘real’ risk level for remediation prioritisation. NCSC guidelines are followed so that patching is performed within 14 days.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Machine learning and AI continuously analyse real-time traffic for IoCs, and known attack vectors (as well as obtained threat intelligence) to identify potential compromises. Combined with behavioural monitoring, any deviation from normal; activity is risk-scored, with thresholds enabling automatic blocking of high‑risk actions. Over 500 million events per month are evaluated, with cyber AI analysts resolving the vast majority and only a small number of incidents requiring human intervention. CVEs can be searched across the infrastructure, with remediation automatically deployed through scripted actions. Protective monitoring also includes patching aligned to NCSC guidance, threat intelligence integration, and proactive threat hunting.
• Incident management type: Supplier-defined controls
• Incident management approach: Frontline’s service desk processes are underpinned by ITIL v4 methodology. Incident and problem management processes are fully designed and followed where required. Inbound calls are categorised against the contract and are dynamically allocated to support personnel. All access to managed infrastructure is recorded and monitored with anti-tamper technology that allows for RBAC and MoLP to be applied.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: Nutanix
• How shared infrastructure is kept separate: Frontline Private Cloud keeps organisations securely separated through strong multi‑tenant isolation. Logical segmentation is enforced using dedicated virtual; networks, private routing domains and distributed firewall policies, ensuring each; tenant’s workloads operate in an isolated virtual data centre.; Frontline Private Cloud enables tenants to create private, non‑routable networks with custom IP addressing and security guardrails, preventing cross‑tenant access. These isolation controls apply across compute, storage, and network layers, ensuring that organisations sharing the same hardware remain fully segregated while benefiting from shared infrastructure efficiency.

Energy efficiency

• Energy-efficient datacentres: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount

• Provide your minimum discount applicable to your baseline prices: 0%

Formula for calculating price of your services

• Formula for calculating price of your services:

  Which of the core deployment models you intend to offer

  • Public Cloud
  • Private Cloud

  Public Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Public Cloud Deployment

  =

  Baseline Pricing

  Baseline pricing for Public Cloud services is based on the underlying cloud provider’s published pricing model and is presented to buyers through the relevant G-Cloud Service Lines. Prices are structured using standard Microsoft Azure Server and Azure Virtual Desktop builds, enabling buyers to understand the baseline cost of their required configuration prior to call-off. The G-Cloud Service Lines describe the applicable pricing units, charging basis, and any fixed or variable elements associated with each service. This ensures buyers can transparently calculate expected costs based on anticipated usage and service scope. Pricing reflects standard Private sector rates and standard service tiers aligned to the provider’s catalogue, given that there are multiple Public Sector rates that differ (for example Education pricing can differ from other Public Sector Rates. Frontline will work with the buying authority to identify the best applicable rate available and charge in accordance with this rate. Buyers may use the service descriptions and pricing units within the G-Cloud catalogue to determine the baseline cost for their requirements without the need for bespoke pricing models or negotiation.

  Baseline Pricing - Web link

  https://azure.microsoft.com/en-gb/pricing/calculator/

  -

  Minimum Discounting

  0%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  Additional costs in a Public Cloud deployment may arise where buyer usage or service requirements extend beyond the baseline configuration. These may include increased consumption of compute, storage, or network resources, selection of enhanced service tiers, or the use of optional managed services. Other potential cost drivers include data egress, higher availability or resilience requirements, enhanced security or compliance controls, extended support hours, or additional monitoring and management services. Where onboarding or transition activities are required, these are priced separately and agreed in advance. All additional sources of cost are transparent, usage-based where applicable, and identifiable through service definitions, usage reporting, and agreed commercial terms. Buyers retain visibility of variable cost drivers, enabling informed control of expenditure throughout the contract.​

  -

  Additional sources of cost reduction

  Cost reductions in a Public Cloud deployment may be achieved through optimisation of resource usage and service configuration. This includes rightsizing workloads, reducing unused or underutilised resources, and aligning services more closely to demand patterns. Where supported, buyers may benefit from commitment-based pricing mechanisms such as reserved instances or savings plans, which reduce unit costs in exchange for longer-term usage commitments. Additional reductions may arise through adoption of public sector pricing aligned with the buying authority’s eligibility, standard service tiers, rationalisation of services, or removal of unnecessary features. Frontline Consultancy supports buyers in identifying and implementing cost-reduction opportunities through regular usage and financial reviews, ensuring expenditure remains aligned to operational need and value for money.

