Resource4u Ltd

Microsoft 365 (Azure, Exchange, Teams, SharePoint, CRM, PowerBI, AI, Co-Pilot, Cloud Infrastructure)

A complete life cycle of Cloud Support for Microsoft 365 from planning to migration, transition to on-boarding and on-going infrastructure management. The service can be tailored to suit the needs from full managed to migration only depending on the client needs.

Features

• Microsoft 365 Based IT Infrastructure, Azure Active Directory
• Advanced Threat Protection, Security & Compliance
• Infrastructure Consumption Monitoring and Management
• Microsoft Teams
• SharePoint
• CRM
• Power BI
• Azure Cloud Services
• Enhanced Enterprise Mobility & Security (EM&S)
• Co-Pilot, Fabric and OneLake

Benefits

• Reliable infrastructure by Microsoft Office 365
• Secure and compliant
• Fully Managed Service by Resource4u
• On-site & Off-site support arrangements available
• Predictable fixed investment
• Full 365 suite experience
• Access to cloud apps, storage, and service
• Automation
• Business Process Optimisation
• Artificial Intelligence

£125 a user

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@resource4u.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

820736587626427

Contact

Peter Smith
02030026340
info@resource4u.co.uk

Planning

• Planning service: Yes
• How the planning service works: The digital transformation program is planned on the case by case. Typically, this include: Need based analysis is carried out to establish a baseline, Evolutionary transition plan, Migration, Transition management, On-boarding and training, Business as usual (BAU) transition or on-going support options available.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Office 365
  • Microsoft Dynamics 365
  • Microsoft Azure
  • Microsoft Power Platform
  • Microsoft Co-Pilot
  • Microsoft Fabric and OneLake
  • Microsoft Power Business Intelligence
  • Microsoft Teams
  • Microsoft SharePoint
  • Artificial Intelligence

Training

• Training service provided: Yes
• How the training service works: Digital / ICT Training & Awareness – Formal sessions ; The Consultancy/Service Provider delivers training and awareness to maximise utilization of the digital facilities the Company provides through the ICT infrastructure. The training and awareness sessions and guidance can cover the following core areas:; ; • Digital workspace staff onboarding, Office 365; • Sharing, collaboration and cloud; • Telephony and video conferencing; • General awareness around security and caution; • Making use of digital workspace facilities and peripherals; ; Provide Training from End Users, Train the Trainer and Expert IT Admin. ; • Learn the basics; • Training templates; • Save time with tips; • Collaborate; • For admins and IT Pros
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft 365 Apps
  • Business Intelligence
  • Automation
  • Digital Maturity
  • Artificial Intelligence

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The migration is carried out by conforming to the best practices laid out by Microsoft. Part of the migration Key elements to consider - Internet Speed (Bandwidth) - Cyber Security / IT Security - Cost-Analysis / Total cost of ownership (TCO)
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Office 365
  • Microsoft Azure
  • Microsoft Power Automate
  • Microsoft Fabric and OneLake
  • Microsoft PowerBI

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality assurance and performance is assured via service management reports, automated quality monitoring & optimisation

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our trained consultants and Engineers are hands-on with Microsoft Office 365 suite act as point of contact to resolve your support needs immediately or seek next level support lines to assure satisfactory cloud support services are offered to the clients.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Critical Incident: 1 hr response time, then regular updates till resolution. ; Medium Risk Incident: 3 hours response time, then regular updates till resolution ; General Support: Within 24 hours, Monday to Friday. Weekend service can be provided at additional cost on case by case basis
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: 1st Line Support: Resolves requests, problems and educates users’ around non-complex requirements. This is where all incidents and requests begin. The issue is recorded, and the basic review or troubleshooting is performed. Support requests are acknowledged within 2 hours and aimed to be resolved within 4 hours during support hours. If the request cannot be resolved within the timeframe due to complexity, it is elevated to 2nd line support.; ; 2nd to 4th Line Support: 2nd line support requests are elevated where 1st line support was unable to resolve the issue or offer satisfactory guidance on the request. 2nd, 3rd and 4th line support is performed with combination of on-site and remote assistance as complex support using specialist staff appropriately.; ; Regular updates are communicated to the requester until resolution is provided.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, Cisco, Meraki

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Covid-19 recovery

  The company pledges to actively support pandemic recovery efforts through volunteering resources and expertise. Their commitment includes assisting vulnerable populations, supporting healthcare professionals, and participating in local initiatives to build a stronger society together.

  Equal opportunity

  We aim to promote equal opportunities, eliminate discrimination and eliminate harassment through the following: Opposing all forms of unlawful and unfair discrimination. All employees (whether part-time, full-time or temporary), volunteers, members, and beneficiaries will be treated fairly and with respect.

  Wellbeing

  Our company values prioritise the wellbeing of our employees, customers, and communities. We recognise that wellbeing encompasses physical, mental, and emotional health, as well as a sense of belonging and fulfillment. In our operations, we prioritise initiatives that support and promote wellbeing, whether through flexible work arrangements, mental health resources, or community engagement programs. By fostering a culture of wellbeing, we aim to enhance the quality of life for all those we touch, contributing to a healthier, happier, and more resilient society

Pricing

• Price: £125 a user
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@resource4u.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.