CISILION LIMITED

Cisilion Managed Microsoft Teams Collaboration

Cisilion’s Team Collaboration Managed Service provides comprehensive management, monitoring, support, and service assurance across Microsoft Teams, Cisco Webex Meetings, Webex Calling, Teams Phone, Teams Rooms, Cisco UC, and integrated Contact Centre platforms. Delivered via UK‑based 24×7×365 service operations, the offering supports end‑to‑end collaboration environments.

Features

• Incident Management across all collaboration platforms
• Reactive and proactive Problem Management
• Change Enablement for UC, Teams Rooms, SBCs, Webex Contact Centre
• Device, application, and service monitoring
• Critical Vulnerability Management and Patch Management
• Service Request fulfilment (Teams, Webex, UC, SBC changes
• Configuration, firmware and software update management for applicable devices
• Reporting: monthly/quarterly incident, performance, capacity, CSAT, XLA
• Contact Centre configuration, administration, performance monitoring
• Call routing changes, custom reporting support

Benefits

• Ensures consistent, reliable collaboration performance across enterprise communication platforms.
• Improves stability through proactive monitoring and experience‑focused service management
• Reduces outages using structured change processes and vendor‑aligned best practices
• Enhances incident response using defined SLA and XLA commitments
• Minimises risk with vulnerability advice, remediation, and secure configurations.
• Provides transparent performance insights with regular reporting and reviews.
• Improves voice quality and meeting experience via targeted investigation workflows
• Supports business continuity across Teams, Webex, UC, and contact centre
• Scales with organisational growth across endpoints, rooms, and users.
• Strengthens end‑to‑end service reliability through continual improvement activities

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at drichardson@cisilion.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

820608624071884

Contact

Debbie Richardson
01372 201145
drichardson@cisilion.com

About the service

• Service categories:
  • Applications
    • Collaborative
      • Team collaboration
        • Team collaboration
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft Teams
• Cloud deployment model: Public cloud
• Service constraints: Requires secure delegated access (GDAP) and named Entra ID accounts ; Client must perform 1st line triage before raising tickets ; Teams Rooms hardware firmware updates may require client onsite support for Intel NUC devices ; Included volume of devices/users must remain within contractual limits; changes may incur charges ; Onsite preventative maintenance and extended onsite support not included unless purchased ; Webex Rooms hardware maintenance only applies if purchased separately ; Cisco UC changes or script modifications may depend on Change Enablement processes
• System requirements:
  • Access to Microsoft 365 tenant with appropriate administrative roles
  • Access to Cisco Webex Control Hub, Webex Calling,
  • SBC access (AudioCodes, Ribbon, CUBE) for monitoring and configuration
  • Contact Centre platform access (Luware, Webex CC, Netcall).
  • Client‑provided connectivity, cabling, and infrastructure for all supported devices
  • Named administrative accounts (Entra ID) for delegated service
  • Access to Webex Rooms, or UC platforms as required.