  ---

  Private Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Private Cloud Deployment

  =

  Baseline Pricing

  Baseline pricing for Private Cloud services is defined within the G-Cloud Service Lines for each service offering. Pricing is based on reserved infrastructure capacity and agreed service tiers, providing buyers with predictable and transparent costs over the contract term. Service Lines describe the pricing units for core infrastructure components, such as compute, storage, networking, and associated managed services. Charges are typically fixed or capped monthly amounts aligned to the contracted capacity and service scope, enabling buyers to establish the baseline cost of their requirement prior to call-off. This approach ensures pricing is determinable, repeatable, and suitable for multi-year budgeting, with no reliance on variable consumption models unless explicitly agreed. Buyers can calculate total baseline costs directly from the published service descriptions without the need for bespoke pricing structures.

  -

  Minimum Discounting

  0%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  Additional costs in a Private Cloud deployment may arise where buyer requirements extend beyond the baseline configuration. This may include increased reserved capacity, enhanced resilience or disaster recovery arrangements, bespoke security or compliance controls, extended support hours, or additional managed services. Costs may also be associated with one-off onboarding or transition activities, significant service changes, or buyer-specific configuration requirements. Any such costs are clearly identified, agreed in advance, and documented as part of the call-off arrangement to ensure transparency. This approach ensures buyers have full visibility of potential cost drivers and can make informed decisions when modifying service scope or requirements.

  -

  Additional sources of cost reduction

  Cost reductions in a Private Cloud deployment may be achieved through longer-term capacity commitments, service standardisation, and optimisation of the contracted service scope. Buyers may benefit from reduced unit costs where infrastructure capacity is committed for extended periods or where standard service configurations are adopted. Additional reductions may arise through consolidation of services, decommissioning of unused resources, or adjustment of support scope where operational requirements change. Where appropriate, pricing is reviewed to reflect these changes, ensuring costs remain aligned to actual need. This enables buyers to optimise value while maintaining service quality, security, and operational stability.

