BLUETEQ LIMITED

Electronic Prescribing & Medicines Administration (EPMA) Integration

The EPMA integration allows the integration of the Blueteq provider portal, known as the Blueteq Trust System, into a patient management system of a provider.

Features

• The Blueteq Trust system is integrated within a provider’s PMS
• Patient and demographic information are pulled into Blueteq via API
• Automatic log in leverages the authorisation from the calling PMS
• Blueteq request information can be pulled into the PMS
• Current status' can be pulled into the PMS and displayed
• REST API endpoints can easily be integrated into the PMS

Benefits

• Users need only login once to their patient management system
• Patient demographic data doesn’t need to be entered again
• Cuts down time it takes to make requests by 30%
• Limits the opportunity for errors when inputting the data
• A summary of Blueteq requests is displayed within the PMS

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@blueteq.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

820291848667405

Contact

Gerard Kavanagh
02392 280742
info@blueteq.com

About the service

• Service categories:
  • Applications
    • Production and operations
      • Service industry and public sector operations
        • Healthcare
        • Adult Social Care
        • Children's Social Care
        • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Preferred browsers are Chrome and Microsoft Edge
• System requirements: Desktop browser

User support

• Email or online ticketing support: Yes
• Support response times: Mon-Fri, 09:00-17:30, all contacts will be responded to within 4 working hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: We provide Tier One Front Line support. Tickets are escalated to our Tier Two Software Development Team accordingly. Each client receives the standard level of support as set out in the license agreement. We provide a technical account manager to our clients.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online training is provided to all new customers. We also provide documentation and a system manual.
• Service documentation: Yes
• Documentation formats: PDF
• Documentation accessibility standard: WCAG 2.2 A
• End-of-contract data extraction: We provide a Microsoft SQL server back-up file which will contain their data. We can also provide this information in other formats but this will be subject to a fee.
• End-of-contract process: We require six months notice for termination and will bill for this period of time only.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 A
• API: No
• Customisation available: Yes
• Description of customisation: We may be able to add extra data inputs as part of the integration but these would incur a separate fee.

Scaling

• Independence of resources: We provide ample resources to the server instances which run our applications and databases. The most demanding tasks are managed, and can be performed asynchronously. We do and can run more instances to balance demand.

Analytics

• Service usage metrics: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: We provide a reporting module which allows the customer to run reports. These reports can be exported in several different formats e.g. JSON, XML, EXCEL
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.5% availability over 365 days (including maintenance downtime).
• Approach to resilience: Our hosting services are provided exclusively within a UK-based Tier 3 data centre, ensuring compliance with UK jurisdiction and data protection laws. The company employs rigorous security, encryption, sanitisation, and resilience measures to safeguard customer data and maintain high availability.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: We use role based authentication to limit access to management interfaces. Custom support email channels are created per client and and given to known users.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Our policy establishes how the organisation protects the confidentiality, integrity, and availability of its information. It applies to all employees and third-party users and is driven by risk, legal and regulatory obligations, and business needs. The Managing Director commits to supporting and continually improving the information security management system. Effective information security ensures compliance, appropriate data access, GDPR protection, and responsible data handling. Objectives include safeguarding information, managing third-party risks, providing resources, and promoting a strong security culture. Responsibilities are shared by all staff, supported by defined roles, monitoring, training, and regular audits.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our policy manages risks arising from organisational changes and applies to all employees and third-party users. Change requests are submitted through the company platform, approved by management, prioritised, and recorded in a change register. All changes undergo risk and impact assessments, testing, version control, communication to users, and include rollback procedures. Change freezes may be implemented at critical times. Emergency changes may bypass standard processes but require senior approval and documentation. Unauthorised changes are reported and subject to continual improvement actions. Compliance is monitored through audits and reports; exceptions require approval, and non-compliance may result in disciplinary action.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: This policy ensures timely patching of operating systems, software, firmware, and all ISO 27001 in-scope assets used by employees and third parties. All assets must be updated according to vendor guidance and industry best practice. Automated patching, monitoring, alerting, and reporting are used where possible, with endpoint and production systems checked every 30 days and non-compliance corrected promptly. Patching in production follows the change management process. Exceptions are recorded, reviewed, and risk-managed through the Management Review Team. Devices that cannot be patched are added to the risk register. Patches are applied in accordance with vendor schedules and severity ratings.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring approach identifies potential compromises through continuous surveillance using enterprise-grade antivirus, management agents, and a cyber security platform that scans systems for known CVE vulnerabilities. Alerts from these tools highlight suspicious activity, outdated assets, or indicators of compromise. When a potential compromise is detected, it is immediately triaged, investigated, and escalated according to its severity. High-risk alerts trigger rapid containment actions such as isolating affected devices or revoking access. We aim to respond to incidents as quickly as possible—typically within hours for critical issues—to minimise impact and ensure systems are restored securely and efficiently.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: Our policy manages risks arising from organisational changes and applies to all employees and third-party users. Change requests are submitted through the company platform, approved by management, prioritised, and recorded in a change register. All changes undergo risk and impact assessments, testing, version control, communication to users, and include rollback procedures. Change freezes may be implemented at critical times. Emergency changes may bypass standard processes but require senior approval and documentation. Unauthorised changes are reported and subject to continual improvement actions. Compliance is monitored through audits and reports; exceptions require approval, and non-compliance may result in disciplinary action.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: F9620e79-146c-4162-8b38-8bb6ace18dd1
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 716a59d6-4820-4027-9efd-ff029356af2b
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@blueteq.com. Tell them what format you need. It will help if you say what assistive technology you use.