User support

• Email or online ticketing support: Yes
• Support response times: Cisilion Support responds to critical incidents within 60 minutes during business hours, with high-priority cases in two hours and medium within four. Low-priority requests are addressed within six hours. Weekend and out-of-hours support is available only by prior agreement and may involve extended response times or additional charges
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Cisilion offers tiered support levels to meet diverse client needs. Basic provides remote monitoring and incident logging, ideal for stable environments. Enhanced adds proactive monitoring and remote technical assistance, plus one on-site engineer day per month. Premium delivers full on-site troubleshooting, proactive monitoring, and priority escalation for complex issues. All tiers include 24x7 Service Desk access, ITIL-aligned processes, and Smart Portal visibility for ticket tracking and SLA reporting. Costs vary by level: Basic is the most economical, Enhanced adds a moderate uplift for proactive services, and Premium commands a higher rate for comprehensive coverage and field engineering. Pricing is tailored per device count and SLA requirements, ensuring flexibility for budgets and operational priorities. For strategic guidance, Premium clients benefit from a Technical Account Manager (TAM) who oversees service performance and improvement plans. Cloud-focused engagements can include a Cloud Support Engineer for advanced troubleshooting and optimisation of Azure, M365, and hybrid environments. These roles ensure expert oversight and alignment with business objectives
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We help users start using Microsoft Teams through a combination of resources and training. Comprehensive user documentation includes Quick Start Guides, admin guides, and email templates for onboarding. Users can access welcome videos, short tutorials, and interactive online classes to learn Teams basics and advanced features. For organisations, we offer live workshops and webinars to support deployment and adoption. Additionally, IT admins receive detailed rollout guidance and planning materials. These resources ensure users quickly become productive, whether working remotely or onsite, and provide ongoing support for collaboration, meetings, and messaging.
• Service documentation: Yes
• Documentation formats: PDF
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: When the contract ends, users can extract their data from Microsoft Teams using Microsoft’s built-in export and compliance tools. This typically involves:; ; Microsoft 365 Compliance Centre: Admins can use eDiscovery and Content Search to export Teams chat messages, files stored in SharePoint/OneDrive, and meeting recordings.; Graph API: Developers can automate data extraction for Teams resources such as messages, channels, and files.; Manual Download: Users can download files directly from Teams or linked SharePoint sites before service termination.; ; Limitations: Certain metadata and audit logs may only be accessible to administrators, and retention policies must be configured before contract expiry to avoid data loss
• End-of-contract process: At the end of the contract, services are terminated following agreed notice periods, and customers can extract data using Microsoft 365 tools such as eDiscovery or manual download. Included in the price are core managed services, 24/7 support, incident management, and a defined number of change credits per month. Additional costs apply for extended support hours, premium features (e.g., Teams Phone System), hardware maintenance, and bespoke consultancy. Longer contract terms may offer cost reductions, while optional extras like advanced compliance configurations or third-party integrations are charged separately under the Master Service Agreement.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Microsoft Teams’ desktop app offers full functionality, including advanced meeting controls, whiteboard creation, comprehensive screen sharing, hardware integration, and partial offline access. The mobile app delivers streamlined essentials for on‑the‑go use but lacks features such as creating breakout rooms, producing live events, advanced whiteboarding, and full screen-sharing options. Mobile is intentionally simplified for firstline workers with a lighter interface and reduced complexity. Overall, desktop provides the richest experience, while mobile prioritizes quick, accessible collaboration.
• Service interface: Yes
• Description of service interface: Microsoft Teams provides a full service interface across desktop, web, and mobile clients. The desktop app delivers the most comprehensive experience with advanced meeting, calling, collaboration, and integration capabilities. The web interface allows users to access Teams through supported browsers without installation, maintaining broad feature coverage. The mobile apps offer a streamlined interface optimised for firstline and on‑the‑go workers, prioritising simplicity and essential features. Collectively, these interfaces ensure flexible, accessible service delivery across devices.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We have conducted accessibility-focused interface testing using multiple assistive technologies. Testing included screen readers (Windows desktop and iOS) to assess navigation, focus consistency, reading order, and structural cues, which identified challenges with complex layouts and inconsistent focus behaviour. Testing also evaluated keyboard-only navigation, revealing difficulty due to varied interaction patterns. Findings are based on structured evaluations performed between 2017–2020 using tools such as screen readers and keyboard navigation workflows. [oit.colorado.edu]
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Users can set up Microsoft Teams services via the API by creating teams, channels, and configuring basic settings programmatically. They can make changes such as updating team properties, adding or removing members, and managing channel content. However, limitations include restricted access to certain administrative functions, inability to configure advanced compliance or security settings, and rate limits on API calls. Some features, like meeting policies or tenant-wide settings, require admin portals and cannot be fully managed through the API
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Sers can customise Microsoft Teams by creating teams, channels, and tabs, adding apps, bots, and connectors, and configuring meeting and messaging policies. Customisation is done through the Teams Admin Centre, PowerShell scripts, or Microsoft Graph API for advanced automation. Administrators with appropriate roles (e.g., Teams Service Administrator or Global Administrator) can apply organisation-wide settings, while team owners manage membership and channel-level options. End users can personalise their experience by pinning apps and adjusting notifications within their Teams client.