  ---

• Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
• Baseline Pricing: Baseline pricing for Public Cloud services is based on the underlying cloud provider’s published pricing model and is presented to buyers through the relevant G-Cloud Service Lines. Prices are structured using standard Microsoft Azure Server and Azure Virtual Desktop builds, enabling buyers to understand the baseline cost of their required configuration prior to call-off. The G-Cloud Service Lines describe the applicable pricing units, charging basis, and any fixed or variable elements associated with each service. This ensures buyers can transparently calculate expected costs based on anticipated usage and service scope. Pricing reflects standard Private sector rates and standard service tiers aligned to the provider’s catalogue, given that there are multiple Public Sector rates that differ (for example Education pricing can differ from other Public Sector Rates. Frontline will work with the buying authority to identify the best applicable rate available and charge in accordance with this rate. Buyers may use the service descriptions and pricing units within the G-Cloud catalogue to determine the baseline cost for their requirements without the need for bespoke pricing models or negotiation.
• Baseline Pricing - Web link: https://azure.microsoft.com/en-gb/pricing/calculator/
• Minimum Discounting: 0%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: Additional costs in a Public Cloud deployment may arise where buyer usage or service requirements extend beyond the baseline configuration. These may include increased consumption of compute, storage, or network resources, selection of enhanced service tiers, or the use of optional managed services. Other potential cost drivers include data egress, higher availability or resilience requirements, enhanced security or compliance controls, extended support hours, or additional monitoring and management services. Where onboarding or transition activities are required, these are priced separately and agreed in advance. All additional sources of cost are transparent, usage-based where applicable, and identifiable through service definitions, usage reporting, and agreed commercial terms. Buyers retain visibility of variable cost drivers, enabling informed control of expenditure throughout the contract.​
• Additional sources of cost reduction: Cost reductions in a Public Cloud deployment may be achieved through optimisation of resource usage and service configuration. This includes rightsizing workloads, reducing unused or underutilised resources, and aligning services more closely to demand patterns. Where supported, buyers may benefit from commitment-based pricing mechanisms such as reserved instances or savings plans, which reduce unit costs in exchange for longer-term usage commitments. Additional reductions may arise through adoption of public sector pricing aligned with the buying authority’s eligibility, standard service tiers, rationalisation of services, or removal of unnecessary features. Frontline Consultancy supports buyers in identifying and implementing cost-reduction opportunities through regular usage and financial reviews, ensuring expenditure remains aligned to operational need and value for money.
• Total Cost: The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
• Baseline Pricing: Baseline pricing for Private Cloud services is defined within the G-Cloud Service Lines for each service offering. Pricing is based on reserved infrastructure capacity and agreed service tiers, providing buyers with predictable and transparent costs over the contract term. Service Lines describe the pricing units for core infrastructure components, such as compute, storage, networking, and associated managed services. Charges are typically fixed or capped monthly amounts aligned to the contracted capacity and service scope, enabling buyers to establish the baseline cost of their requirement prior to call-off. This approach ensures pricing is determinable, repeatable, and suitable for multi-year budgeting, with no reliance on variable consumption models unless explicitly agreed. Buyers can calculate total baseline costs directly from the published service descriptions without the need for bespoke pricing structures.
• Minimum Discounting: 0%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: Additional costs in a Private Cloud deployment may arise where buyer requirements extend beyond the baseline configuration. This may include increased reserved capacity, enhanced resilience or disaster recovery arrangements, bespoke security or compliance controls, extended support hours, or additional managed services. Costs may also be associated with one-off onboarding or transition activities, significant service changes, or buyer-specific configuration requirements. Any such costs are clearly identified, agreed in advance, and documented as part of the call-off arrangement to ensure transparency. This approach ensures buyers have full visibility of potential cost drivers and can make informed decisions when modifying service scope or requirements.
• Additional sources of cost reduction: Cost reductions in a Private Cloud deployment may be achieved through longer-term capacity commitments, service standardisation, and optimisation of the contracted service scope. Buyers may benefit from reduced unit costs where infrastructure capacity is committed for extended periods or where standard service configurations are adopted. Additional reductions may arise through consolidation of services, decommissioning of unused resources, or adjustment of support scope where operational requirements change. Where appropriate, pricing is reviewed to reflect these changes, ensuring costs remain aligned to actual need. This enables buyers to optimise value while maintaining service quality, security, and operational stability.

Mandatory certifications

• Mandatory certifications:

  Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

  Sole Control and also accredited to resell other providers' services

  Cloud service suppliers you intend to resell with evidence

  Organisation 1

  Organisation name

  Microsoft

  Website address/upload for organisation

  Website address

  Website address

  https://marketplace.microsoft.com/en-us/partners/0ebc795a-2b56-45ab-a253-ad2c06109465/overview

  Organisation 2

  Organisation name

  VMWare

  Website address/upload for organisation

  Website address

  Website address

  https://www.broadcom.com/how-to-buy/partner-distributor-lookup?tagId=1&value=FRONTLINE%20CONSULTANCY&isfiltertag=False

  ISO 9001 certification

  Provided

  ISO 14001 certification

  Provided

  ISO 27001 certification

  Provided

  ISO 20000-1 certification

  Provided

  ISO 27017 certification

  Provided

  Are you bidding to provide services under Lot 1b or both Lot 1a and Lot 1b?

  Yes

  ISO 27018 certification

  Provided

Cyber Essentials

• Do you have a Cyber Essentials Plus certificate?: Yes
• Cyber Essentials Plus certificate Number: 222b6d6d-aee1-42a8-86dc-7a2e1860c51f

Non-mandatory Standards and certifications

• ISO 28000:2022 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at <removed>@2263e525-f62a-4709-b1ff-188838e9fe71.com. Tell them what format you need. It will help if you say what assistive technology you use.