EXCELLENCE IT (UK) LIMITED

Firewall As A Service (FWaaS)

Excellence IT's Firewall as a Service (FWaaS) is a complete Next Generation Firewall security service. Based on SonicWALL Firewalls with Advanced Protection Security Suite. We provide full deployment, configuration and support for the lifecycle of the product. Virtual SonicWALL Firewalls in Azure environments also supported.

Features

• Security as a Service Managed Firewall
• Flexible Remote Access via SSL-VPN for remote working
• High-performance DPI architecture
• Helps with compliance such as PCI and HIPPA
• Control Traffic leaving and entering your network
• Consolidated Security Features in a single Appliance
• Layered Cyber Security Defence

Benefits

• Security As A Service with no upfront costs
• Scalable as your organisation grows
• No IT staff required
• Comprehensive network security
• Managed security from a SonicWall-certified partner
• Installed and configured by an experienced provider with IS027001 accreditation
• Predictable expense model
• Reduce Cyber Security Risk

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anne.beer@excellence-it.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

820860435165428

Contact

Anne Beer
02920887362
anne.beer@excellence-it.co.uk

About the service

• Service categories:

  Cloud Support Services

  Security Services

  • Security design

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Typical First Response SLA is 6 business hours.; Business Hours are Monday to Friday 8am - 5pm; Weekend support not available
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Our services are delivered to defined Service Level Agreements (SLAs) and we manage all support and project work via Autotask. This allows us to track and monitor workloads and gives our customers an online logon to keep up to date with work in progress. ; Each incident is recorded in Autotask with details of the customer’s specific issue and given a unique identification number for reference. This provides both the customer and our engineers with a complete history of any action taken and time allocated to the call. ; For each new incident raised, the user will receive an email confirming the details of the issue with a call reference number. Calls are logged against assets as well as users, which helps us identify problem systems and where appropriate, any training that may be required. ; Should an escalation to a Senior Engineer or the Helpdesk Manager be required, Autotask workflow (automation) manage this effectively.; We rely on Autotask to provide regular updates and information regarding non-performing services/systems therefore we are often notified of, and have fixed the issue, before the customer is aware of a problem. All Service Desk personnel have personal dashboards within Autotask which highlight issues immediately.

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Pricing

• Discount for educational organisations: No

Architecture roles

Business architect

Role level	UK Rate	Offshore Rate
Trainee business architect	£600.00
Associate business architect	£750.00
Business architect	£1,100.00
Lead business architect	£1,100.00

Enterprise architect

Role level	UK Rate	Offshore Rate
Enterprise architect	£750.00
Senior enterprise architect	£1,100.00
Lead enterprise architect	£1,100.00
Principal enterprise architect	£1,100.00

Network architect

Role level	UK Rate	Offshore Rate
Associate network architect	£750.00
Network architect	£1,100.00
Lead network architect	£1,100.00

Security architect

Role level	UK Rate	Offshore Rate
Security architect	£750.00
Lead security architect	£750.00
Principal security architect	£1,100.00

Solution architect

Role level	UK Rate	Offshore Rate
Associate solution architect	£750.00
Solution architect	£1,100.00
Senior solution architect	£1,100.00
Lead solution architect	£1,100.00
Principal solution architect	£1,100.00

Technical architect

Role level	UK Rate	Offshore Rate
Associate technical architect	£750.00
Technical architect	£1,100.00
Senior technical architect	£1,100.00
Principal technical architect	£1,100.00

IT operations roles

Infrastructure engineer

Role level	UK Rate	Offshore Rate
Associate infrastructure engineer	£600.00
Infrastructure engineer	£600.00
Senior infrastructure engineer	£600.00
Lead infrastructure engineer	£750.00
Principal infrastructure engineer	£750.00

Product and delivery roles

Product manager

Role level	UK Rate	Offshore Rate
Associate product manager	£750.00
Product manager	£1,100.00
Senior product manager	£1,100.00
Lead product manager	£1,100.00
Head of product	£1,100.00

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Approachable Certification
• ISO/IEC 27001 accreditation date: Friday 24 June 2005
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: Approachable Certification
• ISO 9001 accreditation date: Saturday 8 July 2023
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: D3d9b56e-686d-43e2-8a67-c9b554f446de
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 0450337e-1a8a-459e-81fd-ca6aa13fcf61
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anne.beer@excellence-it.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.