Scaling

• Independence of resources: We guarantee users aren’t affected by others’ demand through Microsoft’s globally distributed, multi-tenant architecture with built-in scalability. Automatic load balancing and elastic resource allocation ensure consistent performance during peak usage. Service-level agreements (SLAs) commit to high availability and uptime, supported by redundant infrastructure and proactive monitoring. Rate limiting and throttling policies prevent excessive API calls from impacting overall service. Continuous capacity planning and real-time health checks maintain optimal performance for all users, regardless of concurrent demand.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide comprehensive service metrics through the Microsoft Teams Admin Centre and Microsoft 365 reporting tools. Metrics include user adoption rates, active users, and device usage trends. Performance indicators cover call quality, meeting reliability, and network health. Additional analytics track feature utilisation, such as messaging, file sharing, and app integration. Reports can be exported for analysis and compliance purposes, helping organisations monitor engagement, optimise resources, and ensure service performance aligns with business objectives.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Physical Destruction / Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data from Microsoft Teams using Microsoft 365 compliance tools such as eDiscovery and Content Search, which allow administrators to extract chat messages, files, and meeting recordings. Alternatively, data can be exported programmatically via the Microsoft Graph API, enabling automated retrieval of Teams resources. End users can manually download files from Teams or linked SharePoint and OneDrive locations. It’s essential to configure retention policies before contract termination to ensure all required data remains accessible for export.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We guarantee high availability through Microsoft’s globally distributed cloud infrastructure, supported by redundant systems and proactive monitoring. Our Service Level Agreement (SLA) commits to 99.9% uptime for Microsoft Teams services. If availability falls below this threshold, customers are eligible for service credits based on the duration and severity of the outage, as defined in the SLA terms. Credits are applied to future billing cycles rather than direct refunds. Continuous capacity planning, failover mechanisms, and automated recovery processes ensure resilience and minimise downtime, delivering reliable collaboration for all users.
• Approach to resilience: Our service is designed for resilience through Microsoft’s globally distributed cloud architecture, ensuring redundancy across multiple data centres. Automatic failover mechanisms and load balancing maintain performance during outages or high demand. Data replication across regions safeguards against hardware failures, while continuous monitoring detects and resolves issues proactively. Disaster recovery plans include geo-redundant backups and rapid restoration processes. Security measures such as encryption and compliance with ISO27001 further strengthen reliability. Combined with capacity planning and elastic scaling, these features ensure uninterrupted service and robust protection against failures, delivering consistent availability for all users.
• Outage reporting: Our service reports outages through multiple channels to ensure transparency and timely communication. A public dashboard is available via the Microsoft Service Health portal, providing real-time status updates for all services. Additionally, an API is offered through Microsoft Graph, enabling organisations to integrate outage notifications into their monitoring tools. Customers can also subscribe to email alerts, which deliver incident details and resolution progress directly to administrators. These combined methods ensure users remain informed about service health, planned maintenance, and unexpected disruptions, supporting proactive management and minimising operational impact

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces is controlled through Microsoft Entra Conditional Access policies, enforcing MFA and restricting admin centre access to authorised roles only. Group and device settings prevent unauthorised group creation and enforce compliance for personal device registration. Privileged Access Management monitors administrative accounts, while support channels use role-based permissions and audit trails to ensure only approved personnel can view or modify configurations. External access is limited via federation controls and VPN-secured connections for sensitive operations.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our organisation follows a comprehensive Information Security Management System (ISMS) aligned with ISO 27001:2022 and other recognised standards such as CSA CCM v4.0 and SSAE-18. Policies cover confidentiality, integrity, and availability of information assets, supported by documented procedures for access control, incident management, vulnerability management, and business continuity.; Reporting Structure:; ; Board-level authorisation ensures strategic oversight.; The ISMS Manager oversees policy implementation, compliance, and incident response.; Departmental leads and all employees share responsibility for safeguarding assets and reporting breaches immediately.; ; Ensuring Compliance:; Policies are enforced through mandatory security awareness training, internal audits, and continuous monitoring. Breaches trigger formal investigation and corrective actions, with lessons integrated into updated controls. Regular reviews and management reporting maintain accountability and drive continual improvement across all security processes.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our configuration and change management processes use a CMDB to track all service components throughout their lifecycle, supported by Cisco SmartCycle for inventory and compliance. Changes follow a formal Change Control Board process, with major updates tested in non-production environments. Each change includes risk and security impact assessments, backout plans, and test plans. Critical security patches are prioritised to maintain compliance. Incremental configuration backups are retained securely, ensuring resilience and traceability across all managed services.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Our vulnerability management process identifies and assesses threats using vendor advisories and the NIST vulnerability database, prioritising critical vulnerabilities (CVSS score 9–10). Threat intelligence is sourced from vendor security listings and industry feeds. For managed services, we notify clients and implement remediation plans. Patches are tested in non-production environments and deployed promptly, typically within agreed SLAs, to minimise risk. Continuous monitoring ensures timely updates and compliance with security standards.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our protective monitoring uses continuous security event analysis and anomaly detection to identify potential compromises. Alerts are escalated to dedicated security response teams for investigation and containment. When a compromise is confirmed, predefined incident response procedures are activated, including isolation, remediation, and recovery to a secure state. Response times are prioritised by severity, with critical incidents addressed within minutes and full containment typically achieved within agreed SLAs. Lessons learned are implemented to strengthen future detection and response
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: No
• Incident management approach: We operate pre-defined ITIL-aligned processes for common events, including major incident procedures for high-impact disruptions. Users report incidents via the IT Service Management (ITSM) tool or Service Desk, ensuring accurate logging and prioritisation. Incident reports are provided through structured outputs such as ServiceNow dashboards, monthly service reports, and post-incident reviews. Major incidents trigger accelerated workflows, including conference bridges for coordination and rapid resolution. Our goal is to restore service quickly while maintaining clear communication and accountability.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 2.5%
• Between £1,000,001 and £2,500,000: 3.5%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 4.5%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Tuesday 2 September 2025
• What the ISO/IEC 27001 doesn’t cover: Ur ISO/IEC 27001 certification covers the design, support, and delivery of IT solutions within the defined scope of our Statement of Applicability. However, it does not extend to every element of our operations or third-party services. Specifically, outsourced cloud platforms such as Microsoft Azure or other vendor-hosted environments fall outside our certification boundary, although these providers maintain their own ISO certifications. Additionally, ISO/IEC 27001 audits are not designed to detect or prevent criminal activity or guarantee immunity from breaches; they confirm compliance with an Information Security Management System, not absolute security. The certification also excludes any services or processes not listed in the approved scope, such as certain subcontractor activities or bespoke client systems. While we maintain rigorous controls internally, gaps are mitigated by requiring partners to hold equivalent certifications and by implementing contractual security obligations. This layered approach ensures comprehensive coverage while acknowledging the limitations inherent in the standard.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: British Assessment Bureau
• ISO 9001 accreditation date: Tuesday 9 September 2025
• What the ISO 9001 doesn’t cover: CopilotOur ISO 9001 certification applies to the quality management system governing our core services and processes within the defined scope. However, it does not cover every aspect of our operations. Specifically, activities outside the documented scope, such as bespoke client solutions developed under separate agreements, fall outside certification boundaries. Third-party services and subcontractor activities are also excluded, although we require them to maintain equivalent quality standards contractually. ISO 9001 does not guarantee product performance or compliance with external regulations; it focuses on process consistency and continual improvement rather than technical specifications. Additionally, non-operational functions such as marketing or certain administrative tasks may not be included in the certified scope. While these exclusions exist, we mitigate risks through robust supplier management, internal audits, and adherence to best practices across all areas. This ensures that even non-certified elements align with our commitment to quality, delivering reliable outcomes and maintaining customer satisfaction
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 625ce49e-bafe-4222-8e24-8f43e5e0dc48
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 17f5ab9f-5b07-4bab-a2a1-458a07801692
• Other security certifications: Yes
• Any other security certifications: Cisco Advanced Security Architecture Specialisation

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at drichardson@cisilion.com. Tell them what format you need. It will help if you say what assistive technology you use.